Caring Hearts & Hands in Denver, CO

Pros

• They truly live up to their name, offering a big helping hand and heart.
• The caregiver is punctual, caring, and observant to the client's needs, and communicates with the family at every visit.
• The service is amazing, with personal and knowledgeable caregivers who handle daily tasks with care.
• The caregivers are friendly, on time, and willing to help with whatever is needed; scheduling is accommodating.
• CHH has been responsive and flexible in providing help, a blessing to the family.
• Genelle and her staff go above and beyond, providing compassionate care and becoming part of the family.
• Melissa and Brooke are caring, delightful, and very helpful.
• All staff are helpful, compassionate, and knowledgeable.

Cons

• The caregiver stopped coming after almost a year, leaving the wife distraught.
• Genelle told the client that A Caring Hand and Heart would not be a good fit to provide care for their wife.
• The reviewer could not reconnect with the company; no one returned their emails, leading them to doubt trusting in-home care.
• The owner was described as not very professional and rude, and as non-responsive.
• There was an appointment where the caregiver arrived early, left a card, and then could not return because she had to feed her dog.
• There was a billing dispute in which Genelle charged a higher mileage rate (0.75 per mile) than the caregiver (0.58 per mile).

Review

Caring Hearts & Hands in Denver is best suited for families seeking warm, in-home caregiving that keeps an aging relative in familiar surroundings while receiving practical help with daily tasks, personal care, and light medical support. The agency emphasizes relationship-building, flexible scheduling, and a hands-on approach led by Genelle, with caregivers who become a trusted part of the home routine. Families report caregivers who are punctual, attentive, and deeply committed to comfort and safety, capable of handling tasks from meals and laundry to showers, dressing, and even specialized needs like catheter bag care. For seniors who value continuity of presence and a home-centered care model, this agency offers a compelling fit.

Those who may want to consider alternatives are typically prioritizing absolute administrative reliability and guaranteed 24/7 coverage with minimal risk of gaps. A few reviews highlight occasional friction in responsiveness, including instances where emails went unanswered or a schedule change required extra chasing. Billing concerns also surfaced around mileage charges, suggesting a need for crystal-clear, written policies. In situations requiring highly standardized, enterprise-grade coordination, or where strict professional boundaries and consistent point-of-contact handling are non-negotiable, other providers or facility-based options may offer greater predictability and formal accountability.

The strongest pros center on heartfelt care and practical support delivered with consistency. Families repeatedly praise punctual, caring aides who communicate well and tailor services to individual wishes, often staying flexible to meet changing needs. The care team’s skill set goes beyond basic companionship to include routine medical and daily living tasks, transportation to appointments, and even holiday decorating, clear evidence of a company that treats caregiving as a meaningful partnership. Notable wins include caregivers who integrate into family life, respect clients’ routines, and spend extra time to ensure comfort and meaningful connection, which translates into real peace of mind for relatives who cannot be constantly on call.

Yet the main cons, when present, center on continuity and administration. A few families encountered caregiver turnover or last-minute changes that disrupted routines, with some frustration over how communications were managed. A minority felt wary about accountability or responsiveness from ownership, and at least one review flagged perceived unprofessional behavior. These issues are not universal, but they are real enough to influence decision-making for households needing uncompromising reliability and transparent, predictable operations. The key risk is the possibility of uneven coverage or slower resolution of questions if a single point of contact is not consistently available.

Despite these caveats, the pros can substantially offset the cons when the family enters with clear expectations and a proactive plan. The strongest counterbalance is the patient-centered approach: Genelle and the team invest in matching the right caregiver to the client, then staying engaged with families to adjust care as needs evolve. When a caregiver calls in sick or a scheduling challenge arises, the agency has demonstrated a willingness to step in, coordinate substitutes, and maintain continuity where possible. The depth of personal engagement, caregivers who become part of the home life, and administrators who keep families posted, creates a reservoir of trust that can absorb occasional administrative hiccups.

For families weighing the decision, the recommendation is to use Caring Hearts & Hands for seniors who want to remain at home with capable, compassionate help and who can tolerate a few potential administrative frictions in exchange for deeply individualized care. To mitigate risk, insist on a documented care plan with a written schedule, a clear escalation path for urgent concerns, and explicit billing terms including mileage. Request introductions to primary caregivers and a concrete back-up coverage policy, and seek references that reflect the agency’s responsiveness in real-time, not just in theory. In short, this Denver provider earns strong consideration for in-home, relationship-driven care, especially where flexibility, warmth, and family-style communication matter most; for absolute certainty in coverage and corporate-level reliability, exploring additional options or facility-based care may be prudent.

This part of Denver, Colorado, offers a convenient and diverse range of amenities for senior living. Within close proximity, there are multiple pharmacies, parks for leisurely strolls or picnics, cafes for socializing with friends, reputable physicians and hospitals for medical care, restaurants for dining out, places of worship for spiritual needs, theaters for entertainment, and transportation options such as the Arapahoe Light Rail Station. The area also boasts a mix of recreational activities including dog parks and dispensaries for those interested. With its blend of services and attractions nearby, this neighborhood provides a well-rounded environment that can cater to the needs and interests of seniors looking to reside in a vibrant community.

Pharmacies

• Walgreens (0.2 miles)
• Walgreens (1.5 miles)
• Walgreens (1.6 miles)
• Walgreens (1.7 miles)
• Walgreens (1.9 miles)
• King Soopers Pharmacy (2.2 miles)
• Emerald Fields Glendale Recreational Dispensary (2.2 miles)

Parks

• Ash Grove Park (0.5 miles)
• Infinity Park (1.6 miles)
• Mamie D Eisenhower Park (1.6 miles)
• Bonnie Brae Ellipse Park (2.4 miles)
• Rosamond Park (3 miles)
• Kennedy Dog Park (3.1 miles)
• Washington Park (3.3 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (1.9 miles)
• Starbucks (2.3 miles)
• Stella's Coffee House (3.4 miles)
• Starbucks (3.4 miles)
• Aviano Coffee (3.4 miles)
• Black Rock Coffee Bar (3.7 miles)

Physicians

• Cherry Creek Pediatrics (1.6 miles)
• Porter Adventist Hospital (3 miles)
• Rose Medical Center Medical Libr (3.8 miles)
• Orthopedic Associates (3.8 miles)
• Colorado Surgical Arts (3.8 miles)
• Center For Hearing, Speech, & Language (3.9 miles)
• Invision Sally Jobe at Centrum DTC | Surgical Center (4 miles)

Hospitals

• Cherry Creek Eye Center (1.6 miles)
• National Jewish Health (4.4 miles)
• Webb Center for Primary Care (5.1 miles)
• University of Colorado Hospital (6 miles)

Restaurants

• Raising Cane's Chicken Fingers (1.6 miles)
• Bull & Bush (1.8 miles)
• Chick-Fil-A (2 miles)
• Piper Inn (2.5 miles)
• Old Town Hot Pot (3 miles)
• Flower Child (3.2 miles)
• NoRth (3.4 miles)

Places of Worship

• Temple Sinai (1.9 miles)
• St John's Cathedral (5.2 miles)

Theaters

• Amc 9+Co 1 (3.6 miles)
• Regal UA Denver Pavilions 4DX & RPX (5.9 miles)

Transportation

• Arapahoe Light Rail Station (5.7 miles)
• United Airlines Flight Training Center (6 miles)