Manorcare Health Services - Rossmoor in Walnut Creek, CA
Save1226 Rossmoor Parkway, Walnut Creek, CA 94595
For more information about senior living options: (844) 490-3973
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The staff were very friendly and cooperative. The facility was very clean and careful about preventing the spread of germs. The meals were good, with alternatives available if needed. There was a full calendar of activities, including movies, bingo, games, and exercise classes. The nurses and therapists provided excellent care, with top?quality physical therapy and very good occupational therapy. Private rooms were available and described as very nice.
The facility was dangerous and severely understaffed, with management to blame. A large bed sore developed due to hygienic neglect, including bandages not being changed frequently and contact with fecal matter. The elder had to be transferred back to another hospital because of complications from neglect. Personal belongings were lost during moves, and no one was held accountable. Rehabilitation was insufficient; residents were not helped to walk or engage in exercises. The staff were not welcoming or responsive, with delays and a lack of apology. Diet and medication management failures led to near-death and an ambulance transfer to UCSF, suggesting the administration cared more about money than patients.ManorCare Health Services - Rossmoor in Walnut Creek is best suited for seniors who need skilled rehabilitation and appreciate an active, clean environment with readily available therapy and social programming. The community tends to serve residents recovering from surgery or medical setbacks who can benefit from strong physical and occupational therapy, plus the option of private rooms and a structured activity calendar. Those prioritizing accessible dining options and flexibility around meals will find the program appealing. In short, the place functions well as a rehab-focused community with an emphasis on keeping residents engaged and moving, provided expectations about staffing and oversight are aligned with reality.
However, this community is not a universal fit. Families that require consistently high nursing presence and rapid response to care needs should seriously consider alternatives. Reviews repeatedly flag understaffing and slow buzzer responses, with several accounts of lapses in hygiene and daily rehabilitation routines. Instances of mismanagement, lost belongings, or unclear accountability further tilt the risk-benefit in favor of facilities with stronger clinical governance. For residents with complex medical needs who depend on tightly coordinated medication changes and vigilant wound care, ManorCare Rossmoor may demand supplementary arrangements, such as private aides or nearby hospital support for contingencies.
On the upside, the strongest positives are a clean environment, friendly staff on many shifts, and a capable rehabilitation program when staffing allows it. Several reviewers praise effective physical therapy and occupational therapy, comfortable rooms, and a menu that offers alternatives if the initial choice is not appealing. The facility's social calendar and on-site amenities help residents stay engaged, and some families report satisfactory experiences with long-term care given adequate oversight. These positives partly offset the main drawbacks by delivering meaningful therapy, predictability in meals, and a sense of normalcy. Still, the gap between therapy intensity and daily nursing coverage remains a decisive factor for decision-making.
Prospective families should verify concrete staffing patterns on the floors, especially on weekends and after shift changes, and request recent incident reports or quality metrics. Ask for a documented plan detailing wound care management, infection control, and fall prevention, plus a clear process for medication reconciliation and changeovers with the resident's primary physician. Tour during peak activity hours to observe responsiveness to calls and to see how aides coordinate with therapists. Clarify how belongings are tracked during moves or transitions between units. Request references from recent families who faced similar rehab goals, and assess how often administrators engage families in care planning.
Overall, experiences run the gamut. Some residents and families describe a facility that is clean, welcoming, and supportive, with therapists who push progress and meals that provide variety. Other accounts emphasize dangerous understaffing, inconsistent care, and concerns about accountability and communication. The most troubling reports involve delayed alarms, inadequate wound care, and nutrition missteps that produced dangerous outcomes. The common thread is that ManorCare Rossmoor can deliver quality therapy and comfortable surroundings, but the level of medical oversight and staff responsiveness is highly variable. Families prioritizing rehabilitation gains and social activity will likely appreciate this community when diligence is exercised in selecting staff, monitoring care, and maintaining oversight.
In a practical decision framework, ManorCare Rossmoor should be considered seriously by families who place a premium on robust PT/OT, a bright activity calendar, and clean, comfortable spaces, while simultaneously recognizing that staffing variability and administrative inconsistency can undermine safety and daily care. For others, especially those with high risk of medical complications, chronic wound care needs, or strict medication schedules, it is prudent to compare with facilities that demonstrate stronger nurse-to-resident ratios and clearer accountability. The recommended path is a rigorous on-site evaluation, with specific questions about staffing, response times, and care coordination, followed by careful weighing of whether the potential rehab gains justify the risk of inconsistent daily care.
155 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces. Guasts at mealtime"Guests at mealtime" offer seniors the opportunity for social interaction, companionship, and a sense of community during meals, which can help combat feelings of loneliness and isolation commonly experienced in senior living environments. It can also enhance their overall dining experience and improve their mental and emotional well-being.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Security gateSecurity gates provide an added layer of protection and peace of mind for seniors living in a community. They help prevent unauthorized entry, deter potential intruders, and create a sense of security for residents. This extra security measure can make seniors feel safe and secure in their living environment.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
SpaSpas are important for seniors because they provide relaxation, stress relief, and therapeutic benefits which can improve their overall well-being and quality of life. Additionally, spa treatments such as massages, hydrotherapy, and aromatherapy can help alleviate common age-related ailments such as arthritis, joint pain, and circulation issues. Seniors deserve to enjoy a pampering experience that promotes physical and emotional wellness.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed. Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Metropolitan Oakland International (14 miles away) San Francisco International (25 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation. SpanishSpanish is an important language for seniors because it allows them to communicate effectively with caregivers, medical professionals, and others in their community who may speak Spanish as their primary language. It also provides opportunities for cultural enrichment and social connections. TagalogTagalog language services are important for seniors as they provide a sense of connection and comfort for those who speak the language. This can help them feel more at ease and engaged in their community, improving their overall well-being and quality of life.Manorcare Health Services - Rossmoor is an assisted living community located in Walnut Creek, CA. This community offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The amenities at Manorcare Health Services - Rossmoor include a beauty salon, cable or satellite TV, community-operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, guest meals available, housekeeping services, kitchenettes in each unit, move-in coordination assistance, outdoor spaces for relaxation and recreation, private bathrooms for each resident, restaurant-style dining options offering delicious meals prepared by professional chefs, security gates for added safety and security, a small library for reading enthusiasts, a spa for relaxation and pampering sessions when needed, telephones in each unit for convenience and communication purposes, transportation arrangements (non-medical) for outings and errands as well as transportation to doctors' appointments when necessary. Additionally, the community offers a wellness center with various programs promoting the overall health and well-being of residents. High-speed internet/Wi-Fi access is also available throughout the facility.
In terms of care services provided at Manorcare Health Services - Rossmoor include 24-hour call systems ensuring that assistance can be reached at any time if needed. The staff provides 24-hour supervision to ensure the safety and security of all residents. Assistance with activities of daily living such as bathing and dressing is provided as needed. The staff also assists with transfers to help residents move around safely. The staff is trained in diabetes care and can provide appropriate diets as needed. Meal preparation and service are provided to ensure that residents receive balanced and nutritious meals regularly. Medication management is also offered to help residents take their medications correctly. A mental wellness program is available to support residents' emotional well-being. Special dietary restrictions are accommodated to meet individual needs.
Regarding dining options, special dietary restrictions are taken into consideration to accommodate the needs of residents.
A variety of activities are offered at Manorcare Health Services - Rossmoor, including concierge services to assist residents with any additional needs or requests. Fitness programs are available to encourage physical activity and overall health. Planned day trips provide opportunities for residents to explore the local area and enjoy new experiences. Resident-run activities allow for social interaction and engagement within the community. Scheduled daily activities ensure that residents have a range of options to participate in based on their interests.
The staff at Manorcare Health Services - Rossmoor can communicate in Spanish and Tagalog, ensuring effective communication with residents who speak these languages.
The community is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options such as public transportation stops or taxi services, theaters for entertainment purposes, and hospitals for any necessary medical care.
Overall, Manorcare Health Services - Rossmoor offers a comprehensive range of amenities and care services designed to meet the unique needs of each resident while promoting a comfortable and fulfilling lifestyle.
Manorcare Health Services - Rossmoor is located at 1226 Rossmoor Parkway, Walnut Creek, CA 94595 in Contra Costa County, California
Manorcare Health Services - Rossmoor on seniors.fyi includes 6 photos including images showing physical therapy, exercise equipment, outdoors, trees, painting, art, exercise, rehabilitation, and more.
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Outdoors
Painting
Exercise Equipment
Office
Physical Therapy
