Hanger Prosthetics and Orthotics

Pros

• Heather Willets was excellent, extremely knowledgeable, and helpful.
• Ms. Willets was amazing, made the patient very comfortable, and explained all helmet options.
• Heather's guidance reassured the family and she was pleasant, professional, and thorough.
• The Lafayette clinic, especially Heather, provided friendly, knowledgeable care and even offered free educational services to families.
• Mike Winters set up a patient with a new Turbo Med, was very patient, and offered helpful suggestions that improved daily life.
• The Hangar team is knowledgeable and very helpful; reviewers would recommend them to others.
• Chad at the Hangar clinic helped make wearing the prosthetic much more comfortable.
• The staff's friendliness and dedication led to consistently positive experiences and strong recommendations.

Cons

• The reviewer described the management as horrible and the customer service as terrible.
• They were told knee braces would take two weeks, yet the appointment was scheduled two weeks out, showing poor scheduling.
• Jessica did not return calls, was unresponsive, kept them on hold, and gave confusing information about brace arrival.
• It was stated that only one person can fit and adjust the braces and that person was on vacation, causing further delays.
• The staff could not confirm whether the braces had arrived and spoke of shipments without a clear ETA, indicating disorganization.
• The reviewer questioned who the manager was and stated they would not recommend the business due to the experience.
• They waited three months to be seen and were told the appointment had been canceled weeks earlier, without any notification.

Review

The reviews paint a mixed and often frustrating picture of experiences at Hangar clinics, with a clear pattern of dissatisfaction centered on management, communication, and scheduling, contrasted by a handful of standout staff who leave a lasting positive impression. Several accounts describe a troubling sense of disorganization around fittings and deliveries, especially when it comes to braces and helmets. In one instance, a patient was fitted for knee braces and told they would be ready in two weeks, only to encounter a chain of miscommunications on the day of the appointment. A front-desk staffer named Jessica promised to call back but did not, and when contacted again, she claimed she was too busy to return the call. By the time the patient reached out to confirm, they learned the braces had not yet arrived and that only one person could fit and adjust the braces, with that person reportedly on vacation. These details culminated in a sense that the process was unpredictable, with the patient left wondering who managed the operation and whether the facility could reliably deliver on its stated timelines.

The dysfunction extended beyond a single encounter. Another account describes having to wait three months to be seen, with the appointment confirmed only the day before. The patient and their family arrived on time, only to be told by a rude front desk employee that the appointment had been cancelled weeks earlier - yet they received no prior notification. The experience produced a lasting impression of poor customer service, a lack of apologies, and a sense that basic courtesy and reliability were missing where they mattered most. Taken together with the earlier knee-brace episode, these reports suggest a pattern of inconsistent communication and a front-line environment that undermines trust in the clinic's ability to coordinate timely care.

Amid the divergent experiences, there are several glowing voices about specific staff members who go above and beyond. Heather Willets emerges repeatedly as a standout clinician, particularly for helmet fitting and cranial helmet education. Reviewers describe her as exceptionally knowledgeable, patient, and reassuring - someone who can comfort a parent who is navigating a difficult decision about whether a helmet is necessary, while still honoring the parent's judgment and preferences. One parent emphasized that Heather "made me very comfortable," guided them through the uses and needs of cranial helmets, and even used age-appropriate toys to engage their child during measurements. The tone across these notes is consistently praise for Heather's bedside manner, her ability to explain complex information clearly, and her respectful, empathetic approach to families.

The Lafayette clinic, in particular, receives frequent commendation for its educational mission and the way Heather extends that mission beyond a single patient interaction. Several reviews highlight the clinic's commitment to offering helmet-related education for free, a resource described as invaluable for families who might otherwise struggle to access such information. Over the course of multiple visits, Heather is said to have evaluated and tracked a child's head growth through measurements and photography, patiently explaining what the team was looking for and what steps families could take to avoid needing a helmet altogether. The consistent emphasis on education and non-pressured decision-making stands in sharp contrast to the more frustrating scheduling anecdotes and contributes to a sense that Hangar's mission includes genuinely helping families make informed choices.

Other positive voices focus on individual contributors who helped patients regain confidence and function. Mike Winters is singled out for his work with a new Turbo Med device, with reviewers describing him as patient, knowledgeable, and adept at making adjustments to maximize the device's benefits. For someone who had suffered foot drop for years, this support is described as life-changing, enabling a return to activities previously difficult or impossible. The Lafayette team is repeatedly praised for its approach and outcomes, with Mike and his colleagues helping patients achieve meaningful improvements in daily life through careful guidance and practical solutions.

Chad's role at the Hangar clinic also earns favorable remarks. A reviewer who has been working with Chad for several months notes that Chad has helped secure devices and modifications that make wearing prosthetics more comfortable. The sentiment is that Chad's ongoing involvement delivers tangible, incremental gains in comfort and usability, underscoring the value of consistent, patient-centered follow-up in prosthetics care.

among the more uplifting narratives is a final and particularly emphatic endorsement of a patient's ACL brace experience. This reviewer recalls a past encounter two years earlier, praising the clinic for not charging for adjustments and for offering flexible access - allowing the patient to come in whenever needed rather than being constrained to traditional business hours. The testimonial emphasizes the clinic's customer-friendly culture, the availability of continued support, and the overarching sense that the staff genuinely cared about the patient's long-term well-being. The writer's enthusiasm is palpable, concluding with a vivid note about returning to sports like snowboarding and front flips, aided by the brace and the team's ongoing care.

Taken together, these reviews reflect a landscape where core strengths lie in dedicated, knowledgeable staff who communicate clearly, treat families with respect, and deliver hands-on support that makes a real difference in people's lives. They also reveal significant weaknesses in administrative coordination, front-desk service, and reliability in scheduling and brace delivery. For potential patients, the message is nuanced: there are exemplary clinicians - especially Heather Willets - who provide compassionate, thorough guidance and education, and who can make the helmet journey smoother and more informative. At the same time, experiences with management and everyday operations can be frustrating, with inconsistent follow-through and occasional gaps in communication that undermine confidence in the overall care experience.

If you are considering Hangar clinics, these accounts suggest two practical takeaways. First, seek out the clinicians who consistently receive praise - Heather Willets appears repeatedly as a trusted, high-quality provider for helmet fitting and family education. Building a relationship with such staff can make a substantial difference in comfort, understanding, and outcomes. Second, be prepared to advocate for your own care and to ask for clear confirmations about appointments, brace arrivals, and who to contact for updates when things are uncertain. While the positive voices offer compelling reasons to trust and engage with Hangar for specialized prosthetics and orthotics, the more critical experiences remind us that reliable administrative processes and proactive communication are essential to turning good medical care into a consistently positive patient journey.

Located in Lafayette, Colorado, this neighborhood boasts a variety of amenities suitable for seniors. With several physicians' offices nearby such as Kaiser At Rock Creek and My Family Doctor, medical care is easily accessible. In case of emergencies or more serious health issues, Good Samaritan Hospital and Boulder Community Hospital are just a stone's throw away. For recreation and relaxation, residents can enjoy the serene surroundings of Whitetail Park or Rothman Open Space. Several dining options like Acreage and Morning Glory Farm Fresh Cafe offer delicious meals, while pharmacies like Walgreens ensure convenient access to medications. In addition, proximity to places of worship such as Immaculate Conception Catholic Church provides spiritual support for those who seek it. The presence of coffee shops like East Simpson Coffee Co. offers opportunities for socializing and enjoying a cup of coffee with friends. Lastly, transportation options via the nearby Boulder Municipal Airport provide ease of travel for those looking to explore further afield.

Physicians

• Kaiser At Rock Creek (0.1 miles)
• My Family Doctor (2.1 miles)
• Avista Women's Care (2.1 miles)
• Family Medicine Associates (2.8 miles)
• Colorado Center For Arthritis & Osteoporosis (2.9 miles)
• Broomfield Family Practice (3.3 miles)
• Gastroenterology Of The Rockies (3.3 miles)

Hospitals

• Good Samaritan Hospital (0.1 miles)
• Boulder Community Hospital (1.4 miles)
• Children's Hospital Colorado North Campus (5.5 miles)
• Boulder Community Hospital (8.5 miles)

Parks

• Whitetail Park (0.4 miles)
• Rothman Open Space (2.5 miles)
• Redpoint Ridge Park (4.5 miles)
• Amherst Park (4.9 miles)
• Creekside Park (5.5 miles)
• Arapahoe Ridge Park (8.2 miles)
• Tantra Park (8.2 miles)

Restaurants

• Acreage (1.5 miles)
• Sweet Cow (2.4 miles)
• Morning Glory Farm Fresh Cafe (3.8 miles)
• Chick-Fil-A (3.9 miles)
• 4 Noses Brewing Company (4.4 miles)
• McDonald's (4.7 miles)
• McDonald's (4.8 miles)

Pharmacies

• Senior X Pharmacy (2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.9 miles)
• Walgreens (3.2 miles)
• Walgreens (4.1 miles)
• Walgreens (4.2 miles)
• Walgreens (4.3 miles)

Cafes

• East Simpson Coffee Co. (2 miles)
• Precision Pours - A Coffee House (2.6 miles)
• Dutch Bros Coffee (5.4 miles)
• Ziggi's Coffee (5.5 miles)

Places of Worship

• Immaculate Conception Catholic Church (2.7 miles)

Theaters

• AMC Orchard 12 (4.9 miles)
• AMC Westminster Promenade 24 (5.6 miles)
• Alamo Drafthouse Westminster (7.8 miles)

Transportation

• Boulder Municipal Airport (8.9 miles)