Crescent Cities Nursing & Rehabilitation Center

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  • Interior

    A neatly organized bookshelf showcasing a collection of books and decorative items.

  • Decor

    A well-furnished conference room with a wooden table, chairs, and a cabinet with glass doors. A fireplace is on the left with artwork hanging above it.

  • Building

    The entrance of a brick building with a green roof, featuring columns and a driveway with a car.

  • Architecture

    A well-lit brick building with a canopy over the entrance and a parking area.

  • Bedroom

    Cozy bedroom with a single bed, bedside lamp, and window with patterned curtains.

  • Landscaping

    Sign for the Doctors Building and Crescent Club, surrounded by landscaped flowers.

  • Entrance

    A view of a shopping center entrance, adorned with holiday decorations, featuring a person in a wheelchair.

  • Lobby

    A modern reception area featuring comfortable seating and elegant lighting.

  • Home Office

    A neatly organized bookshelf featuring a mix of books and decorative items.

Crescent Cities Nursing & Rehabilitation Center

4409 East West Highway, Riverdale, MD 20737

For more information about senior living options: (844) 490-3973

4.3 from 100 reviews
5 stars
69
4 stars
13
3 stars
6
2 stars
3
1 stars
9

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    Overall Review of Crescent Cities Nursing & Rehabilitation Center

    Pros

    • pro The staff are described as polite, helpful, and caring.
    • pro Annette noted that activities had beautiful decorations and created a home-like atmosphere.
    • pro The facility looked and smelled clean, with holiday decorations in good taste.
    • pro The nurses and staff are described as kind, attentive, and professional, with receptionists also being courteous.
    • pro The first floor was clean, quiet, and cozy, with decor prepared nicely for guests and visitors.
    • pro The rehabilitation center was odorless, contributing to a pleasant environment.
    • pro The administrator Greg was described as helpful and pleasant.

    Cons

    • pro The staff are overworked and underpaid, leading to insufficient daily care for residents.
    • pro The nurses' station is often unresponsive, with calls going unanswered and residents' needs ignored.
    • pro Care and cleaning vary by floor, with some areas being poorly maintained.
    • pro Odor and poor ventilation are reported in certain resident areas.
    • pro There are serious claims of neglect and harm, including bedsores and allegations of gaslighting by staff.

    Review

    The collection of reviews paints a portrait of a facility that many visitors find warm and welcoming, even as others identify significant strains in staffing, consistency of care, and upkeep. Across the board, the place feels lived-in and busy: staff are frequently described as polite, helpful, and caring, and visitors repeatedly remark on the facility's clean appearance and inviting decor. Yet beneath the surface of courteous faces and tidy surroundings, there are steady reminders of budget pressures and variable experiences that can swing from uplifting to alarming in a single visit.

    Decor, atmosphere, and first impressions stand out as strengths in several accounts. A number of visitors note that the activities staff create a homey, holiday-appropriate ambiance, with decorations that feel thoughtful and beautiful, helping guests and residents feel at ease. One visitor recalls an environment that feels welcoming the moment you walk in, with a clean smell, tasteful holiday touches, and an overall air of comfort. The lobby and entrances are described as attractive, with themes that bring a sense of cheer. In other words, when the environment is at its best, the facility radiates a calm, pleasant energy that puts visitors at ease and makes a stay more tolerable or even uplifting.

    Food, care routines, and the day-to-day experience for residents show a mixed but often improving trend. Several reviewers remember meals that were satisfying, with green beans that looked fresh and sauces that sparked curiosity about recipes. A notable improvement cited by some is that meals are no longer served cold, suggesting a positive shift in dining practices. At the same time, several comments highlight ongoing concerns about how food and assistance are delivered: there are calls for staff to prioritize residents over themselves, and to ensure that aides and nurses are readily available when needed. In some visits, family members observed caregivers attending promptly to medical needs; in other moments, they witnessed delays or frustration with call lights, or saw staff distracted by personal matters. The contrast between these experiences emphasizes that, even when the environment feels welcoming, the reliability of daily care can vary markedly from shift to shift or floor to floor.

    The reviews also reveal a recurring conversation about staffing pressures and floor-to-floor variation in care and cleanliness. Some reviewers describe GNA's (geriatric nursing assistants) as overworked and underpaid, which may contribute to perceived lapses in daily duties or responsiveness. There are mentions of different standards of care on different floors, with one commenter noting strong, attentive interactions on the third floor and less satisfactory experiences on the first floor. Call bells sometimes go unanswered, and attempts to reach nurses' stations can be met with delays or unreturned messages. Compounding these concerns are reports of inconsistent cleaning, odor issues in certain areas, and ventilation challenges that lead to uneven comfort across the building. While a few residents and families report positive, respectful interactions with staff, others recount moments of frustration when help did not arrive promptly or when roommates or environmental conditions created additional stress.

    Safety, responsiveness, and patient comfort emerge as critical touchpoints where experiences diverge sharply. Several reviews include alarming anecdotes: a relative who found a patient's oxygen not properly administered at a troubling early hour, delays in checks by a nurse, and frustration with the speed and visibility of staff when urgent needs arose. Other accounts describe a sense of neglect, including inability to obtain necessary medications, reliable water or light in a patient's room, or timely diaper changes for a bed-bound loved one. Some reviewers recount specific, distressing situations - missing pillows and other items upon discharge or transfer, and patients or families feeling that concerns about care or cleanliness are not adequately addressed by leadership. There are also mentions of bedsores and a rash that prompt questions about ongoing monitoring and responsiveness to changing conditions. Taken together, these stories underscore how critical timely, attentive, and thorough care is to families, especially when a loved one is vulnerable or recovering from illness or surgery.

    Amidst these concerns, there are consistently strong endorsements of individuals and leadership teams who bring steadiness and warmth to the experience. Several comments praise the professionalism and kindness of nurses, aides, and therapy teams, highlighting moments when staff were patient, encouraging, and engaged in meaningful rehabilitation progress. Some families report that their loved ones feel safe, supported, and respected, with caregivers providing attentive medication administration, clear communication, and a sense that the care team is working toward real improvements in recovery. The administrator, specifically named as Greg in one review, is described as helpful and pleasant, suggesting that leadership alignment with caregiving staff can influence the overall atmosphere and tone of care. A number of visitors also commend receptionists and front-desk staff for their courteous, informative, and welcoming demeanor, which helps set a positive tone for visits and ongoing stays.

    Overall impressions from the collection reflect a place with genuine strengths in human warmth, hospitality, and a hopeful trajectory toward better care standards, tempered by serious cautions about consistency, staffing, and safety. For those visiting or considering long-term care here, the stories suggest a need to approach with both openness to the facility's positive moments and vigilance for areas where improvements are needed. The care teams can be thoughtful, compassionate, and effective on many days, yet the same environment can reveal gaps in responsiveness, floor-based disparities, and equipment or environmental concerns that may impact a resident's comfort and safety. The final takeaway is nuanced: there is clear evidence of dedication and quality in several facets of care, but the overall experience depends heavily on when you visit, which floor you're on, and which staff members are on shift. In the end, Crescent Cities Center appears to be a place where care exists alongside challenges, and where ongoing attention from administrators, clinicians, and support staff will shape whether each visit feels reassuring or worrisome.

    Features

    Housing

    • 140 resident community capacity 140 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Ronald Reagan Washington National (9 miles away) Ronald Reagan Washington National (9 miles away)
    • Baltimore-Washington International (21 miles away) Baltimore-Washington International (21 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Crescent Cities Nursing & Rehabilitation Center is an assisted living community located in Riverdale, MD. The center offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

    The amenities at Crescent Cities Nursing & Rehabilitation Center are designed to provide convenience and entertainment for the residents. There is a beauty salon on-site where residents can get their hair done or enjoy other salon services. Each room is equipped with cable or satellite TV for entertainment. Community operated transportation is available for outings and appointments. For those who want to stay connected, there is a computer center and Wi-Fi/high-speed internet access throughout the facility. The dining room offers restaurant-style dining, and there is also a small library and gaming room for leisure activities. Outdoor space and a garden provide opportunities for fresh air and relaxation.

    In terms of care services, Crescent Cities Nursing & Rehabilitation Center ensures that residents receive the assistance they need with their daily activities. A 24-hour call system and supervision are in place to ensure safety at all times. Assistance with bathing, dressing, and transfers is provided as needed. The center also offers specialized care such as diabetes diets and special dietary restrictions to accommodate individual needs. Medication management is available to ensure proper administration of medications. A mental wellness program is in place to promote emotional well-being.

    The dining options at Crescent Cities Nursing & Rehabilitation Center cater to special dietary restrictions, ensuring that all residents can enjoy nutritious meals tailored to their needs.

    To keep residents engaged and socialized, the center offers various activities such as concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities.

    Conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals make it easy for residents to access additional amenities and services within close proximity.

    Overall, Crescent Cities Nursing & Rehabilitation Center provides a welcoming environment with comprehensive amenities and care services to meet the needs of its residents.

    Nearby Places of Interest

    Located in Riverdale, Maryland, this neighborhood offers a variety of amenities and conveniences for seniors looking for a comfortable and convenient living environment. With several cafes nearby such as Vigilante Coffee and Lost Sock Roasters, residents can enjoy their favorite hot beverages and socialize with others. The proximity to multiple metro stations like Prince George's Plaza and College Park - University of Maryland provides easy access to transportation for exploring the area or visiting loved ones. Additionally, there are several pharmacies such as CVS and Walgreens nearby for any medication needs. For dining options, there are fast-food restaurants like McDonald's and Chick-Fil-A within a short distance. Parks like Fort Slocum Park and Lincoln Park offer opportunities for outdoor recreation and relaxation. Nearby places of worship include College Park United Methodist Church and Basilica of the National Shrine of the Immaculate Conception for spiritual support. Health care services are easily accessible with facilities such as Mary's Center and Children's National Medical Center nearby. Overall, this part of Riverdale provides a well-connected community with various amenities tailored to meet the needs of seniors looking for a vibrant yet peaceful living environment.

    Cafes

    • Vigilante Coffee (0.8 miles)
    • Starbucks (2.5 miles)
    • Starbucks (3.8 miles)
    • Lost Sock Roasters (4.2 miles)
    • The Coffee Bar (5.8 miles)
    • Wine & Butter Cafe & Market (5.8 miles)
    • A Baked Joint (5.9 miles)

    Transportation

    • Prince George's Plaza Metro Station (0.8 miles)
    • College Park - University of Maryland Metro Station (1.2 miles)
    • West Hyattsville Metro Station (1.6 miles)
    • Greenbelt Metro Station (3.6 miles)
    • Greenbelt Station (3.6 miles)
    • New Carrollton Amtrak Station (3.9 miles)
    • Rhode Island Ave - Brentwood Metro Station (4.2 miles)

    Pharmacies

    • CVS Pharmacy (1.1 miles)
    • CVS Pharmacy (2.1 miles)
    • CVS Pharmacy (2.5 miles)
    • CVS Pharmacy (2.8 miles)
    • Walgreens (2.9 miles)
    • CVS Pharmacy (3 miles)
    • CVS Pharmacy (3.1 miles)

    Restaurants

    • McDonald's (1.9 miles)
    • McDonald's (2.4 miles)
    • Chick-Fil-A (3.1 miles)
    • Chick-Fil-A (3.3 miles)
    • McDonald's (4.2 miles)
    • McDonald's (4.3 miles)
    • McDonald's (4.9 miles)

    Parks

    • Duvall Playground (2.9 miles)
    • Fort Slocum Park (3.9 miles)
    • Lincoln Park (5.7 miles)
    • Stanton Park (5.8 miles)
    • Meridian Hill Park (5.9 miles)
    • Rock Creek Park (5.9 miles)
    • S Street Dog Park (6.3 miles)

    Places of Worship

    • College Park United Methodist Church (3.4 miles)
    • Basilica of the National Shrine of the Immaculate Conception (3.8 miles)
    • Christ Congregational Church (5.3 miles)
    • St Joseph Catholic Church on Capitol Hill (5.9 miles)

    Physicians

    • Mary's Center (3.6 miles)
    • Children's National - Main Hospital (4.7 miles)
    • One Medical (5.9 miles)

    Theaters

    • Alamo Drafthouse Cinema DC Bryant Street (4.2 miles)
    • Regal Gallery Place & 4DX (6.2 miles)

    Hospitals

    • Medstar Washington Hospital Center (4.6 miles)
    • Children's National Medical Center (4.7 miles)
    • Howard University Hospital (5.3 miles)
    • Holy Cross Hospital (6.2 miles)

    Frequently Asked Questions

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