United Community And Family Services in Norwich, CT
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Information last verified:
165 Mc Kinley Avenue, Norwich, CT 06360
For more information about senior living options: (844) 490-3973
The Genoa pharmacy in the UCFS building is great. The staff are very nice, courteous, helpful, and professional. The facility is nice, with helpful staff and expert assistance. There is no wait, and appointments are easy to set up. Patients are completely satisfied with their COVID-19 vaccinations, and the staff are kind. The clinicians are among the best imaginable and show genuine care.
Dr. Neiberg did not say hello nor introduce herself. She treated the patient like a leper regarding the Covid vaccine. She did not offer any options or refer the patient to a dentist who could be a good match. She was unpleasant the entire time and the experience was awkward. The reviewer would not recommend Dr. Neiberg. The staff were unwilling to help and claimed it wasn’t their department. There was a lack of responsibility among the staff the reviewer spoke with. One staff member muttered “Oh Lord” after hanging up, showing disrespect. The service felt not attentive, rushed, and impersonal. The facility was described as state-run healthcare for the poor, implying it should be avoided.This community is best suited for families seeking an integrated, neighborhood health hub in Norwich where primary care, dental services, women's health, and an on-site pharmacy converge. It works well for households that prize long-term relationships with clinicians, a connected care team, and the convenience of preventive and routine services under one roof. The environment favors practicality and familiarity over prestige, making it a solid choice for those who want reliable access to care without bouncing between multiple providers. It is especially apt for residents who value continuity, predictable scheduling, and a straightforward path to family care rather than highly specialized or boutique specialties.
Those who may want to consider alternatives include families whose priorities lean toward consistently flawless customer service across every department or a highly polished dental experience. Several reviews flag moments of impatience, a clinic-like feel, or staff members who appear reluctant to assist. A negative dental encounter underscored that even within the same facility, experiences can diverge sharply. For households that require highly specialized dental care or expect uniformly attentive front-desk service every time, a boutique practice or a different system may deliver a more seamless, consistently uplifting experience.
On the plus side, the center earns credibility for practical, patient-centered assistance and real-world efficiency. An on-site pharmacy simplifies prescriptions, refills, and coordination with care plans, while the building houses multiple services, adult and pediatric care, dentistry, and women’s health, minimizing trips across town. Reviewers repeatedly praise clinicians who listen, explain options, and demonstrate genuine concern for recovery and well-being. Easy appointment setup and positive experiences around routine immunizations add to a sense of security for busy families who want dependable access without delays.
However, consistency is not universal, and the experience can feel rushed or impersonal at times. Front-line service is occasionally described as unhelpful or siloed, with patients sensing a lack of accountability. There is at least one particularly negative dental interaction that lacked warmth and failed to offer viable alternatives, signaling that not all providers align with the most positive reviews. Some perceptions frame the institution as similar to a larger, state-run model, which can dampen the personal touch for those expecting a highly intimate, concierge-style environment. A formal, clinic-like atmosphere and stricter entry procedures can also weigh on those seeking a warmer, more welcoming first impression.
Despite these caveats, the core strengths often outweigh the drawbacks for the right audience. The combination of an on-site pharmacy, broad service lines, and pragmatic, compassionate clinicians creates a durable foundation for ongoing care. When clinicians take time to establish rapport, explain care plainly, and follow through, the value of steady relationships becomes apparent, especially for families juggling multiple age groups who benefit from coordinated, family-wide care. The record of capable, caring providers serves as a meaningful differentiator, with patients feeling seen and supported in managing chronic conditions, preventive needs, and routine health maintenance.
Prospective residents should measure fit against clear priorities: integrated, accessible care with dependable clinicians versus a smoother, more luxury-oriented experience elsewhere. For families focused on dependable primary care, accessible dental options, and convenient on-site support, UCFS Norwich presents a solid, cost-conscious option with a genuine community-health center ethos. Those who require uniformly excellent front-desk service across every encounter or premium, highly individualized dental experiences may prefer alternatives. A targeted visit, meeting several clinicians, touring the facility, and assessing the dental practice’s responsiveness, will reveal whether the balance tilts toward enduring peace of mind or continued exploration.
22 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The United Community And Family Services in Norwich, CT is an assisted living community that provides exceptional care and support for individuals who require assistance with their daily activities. With a focus on creating a warm and comfortable environment, this board and care home offers a variety of amenities to ensure the well-being and convenience of its residents.
Each room within the community is fully furnished and includes cable or satellite TV, ensuring that residents have access to entertainment options in the comfort of their own space. There is also a dining room where delicious meals are served, taking into account any special dietary restrictions that residents may have.
The community boasts a beautiful garden and outdoor space, providing opportunities for relaxation and enjoyment of nature. Furthermore, housekeeping services are provided to maintain cleanliness and tidiness in both common areas and individual rooms.
Residents can stay connected and engaged through the availability of Wi-Fi/high-speed internet and telephone services. Additionally, move-in coordination is offered to ease the transition process for new residents.
To support their overall well-being, the United Community And Family Services provides 24-hour supervision as well as assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their required medications accurately and on time. The coordination with health care providers ensures seamless communication between medical professionals involved in the resident's care.
For those with specific dietary needs such as diabetes or other restrictions, specialized meal preparation is available to meet their nutritional requirements. A mental wellness program is also in place to promote emotional health among residents.
Transportation arrangements can be made for medical appointments, ensuring that residents have access to necessary healthcare services. The community is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals for added accessibility.
With its comprehensive care services, array of amenities, and convenient location near various amenities within the community itself as well as nearby establishments, the United Community And Family Services offers a supportive and enriching assisted living experience for its residents in Norwich, CT.
United Community And Family Services is located at 165 Mc Kinley Avenue, Norwich, CT 06360 in New London County, Connecticut
United Community And Family Services on seniors.fyi includes 6 photos including images showing windows, bedroom, natural light, building, awning, seating area, garden, landscaping, and more.
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Vibrant Senior Living: A Comprehensive Guide for Active Older Adults
Vibrant Senior Living emphasizes active senior living communities that promote independence and engagement through diverse amenities and activities, fostering wellness and social interaction among older adults. These communities range from independent to assisted living, with a focus on personal growth, family involvement, financial planning, and leveraging technology to enhance residents' experiences.
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When to Transition from Assisted Living to Memory Care: Key Indicators, Steps, and Finding the Right Community