Manorcare Health Services - Rossmoor in Walnut Creek, CA
Save1226 Rossmoor Parkway, Walnut Creek, CA 94595
For more information about senior living options: (866) 208-4318
Overall Review of Manorcare Health Services - Rossmoor
Pros
The staff were very friendly and cooperative.- The facility was very clean and careful about preventing the spread of germs.
- The meals were good, with alternatives available if needed.
- There was a full calendar of activities, including movies, bingo, games, and exercise classes.
- The nurses and therapists provided excellent care, with top‑quality physical therapy and very good occupational therapy.
- Private rooms were available and described as very nice.
Cons
The facility was dangerous and severely understaffed, with management to blame.- A large bed sore developed due to hygienic neglect, including bandages not being changed frequently and contact with fecal matter.
- The elder had to be transferred back to another hospital because of complications from neglect.
- Personal belongings were lost during moves, and no one was held accountable.
- Rehabilitation was insufficient; residents were not helped to walk or engage in exercises.
- The staff were not welcoming or responsive, with delays and a lack of apology.
- Diet and medication management failures led to near-death and an ambulance transfer to UCSF, suggesting the administration cared more about money than patients.
Review
ManorCare Health Services , Rossmoor in Walnut Creek is best suited for seniors who need skilled rehabilitation and appreciate an active, clean environment with readily available therapy and social programming. The community tends to serve residents recovering from surgery or medical setbacks who can benefit from strong physical and occupational therapy, plus the option of private rooms and a structured activity calendar. Those prioritizing accessible dining options and flexibility around meals will find the program appealing. In short, the place functions well as a rehab-focused community with an emphasis on keeping residents engaged and moving, provided expectations about staffing and oversight are aligned with reality.
However, this community is not a universal fit. Families that require consistently high nursing presence and rapid response to care needs should seriously consider alternatives. Reviews repeatedly flag understaffing and slow buzzer responses, with several accounts of lapses in hygiene and daily rehabilitation routines. Instances of mismanagement, lost belongings, or unclear accountability further tilt the risk-benefit in favor of facilities with stronger clinical governance. For residents with complex medical needs who depend on tightly coordinated medication changes and vigilant wound care, ManorCare Rossmoor may demand supplementary arrangements, such as private aides or nearby hospital support for contingencies.
On the upside, the strongest positives are a clean environment, friendly staff on many shifts, and a capable rehabilitation program when staffing allows it. Several reviewers praise effective physical therapy and occupational therapy, comfortable rooms, and a menu that offers alternatives if the initial choice is not appealing. The facility’s social calendar and on-site amenities help residents stay engaged, and some families report satisfactory experiences with long-term care given adequate oversight. These positives partly offset the main drawbacks by delivering meaningful therapy, predictability in meals, and a sense of normalcy. Still, the gap between therapy intensity and daily nursing coverage remains a decisive factor for decision-making.
Prospective families should verify concrete staffing patterns on the floors, especially on weekends and after shift changes, and request recent incident reports or quality metrics. Ask for a documented plan detailing wound care management, infection control, and fall prevention, plus a clear process for medication reconciliation and changeovers with the resident’s primary physician. Tour during peak activity hours to observe responsiveness to calls and to see how aides coordinate with therapists. Clarify how belongings are tracked during moves or transitions between units. Request references from recent families who faced similar rehab goals, and assess how often administrators engage families in care planning.
Overall, experiences run the gamut. Some residents and families describe a facility that is clean, welcoming, and supportive, with therapists who push progress and meals that provide variety. Other accounts emphasize dangerous understaffing, inconsistent care, and concerns about accountability and communication. The most troubling reports involve delayed alarms, inadequate wound care, and nutrition missteps that produced dangerous outcomes. The common thread is that ManorCare Rossmoor can deliver quality therapy and comfortable surroundings, but the level of medical oversight and staff responsiveness is highly variable. Families prioritizing rehabilitation gains and social activity will likely appreciate this community when diligence is exercised in selecting staff, monitoring care, and maintaining oversight.
In a practical decision framework, ManorCare Rossmoor should be considered seriously by families who place a premium on robust PT/OT, a bright activity calendar, and clean, comfortable spaces, while simultaneously recognizing that staffing variability and administrative inconsistency can undermine safety and daily care. For others, especially those with high risk of medical complications, chronic wound care needs, or strict medication schedules, it is prudent to compare with facilities that demonstrate stronger nurse-to-resident ratios and clearer accountability. The recommended path is a rigorous on-site evaluation, with specific questions about staffing, response times, and care coordination, followed by careful weighing of whether the potential rehab gains justify the risk of inconsistent daily care.
Features
Housing
155 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden- Guasts at mealtime
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Security gate
Small library
Spa
Telephone- Wellness center
Wi-Fi/high-speed internet available
Transportation
Metropolitan Oakland International (14 miles away)- San Francisco International (25 miles away)
Community operated transportation- Transportation arrangement
- Transportation arrangement (non-medical)
- Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system- 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet- Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
- Diabetes diet
- Special dietary restrictions
Activities
- Community-sponsored activities
Concierge services- Fitness programs
Planned day trips- Resident-run activities
- Scheduled daily activities
Languages Spoken
English- Spanish
- Tagalog
Description
Manorcare Health Services - Rossmoor is an assisted living community located in Walnut Creek, CA. This community offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The amenities at Manorcare Health Services - Rossmoor include a beauty salon, cable or satellite TV, community-operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, guest meals available, housekeeping services, kitchenettes in each unit, move-in coordination assistance, outdoor spaces for relaxation and recreation, private bathrooms for each resident, restaurant-style dining options offering delicious meals prepared by professional chefs, security gates for added safety and security, a small library for reading enthusiasts, a spa for relaxation and pampering sessions when needed, telephones in each unit for convenience and communication purposes, transportation arrangements (non-medical) for outings and errands as well as transportation to doctors' appointments when necessary. Additionally, the community offers a wellness center with various programs promoting the overall health and well-being of residents. High-speed internet/Wi-Fi access is also available throughout the facility.
In terms of care services provided at Manorcare Health Services - Rossmoor include 24-hour call systems ensuring that assistance can be reached at any time if needed. The staff provides 24-hour supervision to ensure the safety and security of all residents. Assistance with activities of daily living such as bathing and dressing is provided as needed. The staff also assists with transfers to help residents move around safely. The staff is trained in diabetes care and can provide appropriate diets as needed. Meal preparation and service are provided to ensure that residents receive balanced and nutritious meals regularly. Medication management is also offered to help residents take their medications correctly. A mental wellness program is available to support residents' emotional well-being. Special dietary restrictions are accommodated to meet individual needs.
Regarding dining options, special dietary restrictions are taken into consideration to accommodate the needs of residents.
A variety of activities are offered at Manorcare Health Services - Rossmoor, including concierge services to assist residents with any additional needs or requests. Fitness programs are available to encourage physical activity and overall health. Planned day trips provide opportunities for residents to explore the local area and enjoy new experiences. Resident-run activities allow for social interaction and engagement within the community. Scheduled daily activities ensure that residents have a range of options to participate in based on their interests.
The staff at Manorcare Health Services - Rossmoor can communicate in Spanish and Tagalog, ensuring effective communication with residents who speak these languages.
The community is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options such as public transportation stops or taxi services, theaters for entertainment purposes, and hospitals for any necessary medical care.
Overall, Manorcare Health Services - Rossmoor offers a comprehensive range of amenities and care services designed to meet the unique needs of each resident while promoting a comfortable and fulfilling lifestyle.
Nearby Places of Interest
Pharmacies
- CVS Pharmacy (0.2 miles)
- CVS Pharmacy (1.2 miles)
- Rite Aid (2.6 miles)
- CVS Pharmacy (2.7 miles)
- Walgreens (3.1 miles)
- CVS Pharmacy (3.1 miles)
- Walgreens (3.4 miles)
Hospitals
- Kaiser Permanente Medical Center (1.1 miles)
Restaurants
- Gott’s Roadside (1.2 miles)
- True Food Kitchen (1.3 miles)
- Taco Bell (2.4 miles)
- Chick-Fil-A (3.1 miles)
- Wendy's (3.4 miles)
- Rocco's Ristorante & Pizzeria (4.3 miles)
- Jack's Restaurant & Bar (4.6 miles)
Cafes
- Philz Coffee (1.3 miles)
- Marketplace Cafe (1.4 miles)
- Bondadoso Coffee & Tea Collective Add to Favorites (2.2 miles)
- Peet's Coffee and Tea (2.7 miles)
- Sideboard Neighborhood Kitchen and Coffee Bar (2.8 miles)
- Philz Coffee (3.1 miles)
- Starbucks (3.4 miles)
Theaters
- Century Walnut Creek 14 and XD (1.3 miles)
- Century 16 Downtown Pleasant Hill and XD (4.5 miles)
- Solano Drive In (8.3 miles)
Physicians
- Derek Jue (1.5 miles)
- Ford Lloyd C MD (3.6 miles)
- Golden State Dermatology (3.7 miles)
- Michael Y Chang, DO (4 miles)
- Ipm Medical Group (4.1 miles)
- Muir Orthopaedic Specialists - Redwood (4.2 miles)
- Muir Orthopedic Specialists (4.2 miles)
Parks
- Civic Park (1.8 miles)
- Rudgear Park (2.2 miles)
- Livorna Park (2.9 miles)
- Heather Farm All Abilities Playground (3.1 miles)
- Heather Farm Park (3.2 miles)
- Heather Farm Dog Park (3.3 miles)
- Hacienda de las Flores (3.6 miles)
Transportation
- Walnut Creek BART Station (1.9 miles)
- Pleasant Hill/Contra Costa Centre BART Station (3.5 miles)
- U-Haul of Concord (5.8 miles)
Places of Worship
- Queen of All Saints (7.3 miles)
Frequently Asked Questions
Manorcare Health Services - Rossmoor is located at 1226 Rossmoor Parkway, Walnut Creek, CA 94595 in Contra Costa County, California
Manorcare Health Services - Rossmoor on seniors.fyi includes 6 photos including images showing physical therapy, exercise equipment, exercise, rehabilitation, office, outdoors, trees, painting, and more.
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Manorcare Health Services - Rossmoor photos
×Outdoors
Painting
Exercise Equipment
Office
Physical Therapy
Trees and Outdoors
Exercise Equipment and Physical Therapy
Painting and Art
Office
Rehabilitation and Exercise
Additional Photos
