BrightStar of Thousand Oaks

Pros

• The caregiver is doing a wonderful job and receives high praise.
• They are highly regarded and considered a blessing for the family.
• The caregiver genuinely cares about the well-being of the mother and prioritizes her needs.
• They have provided excellent service, deserving a rating of 5 out of 5.
• The caregiver's dedication to the grandmother's safety shows their greatness.

Cons

• The billing process was unsatisfactory and misleading.
• The caregiver sent initially was not certified as a CNA, despite being charged for that level of service.
• There was a lack of clarity and confusion regarding the first bill and a security deposit.
• The customer decided to discontinue using their services due to the negative experiences with billing and communication.

Review

In the realm of caregiving, finding a compassionate and dedicated caregiver can be an absolute blessing. And that's exactly what this reviewer experienced. They are absolutely thrilled with the exceptional job that their caregiver is doing, and they can't stop singing their praises. The caregiver has provided outstanding service, going above and beyond to ensure the well-being and happiness of their loved one.

One aspect that truly stands out is the genuine care and concern displayed by the caregiver. They visit the reviewer's mother at her home, taking the time to connect with her on a personal level. It's clear that they value building a strong relationship with their clients and genuinely want to make a positive difference in their lives.

The reviewer holds the caregiver in high regard for these reasons and feels incredibly fortunate to have found such an amazing individual to assist their mother. Their admiration for the caregiver shines through, highlighting just how impressed they are with their work.

However, it seems there have been some issues when it comes to billing. While the service itself deserves a perfect rating of 5, there are concerns regarding billing practices that deserve attention. During the assessment process, it was determined that a certified nursing assistant (CNA) would be needed due to the grandmother's fall risk. However, instead of sending a certified CNA as promised, someone who was still in training but not yet certified was sent.

This discrepancy raises questions about whether the appropriate fees were being charged for services rendered. The reviewer feels that it is unfair to be billed for a CNA when someone without certification performed the duties instead. This miscommunication could have been addressed promptly if not for another issue: receiving duplicate bills. When attempting to rectify this overcharge by contacting the agency, they were met with resistance and confusion.

Feeling frustrated by these inconsistencies from the start of their relationship with this provider, the reviewer ultimately decided to discontinue using their services altogether. If trust and transparency couldn't be established from the beginning, they felt it was in their best interest to explore other options to ensure their loved one received the care they deserved.

In conclusion, while the caregiver has exceeded expectations with their exceptional service and genuine care for the reviewer's mother, there have been significant concerns regarding billing practices. Their decision to discontinue using this particular provider stems from a lack of clarity and miscommunication regarding certified personnel. It is crucial for caregivers and agencies alike to uphold transparency and adhere to accurate billing practices, as it directly impacts the trust and satisfaction of clients.

This particular area of Thousand Oaks, California, offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable living environment. With several reputable healthcare providers in close proximity, including physicians, pharmacies, and hospitals, residents can easily access medical care when needed. The abundance of dining options ranging from fast food chains to upscale restaurants provides a diverse selection of culinary experiences. Additionally, the presence of cafes like Starbucks and Tifa Chocolate & Gelato offers opportunities for socializing and enjoying leisurely outings. Nearby parks such as Conejo Creek South Park and Sapwi Trails Community Park provide serene environments for outdoor recreation and relaxation. Moreover, the presence of places of worship like Calvary Community Church caters to spiritual needs within the community. Overall, this neighborhood in Thousand Oaks presents a well-rounded living experience for seniors seeking convenience, healthcare access, dining options, recreational activities, and spiritual fulfillment.

Restaurants

• Chick-Fil-A (0.1 miles)
• tarantula Hill Brewing Company (0.4 miles)
• Namaste Spiceland (0.7 miles)
• The Cheesecake Factory (0.8 miles)
• Del Taco (2.2 miles)
• In-N-Out Burger (2.3 miles)
• Taco Bell (2.5 miles)

Cafes

• Starbucks (0.2 miles)
• Lazy Dog Cafe (0.7 miles)
• Starbucks (1 miles)
• Starbucks (2.6 miles)
• Starbucks (2.6 miles)
• Starbucks (2.7 miles)
• Tifa Chocolate & Gelato (5.2 miles)

Physicians

• Dr Cohen - Rheumatology (0.2 miles)
• Sarosey Charles MD (0.4 miles)
• Topa Diagnostics (0.7 miles)
• Conejo Women's Health (0.7 miles)
• Rolling Oaks Pediatrics (0.7 miles)
• Kryger Institute of Plastic Surgery (0.7 miles)
• Retina Institute of California (0.8 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.9 miles)
• Medicine Shoppe (3 miles)
• Rite Aid (3.1 miles)

Theaters

• AMC DINE-IN Thousand Oaks 14 (0.7 miles)

Hospitals

• Thousand Oaks Surgical Hospital (0.8 miles)
• Koveos, Efthimios DDS (1.6 miles)
• Los Robles Hospital Cancer Center (1.6 miles)
• Westlake Surgical Center (3.3 miles)

Parks

• Conejo Creek South Park (1.2 miles)
• Conejo Creek Park (1.6 miles)
• Thousand Oaks Community Center and Park (2 miles)
• Oak Brook Park (2.7 miles)
• Sapwi Trails Community Park (3 miles)
• Westlake Village Community Park (4.5 miles)
• Dos Vientos Community Park (6.3 miles)

Places of Worship

• Calvary Community Church (4.4 miles)