Caring Plus

Pros

• The staff are friendly, knowledgeable, and go above and beyond for customers and the community.
• Wendi is consistently praised for attentive, compassionate customer service and helpful assistance with equipment.
• The store is welcoming, well organized, and offers excellent hospitality.
• Damian Allred is described as very knowledgeable, informative, and providing thoughtful recommendations.
• Customers report thorough explanations and assistance with insurance coverage and setup.
• The team treats seniors and family members with kindness, respect, and personalized care.
• The staff are patient, courteous, and responsive, making customers feel valued.
• The company provides flexible support, including loaner chairs and help with transport and installation.
• The service leads to high satisfaction and frequent recommendations to others.
• The staff's care extends beyond sales to meaningful community impact.

Cons

• One reviewer described the experience as horrible and warned others not to waste their time.
• Several reviewers claimed the staff do not listen to customer requests and instead send everything prescribed, creating an unnecessary stockpile.
• Some reviewers felt the staff were friendly when selling products but disrespectful and dishonest when honoring warranties, seemingly looking for reasons to cancel warranties.
• Multiple reviews stated the staff were extremely rude and disrespectful, including hanging up on customers and making excuses for employees with poor attitudes.
• A reviewer labeled the staff as very rude and unprofessional, calling the place the worst ever and saying they don't care about patients.

Review

The collection of experiences paints a picture of a medical equipment store that many customers find to be rooted in care, community, and a genuinely helpful spirit. Across numerous visits, reviewers describe a welcoming, well-organized environment where staff members are not only knowledgeable about products but also deeply invested in the well?being of customers and their families. The tone from most accounts is consistently positive, highlighting a culture of going above and beyond to support people who are navigating health challenges and the practicalities of medical equipment.

A recurring theme is the extraordinary attention given to seniors and family members who accompany them. Wendi, in particular, is singled out for praise for helping a mother who needed assistance standing up with a motorized recliner, and for making a difference for another family dealing with aging relatives. Several reviews note how staff interact with elderly customers with patience and warmth, treating them with the same level of care as they would their own family. The sentiment is that the store's hospitality is not just about selling products - it's about ensuring comfort, dignity, and confidence during what can be a stressful process.

The personal touch extends beyond specific devices to everyday interactions. Customers describe staff as friendly, patient, and approachable, capable of answering questions and clarifying options in a way that makes the shopping experience feel collaborative rather than transactional. One reviewer described leaving with a strong sense of gratitude after receiving thorough, considerate guidance, while another emphasized that staff treated their grandmother as if she were their own, which left a lasting impression of trust and respect.

Particularly notable are the accounts of staff members who consistently demonstrate knowledge and reliability. Damian Allred is repeatedly highlighted for his expertise and helpfulness, including offering informed recommendations on equipment and how to use it effectively. One story credits Damian with suggesting a cryotherapy unit after knee surgery to help manage pain and swelling when pain medication was not an option, resulting in a smoother recovery. Another reviewer praised Damian for his overall customer service and for taking the time to explain what would best meet needs, especially with insurance considerations in mind. Damien, another widely mentioned name, is described as informative and thorough, able to guide customers to precisely what they are looking for and helping with logistics like loading equipment.

The store also earns praise for practical, real-world support that makes a tangible difference. Customers recount being able to find exactly what they needed to improve independence and everyday functioning, with staff taking the time to assess needs and ensure items were appropriate. In some instances, the staff's willingness to assist with the heavier lifting - loading gear into vehicles, coordinating deliveries, and providing loaner chairs when needed - stood out as a major relief for families managing mobility challenges. There are even mentions of favorable pricing comparisons, such as finding a product at a fraction of what insurance would charge, which adds to the sense that the store can be a practical ally in navigating medical equipment.

There are, however, counterpoints in the feedback. A subset of reviews describes negative experiences that contrast sharply with the positive narratives. Some customers felt that their requests were not respected or listened to, expressing frustration when items prescribed by clinicians were sent in bulk or when the staff did not align with their actual needs. Others report serious dissatisfaction with warranty handling, describing experiences where warranties appeared to be honored inconsistently or with undue resistance. A few reviewers report rude or disrespectful behavior, including a perception that service deteriorates when dealing with warranty claims or delivery preferences. One review even labeled the experience as "Horrible" and warned others not to waste their time, underscoring that disappointments can be significant and memorable.

These negative experiences emphasize a crucial tension: while many customers experience remarkable care and attentiveness, others encounter communication gaps or policy disputes that undermine trust. Some reviewers describe feeling pressured to accept items beyond what they requested, or feel that staff prioritized sales or insurance processes over the individual needs of the patient. A few accounts describe encounters where calls were not handled respectfully or where supervisors did not address concerns in a satisfactory way. Taken together, these criticisms highlight the importance of consistent listening, clear communication, and transparent warranty practices to ensure that the positive customer-service culture seen in many stories is universal.

Overall, the store emerges as a place where dedication to customers, patients, and their communities is a defining trait. For many families, the staff's willingness to listen, explain options, and support independence has made a meaningful difference in daily life and recovery. The strongest praise centers on staff members like Wendi, Damian Allred, Damien, Ryan, Nicole, and Robert, who are repeatedly described as kind, patient, knowledgeable, and dependable. The contrast with the more negative experiences also serves as a reminder that ongoing improvements in listening, warranty handling, and respectful communication are vital to sustaining the level of trust customers seek when they walk through the door. If you're navigating medical equipment needs, these reviews suggest it's worth seeking out staff who are known for thoughtful, customer-centered service, while also staying mindful of the importance of clear expectations and open dialogue to avoid miscommunications or disappointments.

Pharmacies

• Omnicare (0 miles)
• NuVue Dispensary (0.3 miles)
• Sav-On Pharmacy (0.9 miles)
• Albertsons Pharmacy (0.9 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.3 miles)
• Strawberry Fields (1.5 miles)

Restaurants

• Cactus Flower Restaurant (0 miles)
• Subway (0.1 miles)
• Burger King (0.1 miles)
• Cracker Barrel (0.2 miles)
• Shah's Kabob & Gyro (0.3 miles)
• Country Kitchen (0.4 miles)
• Ruby Tuesday (0.5 miles)

Cafes

• Starbucks (0.1 miles)
• Starbucks (0.8 miles)

Physicians

• Eagleridge Family Medicine (0.3 miles)
• Children's Colorado Therapy Care (0.6 miles)
• Rocky MYN Sport & Family MDCN - Tanya Harbal MD (0.6 miles)
• St. Mary-Corwin Physician Partners Orthopedics (0.7 miles)
• Bogenschuetz Mary Centura Centers For Rehabilitation Pueblo (0.7 miles)
• CCOM Pueblo (0.7 miles)
• Southern Colorado Eye Care Associates (0.8 miles)

Hospitals

• Children's Hospital (0.6 miles)
• Open Mri of Pueblo (0.9 miles)
• Association-Independent Dentst (1 miles)
• I Care Vision Center (1 miles)
• Pueblo Surgery Center (1.2 miles)
• Cmhip Hsfi (2.2 miles)
• Parkview Health System (2.6 miles)

Theaters

• Cinemark Tinseltown Pueblo (0.6 miles)
• Cinemark Tinseltown Pueblo (0.6 miles)

Transportation

• Budget Car Rental (1.4 miles)

Places of Worship

• Victory World Outreach of Pueblo (1.5 miles)
• 186 K Student Ministries (2.1 miles)
• Church (2.1 miles)
• The Proclaimers (2.7 miles)

Parks

• Mineral Palace Park (2.6 miles)