Right At Home of Colorado Springs

Pros

• Right at Home provides exceptional care, particularly in crisis situations, demonstrating quick and effective responses from their staff.
• The company does not require contracts, deposits, or minimum hours, making it flexible and accommodating for clients' changing needs.
• Right at Home maintains high standards for their employees and offers a dedicated Relationship Manager to address client concerns effectively.
• Clients have experienced prompt communication and courteous service from the staff at Right at Home compared to other companies.
• Many caregivers from Right at Home are described as quality caregivers who provide excellent support and care to clients.

Cons

• Several caregivers sent by Right at Home were lazy, preferring to sit and watch TV instead of providing proper care.
• The company is refusing to return an elderly widow's deposit, citing "breach of contract," despite her significant financial contributions over the years.
• Management is perceived as cruel and greedy for withholding a deposit from a long-time client after the death of her husband.
• The quality of care varied greatly, with some caregivers lacking basic communication skills and professionalism.
• There are concerns about the qualifications and dedication of caregivers who are compensated minimally, leading to subpar service.
• The reviewer warns others to be cautious and read fine print due to their negative experiences with management and care quality.

Review

Right at Home has received a mix of praise and criticism from families seeking care for their loved ones. Many reviewers have shared their experiences, highlighting both the strengths and weaknesses of the services provided by this home healthcare agency. On one hand, there are numerous testimonials applauding Right at Home for their commitment to providing high-quality care, particularly during critical situations. On the other hand, some customers have voiced significant concerns about the quality of caregivers assigned to their family members and issues related to financial transactions.

Several families, like those caring for elderly parents, reported positive experiences with Right at Home's responsiveness and overall service quality. One reviewer noted how staff members reacted promptly when their mother suffered a stroke, showcasing their ability to manage emergencies effectively. Furthermore, many appreciated that Right at Home does not require contracts or deposits—an aspect that offered flexibility in terms of caregiving hours as patient needs fluctuated. This model proved invaluable when improvements in health meant less intensive care was necessary. The presence of a Relationship Manager was also seen as beneficial; it allowed families to communicate concerns without being shuttled between multiple employees.

The agency’s hiring practices were perceived positively by some clients who felt that caregivers were held to high standards. They highlighted the importance of accountability in caregiving services, which is crucial for families entrusting personal care responsibilities to others. Clients expressed satisfaction with the professionalism and courtesy shown by most staff members while recognizing that certain individuals stood out for being especially dedicated and compassionate.

However, not all experiences were positive. Some reviewers expressed frustration regarding specific caregivers who failed to engage with their loved ones meaningfully. These individuals described instances where caregivers seemed more interested in passive activities like watching television rather than providing attentive care. Such occurrences led some families to question whether they were receiving value commensurate with the price they were paying—or if they merely had access to glorified babysitters instead of qualified caregivers.

A particularly troubling issue arose concerning financial policies related to deposits and fees associated with services rendered over several years. After one client's father passed away and care was discontinued for his mother, Right at Home refused to return her deposit based on claims of "breach of contract." This situation led the family into a distressing dispute with management over what they considered an unjust retention of funds after years of substantial payments totaling hundreds of thousands of dollars for elder care services.

This matter raises broader questions about ethical business practices within home healthcare companies like Right at Home. The emotional toll experienced by families dealing with illness and loss compounded feelings about the company's financial dealings and their treatment upon seeking service termination. Despite acknowledging that some staff exhibited excellence in caregiving roles, clients maintained strong reservations about management's handling of complaints and contractual obligations.

In conclusion, while Right at Home has garnered commendations from many satisfied customers who valued timely response times and qualified staff members during critical times, significant concerns remain regarding caregiver consistency and management's policies around deposits and contracts. Potential clients are advised to conduct thorough research into both caregiver performance records and company policies before committing long-term arrangements for home healthcare services. Careful scrutiny can help ensure that trust is placed only in agencies committed both operationally as well as ethically toward those they serve—especially vulnerable seniors in need of reliable support.

This area of Colorado Springs, Colorado, offers a convenient and accessible location for senior living. With a variety of physicians, pharmacies, and hospitals within close proximity, residents can easily access healthcare services. The neighborhood also features several parks for leisurely walks and outdoor activities. Additionally, there are plenty of dining options ranging from fast food to upscale restaurants. For coffee enthusiasts, there are cafes nearby to enjoy a cup of coffee with friends or family. Places of worship are also available for those seeking spiritual fulfillment. Public transportation options are easily accessible for those who may not drive. Overall, this area provides a well-rounded community with essential amenities and services for seniors looking to settle down in a vibrant neighborhood in Colorado Springs.

Physicians

• Boulder Medical Building (0.2 miles)
• Glover Kristina DO - UCHealth-Kristina Glover DO (0.4 miles)
• UCHealth Breast Surgical Clinic - Printers Park (0.6 miles)
• Printers Park Medical Plaza (0.6 miles)
• Blue Skies Center For Women (0.7 miles)
• Medical Plaza (0.7 miles)
• Pikes Peak Mental Health (0.7 miles)

Pharmacies

• Walgreens (0.2 miles)
• Quality Choice (0.5 miles)
• CVS Pharmacy (1 miles)
• Walgreens (1 miles)
• Indispensary (1.1 miles)
• Walgreens (1.1 miles)
• Lee Osterle (1.2 miles)

Hospitals

• Memorial Hospital (0.3 miles)
• Memorial Health Scheduling Service (0.4 miles)
• Memorial Hospital (0.4 miles)
• Memorial Health System Cancer (0.4 miles)
• Total Renal Care (0.8 miles)
• St Francis Health Center (1 miles)
• DaVita Pikes Peak Dialysis Center (1.3 miles)

Parks

• Memorial Park (0.5 miles)
• John "Prairie Dog" O'Byrne Park (1.2 miles)
• America the Beautiful Park (2.2 miles)
• Monument Valley Park (2.2 miles)
• Palmer Park (2.6 miles)
• Eastridge Dog Park (2.6 miles)

Restaurants

• McDonald's (1.3 miles)
• Odyssey Gastropub (1.6 miles)
• Phantom Canyon (1.8 miles)
• Shuga's (2.1 miles)
• 503W (2.3 miles)
• McDonald's (2.4 miles)
• Chick-Fil-A (2.5 miles)

Cafes

• Dutch Bros Coffee (1.5 miles)
• Good Neighbors Meeting House (1.6 miles)
• Urban Steam Coffee Bar and Cafe (2.4 miles)
• Dutch Bros Coffee (2.5 miles)

Places of Worship

• First United Methodist Church (1.6 miles)
• Sacred Heart Catholic Church (3.4 miles)

Transportation

• I-25/Tejon Park N Ride (2.4 miles)

Theaters

• Cinemark Tinseltown USA and XD (3.4 miles)