Overall Review of Center At Centennial
differentiator
14 reviews mention this
Therapy drives recovery progress
Therapy teams are frequently described as energetic, professional, and helpful.
Across reviews, residents and families point to PT/OT (and sometimes speech therapy) as a major reason they felt they were progressing. People describe therapists encouraging them to work on goals, adjusting their approach, and keeping care focused on what they needed for getting home. Several reviews also mention the therapy being coordinated with specific mobility or daily-activity needs like walking practice and exercises.
common
18 reviews mention this
Staff care is a mixed experience
Many reviewers describe staff as kind, helpful, and responsive in the moment.
A large share of reviews describe staff who are attentive and professional, with caregivers responding when call lights are used and helping with day-to-day needs. Some reviewers single out nursing, CNAs, and even kitchen or housekeeping staff as treating them with respect and meeting needs in a timely way. At the same time, other reviews describe the opposite—staff being short on follow-through, slow to respond, or frustrating to work with—so the experience appears inconsistent depending on the situation.
common
10 reviews mention this
Food quality splits reviewers
Dining quality is frequently discussed, with residents split between home-style praise and disappointments.
Some residents and families praise the meals as good, home-cooked, or generous, and a few mention variety and overall satisfaction. Others say food is late, unappealing, missing items, or not matching dietary needs, including complaints about restricted diets not being followed. Because both positives and negatives show up repeatedly, dining seems to depend on the meal, timing, and dietary coordination.
caveat
12 reviews mention this
Communication and call-light delays
Several reviews report call-light and communication delays that affect basic care.
A recurring criticism is that help is slow to arrive and updates are difficult to get, with families describing waits after pressing call buttons. Some reviews connect the delays to problems with hygiene, restroom assistance, and general responsiveness, including instances where patients waited long enough to have accidents. There are also complaints about missed appointments, limited inter-department communication, and families having to figure things out themselves rather than receiving clear coordination.
caveat
6 reviews mention this
Staffing shortages cited alongside falls
Understaffing is mentioned alongside concerns about safety and timely supervision.
Multiple reviews describe the facility as short-staffed, especially on certain shifts, with call lights and care needs backing up. Some reviewers link staffing to safety concerns like delayed bathroom support and falls, including falls that led to additional medical care. Other reviews counter that they received attentive care, but the staffing-and-safety concern is a consistent theme among the more negative accounts.
common
10 reviews mention this
Cleanliness and facility upkeep stand out
Many reviewers comment positively on cleanliness and overall facility condition.
Clean spaces and well-kept living areas are mentioned in a number of reviews, including descriptions of rooms and common areas being clean and organized. Several people also connect cleanliness to their comfort during recovery, and a few highlight a modern or well-maintained feel. A minority of reviews raise cleanliness-related complaints, but positive upkeep remarks appear more often than negative ones.
common
2 reviews mention this
Nearby clinics and hospitals nearby
The area includes nearby physicians, urgent care, and restaurants.
While reviews focus more on care inside the building, the community is close to local medical offices, including physician practices within about a tenth of a mile. There are also nearby pharmacies and several restaurants, which can help families find everyday necessities while someone is receiving rehab care.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
80 resident community capacity
Skilled Nursing Facility
Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
City of Colorado Springs Muni (10 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
High acuity care
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Excellent staff-to-patient ratio in a home-like setting with engaging activities.
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