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4.6 from 27 reviews
5 stars
24
4 stars
0
3 stars
0
2 stars
0
1 stars
3
Overall Review of In Touch Homecare
common17 reviews mention this
Caregivers show real compassion
Residents and families consistently describe caregivers as compassionate and attentive.
Many reviews focus on how kind and caring the caregivers felt in daily home support. Several families say their loved ones looked comfortable and were well taken care of, including during end-of-life care. Others describe warmth, reliability, and a “treat you like family” approach that helped during stressful periods.
common12 reviews mention this
Communication and scheduling matter
Families highlight responsive communication and dependable scheduling coordination.
Reviews repeatedly mention that the office team and scheduling department made it easier to get what they needed. People describe prompt help when questions came up, follow-ups on schedules, and staff who were easy to reach. One review also notes the team pivoted quickly to accommodate changing needs.
common4 reviews mention this
Companionship feels built-in
Families appreciate companionship that goes beyond basic assistance.
A few reviews describe caregivers connecting with their loved ones as people, not just tasks. One family specifically mentions listening and creating social interaction, and others echo that the care felt personal and family-like. That added attention appears to be part of what families valued most during difficult transitions.
caveat2 reviews mention this
Some reliability issues
A couple reviews describe serious problems with responsiveness and overnight reliability.
While most feedback is positive, two reviews raise major concerns. One describes being difficult to reach during a holiday period and not getting a promised follow-up. Another describes disorganization and unsafe outcomes during overnight care, along with concerns about medication and incident communication.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
San Diego International-Lindbergh (3 miles away)
Nearby Places of Interest
This area of San Diego, California, is a bustling and convenient location with a variety of amenities within close proximity. The neighborhood offers easy access to entertainment options such as AMC theaters and a range of dining choices including True Food Kitchen and The Cheesecake Factory. Transportation options are also readily available with the Fashion Valley Trolley Station nearby, making it convenient for seniors to get around the city. Additionally, there are several parks for leisurely walks and outdoor activities, as well as reputable medical facilities like UC San Diego Medical Center and Rady Children's Hospital in close proximity. Pharmacies, cafes, and physicians' offices are also easily accessible in the area. Overall, this part of San Diego provides a lively yet practical environment that may be appealing for seniors looking for a well-rounded living experience.
Theaters
AMC Fashion Valley 18 (0.2 miles)
AMC Mission Valley 2 (0.9 miles)
Restaurants
True Food Kitchen (0.3 miles)
North Italia San Diego (0.3 miles)
The Cheesecake Factory (0.3 miles)
Shake Shack (0.3 miles)
Nordstroms Cafe (0.4 miles)
Chick-Fil-A (0.7 miles)
Cheers (1.1 miles)
Transportation
Fashion Valley Trolley Station and Transit Center (0.3 miles)
Firefly Car Rental (2.2 miles)
Old Town Trolley Station and Transit Center (2.2 miles)
San Diego International Airport (SAN) (3 miles)
Terminal 2 (3.3 miles)
TSA Pre-Check (3.3 miles)
San Diego Santa Fe Depot (3.4 miles)
Parks
Cal's Point (0.7 miles)
Civita Park (1.2 miles)
Balboa Park (2.5 miles)
Balboa Park South Loop (2.8 miles)
Waterfront Park (3 miles)
Mission Bay Park (3.2 miles)
NTC Park (3.6 miles)
Hospitals
UC San Diego Medical Center (0.7 miles)
Kearny Mesa Convalescent and Nursing Home (2.4 miles)
Rady Children's Hospital (2.4 miles)
Sharp Memorial Hospital (2.4 miles)
Rady's Children's Hospital San Diego Large Waiting Room, Frost Street, Entrance 8 (2.5 miles)
Naval Medical Center San Diego (2.8 miles)
Sharp Soc (3.5 miles)
Pharmacies
CVS Pharmacy (0.7 miles)
CVS Pharmacy (1.1 miles)
Walgreens (1.2 miles)
Rite Aid (1.3 miles)
Rite Aid (1.4 miles)
CVS Pharmacy (2.5 miles)
Walgreens (2.5 miles)
Physicians
Internal Medicine Associates (1.8 miles)
Sharp Rees-Stealy San Diego Radiology (2.2 miles)
San Diego Mental Health Services (2.3 miles)
Kaiser Permanente Vandever Medical Offices (4 miles)
Cafes
Communal Coffee (1.8 miles)
Ghirardelli Ice Cream And Chocolate Shop (3.7 miles)
Hospice care focuses on providing comfort and support for individuals nearing the end of life, with Medicare Part A covering services like nursing care and counseling for patients with a terminal illness and a life expectancy of six months or less. While most hospice services are low-cost for eligible patients, families should be aware that certain expenses, such as room and board, may not be covered.
Caregiver burnout is a common issue resulting from the intense physical, emotional, and mental demands of caregiving, leading to symptoms like fatigue and social withdrawal. To prevent burnout, caregivers should recognize early warning signs and implement self-care strategies, seek support, and prioritize their own well-being alongside that of those they care for.
Caregiver exhaustion, or burnout, stems from the relentless demands of caregiving, leading to emotional and physical depletion characterized by stress, frustration, and neglect of personal needs. Addressing this burden is essential to prevent long-term consequences, with early recognition and support being crucial for caregivers to maintain balance and implement self-care.
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