Los Robles Homecare Svc

Pros

• Vivian is an incredibly helpful professional who is always available and ensures urgent needs are met quickly.
• The hospice company and its nurses provide compassionate, professional care, with strong teamwork and kindness.
• Los Robles Hospice is an outstanding service with dedicated health care professionals.
• Tina provided excellent home PT care and made a huge difference in the recovery process.
• Emily is extremely professional, knowledgeable, and makes visits comfortable and enjoyable.
• Anna Jangoian is kind, expert, and goes above and beyond for her patients, even celebrating milestones.
• Nurse Jenna is outstanding and truly deserves recognition as the best.
• The Los Robles Healthcare at Home staff are caring, responsive, and consistently supportive to patients and families.
• Shi Drake connects well with patients who have advanced dementia, showing thoughtful and personalized care.

Cons

• It was awful that after several sessions they were told to never return to the home.
• The therapist and her supervisor were described as unfriendly, unkind, and bullying from the first appointment.
• The supervisor entered the home with a scowl and insisted the patient sleep in the bed, not in a recliner.
• The therapist told the patient to sit down when demonstrating use of the walker, which felt discouraging.
• The visits were characterized as bullying with a lack of positive encouragement during recovery.
• The reviewer alleged the blood-draw visits were mishandled, with a nurse who seemed inexperienced and claims of three visits that actually occurred only once.
• The reviewer stated they did not deserve a star and called the service the worst.

Review

A chorus of grateful families is lifting up Los Robles Hospice and Los Robles Healthcare at Home for consistently compassionate, responsive, and professional care. Across multiple testimonials, Vivian emerges as a standout point of contact - someone who is literally available around the clock to help families in urgent need. The consistent message is that her dedication, along with the broader hospice team, makes difficult times easier to navigate. Families describe their experience as one of timely action, clear communication, and a level of care that feels both professional and deeply human.

Many reviewers highlight the strong teamwork and meticulous attention to detail that characterize the Los Robles teams. Patrick's feedback captures a recurring theme: caregivers who zero in on the patient's problem areas and address them quickly, with patience and courtesy in scheduling and updates. This sense of coordinated effort - between nurses, therapists, and support staff - appears again and again in the testimonials, underscoring a culture where timely, organized service translates into real relief for patients and families in crisis.

Individual staff members are repeatedly celebrated for their competence, kindness, and personal touch. Emily, in particular, is described as deeply professional, knowledgeable, and genuinely devoted to making patients feel comfortable. Her clients note that she answers questions - even if it's after hours - and brings a sense of warmth to each visit that families come to look forward to. Anna Jangoian is singled out for her exceptional kindness and expertise; one reviewer specifically recalls Anna bringing pink roses to her mother on her 94th birthday, a gesture that embodies the thoughtful, human-centered care Los Robles nurses are known for. Maggie, a primary caregiver, also calls out Anna for being accommodating and endlessly helpful, even during her days off.

The broader nurse and caregiver team earns ongoing praise for its compassion and reliability. A review simply titled "Nurse Jenna deserves a shout out" calls out the overall caliber of the nursing staff, while another message emphasizes how the entire group - from Dana, Libby, Sara, and Caroline to Helen, Anna, Hailey, and Daniel - consistently shows up with care, supplies, and timely medicine delivered straight to the patient's door. The reviewer notes that the staff's passion for their work is evident in every visit, reinforcing the impression that Los Robles' clinicians are genuinely devoted to their patients and their families. Steve, who arranged the service, is appreciated for listening and for setting up the program so smoothly.

Beyond nursing, the home health team receives high marks for physical therapy and overall home-based support. Tina's home PT care is highlighted as a turning point in a recovery journey, with Amy Silver thanking Tina for her help and recognizing the profound impact that focused, attentive therapy can have on healing and mobility at home. The appreciation for specialized home health services - whether nursing, therapy, or caregiver coordination - recurs across stories, underscoring the value families place on receiving quality care in the comfort of their own homes.

A separate, more recent update reinforces the positive trajectory. Review #2, dated 2024, recounts another round of prompt, compassionate care after a physician referred a patient for Hospice. The caller notes that Los Robles came the same evening, matching a critical need with an immediate response. The appreciation extends to a large, cohesive team of caregivers - Cristina, Ashley, Sara, Brad, Jerick, and Helen - who, along with Peri and Megan, are described as delivering outstanding, all-encompassing support. The reviewer continues to praise specific team members - Anna, Dana, Libby, Sara, Caroline, Helen, Hailey, and Daniel - while also recognizing the overarching framework that Steve established to ensure families' concerns are heard and addressed. It is a powerful confirmation that Los Robles Hospice remains a dependable, relationship-centered partner in care.

Not all experiences documented in the reviews are positive, and a clear caveat emerges from a separate, older account regarding Los Robles Healthcare for home care following knee replacement in June 2021. The writer describes an experience that was "SO AWFUL" and characterized by unfriendly and unkind treatment from the therapist and supervisor, a discouraging bedside manner, and a supervisor who spoke in a forced, emotionless way. The reviewer felt unsupported during recovery, described negative interactions as bullying, and ultimately sought care from another provider, Bartley Therapy, to meet their needs. This long-ago memory stands in contrast to the current, predominantly glowing feedback, but it remains a part of the overall picture - an acknowledgment that, like all health care providers, Los Robles' history includes moments that some families still view as deficient. The reviewer's final takeaway was gratitude toward Bartley for stepping in, and a hope that others might be spared similar experiences.

In sum, the body of reviews paints a robust portrait of Los Robles Hospice and Los Robles Healthcare at Home as organizations that prioritize compassionate, patient-centered care delivered through a highly responsive, well-coordinated team. Families repeatedly point to the accessibility of a dedicated contact like Vivian, the tender professionalism of nurses like Emily and Anna, and the reliable support of a wide network of caregivers who show up with warmth, expertise, and practical help. While one older critique and a note about a separate provider's service remind readers that experiences can vary and past missteps happen, the prevailing sentiment is one of trust-building, consistent performance, and a commitment to making difficult times a little easier through excellent, humane care.

Physicians

• Conejo Women's Health (0.2 miles)
• Kryger Institute of Plastic Surgery (0.2 miles)
• Conejo Women's Medical Center (0.2 miles)
• Rolling Oaks Pediatrics (0.2 miles)
• Memsic Leslie Dr (0.3 miles)
• California Kidney Medical Group (0.3 miles)
• Retina Institute of California (0.3 miles)

Restaurants

• Namaste Spiceland (0.2 miles)
• tarantula Hill Brewing Company (0.4 miles)
• Chick-Fil-A (0.7 miles)
• The Cheesecake Factory (1.3 miles)
• McDonald's (2.5 miles)
• Taco Bell (2.7 miles)
• Del Taco (2.7 miles)

Hospitals

• Thousand Oaks Surgical Hospital (0.2 miles)
• Koveos, Efthimios DDS (2.3 miles)
• Los Robles Hospital Cancer Center (2.3 miles)
• Westlake Surgical Center (2.6 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (0.7 miles)
• Lazy Dog Cafe (1.2 miles)
• Starbucks (2 miles)
• Starbucks (2.8 miles)
• Starbucks (3.3 miles)
• Tifa Chocolate & Gelato (4.5 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (1.4 miles)
• Rite Aid (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.3 miles)

Theaters

• AMC DINE-IN Thousand Oaks 14 (1.1 miles)

Parks

• Conejo Creek South Park (1.4 miles)
• Conejo Creek Park (1.8 miles)
• Thousand Oaks Community Center and Park (2.6 miles)
• Oak Brook Park (2.9 miles)
• Sapwi Trails Community Park (3 miles)
• Westlake Village Community Park (3.9 miles)
• Circle X Ranch (6.2 miles)

Places of Worship

• Calvary Community Church (3.8 miles)