United Community And Family Services

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  • Decor

    A cozy bedroom with a neatly made bed, vintage wooden furniture, and a small television.

  • Building

    A brick building with a sign in front, surrounded by grass and trees.

  • Windows

    A cozy dining area with wooden tables and chairs, bathed in natural light from large windows.

  • Landscaping

    A colorful flower garden in front of a brick building entrance.

  • Seating Area

    Outdoor patio area with tables and chairs under a striped awning.

  • Natural Light

    A sunlit room with wicker furniture and large windows.

United Community And Family Services

165 Mc Kinley Avenue, Norwich, CT 06360

For more information about senior living options: (844) 490-3973

4.3 from 35 reviews
5 stars
22
4 stars
6
3 stars
3
2 stars
3
1 stars
1

Assisted Living Board and Care Home

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    Overall Review of United Community And Family Services

    Pros

    • pro The Genoa pharmacy in the UCFS building is great.
    • pro The staff are very nice, courteous, helpful, and professional.
    • pro UCFS Norwich offers women's services, dental care, and an in-house pharmacy, with pleasant staff.
    • pro Dr. Vesali is lovely and empathetic with a wonderful bedside manner.
    • pro The facility is nice and the staff provide expert assistance.
    • pro There is no wait and appointments can be scheduled easily.
    • pro The Walias and the staff are highly regarded, and patients feel cared for and supported.

    Cons

    • pro Staff reportedly refused to help, saying it wasn't their department.
    • pro There was a perceived lack of responsibility among several staff members.
    • pro The last staff member was unwilling to assist and spoke disrespectfully after hanging up.
    • pro The dental encounter with Dr. Neiberg was unpleasant, lacked greeting, and did not present options or suitable referrals.
    • pro Dr. Neiberg treated the patient like a leper regarding the COVID vaccine and injected personal opinions into care.
    • pro The service felt rushed and impersonal, more like a clinic than a caring practice.
    • pro The facility was described as state-run healthcare for the poor, with a suggestion to avoid it.
    • pro The reviewer would not recommend Dr. Neiberg.

    Review

    The UCFS Norwich campus in Connecticut stands out to many visitors for its integrated approach to health care, combining primary care, women's services, dentistry, and an in-house pharmacy under one roof. Several reviewers highlight the Genoa Pharmacy inside the UCFS building as a particular bright spot: quick service, friendly and courteous staff, and professional assistance. For people who need fast prescriptions or a smooth visit to the pharmacy before or after other appointments, this in-house option seems to be a dependable and appreciated resource.

    Beyond the pharmacy, the facility itself is described as a nice, welcoming place by a number of patients. The staff across departments are repeatedly praised for their courtesy, helpfulness, and professionalism. For many, the center offers convenient access to a range of services, with some noting that the environment feels supportive and oriented toward patient well-being. The ability to handle multiple health needs in one location ? from routine health maintenance to vaccines and dental care ? is repeatedly framed as a major convenience.

    Vaccination experiences at UCFS Norwich are mixed but frequently positive. Several reviewers recount successful visits for COVID-19 shots for themselves and their spouses, noting that the visits were satisfactory and that staff were friendly and accommodating. In these accounts, the process is smooth, and the people involved are described as kind, making what can be a stressful experience much easier. But there are also critical moments tied to vaccine discussions, where at least one patient felt that a dental provider overstepped boundaries by expressing personal opinions about vaccines and delivering moralizing commentary rather than focusing on care and options.

    Dentistry emerges as a significant point of contrast in the center's reviews. One reviewer sings the praises of Dr. Vesali, calling her empathetic, gentle, and the embodiment of ideal patient care with a warm bedside manner. This positive experience underscores that when it comes to dentistry, some clinicians at UCFS Norwich are highly regarded for their human-centered approach. On the other hand, another experience with Dr. Neiberg left the patient feeling uncomfortable and undervalued: no hello or introduction, a perceived focus on vaccine opinions rather than the dental work at hand, and a sense that options or referrals to a better-suited dentist were not adequately considered. This single encounter is cited as a sharp contrast to the high regard for Dr. Vesali and serves as a reminder that individual providers can heavily influence overall impressions of the center's dental services.

    Not everything is perfect in the eyes of every patient. A recurring thread is the sense that some staff members feel distant or unhelpful, with complaints about "nobody wanting to help you" and a perception that certain staff regard the matter as not their department. Some reviewers describe interactions as impersonal, rushed, or clinic-like rather than warmly attentive. There are appeals for management contact to address issues that feel unresolved or mismanaged, including a desire for accountability and clearer pathways for assistance when frontline staff cannot help.

    Despite the occasional frustration, the Norwich campus is also portrayed as a place of broad accessibility and inclusivity. A recurring positive note is the welcoming environment: "No race creed or financial worries ever.. All are welcome." The facility's physical addresses are cited, with references to 47 Town Street as the Norwich location for patients and 34 East Town Street as the administrative office building, underscoring the practical logistics of navigating the campus. For many patients who need ongoing care, the ability to access multiple services within a single community hub is a meaningful advantage.

    Overall sentiment toward UCFS Norwich is nuanced, blending strong praise with candid criticisms. On balance, the center is described as having valuable, patient-focused services delivered by many compassionate professionals, particularly in primary care, vaccinations, and dentistry. Positive interactions with staff and the comfort of a familiar environment contribute to a sense of gratitude and trust from patients who rely on regular care. Yet the experiences with certain providers and the responsiveness of some teams highlight opportunities for improved consistency, stronger patient communication, and more proactive management involvement. In the end, many patients feel fortunate to have this facility nearby and express appreciation for the care teams who strive to support their health and well-being.

    Features

    Housing

    • 22 resident community capacity 22 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
    • Board and Care Home Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The United Community And Family Services in Norwich, CT is an assisted living community that provides exceptional care and support for individuals who require assistance with their daily activities. With a focus on creating a warm and comfortable environment, this board and care home offers a variety of amenities to ensure the well-being and convenience of its residents.

    Each room within the community is fully furnished and includes cable or satellite TV, ensuring that residents have access to entertainment options in the comfort of their own space. There is also a dining room where delicious meals are served, taking into account any special dietary restrictions that residents may have.

    The community boasts a beautiful garden and outdoor space, providing opportunities for relaxation and enjoyment of nature. Furthermore, housekeeping services are provided to maintain cleanliness and tidiness in both common areas and individual rooms.

    Residents can stay connected and engaged through the availability of Wi-Fi/high-speed internet and telephone services. Additionally, move-in coordination is offered to ease the transition process for new residents.

    To support their overall well-being, the United Community And Family Services provides 24-hour supervision as well as assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their required medications accurately and on time. The coordination with health care providers ensures seamless communication between medical professionals involved in the resident's care.

    For those with specific dietary needs such as diabetes or other restrictions, specialized meal preparation is available to meet their nutritional requirements. A mental wellness program is also in place to promote emotional health among residents.

    Transportation arrangements can be made for medical appointments, ensuring that residents have access to necessary healthcare services. The community is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals for added accessibility.

    With its comprehensive care services, array of amenities, and convenient location near various amenities within the community itself as well as nearby establishments, the United Community And Family Services offers a supportive and enriching assisted living experience for its residents in Norwich, CT.

    Nearby Places of Interest

    Places of Worship

    • St Mark Lutheran Church Elca (0.2 miles)
    • Versailles United Methodist Church (4.6 miles)
    • Temple Emanu-El (11.5 miles)

    Physicians

    • Women & Infants Faculty Physicians (0.6 miles)
    • Thomas Henry Lesnik (0.6 miles)
    • Backus Physician Services (0.7 miles)
    • Matthew Brown (1.8 miles)
    • Melissa J Welch (1.8 miles)
    • David A Kalla (1.8 miles)
    • Connecticut Behavioral Health (1.8 miles)

    Hospitals

    • Center For Mental Health (0.7 miles)
    • Backus Hospital (0.8 miles)
    • Backus Hospital (4.4 miles)
    • Joshua Center-Montville (7.1 miles)
    • Lawrence And Memorial Family Medicine (9.4 miles)

    Restaurants

    • Irene's Family Restaurant (1.2 miles)
    • Domino's Pizza (1.2 miles)
    • McDonald's (1.2 miles)
    • Wendy's (1.9 miles)
    • Ninety-Nine Restaurant & Pub (2 miles)
    • Five Guys Burgers & Fries (2.1 miles)
    • Burger King (2.1 miles)

    Pharmacies

    • CVS Pharmacy (1.2 miles)
    • Health Mart Pharmacy (7 miles)
    • Target Pharmacy (11.6 miles)
    • Medicine Shoppe (11.9 miles)

    Cafes

    • Dexters Smoothie Coffee Vault (1.6 miles)
    • Baker's Dozen (2 miles)
    • Starbucks (2.4 miles)
    • Starbucks (5.4 miles)
    • Panera Bread (11.4 miles)

    Parks

    • Taftville Playground (2.6 miles)
    • Lisbon Meadows Park (5.5 miles)
    • Leary Park (10.7 miles)
    • The Park 2 (11.1 miles)
    • Pequot Woods (12.3 miles)
    • Washington Park (12.4 miles)
    • Fort Griswold Battlefield State Park (12.5 miles)

    Theaters

    • Regal Cinemas Waterford 9 (12 miles)

    Frequently Asked Questions

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