Right At Home of Colorado Springs

Pros

• The owners, TJ and Wendy, are passionate and devoted to senior care.
• Right at Home initiates services promptly for clients.
• Clients and their families are pleased with the care and support provided by the Right at Home team.
• The staff at Right at Home is professional, compassionate, and responsive, making the process smoother for everyone.
• The Right at Home team has an amazing culture of inclusiveness, support, and encouragement.
• Caregivers are on time, kind, and helpful.
• Right at Home is an excellent supplemental care provider with caring staff and responsive management.
• Callie is a hardworking caregiver who delivers excellent care.
• Right at Home provides caregivers who care deeply about their clients.
• The company handles scheduling changes well and keeps caregivers available when needed.
• The caregivers go above and beyond for clients and their families.
• Right at Home has provided extensive, long-term support and is fantastic.

Cons

• Alicia, a caregiver, was described as rude and arrogant, and allegedly stole a mother's brooch.
• The company was described as not good and to stay away, with staff who are very rude when contacted and an office that is unhelpful.
• Unfair treatment of employees was claimed.
• Some staff were said to sit and watch TV all day for $20/hr, while the family spent hundreds of thousands.
• The reviewer alleged the company refused to return a mother's deposit, citing breach of contract, and called management cruel and greedy.
• One reviewer simply labeled the company as having poor management.
• Right at Home was criticized for sudden, frequent changes in the care schedule, leading to inconsistent caregivers.

Review

Right At Home of Colorado Springs is best suited for seniors who want to stay in their own home while receiving practical, hands-on support. The model fits families seeking a responsive, relationship-manager?driven agency that can coordinate multiple caregivers, arrange same-day or rapid-start care after hospital discharge, and scale services up or down as needs change. It targets clients who value compassionate, professional aides who arrive on time, and who view caregiving as a collaborative partnership rather than a one-and-done service. For those who prioritize flexibility over rigid contractual obligations, this provider offers a welcome level of adaptability that keeps care close to home and routines intact.

Alternatives become worth considering for families needing unwavering scheduling guarantees, stronger protections around deposits, or people who want the social and structured programming of a memory-care or assisted-living setting. Several reviews flag concerns about office communication and management, and a few accounts describe instances of poor behavior by individual caregivers. In such cases, a provider with stricter caregiver screening, explicit back-up coverage, and clearer billing protections may be preferable. A traditional assisted-living community also offers round-the-clock supervision and built?in activities that some families will value over in-home support.

The strengths are substantial. A quick start on services, consistent professionalism, and a culture that prizes inclusiveness and caregiver empowerment create real value. The relationship manager model concentrates accountability so families know whom to call, which reduces friction during transitions. Caregivers handle a wide range of tasks - from daily in-home care to grocery shopping, transportation, and companionship - keeping loved ones safe and in familiar surroundings. These advantages, together with a long-running track record of small but meaningful wins, help offset occasional scheduling hiccups and the reality that not every caregiver will be perfectly seasoned. Still, a single serious breach - such as a theft allegation - can erode trust and must be weighed carefully.

To maximize benefits, families should press for a stable caregiver roster and a dedicated relationship manager as the default contact. Request a formal, written care plan with clear expectations, and insist on transparent billing with no hidden minimums or surprises. Ask about back-up coverage for inevitable schedule gaps, and set up a structured check-in cadence to catch drift early. Do reference checks and request detailed caregiver profiles; keep all paperwork organized, and document every scheduling change. Consider a trial period with defined milestones, and establish a process for escalating concerns before stakes become personal matters.

In medical contexts, the agency has proven its usefulness. Post?acute recovery, such as after pacemaker procedures, and ongoing end-of-life support have benefited from rapid deployment and attentive, practical care. Reviews consistently praise caregivers' kindness, punctuality, and willingness to go the extra mile, and the no-contract/no-minimum-hours structure provides flexibility when needs ebb and flow. The strongest caregivers - like Callie and others repeatedly cited - demonstrate what this service can deliver when the right match is made and communication lines stay open.

In sum, Right At Home Colorado Springs stands out as a capable, caregiver-focused option for families prioritizing home-based care with a personal touch and a centralized point of contact. It rewards due diligence with meaningful advantages - speed, flexibility, and a culture of compassion - while warning that scheduling instability and a few problematic experiences can undercut the overall value. Families should enter with clear expectations, a plan for continuity, and a strategy to vet and monitor caregivers closely. For those who want to keep loved ones at home, benefit from responsive leadership, and value a relationship-manager approach, this provider deserves serious consideration; for outcomes centered on guaranteed schedules and fortress-like protections, alternatives may be the wiser path.

This area of Colorado Springs, Colorado, offers a convenient and accessible location for senior living. With a variety of physicians, pharmacies, and hospitals within close proximity, residents can easily access healthcare services. The neighborhood also features several parks for leisurely walks and outdoor activities. Additionally, there are plenty of dining options ranging from fast food to upscale restaurants. For coffee enthusiasts, there are cafes nearby to enjoy a cup of coffee with friends or family. Places of worship are also available for those seeking spiritual fulfillment. Public transportation options are easily accessible for those who may not drive. Overall, this area provides a well-rounded community with essential amenities and services for seniors looking to settle down in a vibrant neighborhood in Colorado Springs.

Physicians

• Boulder Medical Building (0.2 miles)
• Glover Kristina DO - UCHealth-Kristina Glover DO (0.4 miles)
• UCHealth Breast Surgical Clinic - Printers Park (0.6 miles)
• Printers Park Medical Plaza (0.6 miles)
• Blue Skies Center For Women (0.7 miles)
• Medical Plaza (0.7 miles)
• Pikes Peak Mental Health (0.7 miles)

Pharmacies

• Walgreens (0.2 miles)
• Quality Choice (0.5 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1 miles)
• Indispensary (1.1 miles)
• Walgreens (1.1 miles)
• Lee Osterle (1.2 miles)

Hospitals

• Memorial Hospital (0.3 miles)
• Memorial Health Scheduling Service (0.4 miles)
• Memorial Hospital (0.4 miles)
• Memorial Health System Cancer (0.4 miles)
• Total Renal Care (0.8 miles)
• St Francis Health Center (1 miles)
• DaVita Pikes Peak Dialysis Center (1.3 miles)

Parks

• Memorial Park (0.5 miles)
• John "Prairie Dog" O'Byrne Park (1.2 miles)
• America the Beautiful Park (2.2 miles)
• Monument Valley Park (2.2 miles)
• Palmer Park (2.6 miles)
• Eastridge Dog Park (2.6 miles)

Restaurants

• McDonald's (1.3 miles)
• Odyssey Gastropub (1.6 miles)
• Phantom Canyon (1.8 miles)
• Shuga's (2.1 miles)
• 503W (2.3 miles)
• McDonald's (2.4 miles)
• Chick-Fil-A (2.5 miles)

Cafes

• Dutch Bros Coffee (1.5 miles)
• Good Neighbors Meeting House (1.6 miles)
• Urban Steam Coffee Bar and Cafe (2.4 miles)
• Dutch Bros Coffee (2.5 miles)

Places of Worship

• First United Methodist Church (1.6 miles)
• Sacred Heart Catholic Church (3.4 miles)

Transportation

• I-25/Tejon Park N Ride (2.4 miles)

Theaters

• Cinemark Tinseltown USA and XD (3.4 miles)