Comfort Keepers of Thousand Oaks

Pros

• Comfort Keepers is described as a class operation from management to caregivers.
• The company hires quality caregivers and matches them to clients based on individual needs.
• Comfort Keepers' caregivers are compassionate, professional, and well-trained.
• The staff is empathetic, organized, and highly knowledgeable about elder care.
• Ellen and Andy Smith are accessible, personable, and trusted owners.
• Care managers oversee the in-home care staff to ensure quality and consistency.
• Comfort Keepers enables families to keep loved ones at home, including during hospice, with reliable support.
• The team is dependable, punctual, and demonstrates flexibility to changing needs.
• The service provides peace of mind and support for families during challenging times.
• In one instance, a caregiver's vigilance led to emergency intervention that potentially saved a life.

Review

Comfort Keepers has consistently emerged in these stories as more than a home care company - they're described as a class act that truly understands what families need when a loved one is aging or facing serious health challenges. Across multiple families and years, the reviewers emphasize that the organization takes the time to hire compassionate, capable women and then thoughtfully matches each caregiver to the client's unique needs and personality. The result, many notes, is care that feels personalized, respectful, and deeply comforting during the most difficult of times. The tone is one of gratitude for the ease these caregivers bring to daily life, from meals and exercise to light housekeeping and reliable companionship.

At the heart of these testimonials are the leaders and the operating philosophy of Comfort Keepers. The owners, Andy and Ellen Smith, are repeatedly praised for running a high-integrity, caring business. Reviewers describe a robust staff, clear oversight by care managers, and a level of accessibility from the owners that sets Comfort Keepers apart. One caregiver even gives the company ten stars, a playful but telling testament to the trust and admiration earned by the leadership and the entire team. The sense is that Comfort Keepers isn't just a service; it's a well-administered, people-first operation that families feel confident recommending to friends, colleagues, and clients.

Hospice and end-of-life care are given particular emphasis in these reviews, with many accounts noting how Comfort Keepers helped families keep loved ones at home in familiar surroundings. Caregivers are described as genuinely caring and supportive, providing both practical assistance and emotional presence. In several narratives, families highlight how the caregivers' steady, compassionate presence made possible peaceful, comfortable times at home, even through the most challenging medical situations. The caregivers' reliability and attunement to the emotional as well as physical needs of the patient are repeatedly highlighted as the core strength of the service.

A standout example centers on a 95-year-old mother whose family began using Comfort Keepers two days a week, three hours at a time, to free up the family for errands and personal time. The routine caregiver took over daily tasks - feeding, gentle chair exercises, and other needs - while also handling light housekeeping. The Family valued punctuality, thoroughness, and the ability to plan ahead through Comfort Keepers' website and calendar. What emerges is a vivid portrait of a program that scales with changing needs and remains consistently dependable, with caregivers who are kind, professional, and well-trained. The continuity of care is also notable, with several families reporting that their caregiver has remained with them for years, sometimes alongside other trusted caregivers.

Longevity and consistency emerge as recurring themes. In one family's experience, the first caregiver, Nancy, remains with them after years, alongside other wonderful caregivers. The staff - from Ellen, to nurse Carol, to scheduler Yesenia - are described as professional, compassionate, and respectful of evolving needs. These stories underscore Comfort Keepers' ability to maintain stable, trusted relationships over time, which in turn fosters a sense of security for both patients and families. Even when circumstances change, the company's approach - care managers overseeing staff, flexible scheduling, and a personal touch from leadership - helps families feel supported rather than overwhelmed.

Beyond personal anecdotes, these reviews demonstrate how Comfort Keepers earns trust through professional credibility and community presence. A senior living professional speaks to the company's reliability and the confidence families gain from a line of care that colleagues themselves would rely on. One reviewer even reports overhearing a glowing recommendation at a local coffee shop and then choosing to become a caregiver with Comfort Keepers, a powerful nod to the company's reputation and influence beyond a single family. The overall narrative is one of a network of care that is both widely respected and deeply personal, a combination that many families say makes all the difference when navigating elder care.

The most striking examples speak to vigilance, responsiveness, and life-saving attentiveness. One caregiver is praised for noticing an issue with a loved one that facility staff had missed, then summoning emergency services. The ER doctor's later affirmation that timely intervention likely saved the patient's life underscores the extraordinary impact a well-supported caregiver can have. Families describe Comfort Keepers as offering a "world of resources" that removes the burden of research and coordination from their shoulders, while still giving them access to thoughtful, grounded guidance. In short, families feel that Comfort Keepers not only meets needs but elevates the standard of in-home care through proactive, comprehensive support.

In closing, the sentiment across these testimonials is one of deep gratitude and lasting trust. From heartfelt thanks for compassionate daily care to praise for the owners' steadfast accessibility and integrity, these stories weave a powerful portrait of Comfort Keepers as an indispensable ally for families facing aging, illness, or end-of-life care. The caregivers who show up to do the daily work - to listen, to assist, to ensure comfort and dignity - are repeatedly described as angels in action, while the leadership and office staff are commended for creating a culture that feels like family. For many, Comfort Keepers is not just a service choice but a trusted partner - one that becomes part of the family's story and remains in their hearts long after the toughest days have passed.

Physicians

• Sarosey Charles MD (0.2 miles)
• Dr Cohen - Rheumatology (0.4 miles)
• Conejo Women's Health (0.5 miles)
• Rolling Oaks Pediatrics (0.5 miles)
• Kryger Institute of Plastic Surgery (0.5 miles)
• Topa Diagnostics (0.5 miles)
• California Kidney Medical Group (0.5 miles)

Restaurants

• tarantula Hill Brewing Company (0.3 miles)
• Chick-Fil-A (0.3 miles)
• Namaste Spiceland (0.5 miles)
• The Cheesecake Factory (1 miles)
• Del Taco (2.4 miles)
• In-N-Out Burger (2.5 miles)
• Taco Bell (2.5 miles)

Cafes

• Starbucks (0.3 miles)
• Starbucks (0.8 miles)
• Lazy Dog Cafe (0.8 miles)
• Starbucks (2.4 miles)
• Starbucks (2.6 miles)
• Starbucks (2.9 miles)
• Tifa Chocolate & Gelato (4.9 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (1 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)
• Rite Aid (2.9 miles)
• CVS Pharmacy (3 miles)
• Medicine Shoppe (3.1 miles)

Hospitals

• Thousand Oaks Surgical Hospital (0.5 miles)
• Koveos, Efthimios DDS (1.8 miles)
• Los Robles Hospital Cancer Center (1.9 miles)
• Westlake Surgical Center (3 miles)

Theaters

• AMC DINE-IN Thousand Oaks 14 (0.8 miles)

Parks

• Conejo Creek South Park (1.3 miles)
• Conejo Creek Park (1.7 miles)
• Thousand Oaks Community Center and Park (2.2 miles)
• Oak Brook Park (2.7 miles)
• Sapwi Trails Community Park (3 miles)
• Westlake Village Community Park (4.3 miles)
• Circle X Ranch (6.3 miles)

Places of Worship

• Calvary Community Church (4.2 miles)