The Healthcare Resort Of Colorado Springs

Pros

• The staff at The Healthcare Resort is described as responsive, kind, caring, and professional.
• Residents appreciate the clean and well-maintained environment of the facility.
• Many reviewers highlight the quality of care provided by nurses and therapists, noting their qualifications and skills.
• The food is often mentioned positively, with some residents finding it tasty and enjoyable.
• The facility has received praise for its beautiful appearance and comfortable living spaces.
• Several reviewers feel that management is making efforts to improve services and address concerns within the community.

Cons

• The facility was described as having an uncaring and unqualified administration, leading to neglectful care for residents.
• There were complaints about the property being very dirty, with rooms never cleaned and staff being underfunded.
• Patients experienced long wait times when using call lights for assistance, indicating a severe understaffing issue.
• The food was frequently labeled as inedible or needing significant improvement in taste and appeal.
• Residents were left waiting for hours without assistance, and some screamed for help without receiving timely care.
• The facility's management seemed to provide misleading information regarding staffing levels.
• Many families felt compelled to advocate for their loved ones' care due to the lack of attention from staff.
• Despite the appealing appearance of the facility, there were concerns about inadequate activity offerings for residents and slow response times to needs.

Review

The experience of individuals and families with long-term care facilities can vary significantly, as highlighted by several reviews of The Healthcare Resort and its services. Some residents have encountered exceptional care, while others reported grave deficiencies in service and attention that raise serious concerns about the facility’s management. This article summarizes key aspects from a range of experiences to provide a comprehensive overview of The Healthcare Resort.

One poignant account revealed a harrowing situation where a husband’s transition to the facility ended tragically due to suspected neglect. The family expressed displeasure over the administration's indifference to their medical concerns, particularly regarding an untreated infection that ultimately led them to seek transfer before further harm could be done. Although some staff members were characterized as “angels” striving for excellence in their roles, the overarching sentiment emphasized a lack of qualified oversight and cleanliness throughout the property. The narrative highlights an alarming reality: elderly patients left unattended in wheelchairs or rooms for extended periods, emphasizing an urgent need for better staffing and responsiveness.

Contrastingly, other reviews showcase positive experiences at The Healthcare Resort. A returning resident noted satisfactory conditions during her stay, praising responsive and caring staff who met her needs effectively. She described her time there as fulfilling with sufficient room accommodations and enjoyable meals—a sentiment shared by another reviewer who lauded both the care she received after arriving in poor condition and the high qualifications of the therapy team. However, even within these favorable assessments, echoes of concern about staffing levels persisted. Issues surrounding delays in assistance when call lights were activated were frequently mentioned across different accounts.

Despite some glowing reports about individual aspects such as clean facilities and attention from nurses or therapists, many reviewers expressed dissatisfaction with food quality and variety offered at mealtimes. While one family commended the chef’s culinary skills, others found themselves disillusioned with the meal quality being below acceptable standards. Furthermore, certain residents highlighted that dining room service was often delayed—an issue compounded by overall reports of short staffing—which seemed to adversely affect various facets of daily living within the facility.

Another reviewer voiced frustration over inadequate physical rehabilitation services after suffering a stroke; they felt undeserved confinement was imposed upon them instead of adequate therapeutic support being provided promptly. This aligns with broader sentiments noted elsewhere regarding active patient engagement—or rather lack thereof—and emphasizes that while some departments excelled (like therapy), overall coordination seemed lacking on multiple occasions.

In more recent evaluations depicting ongoing improvement efforts at The Healthcare Resort surfaced amongst mistakes experienced during earlier stays by loved ones. A family member observed that their parent’s transition into long-term care demonstrated both potential yet apparent growing pains within this relatively new community; they noted cleanliness but maintained there was much room for improvement concerning food quality and activity offerings designed for resident engagement.

Ultimately, opinions on The Healthcare Resort are decidedly mixed; testimonials underscore both commendable attributes alongside significant issues requiring immediate attention from administration. Aspects like unclean environments, apathetic responses from staff during emergencies, insufficient rehabilitation processes post-hospitalization—all these represent alarming realities faced by families searching for deserving places for their loved ones needing specialized care. Careful consideration is critical when choosing suitable long-term care options—especially one that promises safety alongside enriching experiences tailored uniquely towards each resident’s individual needs.

This area of Colorado Springs, Colorado, offers a variety of amenities and services that may be attractive to seniors looking for a peaceful and convenient place to live. With several physicians' offices nearby, including specialists in vascular surgery and cancer treatment, residents have access to quality medical care. Additionally, the abundance of parks such as Garden of the Gods and Monument Valley Park provide opportunities for outdoor recreation and relaxation. There are also several dining options ranging from fast food chains like Taco Bell and McDonald's to sit-down restaurants like The Mason Jar, offering something for everyone. Places of worship such as Calvary Worship Center and Sacred Heart Catholic Church cater to residents' spiritual needs. Pharmacies like Walgreens are easily accessible for medication needs, while cafes like Starbucks and Jives Coffee Lounge offer cozy spots for coffee outings with friends. In case of emergencies or more serious health issues, hospitals like Penrose St Francis Hospital are just a short drive away, providing peace of mind for seniors in the area looking for reliable healthcare options.

Physicians

• Paul B. Rahill, MD (0.2 miles)
• Mountain View Medical Group At Centennial (0.8 miles)
• Dr. S. Kent Olvey, MD (0.8 miles)
• Asthma & Allergy Associates, PC (1.9 miles)
• Mountain View Medical Group (1.9 miles)
• CHPG Vascular and General Surgery (1.9 miles)
• Penrose Cancer Center (1.9 miles)

Parks

• Garden of the Gods (0.9 miles)
• Garden Of The Gods Main Parking Lot (1.5 miles)
• Siamese Twins (1.8 miles)
• Monument Valley Park (1.9 miles)
• Red Rock Canyon Open Space (2.4 miles)
• Ute Valley Park (2.7 miles)
• Pinon Valley Park (2.8 miles)

Restaurants

• Waffle House (1.1 miles)
• Taco Bell (1.6 miles)
• McDonald's (1.6 miles)
• The Mason Jar (1.6 miles)
• Margo's Vienna Station (1.7 miles)
• Chipotle Mexican Grill (1.8 miles)
• Black Bear Diner Colorado Springs - Garden of the Gods (1.8 miles)

Places of Worship

• Calvary Worship Center (1.2 miles)
• Sacred Heart Catholic Church (1.9 miles)
• First United Methodist Church (2.8 miles)

Pharmacies

• Walgreens (1.6 miles)
• Walgreens (1.6 miles)
• Strawberry Fields (1.6 miles)
• Walgreens (1.6 miles)
• Penrose Main & In Patient Phrm (1.9 miles)
• Pharmerica (2 miles)
• Walgreens (2 miles)

Cafes

• Starbucks (1.6 miles)
• Jives Coffee Lounge (1.7 miles)
• Adam's Mountain Cafe (2 miles)
• Dutch Bros Coffee (2.2 miles)
• Good Neighbors Meeting House (2.5 miles)
• Panera Bread (3 miles)
• Dutch Bros Coffee (3.4 miles)

Hospitals

• Strawberry Fields Medical Dispensary (1.6 miles)
• V A Clinic (2.2 miles)
• Penrose St Francis Hospital (3.2 miles)
• Audubon Ambulatory Surgery Center (3.3 miles)
• UCHealth Emergency Care - Grandview Hospital (3.4 miles)
• DaVita Pikes Peak Dialysis Center (3.6 miles)