Caring Plus in Pueblo, CO

Pros

• The staff are friendly, knowledgeable, and go above and beyond in caring for customers, patients, and the community.
• The store is welcoming and well organized.
• Wendi is very helpful to customers and their families, including assisting with mobility aids.
• The staff treat customers with exceptional hospitality and care.
• Damien Allred is informative, knowledgeable, and provides excellent guidance and service.
• The staff are amazing and attentive; Damien helps customers find exactly what they need and assists with loading equipment.
• Ryan is pleasant, responsible, and patient, providing substantial help.
• The staff consistently listen to customers' needs and guide them through setup and insurance questions.
• The company helps seniors become more independent and takes time to ensure the right products.
• Nicole and Robert provide kind, helpful customer service, taking time to search, answer questions, and follow through.

Cons

• The service was horrible and not worth the time.
• The staff were extremely rude and disrespectful; they hung up on customers, and a supervisor defended the employee's attitude.
• The staff were very rude and unprofessional; it was described as the worst place ever and they don't care about patients.
• They do not listen to customer requests and send everything prescribed, creating an unnecessary stockpile of items.
• The staff are friendly when selling but dishonest when honoring warranties.

Review

Caring Plus in Pueblo, CO is best suited for families that need practical, hands-on access to mobility and home-care equipment delivered with personal attention and a willingness to tailor solutions to individual needs. The community shines when a loved one is navigating the transition to greater independence at home and requires friendly, proactive guidance on which devices will actually improve daily living. Reviewers repeatedly point to staff who listen, explain options clearly, and take the time to demonstrate how a chair, walker, or other aid will be used in real life. In short, this is a resourceful partner for those who want to move quickly from need to solution with staff who feel more like care-partners than salespeople.

At the same time, alternatives deserve consideration for families seeking a consistently uniform service experience across visits or a warranty process that is entirely predictable. Some reviews depict staff as courteous and deeply helpful, while others describe encounters that felt dismissive or rushed, with complaints about warranty handling and communication. Those who want a tightly managed, standardized customer service experience - especially around warranties, order accuracy, and follow-through - may do better with larger, more systematized suppliers or providers known for consistent policy enforcement. The mixed tone in the feedback signals a real risk that experiences can swing depending on who is assisting at the moment.

The strongest pros at Caring Plus are the empathetic, product-knowledgeable team and the willingness to go the extra mile. Wendi's hands-on help with seating devices and her customer-facing hospitality, Damian's thorough guidance on equipment and insurance navigation, and Ryan's patient, dependable assistance illustrate a care model built on accessibility and trust. Several reviews highlight same-day loaner chairs and careful setup - practicalities that can ease a move to assisted living by reducing downtime and avoiding delays in obtaining essential mobility aids. One family even found a substantial price advantage - an item priced far below what insurance quoted - demonstrating that affordability can coexist with attentive service when the staff really understands the options.

However, the cons reported deserve careful weighing. A few customers encountered rude experiences, unhelpful or inconsistent service, and outright dissatisfaction with warranty handling. The most troubling notes describe interruptions to trust, such as sharp disagreements over what was delivered versus what was requested or perceived pressure to accept items that weren't needed. These red flags matter in a senior-care context, where reliability and clear communication are non-negotiable. The reality is that positive experiences appear to cluster around certain staff members, while negative interactions tend to highlight gaps in consistency and accountability. Given the high-stakes nature of medical equipment and insurance coordination, those gaps can tilt a decision toward caution.

For families evaluating an assisted-living pathway, Caring Plus offers tangible advantages when mobility and independence hinge on rapid access to the right equipment and on a team that demonstrates genuine care. The ability to tailor recommendations, help with insurance questions, and provide on-site or in-vehicle equipment placement can shorten the process of preparing a living space that supports safety and autonomy. This is particularly compelling for moves that require transitioning a loved one to devices like motorized chairs, walkers, or other aids that make daily living feasible without immediate, facility-based support. The practical upside - sound guidance, human-centered service, cost-conscious options - can offset some of the risk associated with less predictable interactions.

The bottom line is clear: Caring Plus is a strong fit for families prioritizing compassionate, knowledgeable help and practical outcomes, especially around getting the right equipment quickly and at a fair price. It is not a universal match for every family, particularly those who demand unwavering consistency in every interaction or who have endured warranty disputes in the past. Before committing, request a primary point of contact for all needs, obtain a precise itemized quote, confirm warranty terms in writing, and set reasonable expectations about follow-up service. When those safeguards are in place, Caring Plus can be a pivotal ally in enabling a smooth, safer transition into assisted living, with equipment that truly supports independence and everyday quality of life.

Pharmacies

• Omnicare (0 miles)
• NuVue Dispensary (0.3 miles)
• Sav-On Pharmacy (0.9 miles)
• Albertsons Pharmacy (0.9 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.3 miles)
• Strawberry Fields (1.5 miles)

Restaurants

• Cactus Flower Restaurant (0 miles)
• Subway (0.1 miles)
• Burger King (0.1 miles)
• Cracker Barrel (0.2 miles)
• Shah's Kabob & Gyro (0.3 miles)
• Country Kitchen (0.4 miles)
• Ruby Tuesday (0.5 miles)

Cafes

• Starbucks (0.1 miles)
• Starbucks (0.8 miles)

Physicians

• Eagleridge Family Medicine (0.3 miles)
• Children's Colorado Therapy Care (0.6 miles)
• Rocky MYN Sport & Family MDCN - Tanya Harbal MD (0.6 miles)
• St. Mary-Corwin Physician Partners Orthopedics (0.7 miles)
• Bogenschuetz Mary Centura Centers For Rehabilitation Pueblo (0.7 miles)
• CCOM Pueblo (0.7 miles)
• Southern Colorado Eye Care Associates (0.8 miles)

Hospitals

• Children's Hospital (0.6 miles)
• Open Mri of Pueblo (0.9 miles)
• Association-Independent Dentst (1 miles)
• I Care Vision Center (1 miles)
• Pueblo Surgery Center (1.2 miles)
• Cmhip Hsfi (2.2 miles)
• Parkview Health System (2.6 miles)

Theaters

• Cinemark Tinseltown Pueblo (0.6 miles)
• Cinemark Tinseltown Pueblo (0.6 miles)

Transportation

• Budget Car Rental (1.4 miles)

Places of Worship

• Victory World Outreach of Pueblo (1.5 miles)
• 186 K Student Ministries (2.1 miles)
• Church (2.1 miles)
• The Proclaimers (2.7 miles)

Parks

• Mineral Palace Park (2.6 miles)