The Terraces At Via Verde

Pros

• The staff at The Terraces are described as kind, empathetic, and attentive, making residents feel cared for and supported.
• Residents have shown significant behavioral improvements and engagement in activities due to the innovative programs offered.
• The environment is filled with bright colors and plenty of daylight, contributing to a positive atmosphere for residents.
• Families find great comfort in knowing their loved ones receive expert care that focuses on maintaining independence and improving well-being.
• One resident has made remarkable progress in mobility and communication thanks to the dedicated care provided by the staff.
• The community is praised for its cleanliness, hominess, and the presence of lovely outdoor spaces for residents to enjoy.
• Visitors appreciate the genuine kindness and helpfulness of the staff during tours of the facility.
• Overall experiences at The Terraces showcase a warm community where residents feel safe, happy, and engaged in meaningful activities.

Cons

• The husband was constantly depressed at The Terraces, experiencing a significant decline in well-being during his stay.
• The daily greetings from the new director seemed disingenuous and artificial, which the husband found ridiculous.
• The atmosphere of The Terraces was described as dark and dull, contributing to feelings of boredom and depression.
• The quality of food served was unsatisfactory, often limited to a half sandwich and potato chips, which did not justify the high cost.
• Staffing levels appeared inadequate, with too many employees quitting during their six-week stay.
• Overall care at The Terraces did not meet expectations, leading to a decision to move to another facility for better experiences and outcomes.

Review

The decision to place a loved one in memory care is one of the most significant choices families make, especially when faced with conditions like Alzheimer’s disease. One facility that frequently comes up in conversations around memory care is The Terraces at Via Verde. In the reviews collected from various families, sentiments vary widely based on personal experiences with their residents. On one hand, some families praise The Terraces for its dedicated staff and innovative approaches to improving the quality of life for residents suffering from memory issues. However, others express dissatisfaction regarding the atmosphere and overall experience at the facility.

Families who have had positive experiences at The Terraces often highlight the kindness and empathy exhibited by staff members. One particular family shared how Elizabeth, who oversees daily activities, transformed their loved one from someone who spent days gazing blankly into space to an engaged individual who dances and participates in interactive activities. This transformation not only affected their loved one's behavior but also provided immense comfort to the family knowing he was cared for by professionals skilled in memory care. Such targeted programs reportedly help bring out the best in each resident and foster a profound connection between residents and caregivers.

Contrastingly, not everyone has had a similarly uplifting experience at The Terraces. A family recounts moving their husband away from this facility after observing constant signs of depression over a six-week period. They noted that although staff members appeared friendly—especially the new director—such interactions felt insincere and superficial. This review articulated feelings of disappointment regarding staff engagement, with concerns about inadequate staffing causing additional stress for both residents and families. Their husband found daily greetings disingenuous; instead of feeling welcome or alive within the community, they expressed frustration over what they perceived as artificial interactions meant to create a facade rather than genuine connections.

Physical aspects of The Terraces also received criticism in these reviews. Some described areas within the facility as dark, which may contribute negatively to residents' moods—notably during times spent indoors due to health concerns or restricted mobility. Additionally, comments about food offerings indicated dissatisfaction with meal quality given the high costs associated with such facilities. Such observations raise questions about whether sufficient resources are allocated toward creating an enriching environment conducive to fostering positive mental states among residents.

In stark contrast to their previous experiences at The Terraces, some families report overwhelmingly positive transitions after relocating their loved ones to other facilities that emphasized brightness, engagement opportunities, and thoughtful interior designs geared toward uplifting moods. For example, one reviewer specifically noted improved conditions such as bright colors and sunny gardens that seemed more inviting than their previous residence's darker aesthetic choices. Residents in these newer environments are participating more actively—a marked increase compared to before—and enjoying dignity through regained mobility or social interaction.

A consistent theme across many reviews is the critical importance of holistic care practices tailored towards enhancing independence while addressing cognitive decline naturally whenever possible through therapies like occupational therapy (OT) or physical therapy (PT). Many families now feel reassured that their loved ones are not only being cared for adequately but also being provided pathways for improvement in physical capabilities as well as emotional well-being.

Overall, it seems clear that while there certainly are aspects worthy of commendation at The Terraces at Via Verde—particularly regarding certain staff members’ dedication—the varied accounts suggest a need for improvements in certain operational aspects thought essential for higher-quality memory care environments consistently across different resident experiences. As each family's journey proves unique when caring for special populations struggling with Alzheimer's disease or similar disorders, these testimonials illuminate essential considerations both prospective residents or caretakers should ponder when selecting an appropriate long-term home tailored for those requiring specialized assistance.

Located in the beautiful city of San Dimas, California, this area offers a variety of amenities and services suitable for seniors looking for a comfortable and convenient living environment. With several parks nearby such as Frank G. Bonelli Regional Park and Chino Hills Community Park, residents can enjoy outdoor activities and leisurely walks in nature. There are also plenty of dining options including popular chains like In-N-Out Burger and Chick-Fil-A, as well as cafes such as Starbucks for socializing with friends. For healthcare needs, there are pharmacies like Walgreens and CVS Pharmacy, as well as hospitals like Pomona Valley Hospital Medical Center within close proximity. Additionally, transportation options like Pomona Station and Montclair Metrolink Station provide easy access to various destinations. Overall, this part of San Dimas offers a balanced mix of recreation, dining, healthcare, and transportation options ideal for seniors looking to settle down in a vibrant community.

Parks

• Frank G. Bonelli Regional Park (0.8 miles)
• Creekside Park (4.3 miles)
• Pantera Park (4.7 miles)
• Chino Hills Community Park (7.8 miles)
• Ruben S Ayala Park (9.1 miles)
• Citrus Park (9.5 miles)

Restaurants

• Raging Waters (1.8 miles)
• In-N-Out Burger (3 miles)
• In-N-Out Burger (3.2 miles)
• In-N-Out Burger (3.3 miles)
• Chick-Fil-A (3.3 miles)
• McDonald's (3.8 miles)
• Old Stump Brewing Co. (4.6 miles)

Pharmacies

• Walgreens (2.2 miles)
• CVS Pharmacy (2.8 miles)
• Walmart Pharmacy (2.9 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (4.3 miles)

Places of Worship

• Real Life (2.2 miles)
• Calvary Chapel Golden Springs (4.9 miles)
• Charisma Life Church (5 miles)

Cafes

• Starbucks (2.9 miles)
• Starbucks (3 miles)
• Starbucks (3.5 miles)
• The Coffee Bean and Tea Leaf (3.8 miles)
• The Donut Man (4 miles)
• Starbucks (4.5 miles)
• Starbucks (4.8 miles)

Hospitals

• Casa Bonita (3 miles)
• Rowland Convalescent Hospital (3.8 miles)
• Pomona Valley Hospital Medical Center (4.5 miles)
• Kindred Hospital San Gabriel Valley (5.1 miles)
• Kaiser Permanente Baldwin Park Medical Center (9 miles)
• City Of Hope (9 miles)
• Hope (9 miles)

Physicians

• Foothill Dermatology Medical Center (3.7 miles)
• Healthcare Partners (3.8 miles)
• Glendora Dentistry (4.4 miles)
• Chapparal Medical Group (4.7 miles)
• The Robert & Beverly Lewis Family Cancer Care Center (4.9 miles)
• Inland Neurosurgery Institute (5.1 miles)
• Kaiser Permanente Diamond Bar Medical Offices (5.3 miles)

Transportation

• Pomona Station (4.6 miles)
• Montclair Metrolink Station (7.9 miles)

Theaters

• Harkins Theatres Chino Hills 18 (6.7 miles)
• AMC Puente Hills 20 (7.8 miles)
• AMC DINE-IN Montclair Place 12 (7.8 miles)