Manorcare Health Services - Rossmoor
Save1226 Rossmoor Parkway, Walnut Creek, CA 94595
For more information about senior living options: (844) 490-3973
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Assisted Living
Memory Care
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The facility was understaffed, which put the residents at risk. Management at Manor Care was to blame for the understaffing issue. The staff at Manor Care failed to provide proper hygiene care, leading to complications for the resident. Manor Care lost personal belongings of a resident and did not hold anyone accountable. The staff at Manor Care did not prioritize rehabilitation exercises for a resident who needed to learn to walk again. Visitors felt unwelcome and disappointed by the lack of friendliness from staff. There were unanswered buzzers and a lack of attention from the staff at Manor Care. The diet provided by Manor Care led to health issues for a resident. The doctor at Manor Care failed to update medication charts, putting a resident's life in danger. The overall feeling was that Manor Care prioritized profit over patient care.Manor Care, a skilled nursing facility in Walnut Creek, has received mixed reviews from residents and their families. One individual expressed concern over the understaffing issue at the facility, blaming management for this dangerous situation. They claimed that their elderly parent, who was recovering from bypass surgery, had to be transferred back to John Muir due to hygienic neglect and lack of proper care at Manor Care.
Another visitor shared their disappointment with the lack of welcoming and friendly behavior from staff members when they arrived to visit a patient. They mentioned having to wait outside in the cold for 10 minutes before someone finally attended to them, without even receiving an apology for the delay.
However, not all experiences were negative. One individual praised Manor Care for its cleanliness and cautiousness in preventing the spread of germs. They found the staff to be caring and cooperative, providing excellent care. The facility also offered private rooms and a variety of alternative food options if residents did not like what was being served. Moreover, there were plenty of activities available for residents to enjoy.
Another reviewer commended Manor Care for its excellent physical therapy services and attentive staff who catered to personal needs. They recommended the facility based on their positive experience.
On the other hand, some reviewers highlighted issues with staffing ratios at Manor Care. One person mentioned unanswered buzzers and overall unresponsiveness from staff due to a high number of patients per staff member. However, they acknowledged that it was common in many skilled nursing facilities.
There were also complaints about poor dietary choices resulting in health complications for residents. One person claimed that their mother gained excessive water weight due to a lack of heart-healthy diet options provided by staff. Another family member pointed out critical mistakes made by staff members regarding their loved one's care, attributing it to a lack of attentiveness and genuine care.
Despite these criticisms, another reviewer had a positive impression of Manor Care during their visit. They found the facility to be impressive, with attentive and caring nurses, neat and clean rooms, and well-balanced meals. They would recommend the facility for assisted living needs.
In conclusion, Manor Care in Walnut Creek has received a mix of positive and negative reviews. While some individuals praised the cleanliness, care provided by staff, and variety of activities offered, others expressed concerns about understaffing issues, unresponsiveness to patient needs, and poor dietary choices. It is important for potential residents and their families to thoroughly assess their options before choosing a long-term care facility.
155 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden Guasts at mealtime
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Security gate
Small library
Spa
Telephone Wellness center
Wi-Fi/high-speed internet
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activities
English Spanish TagalogManorcare Health Services - Rossmoor is an assisted living community located in Walnut Creek, CA. This community offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The amenities at Manorcare Health Services - Rossmoor include a beauty salon, cable or satellite TV, community-operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, guest meals available, housekeeping services, kitchenettes in each unit, move-in coordination assistance, outdoor spaces for relaxation and recreation, private bathrooms for each resident, restaurant-style dining options offering delicious meals prepared by professional chefs, security gates for added safety and security, a small library for reading enthusiasts, a spa for relaxation and pampering sessions when needed, telephones in each unit for convenience and communication purposes, transportation arrangements (non-medical) for outings and errands as well as transportation to doctors' appointments when necessary. Additionally, the community offers a wellness center with various programs promoting the overall health and well-being of residents. High-speed internet/Wi-Fi access is also available throughout the facility.
In terms of care services provided at Manorcare Health Services - Rossmoor include 24-hour call systems ensuring that assistance can be reached at any time if needed. The staff provides 24-hour supervision to ensure the safety and security of all residents. Assistance with activities of daily living such as bathing and dressing is provided as needed. The staff also assists with transfers to help residents move around safely. The staff is trained in diabetes care and can provide appropriate diets as needed. Meal preparation and service are provided to ensure that residents receive balanced and nutritious meals regularly. Medication management is also offered to help residents take their medications correctly. A mental wellness program is available to support residents' emotional well-being. Special dietary restrictions are accommodated to meet individual needs.
Regarding dining options, special dietary restrictions are taken into consideration to accommodate the needs of residents.
A variety of activities are offered at Manorcare Health Services - Rossmoor, including concierge services to assist residents with any additional needs or requests. Fitness programs are available to encourage physical activity and overall health. Planned day trips provide opportunities for residents to explore the local area and enjoy new experiences. Resident-run activities allow for social interaction and engagement within the community. Scheduled daily activities ensure that residents have a range of options to participate in based on their interests.
The staff at Manorcare Health Services - Rossmoor can communicate in Spanish and Tagalog, ensuring effective communication with residents who speak these languages.
The community is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options such as public transportation stops or taxi services, theaters for entertainment purposes, and hospitals for any necessary medical care.
Overall, Manorcare Health Services - Rossmoor offers a comprehensive range of amenities and care services designed to meet the unique needs of each resident while promoting a comfortable and fulfilling lifestyle.
Manorcare Health Services - Rossmoor is located at 1226 Rossmoor Parkway, Walnut Creek, CA 94595 in Contra Costa County, California
Manorcare Health Services - Rossmoor on seniors.fyi includes 6 photos including images showing physical therapy, exercise equipment, painting, art, exercise, rehabilitation, office, outdoors, and more.
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Outdoors
Painting
Exercise Equipment
Office
Physical Therapy
