FirstLight Home Care

Pros

• The caregivers are caring and timely.
• Michelle, Candace, Melva, and Iris are praised for their caring and understanding demeanor.
• Sophie is amazing, sweet, and understanding, and goes above and beyond.
• The caregiver is prompt, thorough, and mindful of the client's needs, with strong housekeeping skills.
• The office staff are responsive and easy to contact.
• The staff are courteous, kind, and flexible, going out of their way to ensure care.
• The caregiver is like part of the family and performs remarkable cleaning and additional tasks.
• First Light is a great organization with exceptionally well-placed caregivers.
• The reviewer would recommend First Light to anyone.

Cons

• They were not happy at all with the care and described the service as unprofessional, leading them to cancel the service.
• They were confused and frustrated by scheduling changes that altered their hours after their caregiver took another client, and questioned why this would affect VA-paid services and the preselected days.

Review

Across the board, the tone of these experiences with First Light Home Care is overwhelmingly positive. Many clients describe the staff as deeply caring, timely, and responsive, with personal warmth that goes beyond just fulfilling duties. Names like Michelle, Candace, Melva, Iris, and especially Sophie come up repeatedly, each associated with patience, kindness, and a willingness to go above and beyond. The sentiment is that the people delivering the care make a genuine difference in daily life, offering not only practical help but emotional support as well.

Several reviews highlight how vital the service is for people dealing with serious health challenges and disability. One commenter, a disabled veteran, notes that she's navigating VA-provided hours and appreciates the care team's understanding and flexibility. Another reviewer describes their spouse as bed-bound, with the caregiver acting as a lifesaver - prompt, thorough, and attentively aware of changing needs. The housekeeping aspect is also praised, with caregivers who fold laundry with "military precision" and who handle chores with a level of care that feels trustworthy and dependable. In short, the combination of personal care and household assistance is seen as enabling a higher quality of life and less isolation for the ill or elderly.

Consistency and reliability emerge as standout strengths. Valued staff like Valerie and Carol Gonzales are singled out for their exceptional service, and the office team is praised for staying connected, proactive, and easy to contact. The sense that you're not just getting a one-off caregiver but a stable, long-term relationship with a company that retains care providers over years is a recurring theme. One reviewer notes that they've received consistent service for at least three years, underscoring a level of continuity that contributes to trust and comfort in the arrangement.

The human element shines through in stories about caregivers becoming part of the family. Several reviews describe the caregivers as caring, friendly, and considerate - people who feel like part of the household rather than strangers coming in to work. The office staff are commended for their courtesy and flexibility, especially when schedules need to change due to life events. The overall message is that First Light creates a supportive network around the family, not just a routine service, and that this approach fosters genuine reassurance for both clients and their loved ones.

There is, however, one notable dissenting voice among the many positives. A reviewer expressed strong dissatisfaction, labeling the care as unprofessional and stating they canceled services. This individual's experience stands in contrast to the otherwise glowing feedback and serves as a reminder that, while most clients report highly favorable outcomes, there can be negative experiences that require attention and resolution. It's a reminder that caregiving is intimate and complex, and that even excellent teams can have off days or misalignments with a particular client's expectations.

Scheduling and billing questions also surface in the collection. One client recounts a phone call about their caregiver picking up another client and hours changing accordingly, plus confusion over how this intersects with VA funding and the originally contracted days. The client emphasizes that the schedule was chosen to fit their needs, and they're seeking clarity on why changes occur and how they're to be reconciled with VA-supported hours. This anecdote points to the importance of transparent scheduling practices and proactive communication, especially for clients who rely on external funding or have fixed routines that affect daily life.

Overall, the experiences shared convey a strong endorsement of First Light Home Care. Clients repeatedly express gratitude, trust, and a willingness to recommend the service to others - phrases like "great company," "exceptionally well placed caregivers," and "I love this company" appear with regularity. For families navigating caregiving challenges, the testimonials paint a picture of a supportive, compassionate organization that can lighten the burden, uplift spirits, and provide dependable assistance at home. The prevailing message is one of appreciation for dedicated caregivers who treat clients with respect, empathy, and genuine care, backed by responsive office staff who are ready to help when times get tough.

Physicians

• Pueblo Bone and Joint Clinic (0.1 miles)
• ABBA Eyecare (0.3 miles)
• Southern Colorado Eye Care Associates (0.4 miles)
• CCOM Pueblo (0.5 miles)
• Bogenschuetz Mary Centura Centers For Rehabilitation Pueblo (0.5 miles)
• St. Mary-Corwin Physician Partners Orthopedics (0.5 miles)
• Rocky MYN Sport & Family MDCN - Tanya Harbal MD (0.6 miles)

Pharmacies

• Walgreens (0.2 miles)
• Albertsons Pharmacy (0.4 miles)
• Sav-On Pharmacy (0.4 miles)
• Omnicare (1.2 miles)
• NuVue Dispensary (1.4 miles)
• CVS Pharmacy (1.7 miles)
• King Soopers Pharmacy (1.8 miles)

Restaurants

• Pizza Hut (0.3 miles)
• Chick-Fil-A (0.4 miles)
• Little Caesars Pizza (0.4 miles)
• McAlister's Deli (0.4 miles)
• Southwest Grill (0.7 miles)
• Carl's Jr. (0.7 miles)
• Jack In The Box (0.8 miles)

Hospitals

• I Care Vision Center (0.3 miles)
• Open Mri of Pueblo (0.4 miles)
• Association-Independent Dentst (0.5 miles)
• Children's Hospital (1 miles)
• Cmhip Hsfi (1.4 miles)
• Pueblo Surgery Center (1.9 miles)
• Parkview Health System (2.4 miles)

Cafes

• Starbucks (0.4 miles)
• Starbucks (1.1 miles)

Places of Worship

• 186 K Student Ministries (1 miles)
• Church (1.1 miles)
• Victory World Outreach of Pueblo (1.4 miles)

Theaters

• Cinemark Tinseltown Pueblo (1.2 miles)
• Cinemark Tinseltown Pueblo (1.2 miles)

Transportation

• Budget Car Rental (1.5 miles)

Parks

• Mineral Palace Park (2.5 miles)