Sunrise at University Park

Pros

• The staff at Sunrise of University Park is described as very nice and super friendly, contributing to a welcoming atmosphere for residents and visitors alike.
• Communication with families regarding residents' care is praised as excellent, helping to ease the transition into assisted living or memory care.
• Residents enjoy a variety of activities, including bingo, chair yoga, and movie nights, which help create an engaging community environment.
• The facility is noted for being clean and secure, making it a reassuring choice for families seeking care for their loved ones.
• Many reviewers appreciate the accommodating nature of the staff in personalizing care based on individual needs and preferences.
• The food offered at Sunrise is generally well-received, with some meals described as delicious and appealing.
• Visitors are impressed by the thoroughness of tours conducted by staff members, highlighting the range of amenities available in the facility.
• The smaller size of the community is viewed positively, fostering a more welcoming atmosphere and better staff-to-resident ratios.

Cons

• There were concerns about treatment levels, with the same level of care being provided despite increases in costs.
• The transition from assisted living to memory care was handled very poorly, and there was inadequate staffing in memory care units.
• Some areas of the facility were run down, such as rotting outdoor furniture and an unkempt memory care patio.
• The rooms at Sunrise of University Park were described as institutional and not suitable for comfortable living.
• Medical care was considered subpar, and complaints about the food indicated a lack of variety in the menu.
• Management was described as poor and unresponsive to resident needs.
• A family member felt pressured during the tour, likening it to dealing with a used car salesman without any focus on care needs.
• There were multiple incidents reported that led one reviewer to remove their loved one from the facility after just one month.
• Concerns were raised about cleanliness and daily care for residents being inadequate.
• Overall, some reviewers felt that while certain staff members cared deeply for residents, they were often short-staffed, impacting the quality of care provided.

Review

Sunrise of University Park: An Overview from Residents and Families

In recent reviews, Sunrise of University Park has garnered a wide array of opinions from families and residents regarding their experiences in the assisted living and memory care facilities. While some praise the community for its accommodating staff and friendly atmosphere, others express significant concerns about the quality of care, communication, and overall facility conditions.

Many families report positive experiences with the transitioning process into Sunrise’s assisted living setup. One reviewer emphasized how their brother felt well settled in the community and how it was clear that he was happier than he had been in a long time. This sentiment echoed across several comments highlighting effective communication between family members and staff, as well as appreciation for the food quality and cleanliness of rooms during initial transitions into residence. The housekeeping staff received commendations for their dedication to maintaining cleanliness throughout the facility.

However, as some residents transitioned into memory care, criticisms began to surface. Several reviewers noted that while initial impressions were favorable—culminating in seamless move-in processes—the level of care seemed to stagnate despite rising costs associated with enhanced care plans. A significant concern arose over understaffing; one reviewer mentioned instances where only one caregiver was responsible for twelve patients during a full shift in memory care. This lack of adequate staffing raised alarm bells about whether residents were receiving appropriate levels of attention and personalized care.

Communication problems also emerged as a consistent theme throughout many reviews. Families expressed frustration regarding insufficient updates on their loved ones’ health and treatment plans, leading to feelings of anxiety about their well-being within the facility. Some caregivers were highlighted positively—many displayed warmth and genuine concern—but upper management faced criticism for allegedly poor oversight compared to frontline caregivers who often seemed overwhelmed by their duties due to short staffing.

Facility conditions drew mixed responses as well. While many praised common areas for being clean and inviting, certain aspects such as dilapidated outdoor furniture and an untidy memory care patio were criticized heavily by others. Reviews pointed out that these aesthetic inconsistencies could affect not only resident comfort but also overall satisfaction with life at Sunrise.

On a brighter note, several families noted moments when they witnessed joy among residents engaged in various activities organized by dedicated staff members who knew each resident personally. Social programming—including bingo nights, jewelry-making sessions, chair yoga classes, movie nights, trivia quizzes—was described enthusiastically by many reviewers who felt these efforts fostered community spirit among residents. However, some suggested that menus lacked variety during mealtimes while highlighting that food quality did meet expectations.

Ultimately, opinions on Sunrise of University Park are polarized; while some expressed contentment enough to recommend it to families searching for similar options for their loved ones—highlighting its secure environment—the reviews serve as a cautionary reminder about specific operational deficiencies needing urgent attention. Aspects like better communication practices with families about changes in condition or treatment plans could go a long way toward improving trust levels among current residents' families while addressing existing issues tied to high staff-to-resident ratios would greatly enhance daily care standards—a critical factor in senior living communities where personalized attention is paramount.

As prospective residents consider this facility based on both glowing endorsements from satisfied families alongside cautionary tales encompassing challenges encountered within its walls—it becomes essential they inquire comprehensively regarding detailed operations that might affect long-term happiness & wellbeing before making any commitments themselves or placing loved ones there permanently.

This part of Colorado Springs, Colorado, offers a variety of healthcare options with several physicians' offices and hospitals located within a short distance. There are also multiple pharmacies nearby for convenience. In terms of recreational activities, there are several cafes and restaurants in the area where you can enjoy a meal or coffee with friends. Additionally, there are parks nearby such as Cottonwood Creek Park and Palmer Park where you can enjoy outdoor activities. Transportation options are available with a U-Haul Moving & Storage facility nearby for any moving needs. Overall, this area provides a well-rounded community with easy access to healthcare services, dining options, and recreational opportunities.

Physicians

• Mountain View Medical Group (1.2 miles)
• Dublin Primary Care (1.2 miles)
• Advantage Family Medicine (1.2 miles)
• Kluk, Augusta Uchealth Orthopedics Clinic Grandview (1.5 miles)
• Dr Demaceo Howard (1.5 miles)
• Premier Army Health Clinic (1.5 miles)
• UCHealth Orthopedics Clinic Grandview (1.6 miles)

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.7 miles)
• A Village Pharmacy (2.8 miles)

Hospitals

• Surgical Center At Premier (1.5 miles)
• UCHealth Emergency Care - Grandview Hospital (1.6 miles)
• Audubon Ambulatory Surgery Center (2.6 miles)
• DaVita Pikes Peak Dialysis Center (3.6 miles)
• Memorial Hospital (3.7 miles)

Cafes

• Panera Bread (1.7 miles)
• Panera Bread (2.1 miles)
• Dutch Bros Coffee (2.2 miles)
• Dutch Bros Coffee (2.7 miles)
• Wayfinder Coffee Co. (2.7 miles)
• Dutch Bros Coffee (3.7 miles)

Restaurants

• Cowboy Star (1.7 miles)
• Five Guys Burgers & Fries (2 miles)
• ViewHouse Colorado Springs (2 miles)
• Old Chicago (2.2 miles)
• McDonald's (2.3 miles)
• McDonald's (2.4 miles)
• Burger King (2.4 miles)

Transportation

• U-Haul Moving & Storage (2.1 miles)

Parks

• Cottonwood Creek Park (2.1 miles)
• Palmer Park (3.3 miles)
• Ute Valley Park (3.3 miles)