North Pointe Gardens
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3777 Parker Boulevard, Pueblo, CO 81008
For more information about senior living options: (844) 490-3973
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The collection of impressions about North Pointe and the Pueblo West Gardens site paints a broad picture of mixed experiences from residents and their families. On one end, the tone is sharply critical, focusing on an alarming interaction with a night shift staff member during a routine med pass. The reviewer describes a scene around 7:30 pm where the nurse or aide "banged on the door before just walking in," did not wait for a response, and then muttered judgmental remarks about being on the phone with a friend. The encounter is conveyed with a sense of violation and disrespect, highlighting not only a breach of privacy but also a dismissive attitude toward the person receiving care.
That same reviewer recalls overhearing the staff member question why the resident was on the phone during the med pass, and then proceeding with a brusque, unprofessional demeanor. The individual recounts a moment when a friend asked about a medication that didn't look right to the staff member, who allegedly replied, "I don't know and I don't care it's on your chart just take it." These details frame the experience as not just a minor annoyance, but a serious lapse in professionalism and patient safety. The reviewer ends by saying they intend to file complaints with the state, expressing a desire for a name to attach to the complaint but acknowledging that it's not easily recalled, underscoring the lasting impact of the incident.
In contrast, another review offers a warmly positive portrayal of the facility. This account notes that the reviewer's father has been at North Pointe for many years and describes the environment as pleasant, with staff who are friendly and helpful. The sentiment is consistently favorable toward the people working there, and the administrative staff is singled out for being exceptionally kind and helpful in addressing the reviewer's needs to support the father's ongoing care. The overall message is one of gratitude and satisfaction with the care experience, capped with an emphatic "Great job North Pointe!!"
That positive perspective is reinforced by the emphasis on long-term stability and accessible administrative assistance. The reviewer highlights that the staff's friendliness translates into real support for day-to-day needs related to the father's care. The tone conveys trust built up over years and appreciation for a team that is perceived as cooperative and responsive. This view stands in clear contrast to the single night-shift incident described earlier, suggesting that experiences can vary significantly within the same facility.
Amid these contrasting experiences lies a highly troubling accusation that complicates the overall impression. One review alleges that the facility's manager, along with three others - including those at Pueblo West Gardens - were involved in stealing monies and credit cards from their "At Risk" residents. The claim asserts there was no restitution or prosecution for this alleged misconduct, dating back to 2016. The language used conveys a strong sense of outrage and a belief that serious crimes occurred within the scope of these facilities. It's important to note that this is a claim made by a reviewer and not presented here as an established fact; no independent verification is provided within the review itself.
Taken together, these reviews present a spectrum of experiences at North Pointe and the associated Gardens locations. Some residents' families report compassionate, dependable administrative support and a stable, positive environment that has endured over years. Others recount troubling encounters that call into question professionalism during med passes and the handling of medications, along with an unverified but grave allegation of theft and lack of restitution. For prospective families and residents, the remarks underscore the importance of evaluating multiple sources, asking direct questions about staff conduct and safety protocols, and seeking out firsthand feedback from current residents to form a well-rounded view of the facility's care culture.
North Pointe Gardens is an assisted living community located in Pueblo, CO. Our community offers a wide range of amenities to ensure that our residents feel comfortable and have access to all the services they need. Each apartment is fully furnished with air-conditioning and private bathrooms, providing a cozy and homely environment.
Our community offers various amenities for our residents' convenience and enjoyment. We have a beauty salon where residents can pamper themselves, as well as a gaming room and small library for entertainment and relaxation. There is also a fitness room and wellness center where residents can stay active and maintain their physical health.
Meals are provided in our dining room, offering restaurant-style dining with special dietary restrictions catered to. Residents can also enjoy the option of dining at nearby cafes or restaurants for a change of scenery.
We prioritize our residents' well-being by offering care services such as 24-hour call systems, supervision, assistance with activities of daily living, bathing, dressing, and transfers. We also provide medication management and diabetes care/dietary support.
At North Pointe Gardens, we understand the importance of social engagement in promoting a fulfilling lifestyle. Our community sponsors various activities throughout the week including fitness programs, planned day trips, and resident-run activities. Additionally, transportation arrangements are available for non-medical purposes as well as to doctors' appointments.
Our location provides easy access to nearby amenities such as pharmacies, physicians offices, places of worship and restaurants. We also have several theaters and hospitals in close proximity for entertainment options or medical emergencies.
Overall, North Pointe Gardens offers a vibrant assisted living community where residents can enjoy independence while receiving the care they need.
This particular area of Pueblo, Colorado, offers a variety of healthcare services including physicians specializing in orthopedics, oncology, cardiology, and ophthalmology. There are also pharmacies conveniently located within a short distance for medication needs. Places of worship such as churches and ministries are nearby for spiritual support. Additionally, there are several dining options ranging from fast-food chains to delis for convenient dining. Nearby hospitals provide medical care in case of emergencies or ongoing treatment needs. Cafes and theaters offer opportunities for leisure activities, while transportation services like car rentals are available for convenience. Overall, this area provides a mix of essential services and amenities suitable for senior living.
North Pointe Gardens is located at 3777 Parker Boulevard, Pueblo, CO 81008 in Pueblo County, Colorado
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