Caring Hearts & Hands

Pros

• The company is a big help and truly lives up to its name.
• The caregiver for the client's mom was punctual, caring, and observant, and communicated about every visit.
• The service is amazing; caregivers are personal and knowledgeable and handle catheter bag changes, meals, cleaning, and laundry.
• The caregivers are friendly, on time, and willing to help with any needs; scheduling is accommodating.
• Genelle and A Caring Hand and Heart go above and beyond to support families, finding the right caregiver and adapting to changes.
• Mikki provides excellent care, and Genelle is thoughtful and considerate in addressing needs.
• Melissa and Brooke are caring and helpful; they are a delight to be around.
• Genelle, Monica, and the caregivers communicate excellently by phone or text.
• Genelle stepped in to care for Mom when needed and arranged for a supportive visit; the caregivers were kind and patient.
• A Caring Hand and Heart is a wonderful service; they truly care for each person and provide the best care possible.
• They provide companionship, meet physical and mental needs, cook and clean, and even decorate the home for holidays.
• The staff are helpful, compassionate, and knowledgeable; they are a trustworthy choice for in-home care.

Cons

• The reviewer said that after caring for his wife for almost a year, their caregiver stopped coming.
• The reviewer described receiving an email from Genelle stating that A Caring Hand and Heart would not be a good fit to help provide care for his wife.
• The reviewer claimed Genelle admonished the caregiver for not charging miles, while Genelle charged 0.75 per mile (the caregiver being 0.58 per mile).
• The reviewer stated they could not connect with the company; no one returned their emails, leading them to doubt trusting the agency with in-home care.
• The reviewer expressed dissatisfaction with the company and its owner, calling her unprofessional, rude, and non-responsive.

Review

A Caring Hand and Heart has emerged in many families as a compassionate, reliable ally in managing in-home care, with testimonials that consistently praise the agency for living up to its name. Across the board, clients describe a level of warmth, attentiveness, and personal dedication that makes them feel supported during challenging times. One reviewer encapsulated the sentiment by saying they "truly lived up to their name," capturing the sense that the company offers more than just routine care - it provides a presence that feels genuinely caring and dependable.

Several families highlighted the punctuality and attentiveness of individual caregivers. In one account, the caregiver assigned to a mother was described as "very punctual, caring, observant to her needs," with regular, reassuring communication about every visit that offered comfort to anxious relatives. The emphasis on consistent contact - phone calls, texts, and updates - appears repeatedly in the feedback, reinforcing the sense that families are not left guessing about how their loved ones are doing. This open line of communication is repeatedly cited as a critical factor in the peace of mind that clients gain from using the service.

The range of tasks performed by the caregivers is another recurrent theme. Reviews recount a broad, hands-on set of duties that goes beyond basic companionship: changing catheter bags from night to day, helping with meals and kitchen cleanup, laundry, and housekeeping, assisting with showers and dressing, and providing help with laundry and beds. Some families note specific medical or daily living needs - like catheter management and pool of help during meals - that the caregivers handle with competence. The sense conveyed is that the agency provides a comprehensive suite of in-home supports, blending practical assistance with compassionate presence to ease the burden on family members.

Positive experiences also center on the human bond that forms between the caregiver, the client, and the family. The caregivers are described as friendly, on time, and willing to adapt to whatever needs arise, which makes family members feel comfortable stepping away to attend appointments or run errands. The relationships extend beyond routine care; several testimonials talk about caregivers becoming part of the family, respecting the client's wishes, and building meaningful connections that endure over time. One reviewer even notes that their caregivers "become part of the family when they come to the house," a sentiment that captures the depth of trust that can develop when care feels thoughtful and consistent.

Within these narratives, leadership and staffing are repeatedly highlighted as pivotal to the experience. Genelle, the company founder, and her team - sometimes named as Monica, Jen, Mikki, and Brooke - are credited with ensuring care is tailored to individual situations, addressing new and changing circumstances, and accommodating busy schedules, including late adjustments when additional family members are in town. The ability to coordinate with the family, meet with relatives, and match the right caregiver to the client's evolving needs emerges as a hallmark of the service, contributing to a sense of reliability and reassurance for those navigating complex care decisions.

Some stories emphasize how the agency saves families in difficult moments. For a 99-year-old grandmother living independently but needing assistance, the agency has been "responsive and flexible," described as a blessing in a challenging period. The same spirit of timely, compassionate support is evident in many other accounts: a caregiver's extensive involvement in helping a grandfather with a mix of needs, and staff stepping up to provide transportation to doctors and take on additional tasks during times of family stress. Such anecdotes illustrate how A Caring Hand and Heart extends its reach to support not just daily routines but the emotional well-being of the entire family.

Yet, not every experience is without hitch. A subset of reviews presents more challenging moments that remind readers that in-home care is a human service subject to variability. One account describes a caregiver who stopped coming after about a year, leaving a wife distraught, and recounts an upsetting email from Genelle that suggested the agency might no longer be a good fit for the wife's needs. Another note raises questions about billing practices, with a complaint that a caregiver was charged a lower rate per mile than the company's stated rate. Additional concerns include difficulties in establishing consistent contact - emails going unanswered and a sense that the company's responsiveness could be improved. These experiences illustrate that even highly regarded providers can encounter situations that test families' trust and patience.

Despite these less favorable episodes, other reviews reaffirm a strong overall impression of the agency's commitment to care, gratitude for the dedication of staff, and appreciation for the flexibility shown during long-term caregiving. Many clients express deep gratitude for caregivers who provided companionship, assisted with daily living, and offered emotional and practical support during critical moments in a loved one's life. The testimonials repeatedly emphasize that the staff's empathy, reliability, and willingness to go the extra mile - such as coordinating with family members, arranging for social visits, or staying beyond scheduled hours to ensure a loved one's comfort - made a meaningful difference.

In the end, the tapestry of feedback paints a picture of a caregiving agency that earns trust through consistent compassion, open communication, and a readiness to adapt to complex family dynamics. For many families, A Caring Hand and Heart is described as a bright light in challenging times, a source of practical help that also honors the dignity and wishes of the person receiving care. The collective narrative celebrates the genuine care provided by the team, while acknowledging that, like any service that involves human beings, there are moments that call for reflection, accountability, and ongoing improvement. Taken together, these reviews portray a service that is widely valued by those who rely on it, with a strong emphasis on relationship-building, dependable caregiving, and a heartfelt commitment to easing the burden on families.

This part of Denver, Colorado, offers a convenient and diverse range of amenities for senior living. Within close proximity, there are multiple pharmacies, parks for leisurely strolls or picnics, cafes for socializing with friends, reputable physicians and hospitals for medical care, restaurants for dining out, places of worship for spiritual needs, theaters for entertainment, and transportation options such as the Arapahoe Light Rail Station. The area also boasts a mix of recreational activities including dog parks and dispensaries for those interested. With its blend of services and attractions nearby, this neighborhood provides a well-rounded environment that can cater to the needs and interests of seniors looking to reside in a vibrant community.

Pharmacies

• Walgreens (0.2 miles)
• Walgreens (1.5 miles)
• Walgreens (1.6 miles)
• Walgreens (1.7 miles)
• Walgreens (1.9 miles)
• King Soopers Pharmacy (2.2 miles)
• Emerald Fields Glendale Recreational Dispensary (2.2 miles)

Parks

• Ash Grove Park (0.5 miles)
• Infinity Park (1.6 miles)
• Mamie D Eisenhower Park (1.6 miles)
• Bonnie Brae Ellipse Park (2.4 miles)
• Rosamond Park (3 miles)
• Kennedy Dog Park (3.1 miles)
• Washington Park (3.3 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (1.9 miles)
• Starbucks (2.3 miles)
• Stella's Coffee House (3.4 miles)
• Starbucks (3.4 miles)
• Aviano Coffee (3.4 miles)
• Black Rock Coffee Bar (3.7 miles)

Physicians

• Cherry Creek Pediatrics (1.6 miles)
• Porter Adventist Hospital (3 miles)
• Rose Medical Center Medical Libr (3.8 miles)
• Orthopedic Associates (3.8 miles)
• Colorado Surgical Arts (3.8 miles)
• Center For Hearing, Speech, & Language (3.9 miles)
• Invision Sally Jobe at Centrum DTC | Surgical Center (4 miles)

Hospitals

• Cherry Creek Eye Center (1.6 miles)
• National Jewish Health (4.4 miles)
• Webb Center for Primary Care (5.1 miles)
• University of Colorado Hospital (6 miles)

Restaurants

• Raising Cane's Chicken Fingers (1.6 miles)
• Bull & Bush (1.8 miles)
• Chick-Fil-A (2 miles)
• Piper Inn (2.5 miles)
• Old Town Hot Pot (3 miles)
• Flower Child (3.2 miles)
• NoRth (3.4 miles)

Places of Worship

• Temple Sinai (1.9 miles)
• St John's Cathedral (5.2 miles)

Theaters

• Amc 9+Co 1 (3.6 miles)
• Regal UA Denver Pavilions 4DX & RPX (5.9 miles)

Transportation

• Arapahoe Light Rail Station (5.7 miles)
• United Airlines Flight Training Center (6 miles)