Bright Care Services

Pros

• Bright Cleaning Services is an excellent company.
• Bright Cleaning Services is professional and efficient to work with.
• They are trustworthy, reliable, and consistently deliver good results.
• The staff are polite, hard-working, and provide wonderful customer service.
• The cleaning team pays attention to detail and is thorough.
• The company has a long-standing positive reputation and reliable service.
• Lora does a phenomenal job keeping homes sparkling.
• Anna is accommodating and attentive to clients' needs.
• The cleaners are patient, courteous, and go out of their way for customers.

Cons

• The reviewer felt the cleaner only cleaned the bathroom and kitchen, didn't remove boxes, and only vacuumed and mopped the bedroom floor - what a joke.
• They described this as the worst cleaning they'd ever seen after paying for a construction cleaning.
• The customer alleged a pair of earrings went missing, the company told them to call the police, and they still cashed the check; not professional.
• The reviewer said the cleaning person arrived an hour and a half late without a call, smelled like cigarettes, and left the kitchen floor with a chocolate morsel and other areas needing scrubbing.
• They noted that for a large home deep cleaning, the kitchen and mud room floors were not cleaned or mopped, and several doors/frames/sills were missed or only partially cleaned, with high dusting and cobwebs remaining.

Review

Bright Cleaning Services appears to have a long track record with many clients who rely on them year after year. Several reviews highlight a steady, trusting relationship that stretches over multiple years, with customers noting that the company is responsive, reliable, and consistently able to deliver a thorough cleaning. The sentiment across these messages is that Bright Cleaning is a dependable option for regular housekeeping needs, and many clients feel that their dollars are well spent on a team that shows up ready to work and leaves spaces looking noticeably cleaner.

The praise often centers on the quality and thoroughness of the work when the service is meeting expectations. Customers speak of deep cleanings where floors, wood surfaces, and bathrooms come out sparkling, and they describe cleaners as professional, punctual, and hardworking. One reviewer recounts a first Spring cleaning that left floors shining as they hadn't been in years, while another mentions a bi-weekly routine where the team is trusted to maintain a high standard consistently. There are testimonials about staff who are careful, conscientious, and detail-oriented, including people who have lived with Bright Cleaning for many years and continue to choose them for both home and office cleaning.

A number of customers also emphasize the company's approach to special circumstances and long-term relationships. Several reviews mention work with elderly family members or clients with mobility or health issues, noting patience, understanding, and a calm, respectful presence that helps families feel comfortable inviting cleaners into their homes. One reviewer specifically highlights how Bright Cleaning staff were patient and gentle with an elderly father who has dementia, making the arrangement easier for the family. Another reviewer notes that the service has become a trusted partner for ongoing needs, with weekly cleaning and reliable staffing that puts the client at ease.

However, not all experiences align with the overwhelmingly positive ones. A few customers describe significant gaps in service, particularly in construction or post-construction cleaning. One reviewer who paid for a construction cleaning felt the result was far from satisfactory and compared it unfavorably to what was promised, even including photos to illustrate the shortfall. In another account, a general cleaning left the kitchen and mud room floors uncleaned, despite a largely positive impression of the staff's professionalism and the rest of the house, suggesting that some tasks can be missed or deprioritized. These instances highlight that, while the company frequently delivers excellent results, there can be inconsistencies in coverage or attention to every requested area.

There are also more troubling anecdotes about negative interactions or missteps that affect overall trust. In one case, a customer reported a missing personal item - earrings - that apparently could not be recovered or satisfactorily addressed by the staff, with the company's handling of the situation described as unprofessional. Another client noted a cleaner arriving late without a call to inform them, and described additional issues such as a lingering strong cigarette smell and a chocolate crumb left on the floor after the visit. Such experiences contrast with the otherwise strong emphasis on reliability and courtesy, underscoring that communication and accountability remain important areas for improvement.

Beyond these incidents, several reviews underscore Bright Cleaning's broader strengths: fair pricing, courteous and hardworking staff, and a willingness to adapt to clients' needs. Customers recount friendly interactions, timely arrivals, and a genuine sense that the team takes pride in their work. Some clients even extend the invitation to move beyond one home and include offices or multiple residences, praising the consistency of results and the trust that has built up over years. A recurring theme is that referrals come naturally when the service meets expectations, with people recommending Bright Cleaning to family and friends and expressing confidence in the company's ability to handle routine cleaning as well as more demanding tasks.

Geographically, client notes point to a footprint that spans multiple towns and even neighboring states, with mentions of locations in Glastonbury, Rocky Hill, Middletown, and a desire for expansion into Massachusetts. Several reviewers emphasize the value they receive for the price, describing Bright Cleaning as a solid choice for ongoing housekeeping needs and a company that people feel they can depend on for regular maintenance, occasional deep cleans, and special circumstances. The overall sentiment is a blend of strong endorsement from long-term customers and a candid acknowledgment that there are occasions when expectations aren't fully met, requiring clear communication and accountability from the team.

Located in Farmington, Connecticut, this area offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient lifestyle. With several restaurants within close proximity, such as Unionville Family Restaurant and Olive Bar, there are plenty of dining options to choose from. Additionally, there are multiple parks nearby, like Countryside Park and Roaring Brook Nature Center, providing opportunities for outdoor recreation and leisurely walks. For medical needs, there are reputable physicians like Doctors of Central CT and consulting Ophthalmologists located within a short distance. Pharmacies such as CVS and Walgreens are also easily accessible for medication needs. In terms of spiritual support, there are places of worship such as the Church of Eternal Light and Emanuel Synagogue for those seeking community and connection. Overall, this part of Farmington offers a well-rounded environment with amenities that cater to the needs of senior residents.

Restaurants

• Unionville Family Restaurant (0.9 miles)
• Olive Bar (1 miles)
• Naples Pizza (2.9 miles)
• Bertucci's Corporation (4.3 miles)
• Max a Mia (4.3 miles)
• McDonald's (4.3 miles)
• Flatbread Company (4.7 miles)

Physicians

• Doctors of Central CT (0.9 miles)
• Consulting Ophthalmologists (3.9 miles)
• Umashanker Devika MD - Tallwood Men's Health (3.9 miles)
• UConn Dowling North (4.1 miles)
• Jonathan Schreiber (4.1 miles)
• Uconn Health System-Radiology (4.1 miles)
• Hartford Healthcare Medical Group (4.1 miles)

Parks

• Countryside Park (2.9 miles)
• Sperry Park (4.6 miles)
• Roaring Brook Nature Center (6 miles)
• Fernridge Park (6.1 miles)
• Stanley Quarter Park (6.3 miles)
• Norton Park (6.4 miles)
• Wolcott Park (6.9 miles)

Pharmacies

• CVS Pharmacy (3.7 miles)
• Med Stat Pharmacy (4.2 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (4.9 miles)
• CVS Pharmacy (4.9 miles)
• Walgreens (5.2 miles)

Cafes

• The Coffee Trade (4.2 miles)
• Starbucks (4.2 miles)
• Dom's Coffee (4.3 miles)
• Aroma Joe's (4.3 miles)
• Starbucks (5.2 miles)
• Starbucks (6.4 miles)
• Starbucks (6.7 miles)

Hospitals

• Menla Holistic Health (4.5 miles)
• The Hospital of Central Connecticut Cancer Center (6 miles)
• Newington Veterans Hospital (7.8 miles)

Places of Worship

• Church of Eternal Light (6.3 miles)
• Universalist Church of West Hartford (6.7 miles)
• Emanuel Synagogue (7.5 miles)