Central Health Homecare LLC

Pros

• Compassion Home Care came to the rescue during a very stressful time.
• Tom is caring and promises open communication.
• The agency matched their situation with a live-in aide, Terry, who had hospice experience, providing relief and wonderful care.
• Terry provided the best care and stayed with Mom to the very end.
• Replacement caregivers were just as caring and compassionate.
• Tom and San, the owner, were always available for assistance.
• Compassion Home Care has a wonderful team that is trustworthy, attentive, experienced, dependable, and patient.
• San, Tom, and Nordia understand Mom's desire to stay independent and keep her engaged, content, and healthy.

Cons

• The reviewer characterizes the situation as an atrocity left by the company and expresses ongoing dissatisfaction.
• The reviewer criticizes the company's replies to negative reviews as feigning blamelessness, which aggravates them.
• The reviewer recounts an incident where a caregiver was asked not to return, yet returned the next day to scream, yell profanities, and cause a scene.
• The reviewer claims the company engages in "comment games" and edits responses, viewing it as untrustworthy.
• The reviewer asserts that such behavior would appall consumers who read about the company.

Review

The collection of experiences shared about Compassion Home Care paints a portrait of a service that many families lean on during the toughest moments, while also revealing a tension between gratitude for the care provided and frustration with how the company handles online feedback. On one hand, the stories describe a level of dedication and tenderness that gave real relief when time and emotions were stretched thin. On the other hand, there are strong protestations about how the company responds to negative reviews, with claims of posturing and edits that some readers would find off-putting. Taken together, the recollections form a complex mosaic of a company that some feel went above and beyond in moments of crisis, even as others feel unsettled by the dynamics of online communication surrounding those experiences.

The first thread centers on an incredibly stressful period when a mother was diagnosed with a terminal illness and given only weeks to months to live. The family needed round-the-clock care, and a live-in arrangement emerged as their only viable option. Tom arrived to explain the services, and his demeanor stood out as notably caring, with a promise of open communication. This initial impression set the tone for subsequent care, offering a sense of anchor during a volatile time when every decision carried massive emotional weight. The emphasis here is not just on the services themselves but on the personal attention and reassurance that the family received at a moment when reassurance was scarce.

From there, the narrative moves to the pivotal role of the live-in aide, Terry, who had prior hospice experience. Terry became more than a caregiver; she provided a profound sense of relief by stepping into a deeply intimate space of daily life and companionship. The mother bonded with Terry, enjoying simple routines like watching daily shows together, and Terry's presence extended beyond basic care. She reportedly slept on the couch next to the mother's recliner for more than six years, embodying a level of devotion that the family describes as compassionate and steady. Even when Terry could not be present at all times, the replacements were described as just as caring and compassionate, underscoring a continuity of warmth and attentiveness. Throughout this period, Tom and San, the owner, were consistently available for assistance, reinforcing the sense that the company aimed to be a steady partner in care.

Another thread highlights a different setting where Compassion Home Care supported a sister in a care facility setting - the Cottage in Torrington. In this account, the staff appeared to go the extra mile to help manage her care, suggesting a willingness to extend effort beyond the minimum requirements to meet specific needs. This instance reinforces the broader impression of a team that takes initiative and remains engaged with the practicalities of caregiving in various environments, not just in the home setting.

A further testimonial focuses on a grandmother who was severely ill and required attentive, well-informed care. The caregiver is praised for understanding the grandmother's condition, forming a bond with her, and making her feel safe. The account stresses that the caregiver went above and beyond when needed, highlighting a sense of reliability and patience that permeates the team. The reviewer describes the company as having a wonderful team - trustworthy, attentive, experienced, dependable, and patient - and expresses deep gratitude for the support received, suggesting that the people behind the service can make a meaningful, lasting difference in a patient's day-to-day quality of life.

The narrative about the broader family dynamics adds another layer: San, Tom, and Nordia are portrayed as individuals who recognize the importance of the patient's independence while acknowledging the family's need to balance work and caregiving responsibilities. The reviewers emphasize that these caregivers are truly compassionate, working as partners to keep the mother engaged, content, and healthy. This sense of partnership and continuity is presented as a core strength of Compassion Home Care, especially for families navigating dementia and the complexities it brings. The idea is that experience and empathy combine to empower families to manage daily life with greater confidence.

A final chorus of praise solidifies the overall impression: Compassion Home Care is described as an exceptional service that goes above and beyond in its mission to provide compassionate, high-quality care. The commitment spans skilled nursing to personal care, with a wide range of supports tailored to each client's unique needs. The reviewers emphasize professionalism and empathy, presenting a strong case for recommending Compassion Home Care to anyone seeking reliable, compassionate support for themselves or a loved one. The warmth of these testimonials sits alongside the more critical notes about online interactions, making for a nuanced view of a company that is clearly valued by many while also being scrutinized by others.

In the end, the collection leaves a lasting impression of care delivered in real, life-changing ways: caregivers who formed meaningful bonds, families who found relief during fraught moments, and a leadership team that interacted with clients in ways that felt available and engaged. Yet it also leaves an undercurrent of frustration about how the company handles online feedback, a reminder that even dedicated, compassionate service operates within a broader ecosystem of communication and perception. The experiences together suggest a service capable of extraordinary empathy and practical support, while also inviting reflection on how best to balance accountability, transparency, and care in the realm of public reviews.

The area of Fairfield, Connecticut, in question offers a variety of amenities and services that may appeal to seniors looking for a peaceful and convenient place to live. With multiple parks nearby such as Lake Mohegan and Sherwood Island State Park, residents can enjoy outdoor activities and nature walks. There are also several pharmacies in close proximity for easy access to medications and healthcare needs. Additionally, cafes like Panera Bread and Starbucks provide options for socializing or enjoying a leisurely cup of coffee. The availability of diverse restaurants like Barcelona Restaurant & Wine Bar and Circle Diner offer dining choices for different tastes. For medical needs, there are hospitals such as St Vincent's Medical Center nearby, along with various physician practices including Associated Neurologists-S CT and Pediatric Healthcare Associates. Transportation options through Metro North train stations make it convenient for seniors to travel within the area or beyond. Overall, this part of Fairfield combines natural beauty, healthcare facilities, dining options, and transportation convenience making it a desirable location for senior living.

Parks

• Lake Mohegan (0.9 miles)
• Gould Manor Park (2.3 miles)
• Twin Brooks Park (4.2 miles)
• Veterans Park (4.4 miles)
• Sullivan Field Fairfield Giants (5 miles)
• Sherwood Island State Park (6.8 miles)
• Winslow Park (6.9 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.6 miles)

Cafes

• Panera Bread (1.1 miles)
• Shearwater Coffee Bar (3.6 miles)
• Starbucks (3.9 miles)
• Starbucks (4.1 miles)
• Doughnut Inn (5.6 miles)
• Starbucks (6.1 miles)
• The Granola Bar (7 miles)

Restaurants

• McDonald's (1.1 miles)
• Barcelona Restaurant & Wine Bar (1.7 miles)
• Wendy's (2.3 miles)
• McDonald's (2.5 miles)
• Chipotle Mexican Grill (2.6 miles)
• McDonald's (3.2 miles)
• Circle Diner (3.2 miles)

Hospitals

• St Vincent's Medical Center (2.1 miles)
• Bridgeport Hospital (3.9 miles)
• Bridgeport Hospital (3.9 miles)

Physicians

• Associated Neurologists-S CT - Srinath Kadimi MD (2.2 miles)
• Yale New Haven Health Park Avenue Medical Center (2.2 miles)
• Edward Michael Lane (2.3 miles)
• Pediatric Healthcare Associates (2.3 miles)
• Bridgeport Family Health (3 miles)
• The Waynik Group (3.5 miles)
• Associated Internists of Fairfield (4.1 miles)

Transportation

• Metro North - Fairfield Metro Station (2.4 miles)
• Greater Bridgeport Transit Authority (2.9 miles)
• Amtrak (3 miles)
• Metro North - Fairfield Train Station (3.7 miles)
• Metro-North BPT Rail Yard (3.9 miles)
• Metro North - Southport Train Station (4.8 miles)
• Metro North - Green's Farms Train Station (6.3 miles)