University Park Care Center in Pueblo, CO
SaveInformation last verified:
945 Desert Flower Boulevard, Pueblo, CO 81001
For more information about senior living options: (844) 490-3973
The staff are compassionate, patient, and truly treat residents with dignity and respect. The environment is nice, beautiful, and friendly, with residents receiving great care. The staff communicate well with families and go out of their way to make sure residents feel safe and cared for. The facility is clean, and the staff are friendly and helpful. The University Park Care Center is described as wonderful, with caring and knowledgeable staff who meet each resident’s needs, and is considered a safe place. The staff are supportive and responsive to residents’ needs, and residents are happy with how they are treated. The staff are amazing and listen to patients. The care at UPCC is great, concerns are resolved promptly, and professionalism and compassion are hallmarks. The nurses and rehab staff are courteous, attentive, and dedicated to residents’ well-being. The facility is highly praised for its professionalism, compassion, and quality of care, with residents and families expressing gratitude.
A family member had a truly terrible experience with missed meals and medications, and some nurses were disparaging, unmotivated, and rude. The facility was dirty, with roaches, spiders, and ants, and management didn’t address the pests; staff were verbally abusive and neglectful, with not enough help to care for patients. Communication was awful; issues raised by families were not resolved and calls often went unanswered. CNAs dropped a resident on her head during transfers, causing a concussion and broken bones, and family was not promptly informed about care. Administration appeared to prioritize money over patient care, discharging patients due to insurance reasons. The kitchen ignored dietary restrictions, serving meat to vegetarians and failing to meet residents’ dietary needs. Buses and the facility’s upkeep were poorly maintained, with filthy vehicles and other cleanliness issues. After a loved one’s death, families were rushed out of the building with little time or support.University Park Care Center in Pueblo is best suited for families seeking a nursing and rehab environment where compassionate, attentive staff and a hopeful, homey atmosphere are the core strengths. It works well for residents who thrive on hands-on caregiving, clear family communication, and a community feel where staff are praised for kindness and professionalism. The facility is especially appealing to those prioritizing rehabilitation with a strong therapy presence and a sense of safety and dignity in daily care. It is not the right fit for households that require flawless consistency in operations, rigorous housekeeping, or airtight, always-on oversight, circumstances that some reviewers say are variable here.
The strongest positives converge around the human side of care. Reviewers repeatedly highlight nurses and CNAs who are patient, respectful, and genuinely caring, with family members expressing real peace of mind knowing loved ones are treated with dignity. Families report responsive, compassionate communication, timely problem-solving, and staff members who go the extra mile to accommodate individual needs. The rehab and nursing teams earn widespread praise for being competent, approachable, and dedicated to getting residents safely back on their feet. Cleanliness and a generally welcoming environment surface repeatedly as a baseline strength, and several accounts praise the facility for its organized, safe-feeling atmosphere during visits or stays. When care hinges on attentive hands and steady reassurance, UPCC largely delivers.
However, a pattern of significant drawbacks appears across the reviews. The most concerning themes center on inconsistent staffing levels and variable front-line behavior, some nights or shifts get praised, while others are described as understaffed, rushed, or inconsistent in follow-through. Communication gaps persist in some experiences, including reports of unanswered calls, delayed updates, and frustrations with how concerns or changes in condition are conveyed to families. A subset of reviews voices real alarm about safety and quality lapses, including allegations of neglect, poor meal and medication management, and, in the most severe cases, accounts of harm or traumatic patient experiences. Filtration of these reports is complicated by mixed messages about what happened on different units or shifts, but the underlying caution is clear: not all care moments are reliable, and gaps can have serious consequences.
The key pros can and do offset the main cons when families stay actively involved and use UPCC as a partner in care. When communication improves, when nurses and coordinators promptly address questions, when therapy teams coordinate smoothly with families, and when administrators demonstrate accountability, the result is substantial peace of mind, better clinical momentum in rehab, and a sense that residents are being treated with respect. For residents needing rehabilitation to regain independence or stabilize after a hospital stay, UPCC has repeatedly shown an effective, capable team capable of delivering practical progress and compassionate daily support. In such scenarios, the advantages of staff investment, routine safety, and a positive, caring culture can outweigh occasional operational concerns. The overall impression from many families is that, with the right staff on duty and proactive family involvement, UPCC can be a stabilizing, trustworthy choice.
Alternatives deserve consideration for families with priorities that UPCC struggles to meet consistently. If the paramount need is unwavering, 24/7 staffing reliability, meticulous housekeeping, and a uniformly high bar for safety, other facilities may outperform UPCC on those metrics. If previous experiences or inspections raise concerns about pest control, front-desk accessibility, or discharge planning, exploring additional options could prevent a mismatch between expectations and daily realities. For memory care or highly specialized clinical needs, families may want to compare other campuses that emphasize dementia-friendly programming, tighter care protocols, and more uniform staffing patterns. In short, UPCC remains a strong contender for many seeking compassionate care and solid rehab, but it is not a universal cure-all; it rewards steady advocacy and careful due diligence.
In practical terms, families evaluating UPCC should structure visits to test the bones of daily operation as much as the warmth of staff interactions. Ask for direct observations of call-light responsiveness on different shifts, tour multiple units, and request copies of recent inspection or QA reports. Seek candid conversations with front-desk and nursing leadership about how concerns are tracked and escalated, especially around meals, medications, and discharge planning. Observe dining, housekeeping, and activity areas during peak times to gauge consistency in cleanliness and engagement. Speak with current residents and multiple family members about their experiences across weekends and holidays to capture a fuller picture of variability. If after thorough due diligence the facility feels like a good alignment for a loved one’s rehabilitation goals, UPCC can be a trustworthy, compassionate home. If not, the search should continue with the same rigorous expectations, because the right fit is a real difference-maker for quality of life and peace of mind.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Pueblo Memorial (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice careHospice care is important for seniors as it provides specialized end-of-life support, pain management, and emotional comfort for both the senior and their loved ones. It allows seniors to maintain dignity, receive personalized care, and spend their remaining time in a peaceful and comfortable environment. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.University Park Care Center in Pueblo, CO is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features a beauty salon for residents to pamper themselves, as well as cable or satellite TV in each room for entertainment. Community operated transportation is available to help residents easily get around.
For those who enjoy technology, there is a computer center with internet access and Wi-Fi throughout the facility. The dining room offers restaurant-style dining with delicious meals prepared by the staff. The fitness room provides opportunities for physical exercise, while the gaming room offers entertainment options for leisure time.
The fully furnished rooms provide comfort and convenience, with private bathrooms and kitchenettes for added privacy. Housekeeping services ensure that the living spaces are kept tidy and clean.
University Park Care Center also offers move-in coordination services to assist new residents with their transition into the community. Outdoor spaces such as gardens provide areas for relaxation and enjoyment of nature.
In terms of care services, there is a 24-hour call system and supervision to ensure the safety and well-being of residents at all times. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff members. Medication management is available to help residents stay on top of their medications.
The community also offers specialized care such as diabetes diet management and hospice care when needed. A mental wellness program focuses on promoting emotional well-being among residents.
Transportation arrangement is available not only for non-medical purposes but also specifically for doctor's appointments. This helps residents easily access medical care when necessary.
University Park Care Center encourages socialization and engagement through various activities including concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities.
Residents will find convenience in having nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
Overall, University Park Care Center is a vibrant assisted living community that provides a comfortable and supportive environment for its residents.
University Park Care Center is located at 945 Desert Flower Boulevard, Pueblo, CO 81001 in Pueblo County, Colorado
University Park Care Center on seniors.fyi includes 5 photos including images showing decor, bedroom, interior, building, exterior, entrance, landscaping, living room, and more.
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