Synergy HomeCare - Colorado Springs

Pros

• The owners are among the kindest people and consistently go above and beyond to provide care, love, and comfort to clients and their families.
• The caregivers are knowledgeable, helpful, and kind, delivering excellent experiences.
• Taylor has been amazing with clients' loved ones.
• Synergy's staff are kind and caring professionals who work tirelessly to assist clients and caregivers.
• Clients appreciate Synergy's boutique-style service and highly recommend it.
• The staff are communicative, responsive, and truly dedicated.
• The owners personally meet clients and assign the right caregiver, ensuring a good fit.
• Synergy can quickly provide a certified medical professional at a home when needed.
• The team feels like family - caregivers are professional, respectful, and compassionate.

Cons

• One reviewer described the owner Brooke as rude and stuck-up.
• A reviewer claimed the company only cares about making money off the helpless.
• A reviewer alleged they would call the cops on family members for no reason, just to remove them from the picture.
• They acknowledged that staffing caregivers for a difficult elderly client has not always been easy.

Review

The team at Synergy HomeCare in Colorado Springs stands out for more than just their professional expertise - they embody the kind of warmth and genuine care that families feel from the very first contact. Many reviewers describe the owners as two of the kindest people they've met, people who consistently go above and beyond to provide not only care but love and comfort to clients and their families. The sense that this is a small, boutique operation rather than a distant corporate entity comes through in every story: a focus on personal connection, thoughtful attention, and a culture that feels more like a family than a business.

Across the board, the caregivers are praised for their knowledge, helpfulness, and kindness. Taylor is repeatedly cited as exceptional, with one family calling her amazing with their dad and noting that other caregivers who have come through also did an outstanding job. The staff are described as kind and caring professionals who work tirelessly to support both clients and fellow caregivers. People express a strong preference for Synergy's boutique-style service over larger, impersonal providers, and Colorado Springs is repeatedly framed as fortunate to have such a compassionate team delivering one-on-one care.

The experiences share a common thread of reliability and attentiveness. One reviewer notes that after a back injury, Synergy supplied extra help that proved to be caring and capable. Another describes Ian as amazing at every step, highlighting how he consistently accommodates schedules and helps people plan with minimal disruption. After only a few months, many families feel a deep sense of appreciation for the level of support and the peace of mind that comes with knowing there is always someone dependable at the ready.

Personal involvement from the owners is a hallmark of the Synergy experience. In several accounts, one of the owners personally meets with the family to assess needs and match them to a caregiver who can truly fit their home and routines. This personalized touch helps transforms the arrangement into something that feels almost like family within a matter of weeks. There are dramatic stories too, such as a medical emergency where, even when a caregiver was on vacation, Synergy sprang into action with minutes' notice to have a certified medical professional at home to ensure proper care - a vivid illustration of their commitment to being there when it truly matters.

Clients repeatedly attest to the knack Synergy has for sending the right person at the right time. This level of alignment - caregivers who understand the home environment, routines, and the individual needs of the person receiving care - produces a remarkable sense of calm and confidence. Reviewers speak about how this consistency translates into real peace of mind, something many have searched for after experiences with other providers and facilities. The team's emphasis on communication, patience, problem solving, positivity, and empathy comes up again and again as the core of what makes the service genuinely outstanding.

Beyond the elderly, families describe how Synergy's support extends to broader needs. One account highlights a long-term relationship with an 88-year-old father as well as caregiving services for the family's children, including a child with autism who is nonverbal. The ability to accommodate changing schedules, be flexible with care plans, and respond professionally and compassionately is repeatedly emphasized. The testimonials consistently celebrate how the care team treats loved ones with the same respect and compassion they would offer their own family, a sentiment that underpins the strong recommendations to choose Synergy over other options such as nursing homes or rehabilitation facilities.

There are stories of deep trust and appreciation as well. A reviewer describes a 94-year-old mother-in-law receiving care for two years, eight hours a day, with a team that is consistently professional, understanding of dementia, and steadfast in staying with the same caregivers. The overall tone is that Synergy can keep a loved one comfortable at home and preserve independence where possible, all while maintaining an open line of communication with the family. This reliability and the sense of being supported both in scheduling and in the care itself are repeatedly highlighted as the defining strengths of the service.

The care extends into practical life moments as well - care for a mom after hip replacement, reliable and responsive office staff, and a team so integrated that it feels like part of the family. Reviewers describe being kept informed and involved, with caregivers who are not only capable but also emotionally invested in the well-being of their clients. The consistency and depth of care create a level of comfort that makes it possible for families to navigate challenging times with confidence.

Not every voice mirrors the glowing praise, however. One reviewer expressed a sharp negative experience, accusing the owner Brooke of rudeness and alleging the organization exists to profit at the expense of those in need. They claimed the team would go so far as to call the police to remove family members from the picture. While this sentiment stands in stark contrast to the overwhelming majority of experiences shared, it serves as a reminder that, as with any service, perspectives can vary and that the majority of clients have found Synergy's approach to be deeply beneficial and heartfelt.

On balance, the stories paint a picture of a company defined by genuine care, meaningful relationships, and a team that consistently demonstrates that "the right person at the right time" really can change the experience of home care. Ian, Taylor, Rose, Jaz, Hope, Brooke, and many others are recalled with gratitude for their professionalism, empathy, and unwavering dedication. For families seeking trusted, compassionate, in-home support in Colorado Springs, Synergy HomeCare emerges as a trusted partner - with dozens of heartfelt testimonials to prove it.

This area of Colorado Springs, Colorado offers a variety of medical facilities including Mountain View Medical Group, Advantage Family Medicine, and Premier Army Health Clinic within close proximity. Additionally, there are several pharmacies such as Walgreens and CVS Pharmacy nearby for convenient access to medications. The area also boasts a selection of cafes like Dutch Bros Coffee and Panera Bread for social outings or quick bites. For recreational activities, residents can enjoy parks like Cottonwood Creek Park and Palmer Park, as well as dining options such as Cowboy Star and Chick-Fil-A. Furthermore, transportation services like U-Haul Moving & Storage are available for any moving needs. Overall, this neighborhood provides a mix of healthcare resources, dining options, and leisure activities making it a suitable choice for senior living in Colorado Springs.

Physicians

• Mountain View Medical Group (0 miles)
• Advantage Family Medicine (0 miles)
• Colorado Springs Allergy and Asthma Clinic (0.9 miles)
• Dr Demaceo Howard (1.4 miles)
• Premier Army Health Clinic (1.4 miles)
• Dublin Primary Care (1.7 miles)
• Colorado Institute For Pain Management (1.8 miles)

Cafes

• Dutch Bros Coffee (1.1 miles)
• Wayfinder Coffee Co. (2.1 miles)
• Panera Bread (2.6 miles)
• Starbucks (2.8 miles)
• Dutch Bros Coffee (3 miles)
• Panera Bread (3.1 miles)
• Starbucks (3.3 miles)

Hospitals

• Surgical Center At Premier (1.4 miles)
• Audubon Ambulatory Surgery Center (2.4 miles)
• UCHealth Emergency Care - Grandview Hospital (2.6 miles)
• DaVita Pikes Peak Dialysis Center (3.3 miles)
• V A Clinic (3.8 miles)

Pharmacies

• Walgreens (1.5 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• A Village Pharmacy (1.8 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.6 miles)

Parks

• Cottonwood Creek Park (1.9 miles)
• Palmer Park (2.4 miles)
• Eastridge Dog Park (2.9 miles)
• Pring Ranch Park (3 miles)

Restaurants

• Burger King (2.5 miles)
• McDonald's (2.5 miles)
• Erickberto’s Mexican Food (2.6 miles)
• Cowboy Star (2.7 miles)
• McDonald's (2.9 miles)
• Five Guys Burgers & Fries (3 miles)
• Chick-Fil-A (3 miles)

Transportation

• U-Haul Moving & Storage (3.2 miles)

Theaters

• Cinemark Carefree Circle And Imax (3.2 miles)