Visiting Angels

Pros

• J&M Homecare delivers top-notch, respectful, and compassionate in-home care.
• Sophia and Isabella provide fast, responsive communication and consistently go above and beyond.
• Chloe is exceptionally compassionate, patient, and knowledgeable, helping families feel safe.
• The agency can arrange care on short notice and makes it happen smoothly.
• J&M is flexible with scheduling and puts the client's needs first.
• The caregivers are kind, trustworthy, and thorough, with clients noting their professionalism.
• J&M maintains high ethical standards and prioritizes the client's best interests.
• The company is highly recommended by senior-care professionals and families alike.

Cons

• They are uncaring about their clients.
• They sent many unqualified caregivers who knew nothing about caregiving for the ill or elderly.
• Some caregivers left when they saw that the client could not walk by himself.
• They had not been told anything about the client.
• They just sent anyone who wanted the money.
• Many times a caregiver was scheduled but the company called minutes before they were due to arrive and cancelled with no replacement.
• Caregivers called in sick and canceled minutes before expectations with no replacement.
• They charged for the last day a caregiver was supposed to work, claiming the client cancelled, which was untrue.

Review

Across a broad set of patient and family stories, J&M Homecare Services consistently emerges as a trusted partner in in-home care. Families describe the team as responsive, compassionate, and genuinely dedicated to doing what's best for their loved ones. Several reviewers highlight how quickly the office replies to questions or concerns, with Sophia and Isabella singled out for their proactive, kind, and thorough communication - even when Isabella herself was on vacation, she still found time to respond. This pattern of prompt, caring communication runs through many of the experiences shared, underscoring a culture where being accessible to families is a clear priority.

Many testimonials emphasize the collaboration and empathy that define J&M's approach to care. One reviewer specifically notes that Cindy and the J&M team elevate home care from a routine service to a true, collaborative healthcare experience. The sense that families are listened to, understood, and supported comes through repeatedly, with the reviewers expressing strong confidence in the agency's ability to align services with each person's unique needs. The overall tone is one of trust and partnership, with families describing J&M as a reliable ally as they navigate the challenges of caregiving at home.

The stories of care for loved ones on tight timelines further illustrate the agency's strengths. A reviewer recounts returning to J&M for a second time to care for a mother, and expresses deep appreciation for the ability to mobilize on short notice; they emphasize that care was arranged quickly and that their mom is now in capable hands. In another instance, Chloe and Marta are thanked for their roles in making it possible to secure care when it was needed most, highlighting the practical impact of J&M's responsiveness and the reassurance that comes from seeing a loved one well cared for on short notice.

Compassionate leadership and staff excellence are repeatedly praised. In a story connected with Kaiser's Ease Care program, Ms. Chloe is described as exceptional - her compassion, respect, understanding, patience, and overall care make the family feel safe and supported. The reviewer notes Chloe's vigilance and dedication to families seeking help for ailing relatives, and the experience includes tangible outcomes such as a caregiver support system and peace of mind in daily routines. There is also a strong emphasis on the team's capacity to navigate complex situations with knowledge of the care needs involved, and one account specifically highlights how Chloe's guidance helped ensure the right kind of care for the mother.

Several reviewers recount highly positive interactions with Sophia and Jasmine, who are remembered for responsiveness and clarity in presenting options. The sense that families are equipped to make informed decisions is a common thread, with Jasmine's involvement described as a blessing that helps families understand what is available and appropriate for their situation. The professionalism and warmth of the J&M team are repeatedly connected to the confidence families feel when welcoming a caregiver into their home.

The strength of J&M's care is also seen in more dramatic, service-wide examples. One account describes the agency going above and beyond to facilitate safe, culturally sensitive arrangements for a patient who wished to return to her home country, including coordinating a three-month supply of medications to bridge the transition. The same reviewer highlights Sophia and Natalie's patience, underscoring how the team remains focused on the patient's needs and the practical steps required to meet them. These stories contribute to a broader image of J&M as a company that actively problem-solves and leverages its network to support families in meaningful ways.

Other testimonials celebrate the everyday excellence of staff such as Victor, the caregiver who arrived promptly, brought warmth and competence, and helped a family where the patient initially resisted outside help. The office's scheduling and billing communications are described as precise and reliable in such cases, reinforcing the sense that the agency's operations are well-coordinated when it comes to delivering consistent, trustworthy care. The praise continues with the intake experience, where Aaron Parajon is recalled for his calm, kind approach that put the reviewer at ease, and for the warmth he brings to setting up services during recovery from an injury. This warmth, in turn, seems to set the tone for the entire caregiving journey.

Beyond individual care episodes, several reviewers speak to J&M's overarching ethics, values, and professional standards. The company is described as premium - grounded in respect, robust communication, and the highest level of personal care. They listen deeply to clients to determine the best fit for the family's needs, and they demonstrate integrity by referring families to other quality providers when it is truly in the client's best interest. As a fellow professional in the senior care field notes, J&M is recognized for strong collaboration with the community, ongoing support with information and workshops, and practical guidance on navigating veteran benefits and other complex processes. The organization is portrayed as a trusted, flexible partner with a wide array of service options designed to meet diverse circumstances.

Like any organization, the reviews also include a cautioned note. One reviewer voices clear disappointments about inconsistent staffing and reliability, recounting experiences with unqualified caregivers, last-minute cancellations, and a lack of reliable replacements. There are concerns about billing on the final day of service when a caregiver did not stay, and about overall reliability over a two-year period. This perspective stands in contrast to the many overwhelmingly positive accounts, serving as a reminder that, while J&M is highly regarded and frequently recommended, not every experience has been seamless for every family. The company's openness to feedback and the range of experiences reflected in these reviews suggest a landscape where expertise, empathy, and adaptability are core strengths, but continuous attention to staffing consistency and reliability remains essential.

Taken together, these stories present J&M Homecare Services as a widely trusted partner for families seeking in-home care. The majority of experiences emphasize rapid communication, compassionate caregiving, and a thoughtful, client-centered approach that prioritizes the dignity and comfort of the person receiving care. Reviewers consistently highlight specific team members - Sophia, Isabella, Chloe, Marta, Natalie, Aaron, Jasmine, Victor - and the leadership around intake and coordination as central to the high-quality experiences they've had. While a minority note challenges related to staffing consistency and scheduling, the prevailing sentiment is one of gratitude and strong advocacy: J&M is seen as a professional, empathetic, and capable organization that families turn to for reliable in-home care and for the peace of mind that comes with knowing a loved one is in good hands.

Located in San Ramon, California, this area offers a variety of amenities and services perfect for senior living. With numerous physicians, pharmacies, and hospitals nearby, residents can easily access healthcare facilities for any medical needs. Additionally, there are plenty of cafes and restaurants to enjoy delicious meals and socialize with friends or family members. Parks provide opportunities for leisurely walks or outdoor activities, while theaters offer entertainment options for those interested in movies. Public transportation is also accessible with BART stations just a short drive away. Overall, this part of San Ramon provides a convenient and comfortable environment for seniors looking to settle in a vibrant community with essential services within reach.

Physicians

• Luxor Dental Prosthodontics & Implant Surgery (0.1 miles)
• Reproductive Science Center (0.6 miles)
• Golden State Dermatology (7.2 miles)
• Foothill Optometric Group (7.2 miles)
• Tri-Valley Orthopedic Specialists (7.4 miles)
• Andal Kadambi M.D. (7.4 miles)
• Alex Anastasiou, DO (7.5 miles)

Restaurants

• In-N-Out Burger (0.2 miles)
• McDonald's (0.3 miles)
• Fieldwork Brewing (1.5 miles)
• Burma! Burma (5.6 miles)
• In-N-Out Burger (6.7 miles)
• Chick-Fil-A (6.8 miles)
• Black Bear Diner Pleasanton (7 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Rite Aid (0.5 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (4.3 miles)

Cafes

• Philz Coffee (1.6 miles)
• Joe & The Juice (1.6 miles)
• Starbucks (3.2 miles)
• Boba Bliss (4.4 miles)
• Panera Bread (5.7 miles)
• Peet's Coffee and Tea (5.8 miles)
• Starbucks (6.9 miles)

Parks

• San Ramon Central Park (1.7 miles)
• Osage Station Park (1.9 miles)
• Diablo Vista Park (3.4 miles)
• Souyen Park (4.2 miles)
• Hap Magee Ranch Park (4.7 miles)
• Hap Magee Dog Park (4.8 miles)
• Livorna Park (6.5 miles)

Theaters

• Century Blackhawk Plaza (3.8 miles)
• Regal Hacienda Crossings Screenx, Imax & RPX (7.3 miles)

Transportation

• West Dublin/Pleasanton BART Station (6.1 miles)
• U-Haul Moving & Storage of Dublin (6.6 miles)
• Dublin/Pleasanton BART Station (6.9 miles)
• Castro Valley BART Station (7.9 miles)

Places of Worship

• First Baptist Church Of Castro Valley (6.9 miles)
• Fountain Christian Fellowship (8.5 miles)

Hospitals

• Valleycare Health Systems (8 miles)
• Ucsf Medical Center (8.1 miles)
• Eden Medical Center (8.1 miles)
• Kaiser Permanente Medical Center (9 miles)
• Kaiser Permanente Post-Acute Care Center (9.1 miles)