Mary Rose Brand Care

Pros

• The staff members are very nice and provide a friendly environment for residents.
• The facility has the potential for improvement, indicating a willingness to enhance services.
• There is an acknowledgment that the issues primarily stem from management rather than the staff's efforts.

Cons

• The residents are disappointed with the lack of scheduled walks, as they only receive assistance if they specifically ask for it.
• The shower handles do not work properly, creating inconvenience for the residents.
• There is often a lack of toilet paper available in the bathrooms, which is frustrating for those staying there.
• Residents have little to no contact with the owner, Mary Rose, who is rarely present at the facility.
• While the staff is friendly, important tasks such as changing beds and restocking supplies are not done consistently or adequately.
• There are no activities offered at the facility, leading to many residents spending most of their time in their rooms.

Review

The search for an appropriate care facility for a loved one can be a daunting task, especially when time is of the essence. In this case, the choice was made hastily as there were only a couple of days available to find a place for the reviewer’s father. With high hopes for a nurturing and engaging environment, expectations were set based on promises made by the facility during initial discussions. However, as the experience unfolded, it became clear that those expectations were not met.

One of the most significant disappointments expressed in the review revolves around the lack of proactive engagement from the facility's staff. Initially assured that their father would be taken on walks—an activity crucial for both physical health and social interaction—it soon became evident that such outings occurred only if explicitly requested. This lack of initiative raises concerns about how well residents are monitored or engaged in daily activities, which could greatly impact their well-being and quality of life.

Compounding these issues are practical problems within the facility itself. The reviewer notes several maintenance concerns that contribute to an overall sense of neglect. For instance, dysfunctional shower handles hinder basic hygiene practices, making daily routines more challenging than they should be. Additionally, there are frequent instances where essential supplies like toilet paper are not replenished adequately, creating further inconvenience for residents who rely on consistent access to these necessities.

While there were commendable aspects regarding interactions with staff members—who were described as very nice—the overarching sentiment points toward systemic shortcomings in management and oversight. The reviewer indicates a disconnection between themselves and Mary Rose, presumably the owner or manager of the establishment. Her absence from day-to-day operations leaves questions about accountability and responsiveness to resident needs and concerns. It is evident that while individual staff members may have good intentions and customer service skills, without adequate support from leadership, their efforts are often rendered insufficient.

Critically analyzing the situation reveals that many issues are likely tied not just to staffing but also to broader operational challenges rooted in ownership decisions. The reviewer emphasizes that improvements could be made but attributes them primarily to deficiencies at higher levels rather than through direct issues with personnel on-site. This distinction highlights a need for stronger management structures that prioritize resident care engagement and facilities maintenance.

Lastly, one particularly troubling observation is related to recreational activities—or rather, the absence thereof—within the living space. The reviewer mentions that residents tend to remain isolated in their rooms with few organized activities available to them. Such an environment could contribute significantly to feelings of loneliness or depression among residents who might benefit from socialization opportunities or structured programming designed for engagement and enrichment.

In summary, while this care facility offers some positive interactions through its staff members' kindness, it falls short in numerous critical areas such as resident engagement practices by staff, ongoing maintenance responsibilities being overlooked by management, basic hygiene supply provisions being neglected regularly each day—and perhaps most importantly—a serious lack of activities leading many residents into isolation within their rooms. Overall satisfaction remains low due to these systemic gaps underlining operational failings rather than any character deficiency within front-line staff who genuinely seem willing yet poorly supported in delivering optimal care experiences.

Located in Foster City, California, this area offers a variety of amenities and services that cater to the needs of seniors. Within a short distance, you will find a range of dining options such as McDonald's, In-N-Out Burger, Chick-Fil-A, and New England Lobster Market & Eatery. Residents can also enjoy the tranquil surroundings of parks like Leo J Ryan Memorial Park and Central Park for leisurely walks or picnics. For healthcare needs, there are several pharmacies nearby including CVS Pharmacy and Walgreens, as well as medical facilities like San Mateo Medical Center and Kaiser Permanente Redwood City Medical Center. Public transportation options are easily accessible with Hillsdale Station and Redwood City Caltrain Station located within a few miles. Additionally, entertainment venues like Cinepolis San Mateo and coffee shops such as Starbucks and Philz Coffee provide opportunities for social engagement and relaxation. Overall, this part of Foster City offers a convenient and vibrant community for seniors looking to enjoy their golden years in comfort and convenience.

Restaurants

• McDonald's (1 miles)
• In-N-Out Burger (3.5 miles)
• Chick-Fil-A (4.8 miles)
• In-N-Out Burger (5.2 miles)
• New England Lobster Market & Eatery (7.2 miles)
• In-N-Out Burger (7.6 miles)
• Lark Creek Grill (8 miles)

Parks

• Leo J Ryan Memorial Park (1.1 miles)
• Marlin Park (2.3 miles)
• Central Park (3.8 miles)
• Coyote Point County Park (4.4 miles)
• Burton Park (4.5 miles)
• Laurelwood Park (4.7 miles)
• Highlands Park (4.9 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (4 miles)

Cafes

• Starbucks (1.7 miles)
• Philz Coffee (5.4 miles)
• Starbucks (5.4 miles)
• Coffeebar (5.4 miles)
• Starbucks (6.9 miles)
• San Francisco Giants Clubhouse (8.5 miles)
• Café Venetia (9.4 miles)

Transportation

• Hillsdale Station (3 miles)
• San Carlos Airport (SQL) (3.3 miles)
• San Carlos Airport Control Tower (3.6 miles)
• Redwood City Caltrain Station (5.4 miles)
• Millbrae Caltrain Station (7.8 miles)
• Boarding Area C (8 miles)
• Boarding Area D (8 miles)

Theaters

• Cinepolis San Mateo (3.2 miles)

Physicians

• Urology: San Carlos Center: Palo Alto Medical Foundation (3.3 miles)
• Bundy Opticians (4 miles)
• California Skin Institute (4.2 miles)
• California Skin Institute (5.3 miles)
• Kaiser RWC Birch Building (5.4 miles)
• Redwood City Women's Health Center (5.8 miles)
• CCRM Fertility of San Francisco (6.8 miles)

Hospitals

• San Mateo Medical Center (3.4 miles)
• Mills-Peninsula Radiology (4 miles)
• Kaiser Permanente Redwood City Medical Center (5.3 miles)
• Sequoia Hospital (5.8 miles)
• Mills-Peninsula Health Services (7.4 miles)
• A & C Convalescent Hospital (8.3 miles)
• VA Medical Center-Menlo Park (8.4 miles)