Comfort Keepers

Pros

• Comfort Keepers Madison is described as a reliable company with easy scheduling for coverage needs.
• Kris Clemons is a gem, hardworking and kind, and a dependable presence for clients and families.
• Kris Clemons is on time and helps with all needs, including cleaning, cooking, and companionship.
• Kris Clemons is wonderful and like family to clients.
• Molly and Kim are informative and reassuring to clients and families.
• Brittney and Kris began helping promptly, and the team is professional and caring.
• Joyce K. is conscientious and helpful to families.
• Kristine C. is conscientious and helpful to families.
• Ruth D. and Sheyenne S. are outstanding in promptness and cleanliness, making Anne happy.

Cons

• The office manager Melissa was abrasive and defensive, refusing to acknowledge or apologize for a prior commitment.
• No one arrived as promised, and there was no phone call, text, or explanation.
• Melissa did not respond to outreach for over two hours.
• The experience left the reviewer stranded during a vulnerable time, indicating a lack of accountability.
• The reviewer described the service as unacceptable and distressing, contrary to the advertised dependable care.
• The reviewer terminated the contract due to Melissa's disgraceful customer service.
• The reviewer would give zero stars if possible.

Review

Comfort Keepers appears to be a service that many families rely on for non-medical, in-home care, with a strong emphasis on personal warmth and caregiver reliability. Across multiple locations, clients repeatedly describe caregivers who are punctual, compassionate, and deeply involved in supporting both the person receiving care and their family. The reviews portray caregivers who become trusted helpers - someone who cooks, cleans, runs errands, and provides companionship - so much so that they feel like part of the family. In several accounts, the caregivers' dedication stands out as the defining strength of the company.

One caregiver who stands out in many of these stories is Kris Clemons. Multiple reviews sing her praises as a dependable, on-time, all-around aide who handles a wide range of tasks - dishes, cleaning, shopping, cooking, and constant companionship. Clients describe her as more than a caregiver: she is a friend who brings comfort into a difficult time. The sentiment runs deep: she is called "a gem," someone whose presence clients miss when she isn't there, and someone whom families trust to support both the person receiving care and the household. The consistency of Kris's care is noted repeatedly, with clients expressing relief and reassurance when she is the one visiting.

Beyond Kris Clemons, other caregivers also receive high marks for their professionalism and kindness. Joyce K. and Kristine C. are singled out for conscientious care and reliability, helping families with a range of needs and being described as very thorough and thoughtful. Ruth D. and Sheyenne S. are praised for their promptness and for helping to keep a loved one happy and comfortable, underscoring the emotional as well as practical benefits of good in-home care. Kelly, the CNA who assisted an elderly man after the loss of a family member, is recalled with gratitude for the support she provided during a difficult transition. The consistent thread in these accounts is a sense that the caregivers bring dignity, attentiveness, and a genuine sense of care into the home.

Several reviews highlight the office side of the operation in positive terms. People describe the scheduling process as easy and confirmable, noting that office staff are accommodating when changes arise. In Guilford, for example, staff such as Molly and Kim are remembered as informative and reassuring, helping families feel confident that their needs could be met. The experience of engaging Comfort Keepers there includes an efficient process: discussions in person about needs, a quick turnaround to secure care (with multiple caregivers lined up), and subsequent assignments by names like Brittney and Kris who begin caring quickly. This combination of receptive office support and reliable caregiving seems to be a central strength in several reviews.

There is, however, at least one notably negative experience that tempers the otherwise consistently positive themes. A reviewer from Madison recounts a troubling incident involving the office manager, Melissa. The aide who was supposed to arrive was canceled due to a family emergency, and Melissa promised that a replacement would come the next day with a name provided to the client. When no one showed up the following day, there was no communication - no phone call, no text - despite the client reaching out across multiple platforms. When Melissa finally returned the call, the tone was abrasive and defensive; she did not acknowledge the missed commitment or offer an apology, leaving the client feeling unsupported and disheartened. Because of this experience, the reviewer terminated the contract on the spot, describing the interaction as disgraceful customer service and highlighting a lack of accountability that left them stranded during a very vulnerable time. This incident stands in stark contrast to the otherwise positive stories about reliable caregivers and cooperative office staff, illustrating that local management practices can significantly affect overall satisfaction.

Despite that negative episode, the broader set of reviews paints a picture of a company that can deliver dependable, compassionate in-home care when the right caregivers are matched with families and when office teams communicate effectively. The recurring themes emphasize punctual, attentive caregiving and a supportive, human approach from staff who are genuinely trying to respond to needs and changes. Families describe feeling understood, supported, and protected by caregivers who become extensions of the home's daily life, and they express gratitude for the moments of relief and normalcy that come with reliable help. In sum, Comfort Keepers is viewed by many clients as a reliable source of compassionate care, anchored by caregivers who attend to both practical tasks and the emotional well-being of their loved ones, with office teams that can be responsive and flexible - though, as one experience reveals, consistency in administration can vary by location and the people who staff the office.

Restaurants

• McDonald's (0.3 miles)
• The Place (0.3 miles)
• Ashley's Ice Cream Cafe (0.4 miles)
• South Lane Bistro (0.6 miles)
• Quattro's Italian Restaurant (0.7 miles)
• Guilford Mooring (1.1 miles)
• Guilford Lobster Pou (1.2 miles)

Physicians

• Guilford Pediatrics (0.4 miles)
• Connecticut Orthopaedic Spec (0.6 miles)
• Guilford Internal Medicine Group (0.7 miles)
• Guilford Radiology (1.5 miles)
• Connecticut Medical Group (1.5 miles)
• Gastroenterology Center of Connecticut (1.5 miles)
• Connecticut Pediatric Otolaryngology (2.4 miles)

Parks

• Guilford Town Green (0.6 miles)
• Rollwood Park (0.7 miles)
• Nut Plains Park (1.9 miles)
• Madison Surf Club (3.5 miles)
• Hammonasset Beach State Park (6.3 miles)
• Chatfield Hollow State Park (7.1 miles)
• Foote Memorial Park (7.1 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (4 miles)
• Bluepoint Wellness Of CT (5.3 miles)
• Rite Aid (5.7 miles)
• Walgreens (5.8 miles)
• Killingworth Family Pharmacy (7.3 miles)

Cafes

• Cilantro Specialty Foods (0.6 miles)
• Panera Bread (2 miles)
• Starbucks (8 miles)

Transportation

• Shore Line East - Guilford Train Station (0.8 miles)

Hospitals

• Middlesex Hospital Madison Outpatient Blood Drawing Facility (6.2 miles)
• Yale New Haven Hospital Blood Drawing Station (7.2 miles)
• Harbor House (7.4 miles)
• Hospital of Saint Raphael (7.7 miles)