Seniorcare Inc

Pros

• The staff are very friendly and well-trained.
• Scheduling and canceling help with advance notice is easy.
• The service is reasonable and caring.
• The agency has the best caregivers in the world.
• Maria Cerino's SHS Agency is highly regarded for attentive and safety-focused care.
• Care staff prioritize safety by staying close to clients to help prevent falls.
• The agency's motto is "safety first," guiding planning for transportation and outings.
• SHS helps clients stay in their own homes by providing companionship for chores, errands, and appointments.
• The team provides flexible, professional support and clear communication during family health crises.
• The staff are compassionate, ethical, and deliver high-quality care, matching clients with caregivers who are kind and patient.
• SHS in Mystic is incredible, with kind, reliable, and skilled companions and strong continuity of care.
• Maria and Margot ensure continuity of care and responsiveness through challenges like COVID, ER visits, and storms.

Cons

Review

Seniors Helping Seniors (SHS) Agency, with its branches in Mystic and Stonington, CT, has earned a reputation that feels less like a business and more like a trusted extension of family care. Across the many voices sharing experiences, one thread runs clear: the staff are genuinely friendly, well trained, and easy to work with when it comes to scheduling, canceling, or adjusting services with the necessary notice. Clients repeatedly describe the team as approachable, professional, and consistently focused on delivering compassionate support that respects independence while keeping safety front and center.

What makes SHS feel like a second family is not just the skill of the caregivers but the atmosphere within the organization. Reviews emphasize a wonderful workplace culture where staff feel valued and the clients feel seen. There is a strong sense of mutual respect: "a wonderful place to work" and "wonderful clients" come up together, painting a picture of a close-knit operation where staff love their jobs, and clients feel cherished. This positive dynamic is not incidental; it appears to be a core element of the care experience, contributing to the continuity and reliability that clients rely on every day.

Safety sits at the heart of SHS's approach. Multiple reviews foreground a motto of "safety first," underscoring a proactive stance on risk management. Caregivers are described as staying close to clients as they walk, regardless of mobility aids like walkers, to prevent falls and respond swiftly to any stumble. The emphasis on preparation - having a plan for transportation to doctors' appointments or day outings - reflects a thoughtful, anticipatory model of care. Families entrust SHS with not only companionship but also the logistics required to keep seniors safe during activities and routines that enrich their lives.

Beyond safety, the agency is praised for enriching clients' lives with attentive, personalized care. In Stonington, CT, the SHS team is highlighted for providing "our clients' enjoyment of their lives along with a plan for safety," balancing joy and practicality in daily living. The sentiment is echoed across reviews: this is a service that remains deeply focused on enhancing quality of life while safeguarding well-being. Many reviewers heartily recommend SHS, describing the agency as a wonderful service that makes a meaningful difference in the everyday experiences of their loved ones.

The practical, hands-on help that SHS caregivers provide is another recurring theme. Companions are noted for doing household chores that may be challenging for seniors to manage, such as laundry, grocery shopping, and driving to appointments. The value here goes beyond convenience; it's about preserving independence and enabling seniors to stay in the comfort and familiarity of their homes. When a caregiver is able to handle routine tasks, families feel lighter and the seniors experience greater dignity and ease in their daily lives. The combination of companionship and practical assistance is presented as a powerful, reliable support system.

Stories of crisis and reassurance highlight the agency's reliability in urgent moments. One reviewer shares that SHS "literally saved my life" when a loved one's health deteriorated, illustrating how the team can pivot quickly to provide flexible, professional support that aligns with a family's schedule. The child or sibling coordinating care emphasizes the peace of mind that comes from consistent communication and continuity. The advice to "call them BEFORE things get bad to set up an appointment" captures the proactive stance SHS encourages - an approach that many families find invaluable when navigating emergencies or sudden health changes.

Long-standing trust and ethical commitment are consistently attested by clients who have worked with the team for years. One reviewer has known SHS for five years and notes the staff's compassionate, ethical, high-quality care, underscored by a deep understanding of older adults' needs. The agency's strength lies in its ability to match clients with caregivers who bring not just skills, but kindness and patience. Such relationships are described as "care like family," reinforcing the perception that SHS is more than a service provider - it is a partner families rely on for dependable, heartfelt support.

The Mystic branch earns special praise for its continuity of care and the personal touch that keeps clients content, even from a distance. The caregiver team is described as kind, reliable, and skilled, with the added benefit of consistent communication that reassures family members who may be far away. Reviewers recount visiting or calling and finding their loved ones happy and well cared for. Maria, the owner, and Margot, the office manager, are highlighted for their accessibility and thoughtful judgment in selecting the best-suited companions. The ability to maintain continuity through challenging times - COVID, ER visits, blizzards - further reinforces the sense of dependable, enduring care.

Caregiver excellence is not just about approaching daily routines but about adapting to evolving needs. In one account, a period of recovering from multiple fractures brought into focus how SHS caregivers offered flexible, accommodating support that could address both physical and emotional needs, including caring for an elderly pet. Four caregivers are mentioned in that journey, each described as kind, compassionate, and responsive to the client's changing requirements. The consistent quality of care across different caregivers enhances the confidence families place in SHS.

Taken together, the experiences paint a portrait of SHS as a premier option for senior care in SE CT and Rhode Island. Reviewers describe not only excellent service but also a responsive, well-vetted team of caregivers who are capable of handling complex situations with poise and professionalism. The overarching message from these narratives is clear: SHS stands out for its people, its safety-first philosophy, and its commitment to preserving independence and dignity for older adults while providing families with assurance that their loved ones are cherished and well cared for.

In sum, the stories reflect a comprehensive, deeply human approach to in-home senior care. Clients and families alike celebrate the friendly, trained staff; the ease of scheduling and adjusting care with simple notice; and the harmonious blend of safety, autonomy, and companionship that SHS makes possible. Whether navigating routine daily tasks, managing a sudden health change, or ensuring a loved one can remain in the familiar surroundings of home, SHS is consistently described as a compassionate, ethical, and high-quality partner - one that many families would readily recommend to others seeking trusted in-home care.

Located in Stonington, Connecticut, this area offers a variety of amenities for seniors looking to settle down in a peaceful and convenient location. With a range of restaurants such as Dog Watch Cafe and Noah's within close proximity, residents can enjoy delicious meals without having to travel far. Additionally, there are several reputable physicians and pharmacies nearby for any medical needs that may arise. For those who enjoy spending time outdoors, Mystic River Park and Bluff Point State Park provide beautiful natural settings for leisurely walks or picnics. The United Theatre offers entertainment options with its diverse programming, while easy access to transportation through Amtrak makes it convenient for seniors to explore other areas if desired. Overall, this part of Stonington provides a desirable combination of convenience, healthcare services, recreational opportunities, and cultural activities for seniors to enjoy in their retirement years.

Restaurants

• Dog Watch Cafe (0.8 miles)
• Noah's (1.1 miles)
• Breakwater (1.2 miles)
• Stonington Harbor Yacht Club (1.3 miles)
• Mystic Market East (2.3 miles)
• Taquerio (2.7 miles)
• Go Fish Restaurant (2.8 miles)

Physicians

• Pamela J Connors (2.3 miles)
• Ear Nose & Throat Associates of Southeastern Connecticut PC (2.3 miles)
• Main Medical-Mystic (2.7 miles)
• Shoreline Allergy & Asthma Associates (2.7 miles)
• Gastroenterology Specialists (2.7 miles)
• Seaport Dermatology (3.1 miles)
• Mystic Medical Group PC (3.9 miles)

Pharmacies

• CVS Pharmacy (2.7 miles)
• Anderson (2.8 miles)
• McQuade's Marketplace (2.8 miles)
• McQuade's Pharmacy (2.8 miles)
• Walgreens (3.8 miles)
• Mc Quades Marketplace (4.6 miles)
• CVS Pharmacy (5 miles)

Cafes

• Starbucks (2.8 miles)
• C.C. O'Brien's (4.5 miles)
• Perks & Corks Cafe (4.7 miles)
• Nana's Bakery & Pizza (4.8 miles)
• Starbucks (7.1 miles)

Parks

• Mystic River Park (3 miles)
• Pequot Woods (4.2 miles)
• Wilcox Park (4.7 miles)
• Bluff Point State Park (6.4 miles)
• Washington Park (8.4 miles)
• Fort Griswold Battlefield State Park (8.8 miles)

Hospitals

• Westerly Hospital (4.6 miles)
• Pequot Health Center (6 miles)
• Lawrence Memorial Hospital (6 miles)
• Lawrence And Memorial Family Medicine (7.1 miles)

Theaters

• United Theatre (4.8 miles)

Transportation

• Amtrak (4.8 miles)