Crescent Cities Center in Riverdale, MD

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Pros

• The physical therapy group at Crescent Cities Center was very good.
• The grounds of the facility looked well kept and clean.
• The staff at Crescent Cities Center seemed friendly.
• The therapists at the facility were great.
• There was a peaceful environment at Crescent Cities Center.
• The staff at the facility were kind and astute in explaining everything fully.

Cons

• The level of customer service and compassion is deplorable.
• The level of care is unacceptable.
• It's very hard to get someone to answer the phones and provide updates.
• The nurse supervisor's number goes unanswered and the voicemail is full.
• The Director has not returned calls for three days.
• My relative's health has declined since being there.
• Relatives had to call multiple phone numbers simultaneously with no luck reaching anyone.
• The staff's service wasn't welcoming or friendly.
• Nurses are rude, impatient, and slow to attend to basic needs.
• Cockroaches are present in the shared rooms.
• Patients are left unattended in their own waste for prolonged periods of time.
• Visitors entering the facility are forced to endure the stench of urine in the lobby.
• The facility didn't provide adequate care or attention to patients' needs.
• Many residents complained about the staff and quality of care provided.
• Not much service or attention was given to patients, leading to a decision to move them elsewhere.
• Some statements have been paraphrased or condensed.)

Review

Crescent Cities Center, a rehabilitation facility, has received a mixed bag of reviews from families and loved ones of patients currently residing there. A common thread throughout these testimonials is the perceived inadequacy in customer service and overall compassion exhibited by the staff. Many relatives express frustration at their inability to communicate effectively with healthcare providers during crucial times when visitation restrictions are in place due to COVID-19. The lack of timely responses from staff members has left families feeling anxious and helpless as they strive to obtain updates about their loved ones' conditions.

Several reviewers reported persistent difficulties reaching someone who can provide information about their relativeā€™s care. One individual recounted multiple unsuccessful attempts to contact the nurse supervisor, only to be met with a full voicemail box or unanswered calls. In an era where clear communication can help alleviate anxiety for both patients and families, this deficiency stands out as particularly alarming. Despite repeated attempts across various phone lines, many family members found themselves frustrated when they encountered unresponsive staff or lack of knowledge regarding how to transfer calls properly.

Health concerns have been a significant source of distress for several reviewers, pointing to declining health conditions for their loved ones while under Crescent Citiesā€™ care. Some relatives expressed that rather than improving the well-being of their family members through rehabilitation services, the facility has contributed to worsening conditions, citing appalling instances such as being left on bedpans for extended periods and not receiving timely assistance with basic needs like bathroom visits or meals. These experiences have led some families to seek immediate transfers out of Crescent Cities in desperate hopes that another facility might offer better supervision and care.

While some noted positive aspects relating to physical therapy services, describing them as "very good", and highlighting the cleanliness and maintenance of grounds, these compliments were often overshadowed by complaints about nursing staff's attitude. Many individuals characterized nurses as rude and inattentive, emphasizing that despite having competent therapists available, the nursing team fell short in delivering compassionate support or even responding promptly to patient needs. The stark contrast between therapy quality and nursing service continues to trouble families who expect comprehensive care for their relatives.

In more dramatic testimonials, one reviewer described witnessing harrowing scenes where patients were neglected for prolonged periods, leading them to question whether staffing shortages contributed directly to such horrific treatment. The smell of urine upon entry into the facility provided an unsettling welcome that only compounded concerns related to patient dignity within the establishment. Moments like these prompted powerful emotional reactions from relatives who felt helpless seeing other residents endure similarly troubling experiences while unable to advocate effectively due to restricted access.

Despite these glowing criticisms surrounding nursing practices, there were also reports praising specific aspects of Crescent Cities Center's operations, for instance, relationships formed with particular doctors who catered mainly to patients with Kaiser Permanente insurance. Some described interactions with certain staff members as warm and reassuring amidst growing discontent with others' performance levels. Feedback varied widely depending on individual experiences; while there were isolated positive mentions regarding aspects like cleanliness and therapeutic equipment availability, issues surrounding communication gaps persistently undermine overarching sentiments about patient care at Crescent Cities Center.

In conclusion, potential clients must weigh both commendations for various therapies against grave concerns regarding nursing staff behavior before making decisions about placement within Crescent Cities Center for themselves or loved ones seeking rehabilitation services. While some families feel satisfied enough with certain elements of care within this institution, a trend marred by unyielding communication hurdles, the fluctuating quality raises fundamental questions about consistency in service delivery throughout all staffing components dedicated towards rehabilitation efforts.