University Park Care Center

Pros

• The staff is friendly and maintains good communication with families regarding patient issues.
• The facility features a beautiful room that offers comfort for residents.
• There are opportunities for arts and crafts activities provided for the patients.
• The food served at the facility is acceptable and sufficient for the residents' needs.
• The tiny garden center in the back provides a nice space for family visits outdoors, even if it's limited in size.

Cons

• The nursing staff displayed rude behavior and were often seen texting while call lights went unanswered.
• Management was observed cursing at staff in an aggressive and unprofessional manner.
• The food quality was poor, leading to dissatisfaction among residents.
• The dining room had numerous burnt-out lights and cobwebs, indicating a lack of cleanliness and maintenance.
• Christmas decorations were stored haphazardly outside long after the holiday season, raising safety concerns.
• The facility's transportation buses were filthy and not regularly cleaned.
• A resident was left sitting in a wheelchair all day without adequate exercise or attention from staff.
• Trash was found in a resident's bed, highlighting poor hygiene practices.
• The facility was understaffed, resulting in inadequate care for residents.
• A family member faced persistent billing issues despite Medicare coverage being met for another resident’s stay.
• There was insufficient space for outdoor activities, making it uncomfortable for visitors when multiple people gathered.
• Although the staff communicated well with families about patient concerns, they sometimes called unnecessarily regarding non-issues.
• The shared living arrangements left little room for family visits or comfort during interactions with residents.
• Arts and crafts activities were limited by the small space available relative to the number of patients cared for in the facility.

Review

The experiences shared by families and visitors regarding a nursing facility, particularly University Park in Pueblo, Colorado, paint a troubling picture of the care and environment provided to residents. Many have voiced serious concerns about staffing professionalism, cleanliness, and the overall quality of care delivered to patients. The reviews indicate a systemic issue where basic standards appear to be neglected, leading to distress among family members who hope for better conditions for their loved ones.

One recurring theme in these accounts is the rudeness and unprofessional behavior exhibited by some nursing staff. Reports of Certified Nursing Assistants (CNAs) being seen texting while call lights ring out demonstrate a lack of attentiveness to urgent patient needs. Families have observed management interacting with staff in ways that are aggressive and unprofessional, leaving an impression that the work environment does not foster respect or dignity for either patients or staff members. Such observations lead to deep concern about how residents might be treated when family members are not present.

In addition to issues with staffing demeanor, the cleanliness and maintenance of the facility itself have come under scrutiny. One reviewer noted an alarming accumulation of trash and cobwebs in commonly used areas like the dining room. This decay extends beyond mere aesthetics; safety concerns were raised regarding Christmas decorations left outdoors long after the holiday season had ended. Piled high in Rubbermaid boxes and standing trees covered in garbage bags created an unsightly scene that belies a commitment to providing a clean and safe environment for residents. Notably, complaints about filthy buses used for transportation further exacerbate concerns about hygiene practices within the facility.

The quality of food served at University Park has also been criticized, although one review did mention it was “acceptable.” However, many families expressed disappointment regarding meal offerings during their loved ones' stays—indicating that poor food quality could contribute negatively to patients’ overall experiences as they attempt to recover or adapt to life outside their previous homes. Such mundane yet critical aspects of care can significantly impact patient satisfaction.

Perhaps most alarmingly, personal accounts highlight severe lapses in care that directly jeopardized residents’ health outcomes. One family described their mother’s experience as nearly fatal due to negligence from caretakers who left her unattended in inappropriate situations. The failure to provide adequate exercise or assistive care led this individual to take drastic measures by arranging hospitalization out of sheer desperation for proper treatment—a move they felt was essential for her survival. Such narratives leave potential future residents' families wrestling with apprehension about placing their loved ones in this facility.

While some positive mentions did arise regarding friendly staff communication and attempts at keeping families informed about any health struggles faced by residents, many individuals nonetheless felt frustrated over inconsistencies between verbal reassurances and actual care quality experienced on-site. Limited outdoor space combined with cramped indoor environments hindered meaningful interaction between patients and visitors—further diminishing quality time spent together as families struggled against physical constraints imposed by shared living arrangements.

In conclusion, reviews from relatives visiting University Park reveal significant deficits concerning staffing professionalism, cleanliness standards, food quality, possible negligence leading toward unsafe conditions—raising serious questions around overall resident well-being within this nursing home setting. Though some aspects may still fulfill basic requirements (such as competent staff communication), underlying issues threaten potential remedial efforts toward improving day-to-day operations crucially needed at such facilities dedicated primarily toward elderly rehabilitation or long-term residency options.

Physicians

• Pueblo County Family Service Center (0.2 miles)
• Urology Consultants, PC (0.3 miles)
• University Family Medicine Center PC (0.3 miles)
• Asthma & Allergy Associates PC (0.4 miles)
• Rocky Mountain Eye Center (0.5 miles)
• Student Health Services (0.8 miles)
• Bradley W Smith Do PLL (1 miles)

Restaurants

• Riverside Bar and Grill (0.4 miles)
• Subway (0.4 miles)
• 3 Margaritas Pueblo (1.1 miles)
• Ruby Tuesday (1.2 miles)
• Golden Corral (1.2 miles)
• Applebee's (1.2 miles)
• Olive Garden (1.2 miles)

Hospitals

• Pueblo Surgery Center (0.5 miles)
• Children's Hospital (1.3 miles)
• Open Mri of Pueblo (1.8 miles)
• Association-Independent Dentst (1.9 miles)
• I Care Vision Center (2 miles)
• Parkview Health System (2.2 miles)
• Cmhip Hsfi (2.5 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• King Soopers Pharmacy (1.1 miles)
• NuVue Dispensary (1.3 miles)
• Omnicare (1.5 miles)
• Walgreens (1.5 miles)
• Sav-On Pharmacy (1.9 miles)
• Albertsons Pharmacy (1.9 miles)

Theaters

• Cinemark Tinseltown Pueblo (1.1 miles)
• Cinemark Tinseltown Pueblo (1.1 miles)

Transportation

• Budget Car Rental (1.1 miles)

Places of Worship

• The Proclaimers (1.3 miles)
• Victory World Outreach of Pueblo (1.5 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (1.9 miles)

Parks

• Mineral Palace Park (2.1 miles)