Center At Centennial

Pros

• The rooms are described as spacious and clean, providing a comfortable environment for recovery.
• The dietician closely followed the prescribed diet, ensuring the food was satisfactory for the patients.
• Staff members are frequently noted as exceptional, with prompt responses to call buttons and attentive care.
• The physical therapy team is highlighted for their effectiveness in helping patients progress towards rehabilitation goals.
• Many reviewers express satisfaction with the nursing staff’s attentiveness and care for medical needs.
• The facility features state-of-the-art physical therapy equipment that contributes to successful rehabilitation experiences.
• Some family members appreciate the overall cleanliness of the facility and commend specific staff members for their caring demeanor.
• A resident shared positive feedback about the varied and tasty food service menu, contributing to a pleasant dining experience during their stay.

Cons

• The quality of food is less than palatable, and many patients have reported dissatisfaction with their meal selections.
• Patients have experienced delayed responses to call buttons, often waiting 15 to 30 minutes for assistance.
• The facility has been noted for being understaffed, leading to frustrations among patients who require timely help.
• Some staff members were described as unfeeling or inattentive, negatively impacting the overall care experience.
• Housekeeping services were inconsistent, prompting complaints that cleaning only occurred after grievances were filed.
• Patients felt unsafe due to long wait times for assistance when needing to get up or use the bathroom.
• There have been reports of basic needs not being met, such as receiving incorrect food orders and a lack of proper support from nursing staff.
• Physical therapy services appeared insufficient, with some patients not receiving any therapy over weekends.

Review

The reviews provided present a stark contrast between the experiences of different residents at The Center at Centennial, revealing both commendable care and significant shortcomings. The positive feedback highlights the cleanliness and spaciousness of the rooms, as well as an attentive staff that is responsive to patient needs. A dietician was noted for closely monitoring dietary requirements, ensuring that meals were satisfactory for patients. Many reviewers praised specific members of the rehabilitation team, particularly physical and speech therapists who were described as exceptional in their efforts to aid recovery.

Reviewers frequently emphasized the quality of care received at the Center. One user described feeling comfortable and safe throughout their stay, noting that all medical issues were addressed satisfactorily. They highlighted how superior the care was compared to prior hospital experiences, mentioning endorsements from hospital staff regarding the Center’s reputation within the community. Another reviewer shared their father’s positive interactions with rehabilitation staff and commended nurses for their attentiveness in managing his health conditions, indicating an overall satisfaction with his stay.

Nevertheless, contrasting reviews depict a troubling narrative regarding patient care and staffing levels. One family reported a harrowing experience when their mother entered for rehabilitation following a broken rib but left with additional injuries—a broken shoulder and hip—after allegedly being told it was her fault for not waiting for assistance to use the bathroom. This incident raised concerns about oversight and support provided by staff during critical times when patients require help.

Concerns over responsiveness also surfaced across various accounts of inadequate care due to perceived understaffing. A reviewer lamented poor daily care, where some Certified Nursing Assistants (CNAs) would fail to communicate effectively or provide adequate attention while addressing patient needs. Instances of delayed meal services and unmet dietary preferences exacerbated feelings of neglect among residents' families. Family members frequently felt compelled to intervene directly to ensure proper hydration or nutritional intake for their loved ones—one review cited dehydration as a recurring issue due to unrefilled water pitchers.

In addition to concerns about direct patient interaction with staff, other reviews noted significant physical facility issues affecting resident comfort and safety. For example, one individual recounted how an improperly functioning recliner led to a fall due to unresponsive staff who failed to leave crucial call buttons within reach. Such incidents reinforce worries about patient safety stemming from inadequate support systems within the facility.

Ultimately, while some individuals reported positive outcomes following therapy sessions and expressed appreciation for specific caregivers’ efforts, many narratives echoed frustration over persistent systemic problems impacting overall patient welfare—ranging from insufficient staffing levels leading to accruing wait times for basic necessities like bathroom access or food deliveries, to deep-seated issues concerning communication among staff members contributing negatively towards morale and health outcomes in vulnerable populations requiring intensive support during rehabilitation. Without prompt intervention addressing these concerns at The Center at Centennial, many families may hesitate before entrusting their loved ones into its care again amidst conflicting reports on quality assurance versus safety risks within its walls.

Physicians

• Mountain View Medical Group At Centennial (0.1 miles)
• Dr. S. Kent Olvey, MD (0.1 miles)
• Paul B. Rahill, MD (0.6 miles)
• Medical Alternatives Clinics (1.5 miles)
• Asthma & Allergy Associates, PC (1.6 miles)
• Mountain View Medical Group (1.8 miles)
• CHPG Vascular and General Surgery (1.8 miles)

Restaurants

• Waffle House (0.7 miles)
• Black Bear Diner Colorado Springs - Garden of the Gods (1.1 miles)
• Chipotle Mexican Grill (1.1 miles)
• Wendy's (1.2 miles)
• Chick-Fil-A (1.3 miles)
• The Juicy Seafood (1.3 miles)
• Village Inn (1.3 miles)

Pharmacies

• Walgreens (0.8 miles)
• Pharmerica (1.2 miles)
• Walgreens (1.7 miles)
• Penrose Main & In Patient Phrm (1.8 miles)
• Walgreens (2.3 miles)
• Walgreens (2.4 miles)
• Strawberry Fields (2.4 miles)

Parks

• Garden of the Gods (1.2 miles)
• Garden Of The Gods Main Parking Lot (1.7 miles)
• Ute Valley Park (2 miles)
• Pinon Valley Park (2.2 miles)
• Monument Valley Park (2.2 miles)
• Siamese Twins (2.3 miles)
• Ute Valley Park (3.1 miles)

Places of Worship

• Calvary Worship Center (2 miles)
• Sacred Heart Catholic Church (2.7 miles)
• First United Methodist Church (3.2 miles)

Hospitals

• V A Clinic (2.2 miles)
• Strawberry Fields Medical Dispensary (2.4 miles)
• UCHealth Emergency Care - Grandview Hospital (2.6 miles)
• Audubon Ambulatory Surgery Center (3 miles)
• Surgical Center At Premier (3.3 miles)
• DaVita Pikes Peak Dialysis Center (3.5 miles)
• Penrose St Francis Hospital (3.6 miles)

Cafes

• Panera Bread (2.3 miles)
• Starbucks (2.4 miles)
• Jives Coffee Lounge (2.5 miles)
• Good Neighbors Meeting House (2.7 miles)
• Adam's Mountain Cafe (2.8 miles)
• Dutch Bros Coffee (3 miles)
• Dutch Bros Coffee (3.8 miles)

Transportation

• U-Haul Moving & Storage (3.9 miles)