Gentle Care House
Save1333 Darby Street, Colorado Springs, CO 80907
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
The owners at Gentle Shepherd are among the nicest and kindest people. Clients feel like family and are well cared for by the caregivers. Gentle Shepherd is highly recommended for those needing help and a great caregiver. The communication between staff and the office is excellent, and cancellations are handled with advance notice. They truly care about their clients as well as their staff. The team is responsive, with caregivers who are kind and compassionate. Gentle Shepherd provides a consistent, quality pool of caregivers and offers flexibility for unexpected situations. They are easy to work with and dependable, with professional, caring staff. They have reliably good caregivers who support families through dementia journeys and provide relief for family caregivers.
The reviewer states that the company is not trustworthy and that they take advantage of people. The reviewer claims the company says one thing and does another. The reviewer notes the organization is very poor at communicating shift issues, with call-offs or late arrivals being concerning. The reviewer asserts that billing is inaccurate and results in overbilling, and that clients cannot review the bill before payment. The reviewer contends that, given the high fees charged, better oversight is expected. The reviewer reports that caregivers often have attitude problems, provide poor professional attire, frequently call off or leave early, and spend shifts on their phones. The reviewer describes management as having a negative attitude and being horrible, including remarks about attitudes from leadership after moving from Kenya. The reviewer observes that the company started well but, within months, things went south and responses to issues were slow.Gentle Shepherd elicits a broad spectrum of experiences from families and caregivers alike. Across more than a year and a half of engagement, many describe a company that can feel like a lifeline: a team that cares deeply about clients, fosters relationships that feel like family, and provides caregivers who are patient, kind, and competent. In several reviews, the owners are praised as "the nicest, kindest people" to work with, and clients often speak of their loved ones benefiting from caregivers who deliver consistent, compassionate support. The sense of trust grows when communication stays strong and when the office staff, such as Libby, Scott, Mallory, and Savanah, remain accessible and responsive. For some clients, the care experience includes meaningful moments - like a caregiver's willingness to go the extra mile on a road trip to Santa Fe, or regular mid-week visits that keep a person engaged and active. In many of these accounts, the caregiving staff feel like a reliable extension of the family, and clients praise the company for coordinating care that respects dignity and independence.
On the caregiving side, several testimonials highlight caregivers who stand out for their empathy and dedication. Carmen is repeatedly singled out for kindness and effective communication - reaching out with concerns and helping families navigate difficult journeys, especially as dementia progresses. Jackie is celebrated for quickly understanding needs, providing respite for a spouse, and even accompanying a family on a multi-day trip. Other names, like Sharee, are praised for personal connections with patients and for earning lasting trust. Across the board, reviewers emphasize that these caregivers are patient, knowledgeable, and willing to bend over backward to make families' lives easier, even when coordinating care from out of state creates logistical challenges. The consistency of care is also noted in some reviews, with families appreciating that the same caregivers return for visits, which can be a crucial factor in building rapport with a dependent loved one.
Yet the picture is far from uniformly glowing. A number of reviewers describe frustrating experiences with scheduling and communication that undermine confidence. Some report a volatile employment experience - being offered a position one moment and then facing a lack of follow-up or a sudden change in the next - leaving them feeling misled or "wishy-washy." Others recount slow or inconsistent communication from the office when shifts are in question, with call-offs, late arrivals, and last-minute changes creating stress for families already balancing caregiving with work and personal commitments. Several reviews also reflect broader organizational concerns, including the perception that billing and plan administration may not align with actual time worked, and that clients are not always given the opportunity to review bills before payments are processed. In one case, families describe overbilling and express disappointment with the level of oversight given the fee structure.
The negative feedback isn't limited to billing and scheduling. Some reviewers express a strong sense of distrust, with cautions to steer clear. Phrases like "not trustworthy" and concerns about attitudes within management echo through a subset of comments, including experiences that involved management not appearing present or responsive during critical caregiving moments. A few reviewers even describe sensitive personal experiences - such as bruising or other risks at home - while interpreting these incidents as indicators of inconsistent supervision or rushed caregiving practices. There are also comments about staff attire and conduct, with criticisms that some aides appeared disengaged or unprofessional during shifts. Taken together, these reflections portray a company wresting with accountability and quality control in some cases, even as many families continue to rely on Gentle Shepherd for support.
Location by location, the sentiment ranges from highly positive to cautionary. In Colorado Springs, several reviews emphasize reliable, flexible support - emergency coverage on short notice, mid-week outings for elders, and a steady stream of capable caregivers who meet the needs of the families they serve. There's appreciation for how the team adapts when plans change and for the ability to coordinate care with family members who live far away. Other reviews speak to the broader caregiving experience: a manager-friendly approach, a willingness to accommodate medical needs, and an emphasis on communication that makes families feel heard. Still, within the same geographical footprint, other comments point to ongoing issues with consistency and accountability, underscoring that experiences can vary widely even within the same market.
Ultimately, the reviews present a nuanced portrait of Gentle Shepherd. For many families, the organization delivers meaningful, compassionate care that brings relief, respite, and even moments of connection that feel like genuine family support. For others, the experience is marred by administrative friction, inconsistent staffing, and concerns about billing and accountability. The common thread across all of these perspectives is the importance of clear, proactive communication, reliable scheduling, and transparent billing practices. Families evaluating Gentle Shepherd are likely to weigh the company's demonstrated strengths - empathetic caregivers, responsive office staff, and a genuine commitment to client well-being - against the challenges raised by scheduling reliability, management responsiveness, and billing transparency. In the end, Gentle Shepherd seems to be a service that can be a true lifeline when it clicks: a trusted partner that offers deeply caring people and flexible support, but one that also requires careful attention to communication, consistency, and accountability to ensure every family's experience lives up to its best promises.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
City of Colorado Springs Muni (10 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Gentle Care House in Colorado Springs, CO is a warm and inviting assisted living community that offers personalized care for seniors in a comfortable home-like setting. Our board and care home provides a range of care services to meet the individual needs of our residents.
At Gentle Care House, we prioritize the well-being and comfort of our residents. Our fully furnished rooms create a cozy atmosphere where seniors can feel at home. The dining room is spacious and welcoming, providing a pleasant environment for meals. We cater to special dietary restrictions, ensuring that each resident receives nutritious and delicious meals.
Our community features a beautiful garden and outdoor space, allowing residents to enjoy nature and fresh air. Housekeeping services are provided to maintain cleanliness and tidiness throughout the premises. We also offer move-in coordination assistance to ensure a smooth transition for new residents.
To enhance the quality of life for our residents, we provide activities of daily living assistance such as bathing, dressing, and transfers. Medication management is also offered to ensure proper adherence to medication schedules. For those with specific health needs, we offer coordination with healthcare providers and diabetes diet management.
Transportation arrangements can be made for medical appointments or other outings as needed, allowing our residents to access necessary services conveniently. Additionally, nearby amenities include cafes, parks, pharmacies, physicians, restaurants, places of worship, transportation options, and hospitals – providing easy accessibility for our residents' various needs.
At Gentle Care House in Colorado Springs, CO, we strive to create a warm and caring environment where seniors can thrive with the support they require. Our dedicated staff ensures that each resident receives personalized attention while fostering an atmosphere of companionship among our community members.
This part of Colorado Springs, Colorado, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies nearby, accessing medication and healthcare services is easy. There are various dining options including familiar chains like Chipotle and Chick-Fil-A, as well as local favorites such as Black Bear Diner. For medical needs, there are several physician offices within close proximity, ensuring easy access to healthcare services. The area boasts beautiful parks like Ute Valley Park and Garden of the Gods for outdoor recreational activities. Additionally, there are cafes like Panera Bread and Starbucks for socializing or enjoying a quiet cup of coffee. Hospitals such as UCHealth Emergency Care and Penrose St Francis Hospital are easily accessible for any medical emergencies. Places of worship like Calvary Worship Center cater to spiritual needs, while transportation options like U-Haul Moving & Storage provide convenience for travel needs. Overall, this neighborhood provides a well-rounded community with ample resources and services for seniors looking to retire in the area.
Gentle Care House is located at 1333 Darby Street, Colorado Springs, CO 80907 in El Paso County, Colorado
Gentle Care House on seniors.fyi includes 5 photos including images showing caregiver, building, architecture, landscaping, mountains, outdoor, vegetables, dining, and more.
GiGi's House
Colorado Springs, CO
Excellent staff-to-patient ratio in a home-like setting with engaging activities.
Center At Centennial
Colorado Springs, CO
Clean, spacious rooms with attentive staff and strong rehabilitation services.
Enhanced Health Svc
Colorado Springs, CO
Strong personalized elder care with proactive coordination with therapists and weekly family updates.
Fillmore Crossing
Colorado Springs, CO
Affordable, pet-friendly living with on-site amenities.
Point Of The Pines Gardens Assisted Living
Colorado Springs, CO
Attractive amenities with healthy meals and friendly, attentive staff.
Point Of The Pines Gardens Assisted Living reviews
Point Of The Pines Gardens Assisted Living images
The Healthcare Resort Of Colorado Springs
Colorado Springs, CO
Responsive, caring staff; clean, comfortable environment with quality therapy and activities.
The Healthcare Resort Of Colorado Springs costs
The Healthcare Resort Of Colorado Springs reviews
The Healthcare Resort Of Colorado Springs images
Pikes Peak Care Center
Colorado Springs, CO
Active memory-care engagement and attentive staff in a welcoming environment.
Pikes Peak Care Center costs
Pikes Peak Care Center reviews
Pikes Peak Care Center images
Sunrise at University Park
Colorado Springs, CO
Friendly staff, strong family communication, clean environment, and engaging activities in a smaller community.
Sunrise at University Park costs
Sunrise at University Park reviews
Sunrise at University Park images
Brookdale Monument Valley Park
Colorado Springs, CO
Warm, friendly staff in a home-like setting with engaging activities.
Brookdale Monument Valley Park costs
Brookdale Monument Valley Park reviews
Brookdale Monument Valley Park images
Understanding the Distinctions: Assisted Living and Memory Care Explained
The article differentiates between assisted living and memory care, explaining that assisted living supports seniors with daily activities while promoting independence, whereas memory care provides specialized services for individuals with dementia, focusing on secure environments and cognitive support. It also addresses staff training, safety considerations, costs, family involvement, and transition strategies for families navigating these care options.
Guiding Elderly Parents Who Refuse Assisted Living: 6 Practical Steps
Family caregivers face emotional, legal, and practical challenges when elderly parents refuse assisted living, often due to fears of losing autonomy. Open conversations and professional assessments can help address these concerns while exploring alternatives and ensuring safety, potentially leading to legal guardianship if necessary.
Your Comprehensive Guide to Luxury Assisted Living: Elevated Facilities, Amenities, and Costs
Luxury assisted living offers high-quality senior care in a resort-like environment that combines essential medical support, gourmet dining, and personalized services to enhance residents' independence and well-being. These upscale facilities emphasize holistic health and community-building through customized care plans and social activities, catering to the growing demand for enriched senior living experiences despite higher costs.
Interior
Building
Caregiver
Vegetables
