Caring Plus in Pueblo, CO

Pros

• Leo is very helpful and kind.
• Mickie Gonzales is excellent to work with and friendly.
• Mickie was knowledgeable, patient, and genuinely cared about customers’ needs.
• The process was smooth and stress-free.
• Mickie goes above and beyond for customers.
• The staff are punctual and provide clear answers.
• The staff go above and beyond to help customers find exactly what they need.
• The store is welcoming and well organized.
• Wendi is very helpful and assisted a mother with a motorized recliner.
• The staff interact warmly with customers and treat them with hospitality.
• Damien is informative and thorough.
• Damian Allred is very knowledgeable and provides great advice and customer service.
• The company helps customers become more independently mobile and takes time to ensure the right items.
• The staff are caring and compassionate; they go above and beyond, even offering a loaner chair the same day.

Cons

• They were extremely rude and disrespectful.
• They do not listen to customers' requests.
• They are very disrespectful and dishonest when honoring warranties.
• They are very rude and unprofessional; they do not care about patients.
• They hung up on customers.

Review

Caring Plus in Pueblo is best suited for families and seniors who need practical, hands-on help obtaining and fitting medical equipment, especially mobility aids and recovery devices. The standout value lies in staff who listen, explain, and stay engaged through evaluation, selection, and setup, rather than rushing to close a sale. For someone navigating post-operative recovery, a gradual return to independence, or the complexities of tying devices to insurance coverage, the caregiving approach is palpable and effective. The overall rating, 4.4 from 42 reviews with the majority leaning five stars, signals a dependable pattern: when the team connects well, the process is smooth, the equipment fits, and confidence follows. This is the right choice for households that want a personalized consultation, prompt access to devices, and hands-on delivery and initial adjustments that remove guesswork.

Yet there are clear reasons to consider alternatives. This option becomes particularly appealing for buyers who demand unwavering consistency across every interaction and a warranty process that feels transparent and reliable. Several reviews flag friction points: a handful of staff have been described as disrespectful or overly pushy, and at times the team did not listen to exact needs, instead delivering more items than prescribed. Warranty handling is a recurring contention, with accounts of challenges honoring guarantees or reversing decisions after initial assurances. A few customers report blunt or abrupt communication, including phone interactions that undercut trust. For families prioritizing uniform service quality, predictable warranty terms, and strict adherence to precise requests, it makes sense to shop around or insist on written confirmations before proceeding.

The strongest positives are hard to ignore. Reputable staff members repeatedly cited, Mickie and Damian among them, are described as friendly, patient, and genuinely intent on finding the right solution. Wendi’s work helping a parent into a motorized recliner and the willingness of team members to assist with loading equipment into a vehicle demonstrate a level of hands-on service that many families value during stressful moments. The store environment is portrayed as welcoming and organized, reinforcing confidence in selecting the right devices. Access to loaner equipment and the ability to move quickly when mobility is urgent add practical relief, and several experiences highlight meaningful cost advantages when comparisons show the store beating insurance quotes on price. Together, these positives paint a picture of a team capable of delivering real, tangible relief when timing and fit matter.

These advantages do not erase the downsides. Inconsistent service quality across staff can erode confidence, especially when encounters feel rushed, dismissive, or misaligned with the patient’s specific needs. The concerns about warranty integrity, whether promises are honored or how disputes are resolved, pose potential long-term costs and frustration. A few reviews suggest a tendency to push products rather than tailor solutions, which can lead to stockpiles of items that go unused and increase anxiety around waste and budgeting. Such experiences matter greatly for families that must balance medical necessity with insurance limits and out-of-pocket considerations. Still, the breadth of positive experiences indicates that when the right staff member is engaged early and expectations are clarified up front, many problems have already been averted.

To maximize the likelihood of a favorable outcome, approach Caring Plus with a structured plan. Initiate contact with the staff members who consistently receive praise, notably Mickie for intake questions, Damian for product guidance, and Wendi for fittings. Request written confirmations detailing which items are prescribed, exact costs, insurance steps, and delivery or setup timelines. Ask for a clear demonstration on how to operate new devices and insist on a straightforward checklist to ensure only needed items are provided. Clarify return and warranty terms before purchase, especially for mobility chairs and electrics. If a dispute arises, document communications and involve a supervisor early. When comparing providers, weigh warranty robustness, delivery speed, and access to loaner equipment. An initial trial period can reveal alignment with needs and expectations without committing to a single provider from the outset.

Bottom line: Caring Plus proves itself a strong partner for households that prize compassionate, capable staff, practical assistance, and rapid access to mobility equipment. The prevailing experiences, clear, patient guidance; hands-on help; and tangible demonstrations of care, often outweigh the few negative interactions. A solid rating of 4.4 underscores a broad base of satisfaction and repeated appreciation for service that feels personal and responsive. Families willing to work with a known, trusted staff member to guide selection will likely find this supplier a reliable ally in maintaining independence and comfort at home. At the same time, those seeking absolute uniformity in service delivery and guaranteed warranty handling should actively compare alternatives, ensuring the chosen path aligns with expectations for consistency and post-sale support.

Pharmacies

• Omnicare (0 miles)
• NuVue Dispensary (0.3 miles)
• Sav-On Pharmacy (0.9 miles)
• Albertsons Pharmacy (0.9 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.3 miles)
• Strawberry Fields (1.5 miles)

Restaurants

• Cactus Flower Restaurant (0 miles)
• Subway (0.1 miles)
• Burger King (0.1 miles)
• Cracker Barrel (0.2 miles)
• Shah's Kabob & Gyro (0.3 miles)
• Country Kitchen (0.4 miles)
• Ruby Tuesday (0.5 miles)

Cafes

• Starbucks (0.1 miles)
• Starbucks (0.8 miles)

Physicians

• Eagleridge Family Medicine (0.3 miles)
• Children's Colorado Therapy Care (0.6 miles)
• Rocky MYN Sport & Family MDCN - Tanya Harbal MD (0.6 miles)
• St. Mary-Corwin Physician Partners Orthopedics (0.7 miles)
• Bogenschuetz Mary Centura Centers For Rehabilitation Pueblo (0.7 miles)
• CCOM Pueblo (0.7 miles)
• Southern Colorado Eye Care Associates (0.8 miles)

Hospitals

• Children's Hospital (0.6 miles)
• Open Mri of Pueblo (0.9 miles)
• Association-Independent Dentst (1 miles)
• I Care Vision Center (1 miles)
• Pueblo Surgery Center (1.2 miles)
• Cmhip Hsfi (2.2 miles)
• Parkview Health System (2.6 miles)

Theaters

• Cinemark Tinseltown Pueblo (0.6 miles)
• Cinemark Tinseltown Pueblo (0.6 miles)

Transportation

• Budget Car Rental (1.4 miles)

Places of Worship

• Victory World Outreach of Pueblo (1.5 miles)
• 186 K Student Ministries (2.1 miles)
• Church (2.1 miles)
• The Proclaimers (2.7 miles)

Parks

• Mineral Palace Park (2.6 miles)