Coach Homecare - Colorado Springs

Pros

• Leti is a tremendous caregiver.
• Lisa J is the best, always making sure everything is taken care of.
• Management is great and fast at fixing problems.
• The first caregiver kept the home spotless and maintained it perfectly.
• The staff is very good and friendly.
• The facility is wonderful and caring, with top-notch services.
• The place is full of love and happiness.
• Coach Transportation does a great job providing transportation for Medicaid and private-pay clients.

Cons

• They hire thieves and do not perform proper background checks.
• They employ drug addicts and their staff are not effective at cleaning or doing what needs to be done.
• Caregivers steal from clients and misappropriate money for personal errands.
• Dishes may be claimed as washed but floors remain dirty and areas around furniture aren't cleaned.
• They tolerate unprofessional behavior and bullying from staff.
• Management/communication is poor; messages are ignored and issues are not addressed promptly.
• Visits are canceled or rescheduled last minute, causing wasted time and travel for caregivers.
• They prioritize finances over patient care, with Medicaid-related issues and mismanagement cited.
• Some reviewers label the company as a horrible place to work and strongly advise against using them.

Review

These reviews present a broad spectrum of experiences with this agency, spanning both glowing praise and sharp criticisms. On one end, several commenters describe caregivers who are attentive, capable, and genuinely caring, while others recount troubling problems they say undermine the whole service. The company operates in multiple Colorado locations, including Pueblo, Colorado Springs, and Denver, and reviewers describe both in-home care and transportation services tied to Medicaid and private pay arrangements. The overall impression is a mix: some families feel deeply helped and supported, while others feel let down in ways that touch on reliability, integrity, and the fundamental quality of care.

A recurring thread among the harsher evaluations is concern about the caliber of some caregivers and the credibility and background checks of staff. One reviewer dramatically claims that "they hire drug addicts and the staff isn't good at cleaning or actually doing what needs to be done," even alleging theft and money mismanagement during errands. There are similarly strong accusations that "thieves" were hired and that background checks were insufficient, leaving families worried about what is happening inside their loved ones' homes. In the same vein, a few individuals point to specific caregivers who were highly ill-suited for the job, and they urge others to be cautious about who is assigned to their homes. These critiques cluster around perceived lapses in trust, safety, and basic accountability.

Despite these negative voices, there are several pointed endorsements that illuminate what some families value most about the service when it works well. One reviewer highlights Leti as "tremendous," praising her impact on their mother and contrasting it with experiences with other caregivers who were less reliable. Another caregiver, Lisa J, is described as "the best" and consistently engaged - someone who ensures tasks are completed and who communicates about scheduling changes if needed. A number of reviewers also emphasize the responsiveness of management when problems arise, noting that issues are addressed quickly and that caregivers can be changed out to restore a sense of stability and confidence for the client. A recurring sentiment here is relief and appreciation when a caregiver's performance aligns with the family's needs, especially for someone who is homebound or has limited mobility.

The narrative also reveals significant friction around communication, scheduling, and financial logistics. Reviewers recount miscommunications - missed interviews, delays in arranging meetings with owners or administrators, and a perception that certain staff did not relay important information to clients or family members. Specific examples describe meetings that were not honored, phone calls that went unreturned, and notes about client visits that were canceled or never scheduled at all. Some reviewers express frustration that, while the company sometimes offers monetary incentives to cover shifts when demand is high, it does not always compensate caregivers when a client is absent or when an appointment falls through, leaving caregivers feeling unrewarded for their time. In several cases, clients and families describe having to navigate inconsistent policies and unclear lines of authority among managers, directors, and care coordinators.

A notable portion of the longer feedback centers on interpersonal dynamics and organizational culture. Several accounts portray staff as unprofessional or even as "bullies," with one particularly pointed example targeting an individual named Cheyenne for poor communication and failure to honor commitments. The source of distress sometimes extends beyond one employee to accusations about how the entire leadership team operates, including references to the owners and to the structure of who handles client interviews and care assignments. Some reviewers express trust in the founder or owner (Christel) but others describe frustration with leadership transitions or with what they see as a shift in priorities after new ownership took over. The overarching theme is that the experience can swing dramatically depending on which staff members are on duty and which managers are involved in day-to-day decisions.

Interwoven with the critical voices are a cluster of positive, almost testimonial-level reviews. Several entries describe warm, compassionate care that leaves families confident that their loved ones are safe and well looked after. Phrases like "very good and friendly staff," "top notch services," and "the place is run by people with hearts of gold" appear repeatedly. Some reviewers go so far as to say the organization feels like a community where love, care, and happiness are tangible, and they express a willingness to recommend the service to others. There are even notes of gratitude from clients who feel that the caregiving team has made a meaningful difference in daily life, preserving dignity and comfort in the home. Even within the more uncertain reports, these uplifting testimonials underscore that, when functioning smoothly, the agency can deliver the kind of reliable support families seek.

One incident outside the caregiving sphere further colors the mixed impression: a complaint about a transportation van driving aggressively and narrowly avoiding a lane change, accompanied by the sentiment that the company's transportation arm should be avoided in the future. For some readers, this event reinforces broader worries about safety and professionalism across all services offered by the organization. Taken together with the caregiving feedback, it reinforces a nuanced conclusion: the company's strengths appear to lie in the dedication and reliability of individual caregivers and certain responsive managers, while persistent concerns about trust, consistency, and internal communication leave many families wary.

In summary, experiences with this agency vary widely from house to house. Some families praise the care they receive as compassionate, attentive, and life-changing, especially when a caregiver like Leti or Lisa J steps in and builds a strong, trustworthy relationship with the client. Others report serious concerns about character and reliability of staff, insufficient background checks, miscommunication, scheduling instability, and leadership dynamics that can undermine confidence. The transportation side also features both praise when services are smooth and safety concerns when interactions with the company's vehicles raise alarms. The thread that ties these perspectives together is a clear message: the quality of care and the reliability of service hinge on the specific caregiver, the particular staff on duty, and the effectiveness of management in coordinating and communicating plans with families.

This area of Colorado Springs offers a convenient location for senior living, with close proximity to several healthcare facilities including UCHealth Breast Surgical Clinic, Memorial Hospital, and various pharmacies. Parks like Memorial Park and John "Prairie Dog" O'Byrne Park provide opportunities for outdoor recreation and relaxation. The diverse dining options, from fast food chains like McDonald's to upscale restaurants like Odyssey Gastropub, cater to a variety of tastes. Nearby cafes such as Dutch Bros Coffee offer cozy spots for socializing or enjoying a cup of coffee. Places of worship like First United Methodist Church are also easily accessible for spiritual support. With easy access to transportation at the I-25/Tejon Park N Ride and entertainment options like Cinemark Tinseltown USA and XD theater, this area provides a well-rounded living environment for seniors in Colorado Springs.

Physicians

• UCHealth Breast Surgical Clinic - Printers Park (0.2 miles)
• Printers Park Medical Plaza (0.2 miles)
• Medical Plaza (0.4 miles)
• Boulder Medical Building (0.4 miles)
• Blue Skies Center For Women (0.4 miles)
• Kaiser Permanente Parkside Medical Offices (0.5 miles)
• Pikes Peak Mental Health (0.5 miles)

Parks

• Memorial Park (0.3 miles)
• John "Prairie Dog" O'Byrne Park (1.2 miles)
• America the Beautiful Park (2.1 miles)
• Monument Valley Park (2.4 miles)
• Eastridge Dog Park (2.9 miles)
• Palmer Park (2.9 miles)
• Quail Lake Park (3.4 miles)

Hospitals

• Memorial Hospital (0.3 miles)
• Total Renal Care (0.5 miles)
• Memorial Health Scheduling Service (0.6 miles)
• Memorial Hospital (0.6 miles)
• Memorial Health System Cancer (0.7 miles)
• St Francis Health Center (0.9 miles)
• Penrose St Francis Hospital (1.6 miles)

Pharmacies

• Walgreens (0.3 miles)
• Quality Choice (0.7 miles)
• Lee Osterle (0.9 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Indispensary (1.2 miles)
• Walgreens (1.3 miles)

Restaurants

• McDonald's (1.4 miles)
• Odyssey Gastropub (1.7 miles)
• Phantom Canyon (1.7 miles)
• Shuga's (1.9 miles)
• 503W (2.2 miles)
• Chick-Fil-A (2.3 miles)
• Edelweiss Restaurant (2.4 miles)

Cafes

• Dutch Bros Coffee (1.4 miles)
• Good Neighbors Meeting House (1.8 miles)
• Urban Steam Coffee Bar and Cafe (2.2 miles)
• Dutch Bros Coffee (2.6 miles)

Places of Worship

• First United Methodist Church (1.6 miles)
• Sacred Heart Catholic Church (3.4 miles)

Transportation

• I-25/Tejon Park N Ride (2.1 miles)

Theaters

• Cinemark Tinseltown USA and XD (3 miles)