Synergy HomeCare - Colorado Springs

Pros

• The owners are among the kindest people and always go above and beyond to provide care, love, and comfort.
• Synergy's caregivers are knowledgeable, helpful, and kind, delivering outstanding care.
• The team offers a boutique-style level of service that feels personal compared to corporate providers.
• Synergy's staff are kind and caring professionals who work tirelessly to assist clients and their families.
• The care team is responsive, communicative, and truly dedicated to compassionate care.
• Clients feel like family thanks to thoughtful caregiver matching and consistent, dependable service.
• Synergy is reliable, flexible, and professional, giving families peace of mind.
• The caregivers consistently treat loved ones with kindness and respect.
• Reviewers frequently say Synergy is the best choice for home care and highly recommend it.

Cons

• They only care about making money off the helpless.
• The owner Brooke is one of the rudest, most stuck up people I have ever met in my life.
• They will call the cops on any family members for absolutely no reason, just to try to get them out of the picture.
• They left more problems than they solved.

Review

Synergy HomeCare in Colorado Springs is best suited for families that want their loved one to stay at home under a highly personalized, boutique-style care plan. This community excels when a senior's needs are met with one-on-one attention, careful caregiver matching, and a team that treats clients like family. It shines for dementia-related support, post-acute recovery at home, and ongoing daily assistance where consistency and warmth matter more than a rigid institutional routine. For families prioritizing a lower upfront price, a strictly medical-nursing footprint, or a facility-based social program, alternatives - ranging from larger corporate agencies to nursing homes - may offer a different fit.

The strongest advantages lie in leadership involvement, caregiver quality, and communications that feel proactive rather than reactive. Owners who actively participate in intake and matching set a tone of accountability and precision. Caregivers are described as knowledgeable, patient, and genuinely kind, with assignments tailored to the home, routine, and personality of the recipient. The boutique approach translates into reliable continuity: families report same-day, flexible scheduling, and caregivers who "feel like family" rather than interchangeable workers. Office staff are praised for responsiveness and organized, transparent communication, which reduces anxiety for families navigating complex care needs.

Among the less frequent, yet present, concerns are occasional negative impressions of management style from a minority of reviewers. A couple of voices allege rude behavior or problematic confrontations, including insinuations about involving authorities - claims that stand in stark contrast to the overwhelming chorus praising the owners' empathy and professionalism. Taken in aggregate, these outliers are not representative of the typical experience described by hundreds of families who rely on Synergy for dependable, compassionate care. The broader evidence points to a model where ownership accountability and direct involvement help catch and correct issues before they escalate, though no provider is immune to isolated personality clashes or misunderstandings.

Those strong points more than offset the potential downsides when evaluated against what families actually need. The ability to deploy the right caregiver at the right time, to adapt to changing schedules, and to escalate to medically capable help within minutes when a health event occurs creates a powerful safety net without forcing a move to a facility. The "peace of mind" factor is repeatedly cited by families who watch Synergy coordinate care across complex days, sometimes spanning hospital ER events to in-home recovery, with a level of calm that's rare in home-care settings. The care teams' emphasis on dignity, respect, and practical independence helps seniors stay as comfortable and engaged as possible in their familiar environments.

For families choosing this path, practical evaluation questions matter most. Look for how caregivers are matched to personality as well as needs; request a clear plan for scheduling changes and back-up coverage; confirm the availability of on-call medical oversight when needed, and gauge how the agency communicates changes or concerns. A direct conversation with Brooke, Ian, or the leadership team about expectations and what "great care" looks like in your home provides a crucial reality check. If the goal is consistent, compassionate, in-home support that treats a loved one as a valued person rather than a case, Synergy delivers.

Bottom line: Synergy HomeCare is a compelling choice for families who prize a home-centered, personalized, and reliably responsive care team. It is less suitable for those whose priorities center on the cheapest price, or on a 24/7 strictly medical nursing footprint within a facility setting. The combination of owner-led intake, careful caregiver matching, and proactive communication creates a strong framework for comfort and continuity. When evaluated honestly against personal needs, this community stands out as a practical, experienced option that makes aging in place both feasible and emotionally sustainable for most families.

This area of Colorado Springs, Colorado offers a variety of medical facilities including Mountain View Medical Group, Advantage Family Medicine, and Premier Army Health Clinic within close proximity. Additionally, there are several pharmacies such as Walgreens and CVS Pharmacy nearby for convenient access to medications. The area also boasts a selection of cafes like Dutch Bros Coffee and Panera Bread for social outings or quick bites. For recreational activities, residents can enjoy parks like Cottonwood Creek Park and Palmer Park, as well as dining options such as Cowboy Star and Chick-Fil-A. Furthermore, transportation services like U-Haul Moving & Storage are available for any moving needs. Overall, this neighborhood provides a mix of healthcare resources, dining options, and leisure activities making it a suitable choice for senior living in Colorado Springs.

Physicians

• Mountain View Medical Group (0 miles)
• Advantage Family Medicine (0 miles)
• Colorado Springs Allergy and Asthma Clinic (0.9 miles)
• Dr Demaceo Howard (1.4 miles)
• Premier Army Health Clinic (1.4 miles)
• Dublin Primary Care (1.7 miles)
• Colorado Institute For Pain Management (1.8 miles)

Cafes

• Dutch Bros Coffee (1.1 miles)
• Wayfinder Coffee Co. (2.1 miles)
• Panera Bread (2.6 miles)
• Starbucks (2.8 miles)
• Dutch Bros Coffee (3 miles)
• Panera Bread (3.1 miles)
• Starbucks (3.3 miles)

Hospitals

• Surgical Center At Premier (1.4 miles)
• Audubon Ambulatory Surgery Center (2.4 miles)
• UCHealth Emergency Care - Grandview Hospital (2.6 miles)
• DaVita Pikes Peak Dialysis Center (3.3 miles)
• V A Clinic (3.8 miles)

Pharmacies

• Walgreens (1.5 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• A Village Pharmacy (1.8 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.6 miles)

Parks

• Cottonwood Creek Park (1.9 miles)
• Palmer Park (2.4 miles)
• Eastridge Dog Park (2.9 miles)
• Pring Ranch Park (3 miles)

Restaurants

• Burger King (2.5 miles)
• McDonald's (2.5 miles)
• Erickberto’s Mexican Food (2.6 miles)
• Cowboy Star (2.7 miles)
• McDonald's (2.9 miles)
• Five Guys Burgers & Fries (3 miles)
• Chick-Fil-A (3 miles)

Transportation

• U-Haul Moving & Storage (3.2 miles)

Theaters

• Cinemark Carefree Circle And Imax (3.2 miles)