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2.9 from 51 reviews
5 stars
17
4 stars
6
3 stars
2
2 stars
5
1 stars
21
Overall Review of ProMedica Rossmoor
caveat16 reviews mention this
Staff responsiveness is inconsistent
Residents and families describe long waits and missed follow-through at times.
Multiple reviews mention delays when pressing call buttons or requesting help, including cases where care or medicine was not delivered for extended periods. Several families also describe issues with communication, such as calls not being returned, phones not being answered, or medication handling concerns. A few residents say the experience improved when staff did respond, but the recurring theme is that timing can be unreliable during urgent moments.
common10 reviews mention this
Rehab therapy is a mixed focus
Residents often discuss rehab and therapy as central to recovery.
Some reviewers praise the therapy experience and describe improvements after surgery, including post-surgery medication support. Others report gaps that affected recovery goals, like therapy not happening as expected or follow-up being missed. Even among more positive comments, it’s clear that therapy timing and coordination are key parts of the day-to-day experience people react to.
common8 reviews mention this
Food quality and timing vary
Dining receives both praise and criticism for quality and timing.
Several residents and families describe food as good, excellent, or served hot and on time. Other reviews counter that meals were cold, untasteful, or “horrible,†and a few tie food concerns to broader care issues. Overall, food appears to be an area where experiences diverge from one visit to the next.
common7 reviews mention this
Cleanliness is frequently mentioned
Many reviews mention the facility feels clean and well kept.
Positive reviews repeatedly note cleanliness inside and out, as well as rooms and bathrooms being cleaned well. There are also criticisms that point to cleanliness gaps, including missing hygiene items in at least one account. Taken together, cleanliness shows up as a frequent point of reassurance, even though it isn’t universally consistent.
common12 reviews mention this
Staff kindness stands out
Many residents and families describe staff as kind and professional.
A strong thread across the reviews is appreciation for staff friendliness, attentiveness, and professionalism, including specific praise for nurses and CNA support. Some reviewers also highlight management and activity staff as being involved and responsive when they engage. While there are serious complaints elsewhere, the staff-as-a-relationship theme remains consistently positive in many accounts.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Types of Care
Skilled Nursing Facility
Transportation
Metropolitan Oakland International (14 miles away)
San Francisco International (25 miles away)
Nearby Places of Interest
This part of Walnut Creek, California, offers a convenient and diverse range of amenities for senior living. With multiple pharmacies within close proximity, access to essential medications and healthcare services is easily attainable. Additionally, there are various dining options nearby, ranging from fast food to fine dining, catering to different preferences. For leisure activities, there are cafes for socializing and theaters for entertainment. The area also boasts several parks for outdoor recreation and relaxation. Transportation options such as the BART stations provide easy access to neighboring areas. Places of worship like Queen of All Saints offer spiritual fulfillment within the community. Overall, this part of Walnut Creek provides a well-rounded environment for seniors looking for convenience, entertainment, and tranquility.
Pharmacies
CVS Pharmacy (0.2 miles)
CVS Pharmacy (1.2 miles)
Rite Aid (2.6 miles)
CVS Pharmacy (2.7 miles)
Walgreens (3.1 miles)
CVS Pharmacy (3.2 miles)
Walgreens (3.4 miles)
Hospitals
Kaiser Permanente Medical Center (1.1 miles)
Restaurants
Gott’s Roadside (1.2 miles)
True Food Kitchen (1.3 miles)
Taco Bell (2.4 miles)
Chick-Fil-A (3.2 miles)
Wendy's (3.4 miles)
Rocco's Ristorante & Pizzeria (4.3 miles)
Jack's Restaurant & Bar (4.7 miles)
Cafes
Philz Coffee (1.3 miles)
Marketplace Cafe (1.4 miles)
Bondadoso Coffee & Tea Collective Add to Favorites (2.2 miles)
Peet's Coffee and Tea (2.7 miles)
Sideboard Neighborhood Kitchen and Coffee Bar (2.8 miles)
Philz Coffee (3.1 miles)
Starbucks (3.4 miles)
Theaters
Century Walnut Creek 14 and XD (1.3 miles)
Century 16 Downtown Pleasant Hill and XD (4.6 miles)
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Skilled Nursing Facility
Metropolitan Oakland International (14 miles away)
Clean facility with engaging activities and private rooms.
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