Brentwood Eldercare for Women in Upland, CA

Pros

• The residents are very clean and friendly.
• The staff are friendly and offer many activities for active seniors.
• The building is very clean and tidy.
• Mom is getting better care here and for less money than many assisted living options.
• It is a great place to host small family events.
• The facility is clean and pleasant, with excellent service and warm apartments.
• The campus is beautiful, and residents appear very happy and well cared for.
• The staff are helpful, kind, and hardworking, and very attentive to residents.
• The meals are good and the food is attractively presented and healthy.
• The senior center offers a wide range of activities for participants.
• The center provides convenient passport renewal services.
• It is a great social venue for residents.

Cons

• People dieing to get in here, watch out!
• The caretakers were sitting and chatting instead of helping, which felt unprofessional and caused delays.
• A grandmother was left in bed all day and basic hygiene tasks like brushing teeth or washing her face were not done.
• Staff ignored a resident's pain and failed to respond promptly, raising concerns about care quality.
• Staff spoke in languages other than English while attending to residents, which was described as unprofessional.
• There were delays and poor customer service at the passport office, with staff not apologizing for the wait.
• Some staff were accused of harassing residents and giving dirty looks.

Review

Brentwood Eldercare for Women in Upland is best suited for older women who want a small, homelike setting where staff can provide personal attention and residents can form tight social bonds without a large, institutional feel. The community works well for those who are transitioning from independent living or a very light assisted-care level and who prioritize dignity, comfort, and predictable routines over high-capacity programming. It suits families that value a warm, intimate atmosphere, clear house management, and accessible amenities in a compact footprint.

Prospective buyers should understand this facility is not a sprawling campus with hundreds of residents. The waiting list is extensive - years long - and admissions are currently closed, which makes Brentwood a poor choice for anyone facing urgent placement or seeking immediate, guaranteed availability. Those needing substantial 24/7 medical oversight, robust memory-care supports, or a lively, large-scale social calendar will likely be better served elsewhere. The admission reality alone shifts the calculus for many families toward alternatives with fewer entry barriers.

What Brentwood does well can meaningfully offset some of the tradeoffs. The campus consistently presents as clean, well-kept, and homey, with a compact layout that makes getting around straightforward for residents. Meals are described as appealing and nourishing, and the staff are generally recognized as friendly, attentive, and patient with residents who can participate in activities - crafts, art, garden time, and organized events - while still maintaining a sense of familial warmth. A lift-equipped Jacuzzi and an event center expand opportunities for gentle recreation and family gatherings, and several caregivers and the house manager are repeatedly highlighted as exceptional, contributing to a respectful, courteous culture.

However, the negative threads in the reviews cannot be ignored. There are troubling accounts of delayed assistance, with residents experiencing pain or basic daily needs going unmet at times, alongside descriptions of staff inattention or unprofessional behavior. Concerns about language barriers and front-desk interactions echo the need for diligent on-site observation and direct conversations with leadership about staffing coverage and care protocols. These reports matter: in a setting designed to deliver daily caregiving, consistency and responsiveness are nonnegotiable, and such episodes raise legitimate red flags for families prioritizing reliability and timely care.

For decision-makers, the path forward involves targeted due diligence rather than a quick impression. Visitors should request to observe care routines at multiple times of day, meet the house manager and direct caregivers, and review care plans and daily schedules. Inquire specifically about staffing ratios, how pain management is handled, how often residents are assisted with personal care, and what escalation processes exist when needs are not being met. Consider the impact of the small residence size on social variety and programming - and whether the available activities align with the resident's interests and stamina. These specifics will determine whether the pros truly outweigh the noted inconsistencies.

In the end, Brentwood Eldercare for Women serves a defined niche: a close-knit, affordable, low-key option that can deliver meaningful quality of life for residents who thrive in an intimate setting and for families who value personalized attention and a warm, home-like environment. It is a strong contender for those who can tolerate, or mitigate, occasional care gaps through vigilant oversight and proactive engagement with staff. For families pursuing rapid placement, broader social activity, or higher-care needs, alternatives with larger communities, higher staffing ratios, and more comprehensive clinical supports are prudent considerations. The right choice hinges on matching the resident's care level, tempo of daily life, and family expectations to the facility's small-scale strengths and its potential reliability gaps.

This area of Upland, California offers convenient access to a variety of amenities that may appeal to seniors looking for a comfortable and accessible community. There are several pharmacies nearby, making it easy to fill prescriptions and take care of healthcare needs. Additionally, there are reputable physicians and medical facilities in close proximity for any necessary medical care. The area also features a range of dining options, from fast food chains like McDonald's to more upscale restaurants like Lazy Dog Restaurant & Bar. For leisure activities, there are parks and theaters within a short drive for entertainment options. Transportation is easily accessible with nearby metrolink stations and the Ontario International Airport just a few miles away. Overall, this area provides convenience, healthcare access, and recreational opportunities that may be appealing to seniors looking for a comfortable living environment in Upland, California.

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.2 miles)
• Ken Pharmacy (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Rite Aid (3.1 miles)

Physicians

• Heavenly 3D 4D Ultrasounds (1 miles)
• Tarick Smaili, MD (1.3 miles)
• Womens View Medical Group (1.6 miles)
• City Of Hope Upland (2.8 miles)
• Dr Robert. Armada (2.8 miles)
• Care For Womens Medical Group (2.9 miles)
• Face And Body Cosmetic Surgery Upland (2.9 miles)

Restaurants

• McDonald's (1 miles)
• The Hat (1.4 miles)
• McDonald's (2.4 miles)
• Lazy Dog Restaurant & Bar (2.5 miles)
• Bardot (2.8 miles)
• Vince's Spaghetti (3.2 miles)
• McDonald's (3.6 miles)

Places of Worship

• St Anthony's Catholic Church (1.7 miles)
• First Presbyterian Church Upland (1.9 miles)
• Charisma Life Church (4.3 miles)
• Hillside Community Church (6.3 miles)

Transportation

• Montclair Metrolink Station (2 miles)
• Pomona Station (4.7 miles)
• Ontario International Airport - Terminal 2 (6.2 miles)
• Baggage Claim T2 (6.3 miles)
• Ontario International Airport (ONT) (6.7 miles)
• Ontario Int'L-Terminal 4 (6.7 miles)
• Baggage Claim T4 (6.7 miles)

Parks

• Citrus Park (2.2 miles)
• Central Park (6.8 miles)
• Ruben S Ayala Park (7.4 miles)

Theaters

• AMC DINE-IN Montclair Place 12 (2.6 miles)
• AMC DINE-IN Ontario Mills 3 (7.9 miles)
• Regal Edwards Ontario Palace Screenx, Imax & RPX (8.1 miles)

Hospitals

• San Antonio Community Hospital Maternity Information Services (2.8 miles)
• San Antonio Medical Center (2.9 miles)
• Pomona Valley Hospital Medical Center (5.1 miles)
• Casa Bonita (6.9 miles)

Cafes

• Starbucks (5 miles)
• Starbucks (5.5 miles)
• Starbucks (5.6 miles)
• Panera Bread (6 miles)
• Starbucks (7.6 miles)