Montage Hills

Pros

• The staff at Montage Hills has been very helpful and accommodating to residents' individual needs.
• Communication within the facility is excellent, which is greatly appreciated by families.
• Residents enjoy a clean and welcoming environment at Montage Hills.
• The dining experience offers good food with daily specials and a variety of options for different dietary needs.
• The facility provides a range of engaging activities that cater to various physical abilities, fostering an active community atmosphere.
• Residents feel safe and satisfied living in the community, highlighting the friendly demeanor of both staff and fellow residents.
• Many families have experienced smooth transitions for their loved ones into the facility, allowing for stress-free adjustments and care continuity.
• Overall satisfaction is expressed by long-term residents regarding the quality of care and the friendliness of the staff at Montage Hills.

Cons

• The director of Montage Hills was defensive and rude when concerns about care were raised.
• There were complaints about the food being unappetizing and poorly prepared.
• The overall care provided was described as spotty, with inadequate assistance for personal hygiene.
• Residents experienced long wait times for spills to be cleaned up.
• Staff seemed inattentive, leading to feelings of neglect among residents.
• One reviewer noted that the facility often felt like a ghost town, indicating a lack of activity or engagement.
• A family member expressed frustration over their mother's dehydration not being addressed in a timely manner.
• Communication with management was described as lacking and dismissive, leading to further distress for family members.
• The atmosphere of the memory care area appeared sterile and uninviting during a tour.
• A family member felt threatened about their visitation rights when they raised concerns about care standards.

Review

Montage Hills has garnered a mix of reviews from residents and families, reflecting a broad spectrum of experiences regarding its staff, facilities, and care services. On one hand, many families have expressed deep appreciation for the supportive and accommodating nature of the staff. They highlight the effective communication between caregivers and family members, which fosters a reassuring environment for both residents and their loved ones. One reviewer noted that during a challenging time with their mother battling cancer, the support from Montage Hills was invaluable; they appreciated how quickly the sales manager arranged for tours, accommodations, and seamless transitions into care. This kind of proactive support has left many families feeling relaxed about their loved ones' day-to-day needs.

In terms of living conditions, several reviews praised the cleanliness and maintenance level at Montage Hills. The facility is described as welcoming, with well-kept communal areas and individual apartments highlighted for their spaciousness. Residents often enjoy amenities such as kitchenette setups in their rooms and engaging communal activities tailored to suit different physical abilities. Many expressed high satisfaction with meals served at the facility; comments on food range from "good" to "delicious," with some praising the variety offered in daily specials while acknowledging limited dining experiences sometimes.

Conversely, not all feedback is positive. Some reviewers raised serious concerns about perceived gaps in care quality. A significant critique centered around inadequate assistance provided to residents concerning hygiene practices—such as brushing teeth—and delays in cleaning up spills or managing other basic needs. While certain nursing staff received commendations for being attentive and professional—like Sowet and Genet—others criticized what they characterized as spotty overall care delivery within the facility.

Food quality emerged as another contentious issue among residents’ family members. Complaints were directed toward tasteless meal options that sometimes lacked variety or appeared unappetizingly presented, leading to dissatisfaction among residents relying on proper nutrition in their advanced age or recovering from medical conditions. An alleged dismissive attitude from dietary management further aggravated concerns; when complaints were made regarding meal quality, responses appeared defensive rather than constructive.

Communication issues also rose to prominence through various accounts. Several reviewers noted a disconnection between families voicing concerns about care practices and how those issues were handled by administration personnel—including allegations against a particular director who was described as defensive when faced with critiques regarding care standards or resident treatment protocols. Comments indicating that communication lapses might result in mismanagement or neglect of pressing health-related needs created an air of frustration for concerned family members navigating these challenges.

Despite these criticisms related to specific instances of care discrepancies and inadequacies surrounding kitchen services or administrative responsiveness, many have still opted to recommend Montage Hills based on positive interactions experienced by residents themselves along with numerous testimonials highlighting general staff friendliness and helpfulness throughout the community environment fostered therein. Ultimately, while some families may find Montage Hills exemplary owing to positive encounters indicative of compassionate caregiving efforts amidst thoughtful programming designed toward enhancing senior well-being—alluding to activities like bingo nights or movie viewings—the evident discontent intertwines within complex narratives worth addressing for continued improvement within this community-oriented space dedicated to eldercare.

This part of Denver, Colorado offers convenient access to a variety of amenities suitable for senior living. With multiple pharmacies within a short driving distance, medical needs can easily be met. Additionally, there are several reputable physicians and hospitals nearby, providing quality healthcare services. The area also features a selection of restaurants offering diverse dining options, as well as cafes for socializing over coffee. Parks and places of worship are available for relaxation and spiritual nourishment. Overall, this neighborhood provides a mix of practical conveniences and recreational opportunities that could make it an attractive option for seniors looking to reside in Denver.

Pharmacies

• Walgreens (1 miles)
• Walgreens (1.2 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)
• Walgreens (2.8 miles)
• Walgreens (2.9 miles)
• King Soopers Pharmacy (3.2 miles)

Restaurants

• Chick-Fil-A (1.1 miles)
• Piper Inn (1.5 miles)
• Old Town Hot Pot (1.9 miles)
• Raising Cane's Chicken Fingers (2.8 miles)
• Bull & Bush (2.9 miles)
• McDonald's (3.1 miles)
• The Original Pancake House (3.1 miles)

Parks

• Ash Grove Park (1.7 miles)
• Kennedy Dog Park (1.9 miles)
• Mamie D Eisenhower Park (2 miles)
• Rosamond Park (2.1 miles)
• Infinity Park (2.8 miles)
• Lowry Dog Park (3.6 miles)
• Bonnie Brae Ellipse Park (3.6 miles)

Places of Worship

• Temple Sinai (1.8 miles)

Cafes

• Starbucks (2 miles)
• Black Rock Coffee Bar (2.8 miles)
• Starbucks (2.8 miles)
• Starbucks (3.4 miles)
• Stella's Coffee House (4.5 miles)
• Starbucks (4.5 miles)
• Aviano Coffee (4.6 miles)

Physicians

• Cherry Creek Pediatrics (2.6 miles)
• Invision Sally Jobe at Centrum DTC | Surgical Center (3.1 miles)
• DTC Family Health & Walk-In (3.3 miles)
• Biote (3.4 miles)
• The Medical Center of Aurora (3.9 miles)
• Rocky Mountain Cancer Centers (3.9 miles)
• Porter Adventist Hospital (4 miles)

Hospitals

• Cherry Creek Eye Center (2.7 miles)
• National Jewish Health (5.3 miles)

Theaters

• Amc 9+Co 1 (4.6 miles)

Transportation

• Arapahoe Light Rail Station (4.8 miles)