Los Robles Homecare Svc in Thousand Oaks, CA

Pros

• Dana is consistently praised for compassionate, patient-centered care.
• Emily is described as extremely professional, knowledgeable, and makes visits comfortable.
• Anna Jangoian is an amazing nurse whose kindness and attentiveness greatly eased her mom’s care.
• Karla is known for a warm personality, reliability, and exceptional, thorough caregiving.
• The Los Robles Hospice team is regarded as outstanding, compassionate, and deeply supportive to families.
• Jeannie is celebrated for being caring while also motivating workouts and progress.
• The therapy team is noted for going above and beyond to help patients recover and thrive.
• The staff are responsive and communicative, making scheduling and care seamless.
• Amber Mason is highlighted for going above and beyond to care for patients and families.
• The hospice services are described as a blessing, providing comfort, empathy, and professionalism.
• The overall care experience is called life-changing and Godsend by multiple families.
• The organization is praised for its reliability, warmth, and dedication to patient dignity.

Cons

• The reviewer described the knee-replacement home care as awful and said the therapist and supervisor were unfriendly, unkind, and bullying.
• A reviewer stated that the service didn’t deserve a star and called it the worst service ever.
• A reviewer criticized urgent-care responsiveness, reporting long hold times and that they spoke to an answering service, which was deemed unacceptable.
• A reviewer claimed some nurses were unable to withdraw blood and seemed new at the task, implying incompetence.
• A reviewer noted the supervisor’s walkthrough felt scowling, with the apology delivered in a forced and emotionless voice.

Review

Los Robles Homecare Services in Thousand Oaks is best suited for families who want a loved one to stay in the comfort of home while receiving highly professional, compassionate in‑home care and, when needed, hospice support. The service shines for post‑surgical rehabilitation, ongoing monitoring of chronic conditions, dementia‑related care, and end‑of‑life support where a carefully coordinated team can keep medical needs and family stress aligned. It is especially well‑matched for households that prize rapid scheduling, clear communication, and staff who treat home visits as a serious medical appointment rather than a casual check‑in. In short, this agency is a strong fit for families seeking a robust, hospital‑quality touch delivered at home, with the reassurance that a broad suite of clinical services travels with them into the living room.

Nevertheless, there are legitimate reasons some families may want to consider alternatives. The landscape includes facility‑based options that guarantee around‑the‑clock supervision and a single, stable team, something some households value for total day‑to‑day consistency. A few reviews flag that care teams can rotate or shift case managers, which can lead to temporary gaps in continuity. Additionally, a minority of experiences mention significant delays in voice communication or less than ideal interactions with certain therapists or supervisors. For families whose priority is a highly predictable, fixed care team, or who require nonnegotiable 24/7 on‑site presence, there are viable competitors to explore. These concerns are not universal, but they are real enough to warrant a careful, up‑front alignment of expectations.

The primary advantages of Los Robles offset these potential drawbacks in meaningful ways. The core strength is a culture of genuine care, nurses, therapists, and aides who consistently demonstrate warmth, patience, and professional dedication. The reviews repeatedly highlight nurses who go beyond the call to address pain, mobility, and daily living needs with competence and kindness. The organization’s ability to mobilize quickly, whether arranging appointments, coordinating hospital transfers, or adapting care plans, also stands out. Families report that the staff feels “present” in a way that makes difficult medical moments more manageable, and that the team is readily available to answer questions and retool care as conditions evolve. This high level of engagement often compensates for the occasional scheduling hiccup or staff turnover by maintaining trust and momentum in the patient’s recovery or comfort plan.

On the therapy side, Los Robles deploys a wide array of specialists who are repeatedly praised for skill and bedside manner. Occupational and physical therapists, speech therapists, and wound‑care specialists earn remarks for their technical proficiency, but even more for their ability to connect, to reassure, and to tailor exercises to real‑world living. Names such as Dana, Emily, Andrea, Alaine, Brigit, and others appear repeatedly in reviews as standout practitioners who make care feel personal and effective. The hospice portion deserves special emphasis: coordinators, nurses, social workers, and aftercare professionals are cited as compassionate, thorough, and exceptionally supportive to both patients and families. The breadth of services, pain management, daily living support, equipment coordination, spiritual care, and post‑care planning, gives families a cohesive, end‑to‑end experience that many in competing providers struggle to match.

The testimonials also reveal a pattern of exceptional practical outcomes. Families consistently describe improved symptom control, faster response when urgent needs arise, and a sense that their loved ones are treated with dignity and respect. The team’s ability to coordinate with hospitals, physicians, and insurance streams reduces administrative friction at a vulnerable time, which translates into more time for meaningful family interactions rather than paperwork battles. In hospice scenarios, the continuity of care and the presence of a capable nurse liaison, social worker, and aftercare support produce a perception of a “membership care team”, people who know the patient, know the family dynamics, and stay in touch long after the formal care period ends. That depth of involvement can be a decisive factor for families navigating serious illness or end‑of‑life planning.

For decision‑makers weighing Los Robles against other options, a practical course is essential. Prospective clients should insist on a clearly defined primary contact person and plan for continuity, ideally a single case manager or a small, stable team with a predictable schedule. It is prudent to request a live meeting with the nurses and therapists who will be most involved, including members frequently referenced in positive reviews (for example, Dana, Emily, Anna, Karla, Jeannie, and others), to gauge compatibility before committing. Clarify the scope of 24/7 on‑call coverage, the process for rapid escalation, and the exact mix of services covered by insurance and any out‑of‑pocket costs. Finally, ask for concrete references from families who recently used both homecare and hospice services to compare bedside manner, responsiveness, and administrative support in real‑world transitions.

In sum, Los Robles Homecare Services represents a compelling option for families seeking home‑based, hospital‑quality care with a proven emphasis on compassion, responsiveness, and integrated hospice support. It excels where the priority is not merely meeting basic needs but delivering a robust medical and emotional support system that travels with the patient. The main caveats center on care‑team continuity and occasional scheduling or communication wrinkles; these issues do not undermine the overall strength of the program, but they do justify a deliberate setup, an upfront agreement on a primary caregiver, clear escalation paths, and a plan for regular check‑ins with a trusted supervisor. For households facing recovery, dementia care, or end‑of‑life decisions, the Los Robles team frequently provides the blend of clinical rigor and human empathy that turns a daunting process into something more navigable and humane.

Physicians

• Conejo Women's Health (0.2 miles)
• Kryger Institute of Plastic Surgery (0.2 miles)
• Conejo Women's Medical Center (0.2 miles)
• Rolling Oaks Pediatrics (0.2 miles)
• Memsic Leslie Dr (0.3 miles)
• California Kidney Medical Group (0.3 miles)
• Retina Institute of California (0.3 miles)

Restaurants

• Namaste Spiceland (0.2 miles)
• tarantula Hill Brewing Company (0.4 miles)
• Chick-Fil-A (0.7 miles)
• The Cheesecake Factory (1.3 miles)
• McDonald's (2.5 miles)
• Taco Bell (2.7 miles)
• Del Taco (2.7 miles)

Hospitals

• Thousand Oaks Surgical Hospital (0.2 miles)
• Koveos, Efthimios DDS (2.3 miles)
• Los Robles Hospital Cancer Center (2.3 miles)
• Westlake Surgical Center (2.6 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (0.7 miles)
• Lazy Dog Cafe (1.2 miles)
• Starbucks (2 miles)
• Starbucks (2.8 miles)
• Starbucks (3.3 miles)
• Tifa Chocolate & Gelato (4.5 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (1.4 miles)
• Rite Aid (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.3 miles)

Theaters

• AMC DINE-IN Thousand Oaks 14 (1.1 miles)

Parks

• Conejo Creek South Park (1.4 miles)
• Conejo Creek Park (1.8 miles)
• Thousand Oaks Community Center and Park (2.6 miles)
• Oak Brook Park (2.9 miles)
• Sapwi Trails Community Park (3 miles)
• Westlake Village Community Park (3.9 miles)
• Circle X Ranch (6.2 miles)

Places of Worship

• Calvary Community Church (3.8 miles)