Ingraham Adult Day Ctr in Bristol, CT

Pros

• The staff take the time to make residents feel welcome.
• The team at Ingraham Manor is kind, helpful, and respectful to residents and their families.
• Noreen Schmidt has been amazing at improving communication between family members and the care team.
• The nurses, CNAs, social workers, kitchen staff, and therapists work together to meet residents' changing needs with kindness.
• The care at Ingraham Manor is consistently described as compassionate and professional.
• Families recommend Ingraham Manor to others when seeking quality care.
• The staff communicate thoroughly and promptly about health changes and care plans.

Cons

• The facility is severely understaffed.
• Aides would arrive two hours after the buzzer was rung for a diaper change.
• Some staff were good, but others were very rude.
• The reviewer would give zero stars and would not recommend placing a loved one there.
• Patients are kept in a hallway all day with ankle monitors, likened to prisoners, which is described as inhumane.
• There is neglect and nurse error, with accusations of not being properly cared for.
• Do not bring a loved one here.
• A relative developed pneumonia and multiple bedsores after admission, later entering hospice care.
• The facility is accused of lying and of poor quality of care.
• The rehab unit is described as having poor quality nursing care and poor communication with families about the care plan.

Review

This community is best suited for families seeking short-term rehabilitation and daily social engagement in a setting where a core group of staff can provide coordinated care and friendly, open communication. When the team is responsive, respectful, and easy to reach, residents benefit from a welcoming atmosphere and steady interactions with aides, nurses, and therapists who coordinate around daily needs. The strongest value emerges where family members can rely on a handful of consistent staff and a social-services lead who can translate health changes into actionable updates. In other words, this facility tends to work well for families who want hands-on involvement and clarity from the care team.

That said, several families should consider alternatives. Significant concerns recur around understaffing and uneven quality, especially on the long-term side rather than rehab stays. When care needs are high - such as persistent assistance with daily living, frequent toileting support, or complex medical monitoring - the gaps become more pronounced. Families with loved ones who require constant supervision, immediate response to alarms, or robust wound and falls prevention may find other local options more reliable. It is advisable to weigh options like neighboring Bristol facilities with stronger staffing stability and more consistent safety records before committing.

On the upside, several reviews highlight meaningful pros that can tilt the decision in favor of this community when conditions hold. Numerous residents enjoy staff warmth, polite attentiveness, and a culture of communication that keeps families informed about health changes and daily activities. The organization of care across departments - nurses, CNAs, social workers, and rehabilitation staff - has produced appreciated outcomes for long-term residents and rehab entrants alike. Specific staff members are repeatedly praised for going above and beyond to keep families connected and to tailor care to individual needs, which can create a genuine sense of trust during difficult health transitions.

Yet the most troubling pattern is hard to ignore. Recurrent reports describe delays in assistance, lapses in safety and hygiene, and at times neglectful treatment. Anecdotes range from slow response to alarms and inadequate assistance to incidents suggesting improper care or communication failures. In several cases, families report that a resident's condition worsened or that basic needs were not met in a timely fashion. The breadth and consistency of these complaints undermine confidence, especially for families evaluating long-term placement or high-need rehabilitation that depends on reliable short-notice support.

The key pros - staff kindness, proactive family communication, and coordinated care when functioning well - do offset some risk but not enough to erase the red flags for families with serious safety or care concerns. When a strong advocate is present, and a trusted point person (often a social services lead) can ensure timely updates and care plan adjustments, the positives can make the difference between a recoverable misstep and a pattern of ongoing frustration. However, the underlying issue of staffing variability and occasional mistreatment claims is not a backdrop to be dismissed; it is a reality that can dramatically alter outcomes for a vulnerable loved one.

In practical terms, a decisive approach is recommended. Schedule a thorough tour with a focus on observation: watch staff responsiveness, ask for the current staffing ratios on the rehab and long-term floors, and request to speak with the nursing supervisor and the social services lead about recent changes in care plans. Require transparency about incident follow-ups, transfer/deposit policies, and caregiver training. If possible, arrange a short trial period and insist on regular, scheduled updates for family members. For families uncertain about ongoing risk, it makes sense to explore stronger, more consistently rated options in Bristol or surrounding towns, particularly facilities with documented stability in staffing, fewer acuity concerns, and a proven track record of steady, high-quality resident care.

This part of Bristol, Connecticut offers a convenient location with access to various healthcare facilities such as physicians, pharmacies, and hospitals within a short distance. The presence of numerous dining options ranging from fast food chains to sit-down restaurants provides ample choices for meals. Additionally, the availability of cafes like Starbucks and Aroma Joe's allows for a relaxing place to enjoy a cup of coffee. For those who value spirituality and community, there are places of worship nearby. Parks like Norton Park and Plymouth Green offer opportunities for outdoor activities and relaxation. Overall, this area provides a mix of essential services and amenities that cater to the needs of seniors looking for convenient living options.

Physicians

• Oculus (0.4 miles)
• Dermatology Associates (1.7 miles)
• Bristol Hospital Lab (2.4 miles)
• Doctors of Central CT (6.2 miles)
• Lebowitz Arthur, MD (6.8 miles)
• Umashanker Devika MD - Tallwood Men's Health (8 miles)
• Consulting Ophthalmologists (8.1 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (4.5 miles)
• Med Stat Pharmacy (4.5 miles)
• CVS Pharmacy (4.6 miles)
• CVS Pharmacy (5.6 miles)

Restaurants

• McDonald's (1.4 miles)
• Bell City Diner (2.8 miles)
• Cava Restaurant (4.1 miles)
• Jerzie Joe's Sports Bar & Grill (4.2 miles)
• McDonald's (4.5 miles)
• Chick-Fil-A (4.7 miles)
• McDonald's (4.9 miles)

Cafes

• Starbucks (1.5 miles)
• Aroma Joe's (2.6 miles)
• Starbucks (5 miles)
• Riders Smokehouse Bar (7.6 miles)
• Provision State Coffee (9.8 miles)
• Starbucks (10.4 miles)

Places of Worship

• Church of Eternal Light (2.9 miles)

Parks

• Norton Park (3.8 miles)
• Plymouth Green (4.7 miles)
• Bucks Hill Park (7.1 miles)
• Countryside Park (7.6 miles)
• Stanley Quarter Park (8.9 miles)

Hospitals

• Saint Mary's Health System Affiliates (6.4 miles)
• The Hospital of Central Connecticut Cancer Center (6.4 miles)
• Hospital Of Central Connecticut At Bradley Memorial (6.9 miles)
• Saint Mary's Hospital (9.9 miles)
• Naugatuck Valley Surgery Center (10.3 miles)

Theaters

• AMC Starplex Cinemas Southington 12 (8.2 miles)

Transportation

• Amtrak (9.8 miles)