Connecticut Community Care Inc

Pros

• Nicole Ortiz is extremely helpful and kind.
• She makes the name Connecticut Community Cares accurate and true.
• Her caring nature gives them a feeling of being her only clients.
• Even though she is very busy, she promptly returns phone calls and spends the right amount of time explaining details of their case and listening to them.
• She is bright and knowledgeable.
• They appreciate Nicole and all she's done for them during this very difficult time.

Cons

• She alleges that a worker lied to her about her mother's assessment.
• She states she was not notified about the assessment until after the fact.
• She claims the worker said her mother wanted to stay at Davis Place, which she asserts is false.
• She is still waiting to sign the papers and to receive the report.
• She feels harassed and is considering taking the matter to court.

Review

The experiences described paint a picture of care networks that can feel both deeply supportive and deeply challenging, sometimes within the same organization. On one hand, there is a glowing testament to the work of Nicole Ortiz, a case manager with Connecticut Community Cares. The reviewer emphasizes that Nicole goes beyond what might be expected, bringing warmth, kindness, and a level of attentiveness that makes the organization's mission feel real in a very personal way. Nicole is described as extremely helpful and patient, and her presence in a difficult situation is portrayed as a steadying force that makes clients feel as if they are her only concern amidst a busy schedule.

What stands out in the praise is how Nicole's manner embodies the organization's stated aim. The reviewer notes that Nicole's caring nature and attitude uphold the promise of "Connecticut Community Cares" by turning it into something tangible, not just a slogan. The sense that she is available and responsive - returning phone calls promptly, taking time to explain every detail of the case, and listening attentively - creates a feeling of trust and reliability. This combination of accessibility, clarity, and warmth helps families navigate the complexities of care planning during an especially stressful period.

The gratitude directed toward Nicole also highlights the emotional impact of compassionate case management. The reviewer describes Nicole as bright and knowledgeable, someone who can illuminate difficult processes and give clients confidence that they are in capable hands. The impression is that Nicole's professionalism is paired with a genuine desire to help, which can transform a challenging experience into something more manageable. In a time of uncertainty, such a dependable presence can make a meaningful difference for families facing tough decisions about care and support.

Yet the second portion of the narrative introduces a stark contrast within the same broad service landscape. A different experience centers on "one of the workers" who allegedly contacted the reviewer to sign papers about the reviewer's mother. This account accuses the worker of lying and of conducting an assessment without proper notification to the family. The reviewer claims the worker told them that the mother had expressed a wish to stay at Davis Place, a statement the reviewer disputes with a recorded confession from the mother that contradicts the claim. According to the reviewer, this discrepancy is not merely a minor miscommunication but a fundamental falsehood that has created real distress.

The implications of these allegations are multi-layered. The reviewer emphasizes that the lack of notice and the alleged misrepresentation about the mother's wishes erode trust at a time when clear, honest communication is critical. The frustration is amplified by the emotional weight of the circumstances: the reviewer notes the deaths of both their father and their husband, layering grief onto the already stressful process of coordinating care. The claim of lying, coupled with what they describe as harassment, intensifies the sense of being overwhelmed and vulnerable to exploitation or mistreatment.

In the wake of these experiences, the reviewer is left with a complex impression of the organization. On one side, there is a powerful endorsement of Nicole Ortiz and the compassionate, competent care she embodies. On the other side, there is a pointed accusation against another staff member that calls into question the accuracy and integrity of some communications and procedures. The reviewer is still waiting for essential documents - the papers to sign and the official report - and expresses a readiness to pursue further action, including legal avenues, if the information and documentation continue to be misrepresented or mishandled. The emotional toll of bereavement and ongoing care needs is palpable, underscoring how critical it is for care teams to maintain transparency, accountability, and respect in every interaction.

Taken together, the two threads of experience reveal that a care network can be both a beacon of genuine support and a source of serious frustration, depending on which staff member and moment in the process you encounter. Nicole Ortiz emerges as a standout example of what effective, compassionate case management can look like - someone who makes the mission feel lived and personal. At the same time, the negative account serves as a cautionary note about the importance of accurate reporting, timely communication, and ethical conduct across all members of the team. In families navigating illness, aging, and loss, those distinctions can mean the difference between feeling cared for and feeling misled or harmed.

Pharmacies

• CVS Pharmacy (0 miles)
• Health Mart Pharmacy (8.2 miles)
• Target Pharmacy (10.4 miles)
• Medicine Shoppe (10.8 miles)

Restaurants

• Wendy's (0.7 miles)
• Ninety-Nine Restaurant & Pub (0.8 miles)
• Five Guys Burgers & Fries (0.9 miles)
• Burger King (0.9 miles)
• Taco Bell (1 miles)
• McDonald's (1.4 miles)
• Domino's Pizza (1.8 miles)

Places of Worship

• St Mark Lutheran Church Elca (1.1 miles)
• Versailles United Methodist Church (5.8 miles)
• Temple Emanu-El (10.3 miles)

Physicians

• Women & Infants Faculty Physicians (1.1 miles)
• Backus Outpatient Care Center (1.4 miles)
• Thomas Henry Lesnik (1.5 miles)
• Backus Physician Services (1.6 miles)
• Connecticut GI (2.2 miles)
• Gi Associates (2.3 miles)
• Norwich Gi Associates PC (2.3 miles)

Cafes

• Starbucks (1.2 miles)
• Dexters Smoothie Coffee Vault (2 miles)
• Baker's Dozen (2.5 miles)
• Starbucks (6.6 miles)
• Panera Bread (10.2 miles)
• Washington Street Coffee House (11.5 miles)

Hospitals

• Backus Hospital (1.5 miles)
• Center For Mental Health (1.6 miles)
• Backus Hospital (4.8 miles)
• Joshua Center-Montville (5.9 miles)
• Lawrence And Memorial Family Medicine (8.7 miles)

Parks

• Taftville Playground (3.8 miles)
• Lisbon Meadows Park (6.7 miles)
• Leary Park (9.5 miles)
• The Park 2 (10.1 miles)
• Washington Park (11.4 miles)
• Fort Griswold Battlefield State Park (11.5 miles)

Theaters

• Regal Cinemas Waterford 9 (10.8 miles)

Transportation

• New London Union Station (11.5 miles)