Fallbrook Glen Of West Hills

Pros

• The staff at Fallbrook Glen of West Hills is kind and caring, offering excellent communication with residents and their families.
• Residents enjoy the spacious living areas, well-lit rooms, and attractive gardens that make the community feel welcoming.
• Many residents appreciate the variety of activities available, including delicious meals served by friendly wait staff.
• Family members are invited to visit at any time, fostering a sense of community and connection.
• Overall, residents have reported positive experiences and improvements in care since management changes took place.
• The facility is clean and well-kept, providing a pleasant environment for both residents and visitors.
• The caregivers exhibit genuine kindness towards residents, ensuring they feel comfortable and supported during their stay.

Cons

• The place is infested with roaches and has been since October, with no end in sight.
• The internet speed is too slow for streaming services and many requests to fix it were met with confusion.
• The quality of food has rapidly declined over the past year.
• They raised rent by 13% for basic rooms this January, making it challenging for residents on a fixed income.
• Activities offered are limited and lack variety, making them uninteresting for residents.
• Communication from staff has been poor, leading to dissatisfaction among family members.
• There have been consistent issues with understaffing, resulting in rushed care and unmet needs for residents requiring assistance.
• Laundry management appears disorganized, with residents' personal items frequently going missing or being misplaced.
• Seniors in memory care may not receive adequate attention due to insufficient caregiver staffing.
• The facility has a history of management changes that have not improved resident care quality despite some caring employees remaining.

Review

Fallbrook Glen of West Hills has garnered a wide array of reviews that reflect the complex experiences residents and their families have had at this assisted living community. While some residents praise the facility for its attractive premises, spacious units, and caring staff, others express serious concerns about issues ranging from pest infestations to inadequate care and high turnover rates among employees.

One consistent highlight in many of the reviews is the physical environment of Fallbrook Glen. Visitors note that the building and grounds are well-kept, featuring charming gardens and ample outdoor sitting areas. Residents enjoy bright, spacious rooms equipped with wall unit air conditioning and large windows that let in natural light. The facility offers separate backyards for assisted living and memory care residents, complete with walking paths, grass, trees, and seating options. Families appreciated being allowed to personalize their loved ones' spaces with paint and decor.

Despite these appealing attributes, there are significant drawbacks noted by both current residents and those who have had family members live here. A glaring issue reported repeatedly is a persistent roach infestation within the building that has reportedly gone unchecked since October. Despite multiple attempts by management to eradicate the problem, reviews consistently mention seeing roaches frequently in resident rooms during visits. This severely undermines the otherwise clean appearance of the facility.

Internet connectivity issues are another point of concern for many families. Though free Wi-Fi is provided, its speed—measured at a painfully slow 0.17 Mbps—makes it nearly impossible for residents to use services like Netflix or participate in telehealth appointments with doctors effectively. Attempts to address these problems seem met with confusion from management, which leads some reviewers to feel as though more attention is being paid to cosmetic improvements like painting rather than addressing pressing resident needs.

Culinary offerings at Fallbrook Glen also draw mixed feedback from families; while some report enjoying good quality meals—though not without exceptions citing blandness or insufficient vegetarian options—others lament a noticeable decline in food quality over recent months. Some reviews indicate dissatisfaction with activity programming as well; options seem limited and lack engagement beyond basic exercises or occasional movie nights.

Staffing concerns add another layer of complexity to residents' experiences at Fallbrook Glen. Many reviewers highlight an alarming rate of staff turnover that has resulted in inconsistent care levels over time; reports indicate instances where caregivers seemed overwhelmed due to high resident ratios leading to rushed services or missed needs altogether. Several families noted periods where call buttons went unanswered for prolonged times or where essential supplies like oxygen tanks were neglected until family members intervened.

Despite these challenges highlighted across various reviews—from pest management failures and mediocre meal preparation to staffing inadequacies—the emotions surrounding personal interactions remain generally positive regarding individual staff members' approachfulness toward residents’ needs when they receive adequate time and support to do so. Many visitors appreciate how friendly staff members greet them by name during visits—a small acknowledgment that contributes meaningfully amid larger systemic problems facing Fallbrook Glen as it seeks greater stability in care provision while maintaining its appeal as a potential home for seniors seeking assisted living solutions.

Located in the heart of West Hills, California, this neighborhood offers a variety of amenities to enhance your quality of life. With several parks within close proximity, such as Shadow Ranch Park and Castle Peak Park, you can enjoy leisurely strolls and outdoor activities. Additionally, there are numerous cafes and restaurants nearby, including Chick-Fil-A and The Cheesecake Factory, providing plenty of dining options. For medical needs, there are several physicians' offices and pharmacies just a short distance away. And if you enjoy entertainment, the AMC Porter Ranch theater is a convenient choice for catching the latest movies. With transportation options like Van Nuys Airport and the FlyAway Bus Terminal to LAX nearby, you can easily travel to other destinations as needed. Overall, this neighborhood offers a comfortable and convenient setting for senior living.

Parks

• Shadow Ranch Park (0.2 miles)
• Castle Peak Park (1.9 miles)
• Parthenia Park (2.7 miles)
• Lake Calabasas (2.8 miles)
• Serrania Park (3.3 miles)
• Top of Topanga Overlook (4 miles)
• Chatsworth Park North (4.7 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (1.1 miles)
• Starbucks (2 miles)
• Winnetka Bowl (3 miles)
• Starbucks (4.5 miles)
• Porto's Bakery & Cafe (4.7 miles)
• Starbucks (6.6 miles)

Restaurants

• Chick-Fil-A (0.6 miles)
• Del Taco (0.6 miles)
• In-N-Out Burger (1 miles)
• The Cheesecake Factory (1.2 miles)
• Joey Woodland Hills (1.2 miles)
• Wokcano (1.3 miles)
• Veggie Grill (1.3 miles)

Physicians

• Liberty Pacific Advanced Imaging | West Hills (0.6 miles)
• Center For Orthopaedic Specialists (0.7 miles)
• Evan Bachner Evan J Bachner MD (0.7 miles)
• Providence Medical Institute West Hills OB-GYN (0.7 miles)
• UCLA Health Woodland Hills (1.2 miles)
• West Valley Medical Aesthetics (7.7 miles)
• Be Hive of Healing Integrative Medical & Dental Center (7.8 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Rite Aid (1.1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)

Theaters

• AMC Porter Ranch 9 (6.4 miles)

Transportation

• Van Nuys Airport (VNY) (7.6 miles)
• Van Nuys FlyAway Bus Terminal to LAX (8.1 miles)