Serento Casa

Pros

• The staff at Serento Casa were described as accommodating and caring, demonstrating a genuine interest in the well-being of residents.
• Residents enjoyed a variety of activities that kept them engaged and made the community feel lively.
• The facilities were praised for being clean, well-kept, and resembling a hotel-like environment.
• Many reviewers appreciated the restaurant-style dining experience and the quality of food offered.
• The location was considered convenient, being close to family and healthcare services.
• The presence of on-site amenities such as hair and nail services contributed positively to residents' overall experience.
• Several visitors noted that their loved ones seemed happy and comfortable living in the community.
• Reviewers expressed satisfaction with the kind treatment their family members received from the staff during their stay.

Cons

• The reviewer expressed that they did not care for the location of Serento Casa, as it was situated on a busy street.
• Another reviewer found the costs of care at Serento Casa to be shocking and much higher than anticipated, reaching up to $10,000 a month.
• There were concerns about communication from the staff, with the reviewer stating they needed more feedback and clarity regarding their questions.
• One review criticized Brookdale for its non-medical staff making medical decisions and described the food as terrible.
• A negative experience was highlighted where a resident experienced long wait times for assistance after pressing their pendant button, indicating short staffing issues.
• Several reviews indicated dissatisfaction with Brookdale’s service, describing it as unprofessional and uncaring when family members were not present.
• Another reviewer pointed out that common areas at one facility were dirty, and the tour guide failed to provide all necessary answers during their visit.
• The rooms in one community were noted to be very small, which detracted from the overall experience.

Review

Serento Casa has garnered mixed reviews from various visitors and potential residents, painting a picture of an assisted living facility that excels in certain areas while facing challenges in others. Overall, many reviewers commend the staff's level of care and the facility’s accommodating atmosphere. Visitors note that the grounds are well-maintained and aesthetically pleasing, contributing to a positive first impression. Amenities, such as on-site hair and nail services, outdoor areas, and activity rooms, enhance the residents' quality of life, making it feel less like an institution and more like a community.

However, the primary concern echoed throughout the reviews is the high cost of living in Serento Casa. Many families expressed shock at the monthly fees that can escalate to $8,000 or even $10,000 depending on the level of care required. This pricing can be daunting for many families navigating financial considerations while seeking quality care for their loved ones. Despite these costs, some believe that the expenses are justified due to the attentiveness of staff members who genuinely seem invested in resident welfare.

A prevalent theme among current residents’ families is appreciation for the engaging activities offered at Serento Casa which help foster social interaction among residents. The facility appears committed to keeping its inhabitants engaged with various recreational options available daily. Families have noted instances where staff actively integrated resident feedback into programming by adding new activities upon request. Such responsiveness can create a more personalized experience for those living in this environment.

Though many reviews highlight positive experiences with staff interactions—often describing them as kind and attentive—there remains a notable desire for improved communication regarding resident needs and concerns. Some family members expressed confusion over whom to approach with specific inquiries or complaints about their loved one's care. This gap in communication creates an opportunity for improvement within Serento Casa; enhancing dialogue between staff and families might alleviate concerns and foster greater trust regarding resident welfare.

Despite its favorable amenities and attentive staff, other critical reviews related to another facility called Brookdale reveal discontent regarding staffing levels and overall care quality. Some reviewers reported severe issues such as delayed responses to medical emergencies or neglectful behaviors when family members weren't present, raising alarms about caregiver dedication across certain facilities in contrast with Serento Casa’s generally favorable observations.

The decision-making process surrounding choosing an assisted living community often weighs heavily on families considering options during challenging times like those imposed by health-related crises or illnesses such as Alzheimer's disease or dementia. Many reviewers highlighted how important location was alongside quality care when selecting Serento Casa; being close to family support networks was deemed beneficial given that transitions can be difficult both emotionally and logistically.

In conclusion, visitors' experiences at Serento Casa demonstrate that while it has various strengths—from lovely grounds to numerous amenities—the high cost might become burdensome for some prospective residents’ families. Nevertheless, dedicated staff efforts combined with engaging activities reflect well on this community's reputation as a viable option; maintaining open lines of communication will likely serve as key indicators influencing future satisfaction levels among residents and their loved ones alike.

This part of San Dimas, California offers a variety of amenities and services that may be appealing for seniors looking to relocate. The area is home to several parks such as Frank G. Bonelli Regional Park, providing opportunities for outdoor recreation and leisurely walks. There are also numerous dining options nearby, including In-N-Out Burger, Chick-Fil-A, and Old Stump Brewing Co. For healthcare needs, there are several pharmacies and hospitals in close proximity, such as Pomona Valley Hospital Medical Center and City Of Hope. Additionally, there are cafes like Starbucks and The Donut Man for social gatherings or relaxing afternoon outings. With transportation options like Pomona Station and Montclair Metrolink Station nearby, getting around the area is convenient. Furthermore, entertainment choices include Harkins Theatres Chino Hills 18 and AMC DINE-IN Montclair Place 12 for cultural enrichment and enjoyment. Overall, this part of San Dimas provides a well-rounded community with various resources tailored to the needs of seniors.

Parks

• Frank G. Bonelli Regional Park (0.2 miles)
• Pantera Park (4.7 miles)
• Creekside Park (5.1 miles)
• Chino Hills Community Park (7.6 miles)
• Ruben S Ayala Park (8.6 miles)
• Citrus Park (8.7 miles)

Restaurants

• Raging Waters (1.1 miles)
• In-N-Out Burger (3.7 miles)
• In-N-Out Burger (3.7 miles)
• In-N-Out Burger (3.8 miles)
• Chick-Fil-A (3.8 miles)
• Old Stump Brewing Co. (3.8 miles)
• McDonald's (3.9 miles)

Pharmacies

• Walgreens (2 miles)
• Walmart Pharmacy (2.7 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (4 miles)

Places of Worship

• Real Life (2.2 miles)
• Charisma Life Church (4.2 miles)
• Calvary Chapel Golden Springs (5.2 miles)

Hospitals

• Casa Bonita (2.3 miles)
• Pomona Valley Hospital Medical Center (3.8 miles)
• Rowland Convalescent Hospital (4.5 miles)
• Kindred Hospital San Gabriel Valley (5.8 miles)
• City Of Hope (9.5 miles)
• Hope (9.6 miles)

Cafes

• Starbucks (2.7 miles)
• Starbucks (3.7 miles)
• Starbucks (3.8 miles)
• The Donut Man (4 miles)
• The Coffee Bean and Tea Leaf (4 miles)
• Starbucks (4.2 miles)
• Starbucks (5.1 miles)

Physicians

• Foothill Dermatology Medical Center (3.4 miles)
• Healthcare Partners (3.5 miles)
• Chapparal Medical Group (3.9 miles)
• The Robert & Beverly Lewis Family Cancer Care Center (4.1 miles)
• Inland Neurosurgery Institute (4.3 miles)
• Glendora Dentistry (4.5 miles)
• Kaiser Permanente Diamond Bar Medical Offices (5.7 miles)

Transportation

• Pomona Station (3.8 miles)
• Montclair Metrolink Station (7.1 miles)

Theaters

• Harkins Theatres Chino Hills 18 (6.4 miles)
• AMC DINE-IN Montclair Place 12 (7 miles)
• AMC Puente Hills 20 (8.5 miles)