Maxim Healthcare in San Diego, CA

Pros

• Maxim Healthcare Services is described as efficient, compassionate, and caring.
• The staff are patient and friendly, with onboarding praised as thorough and supportive.
• Account managers and recruiters like Aries, Maricel, Elias, Andrew, and Eric are noted for being helpful, attentive, and communicative.
• The company is considered one of the best home care providers, described as professional and reliable.
• Maxim quickly coordinates care, with caregivers starting promptly after hospital discharge.
• Sergio and his team are fabulous to work with, handling care coordination well.
• The team is highly organized and dedicated to matching caregivers to families' needs.
• The company is praised for flexibility and understanding of clients' and families' needs.

Cons

• They were very disappointed with the caregivers scheduled to care for their relative, noting late arrivals, a lack of training, and shifts canceled due to staffing shortages.
• They described Maxim as the worst ever, claiming they care only about money and hours, and that a therapist sent to their home took pictures of their child and sat him on their lap.
• They stated Maxim wasted their child's time and had no professional technician, advising them to find another vendor when hours were reduced.
• They urged others to stay away from Maxim, saying their kids would face problems and that Maxim cares only about money.
• They called Maxim unprofessional and unreliable.
• They described their respite experience as the worst, with the office staff not on the same page and poor communication about staffing.
• They claimed Maxim failed to provide urgent caregiver services, leaving a person with disabilities waiting for caregivers.
• They described Maxim as deceptive and condescending, causing concern for the parent.
• They reported being charged for an exam and CPR class, only to be told they went with someone else and lost money and job opportunities.
• They reported slow, disorganized, and unprofessional service and long gaps in coverage, with no one contacting them about serious issues.
• They described Maxim denying services for many days, leaving them to fend for themselves.
• They claimed Maxim's urgent-care program led to patients waiting and not receiving care as promised.

Review

Maxim Healthcare San Diego is best suited for families that need a large, established home-care network with the capability to mobilize a broad pool of caregivers quickly, especially after hospital discharges or during respite periods. This community works well for households that can rely on a dedicated local coordinator to secure staff and navigate onboarding, and that are comfortable with some day-to-day variation in which caregiver appears. For families seeking a guaranteed, same-caregiver every shift or an entirely predictable schedule, this option may feel unsettled and insufficiently reliable.

Those who should consider alternatives include families with critical daily coverage needs, strict 24/7 consistency, or high safety stakes. If urgent backup care must be rock-solid and predictable, the experience here can be inconsistent. Several reviews flag lengthy delays, last-minute cancellations, and frequent staffing gaps that leave caregivers without a clear plan. For families with children or adults who require continuous, body-based care, the risk of gaps in coverage and disjointed communication can undermine trust and stability.

On the plus side, Maxim's onboarding and recruiter network can deliver rapid placement and clear guidance when a case first opens. Accounts managers and recruiters have been praised for responsiveness, organization, and hands-on support, sometimes coordinating effectively with regional centers for approvals and hours. When the office alignment is strong, the team has shown the ability to connect families with capable, professional nurses and aides who stay engaged, follow through, and collaborate with the family to meet care objectives. In pediatric and respite contexts, several families report genuinely positive caregiver matches and attentive, compassionate staff.

The most persistent drawbacks center on reliability and communication. Caregivers arriving late, shifts canceled for staffing shortages, and schedules that shift without timely notification appear repeatedly in reviews. Office leadership can feel fragmented - reviews describe the local team as "in charge" with inconsistent messaging, and in some cases temporary leadership gaps (such as a manager on maternity leave) seem to ripple into delays and miscommunication. Urgent-care backup services, long touted as a strength, are described in some accounts as not delivering consistently, leaving vulnerable clients without timely support. There are also isolated reports of questionable conduct and billing frustrations in the past, underscoring the need for careful oversight and explicit expectations around privacy, training, and charges.

These strengths and weaknesses must be weighed against each family's priorities. If a dedicated coordinator can consistently lock in preferred caregivers, and the family is prepared to actively monitor schedules and escalate issues, Maxim's customer-facing strengths - responsive onboarding, capable frontline staff, and the breadth of available caregivers - can offset some gaps and deliver meaningful, high-quality care. However, for families where daily, uninterrupted care is non-negotiable, or where past experiences with staffing volatility raise red flags, the cons are not easily dismissed. A realistic plan should include a tested backup arrangement, a single point of contact, and clear, written expectations about scheduling, background checks, and caregiver training.

In the end, Maxim Healthcare is a viable option for families who value a proven recruitment engine, strong initial onboarding, and the capacity to absorb caregiver turnover with proactive management. For those who cannot tolerate regular scheduling instability or who require unwavering consistency, exploring alternatives - especially smaller, locally focused agencies or providers with explicit backup guarantees - will reduce risk. Prospective families should demand a formal backup plan, a guaranteed primary caregiver roster, signed turnaround times for replacements, and concrete metrics for communication responsiveness before committing. References, a trial period, and a clear escalation path will distinguish a solid fit from a mismatch when care hinges on dependable staffing.

This part of San Diego, California, offers a convenient and lively environment with a variety of amenities within close proximity. You will find several pharmacies, hospitals, and physicians nearby for your healthcare needs. There are also numerous restaurants and cafes for dining out or grabbing a quick bite to eat. Additionally, there are parks for outdoor relaxation and theaters for entertainment. The area is well-connected with transportation options such as trolley stations and airports within a few miles. Overall, this neighborhood provides both convenience and accessibility for seniors looking to live in a vibrant community in San Diego.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Rite Aid (1.2 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• Rite Aid (1.9 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.4 miles)

Restaurants

• Chick-Fil-A (0.1 miles)
• Shake Shack (0.5 miles)
• North Italia San Diego (0.6 miles)
• True Food Kitchen (0.7 miles)
• The Cheesecake Factory (0.7 miles)
• In-N-Out Burger (0.7 miles)
• Nordstroms Cafe (0.8 miles)

Parks

• Civita Park (0.5 miles)
• Cal's Point (0.8 miles)
• Balboa Park (2.9 miles)
• Lindbergh Park (3.2 miles)
• Balboa Park South Loop (3.3 miles)
• Mission Bay Park (3.4 miles)
• Waterfront Park (3.7 miles)

Theaters

• AMC Mission Valley 2 (0.6 miles)
• AMC Fashion Valley 18 (0.8 miles)

Transportation

• Fashion Valley Trolley Station and Transit Center (1 miles)
• Montgomery Field Airport (MYF) (2.8 miles)
• Old Town Trolley Station and Transit Center (2.9 miles)
• Firefly Car Rental (2.9 miles)
• San Diego International Airport (SAN) (3.7 miles)
• San Diego Santa Fe Depot (4 miles)
• Terminal 2 (4 miles)

Hospitals

• UC San Diego Medical Center (1.4 miles)
• Rady Children's Hospital (1.7 miles)
• Kearny Mesa Convalescent and Nursing Home (1.8 miles)
• Sharp Memorial Hospital (1.8 miles)
• Rady's Children's Hospital San Diego Large Waiting Room, Frost Street, Entrance 8 (1.8 miles)
• Sharp Soc (2.8 miles)
• Naval Medical Center San Diego (3.2 miles)

Physicians

• Sharp Rees-Stealy San Diego Radiology (1.6 miles)
• Internal Medicine Associates (2.4 miles)
• San Diego Mental Health Services (2.7 miles)
• Kaiser Permanente Vandever Medical Offices (3.4 miles)
• Kaiser Permanente Viewridge Medical Offices 2 (4.3 miles)

Cafes

• Communal Coffee (2 miles)
• Starbucks (3.6 miles)
• Ghirardelli Ice Cream And Chocolate Shop (4.2 miles)
• Tabac Specialty Coffee & Cigars (4.3 miles)
• The Coffee Bean and Tea Leaf (4.3 miles)
• Copa Vida (4.4 miles)