HighPointe Assisted Living and Memory Care

Pros

• The staff at HighPointe Assisted Living and Memory Care are described as very supportive, friendly, and helpful by residents and their families.
• The facility has a warm and welcoming atmosphere, making residents feel comfortable and at home.
• Many reviewers appreciate the cleanliness, modern design, and spaciousness of the rooms in the community.
• Families have noted that HighPointe offers a variety of activities for residents, contributing to an engaging environment.
• The food served at HighPointe is generally well-received, with several individuals mentioning it as good or filling.
• Reviewers express satisfaction with the straightforward pricing structure, allowing for better budgeting and planning for care costs.
• The community is praised for its sense of community and personal attention due to its smaller size compared to larger facilities.

Cons

• There is a clear lack of communication between the staff and residents' families, often sharing information with the wrong people.
• The facility has experienced too many staff changes, leading to frustration among residents and their families.
• Pricing for care is inconsistent, with costs increasing unexpectedly within a short period of time.
• Staff levels of care personnel are not adequate compared to what is needed, leading to concerns about attention and support for residents.
• There were significant issues related to medication management and overall oversight in memory care that left residents' families feeling unsupported and frustrated.
• The director's unprofessional behavior contributed to a negative experience during the transition process for new residents.
• Some residents feel neglected when it comes to participation in activities due to understaffing and lack of reminders from the staff.
• HighPointe’s memory care services have been criticized for not being properly trained or equipped to handle individuals with dementia or Alzheimer’s effectively, resulting in distress for residents and their families.
• Families expressed dissatisfaction with how billing practices were handled upon moving out, particularly concerning the lack of acknowledgment regarding notice requirements.
• Despite some positive experiences, many reviews indicate a deep sense of disappointment regarding the level of service received given the high costs associated with care at HighPointe Denver.

Review

HighPointe Assisted Living and Memory Care community has garnered a myriad of reviews that reflect the diverse experiences of families and residents. It is evident from the feedback that while some aspects of the facility are praiseworthy, there are significant areas of concern that prospective residents and their families should consider before making a decision.

Many reviewers appreciate the warm, friendly environment and the overall cleanliness and modernity of HighPointe. Several individuals highlighted how nice the facility felt during tours, emphasizing its welcoming atmosphere, spacious rooms, and a sense of community. Families found comfort in knowing their loved ones were in a place where staff were familiar with them, greeting residents by name. The dining experience also received positive comments; multiple reviewers mentioned the quality and variety of food offered at the facility, which they described as filling and generally good.

However, this positive sentiment is counterbalanced by frustrations regarding staff turnover, communication issues, and rising costs. Many users noted that there have been frequent changes among management and staff members, which has led to inconsistencies in care. Families expressed dissatisfaction with communication channels between the management team and residents' families. Instances were cited where critical information was shared with incorrect individuals or not communicated at all. The matter of fluctuating pricing for care services was another source of frustration; several reviews pointed out how costs seemed to increase shortly after a loved one moved in without adequate explanation or prior discussion with family members.

While some found day-to-day staff courteous and dedicated to their roles, others voiced concerns over staffing shortages impacting care quality—especially within memory care units where specialized training is essential for effective support. One reviewer recounted painful experiences related to inadequate memory care training among staff members when caring for their mother-in-law who suffered from dementia. They described instances where staff called frequently for assistance rather than taking appropriate action themselves—a situation deemed unacceptable given the substantial monthly fees paid for care.

Another glaring issue arose regarding billing practices; several families reported feeling misled about financial arrangements once they sought alternative placements for their loved ones due to dissatisfaction with services provided at HighPointe. One individual detailed an incident involving an unexpected withdrawal from their loved one's account after notifying HighPointe three times about an impending move—a situation described as both frustrating and unethical. These issues indicate potential conflicts between customer expectations regarding service delivery and transparency surrounding financial obligations.

Despite these serious concerns raised by some families about specific components such as memory care quality or pricing practices, it is essential to note that not everyone had a negative experience at HighPointe. Some reviewers highlighted supportive interactions with staff who actively assisted in navigating hospice care options within the facility itself rather than facing disruptive transitions elsewhere—a point viewed positively amid broader criticism surrounding various operational aspects.

In conclusion, while HighPointe Assisted Living presents appealing features such as its clean environment, friendly staff members, tasty meals served consistently throughout each day, there are noteworthy challenges that could affect potential residents' satisfaction levels significantly over time—particularly concerning communication breakdowns between administration teams and individuals seeking reliable long-term placements for seniors facing increasingly complex healthcare needs amidst high-stakes emotional pressures involved therein. Therefore it would be wise for prospective clients/families considering this facility thoroughly research both sides reflected in these varied testimonials before making any decisions about senior living arrangements at HighPointe—or anywhere else!

This part of Denver, Colorado offers a variety of amenities that cater to the needs and interests of seniors. With multiple pharmacies within a short distance, accessing medication and healthcare services is convenient. Additionally, there are several places of worship nearby for spiritual fulfillment. The abundance of parks provides opportunities for outdoor recreation and relaxation. Various dining options ranging from fast food to sit-down restaurants offer diverse culinary experiences. For medical needs, there are reputable physicians and hospitals in the vicinity. The presence of public transportation such as the Arapahoe Light Rail Station ensures easy access to different parts of the city. Overall, this area provides a well-rounded environment that fosters a comfortable and fulfilling senior living experience.

Places of Worship

• Temple Sinai (0.6 miles)

Pharmacies

• Walgreens (0.6 miles)
• Walgreens (1.4 miles)
• Walgreens (1.6 miles)
• Walgreens (3.1 miles)
• Walgreens (3.1 miles)
• Walgreens (3.4 miles)
• King Soopers Pharmacy (3.8 miles)

Restaurants

• Chick-Fil-A (0.9 miles)
• McDonald's (2.2 miles)
• The Original Pancake House (2.4 miles)
• Piper Inn (2.8 miles)
• Old Town Hot Pot (2.8 miles)
• Illegal Pete's (2.9 miles)
• Raising Cane's Chicken Fingers (3 miles)

Parks

• Mamie D Eisenhower Park (1.1 miles)
• Rosamond Park (1.5 miles)
• Ash Grove Park (2.2 miles)
• Kennedy Dog Park (2.2 miles)
• Infinity Park (3.2 miles)
• Bonnie Brae Ellipse Park (3.7 miles)
• Washington Park (4.4 miles)

Cafes

• Starbucks (1.4 miles)
• Black Rock Coffee Bar (2.1 miles)
• Starbucks (3.6 miles)
• Starbucks (3.8 miles)
• Starbucks (3.9 miles)
• Stella's Coffee House (4.2 miles)
• Starbucks (4.5 miles)

Physicians

• Invision Sally Jobe at Centrum DTC | Surgical Center (2.5 miles)
• DTC Family Health & Walk-In (2.7 miles)
• Biote (2.7 miles)
• Cherry Creek Pediatrics (3.2 miles)
• Porter Adventist Hospital (3.3 miles)
• Colorado Surgical Arts (3.3 miles)
• Spivack Vision Center (4.7 miles)

Hospitals

• Cherry Creek Eye Center (3.2 miles)
• National Jewish Health (6 miles)

Transportation

• Arapahoe Light Rail Station (4.1 miles)

Theaters

• Amc 9+Co 1 (5.2 miles)