ProMedica Rossmoor

Pros

• The staff at the facility appears to be friendly and attentive, making residents feel welcome.
• The facility seems clean, contributing to a comfortable environment for patients.
• One resident has expressed that she is happy with her experience so far after just a few days.
• The upcoming physician visit is anticipated, indicating that communication about care is ongoing.
• Overall, there are indications of positive interactions between some staff members and residents.

Cons

• The mother experienced omitted medications and was given wrong medications, raising concerns about her safety.
• There was a lack of knowledge and understanding of her rare condition among the staff.
• The communication between staff and family was severely lacking, leading to frustration and disconnection during calls.
• The night aide was described as "rough," which made the mother hesitant to speak up for fear of retaliation.
• Another patient had to call a friend for help after waiting over 20 minutes for her call to the nurses’ station to be answered.
• There was a complete lack of communication between nursing staff and rehabilitation services.
• The food quality at the facility was reported as horrible, contributing to a negative experience.
• One reviewer felt that their loved one did not make any progress and may have actually regressed since being at the facility.

Review

In recent feedback regarding a rehabilitation facility, there are significant concerns about the quality of care and communication between staff and families. One reviewer expressed deep anxiety about their mother's safety after just two days in the facility. This individual highlighted several alarming issues, including the omission of medications that were essential to her mother?s health, as well as instances where inappropriate medications were administered. Additionally, it was noted that staff members demonstrated a lack of knowledge concerning one of her mother's rare medical conditions, which ideally should be within staff competency to ensure proper care. The reviewer reported difficulties in communication with the nursing staff, having been disconnected from phone calls at least seven times over the course of two days while trying to obtain information or voice concerns.

The challenges didn?t end with just administrative frustrations; patients themselves appeared to struggle as well. In another instance shared by a friend who was also receiving care at this establishment, it became apparent that urgent needs weren't being met promptly. After waiting for more than 20 minutes without any response from the nurses? station, this individual resorted to calling an outside contact for help in getting assistance. Only after communication between this friend and facility management did adequate personal care finally arrive for the patient seeking help. It underscored a crucial issue: if communication broke down internally within the facility to such an extent that even urgent requests went unanswered, what implications could arise for other patients?

Adding complexity to these concerns was the revelation that some residents might not only receive insufficient attention but potentially regress in their recovery processes compared to when they were hospitalized. One review emphasized a notable disconnect between different departments?particularly between nursing and rehabilitation?and suggested that effective coordination simply wasn't present. Furthermore, feedback regarding food quality left much to be desired; some patients felt that underwhelming meal options contributed negatively to their overall experience at the facility.

Despite these grave observations from some reviewers, there were also contrasting experiences noted amidst all the negative reviews. One individual shared a more positive account about their mother?s stay since arriving at the facility on Friday. According to their perspective, early indications were promising?the staff appeared attentive and friendly while maintaining a clean environment conducive to healing and rehabilitation. While they acknowledged that their mother had yet to see a physician (an event still forthcoming), they expressed optimism about her experience thus far.

Nevertheless, one cannot overlook how troubling aspects overshadowed certain positive notes from other users? experiences at this facility. For example, despite some praise around attentiveness among staff members in one case, widespread issues concerning medication management remained alarming across reviews?a necessity for any rehab program aimed at successful recovery while preventing further medical complications.

Given these mixed perspectives highlighting both concern and cautious hopefulness for different patients' experiences within this same healthcare setting, potential improvements seem essential for resolving ongoing issues around safety and satisfactory care standards across various areas of service delivery?from communication failures among caregivers down through nutritional satisfaction relating directly back into patient health outcomes during critical recovery phases post-surgery.

Ultimately, combining anecdotal experiences illustrates deeper systemic flaws begging remediation both quickly yet thoroughly; family members advocating effectively alongside regulatory oversight agencies may play pivotal roles moving forward toward fostering enhanced environments focused primarily on elevating patient safety standards above all else?ensuring optimal rehabilitative support aligned directly with individual needs could lead recovery journeys toward greater success stories rather than disappointing setbacks faced historically by unreachable expectations previously outlined throughout these evaluations so far shared publicly alike among many concerned loved ones today seeking something fundamentally better instead henceforward forward always ahead together collectively united resolutely!

This part of Walnut Creek, California, offers a convenient and diverse range of amenities for senior living. With multiple pharmacies within close proximity, access to essential medications and healthcare services is easily attainable. Additionally, there are various dining options nearby, ranging from fast food to fine dining, catering to different preferences. For leisure activities, there are cafes for socializing and theaters for entertainment. The area also boasts several parks for outdoor recreation and relaxation. Transportation options such as the BART stations provide easy access to neighboring areas. Places of worship like Queen of All Saints offer spiritual fulfillment within the community. Overall, this part of Walnut Creek provides a well-rounded environment for seniors looking for convenience, entertainment, and tranquility.

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (1.2 miles)
• Rite Aid (2.6 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.4 miles)

Hospitals

• Kaiser Permanente Medical Center (1.1 miles)

Restaurants

• Gott’s Roadside (1.2 miles)
• True Food Kitchen (1.3 miles)
• Taco Bell (2.4 miles)
• Chick-Fil-A (3.2 miles)
• Wendy's (3.4 miles)
• Rocco's Ristorante & Pizzeria (4.3 miles)
• Jack's Restaurant & Bar (4.7 miles)

Cafes

• Philz Coffee (1.3 miles)
• Marketplace Cafe (1.4 miles)
• Bondadoso Coffee & Tea Collective Add to Favorites (2.2 miles)
• Peet's Coffee and Tea (2.7 miles)
• Sideboard Neighborhood Kitchen and Coffee Bar (2.8 miles)
• Philz Coffee (3.1 miles)
• Starbucks (3.4 miles)

Theaters

• Century Walnut Creek 14 and XD (1.3 miles)
• Century 16 Downtown Pleasant Hill and XD (4.6 miles)
• Solano Drive In (8.4 miles)

Physicians

• Derek Jue (1.5 miles)
• Ford Lloyd C MD (3.6 miles)
• Golden State Dermatology (3.7 miles)
• Michael Y Chang, DO (4 miles)
• Ipm Medical Group (4.1 miles)
• Muir Orthopaedic Specialists - Redwood (4.2 miles)
• Muir Orthopedic Specialists (4.2 miles)

Parks

• Civic Park (1.8 miles)
• Rudgear Park (2.2 miles)
• Livorna Park (2.9 miles)
• Heather Farm All Abilities Playground (3.1 miles)
• Heather Farm Park (3.2 miles)
• Heather Farm Dog Park (3.3 miles)
• Hacienda de las Flores (3.6 miles)

Transportation

• Walnut Creek BART Station (1.9 miles)
• Pleasant Hill/Contra Costa Centre BART Station (3.5 miles)
• U-Haul of Concord (5.8 miles)

Places of Worship

• Queen of All Saints (7.3 miles)