In Touch Homecare

Pros

• The Caring Touch team is professional and compassionate.
• The home care workers provide social interaction and attentive listening for clients.
• The team is quick to pivot to meet changing needs.
• Clients are well cared for, looked after, and made comfortable by the caregivers.
• Families build strong bonds with consistent caregivers.
• The company communicates well and is easy to reach.
• The scheduling department is responsive and goes above and beyond to meet client needs.
• Patricia and Lizzette deliver outstanding customer service and follow up.
• The staff are kind, warm, and treat clients like family.
• A Caring Touch Home Care is a premier, trusted provider with compassionate caregivers.
• The team is punctual, professional, and dependable.
• Families highly recommend A Caring Touch Home Care.

Cons

• An awful experience with the company, with management described as frenetic and disorganized despite assurances of overnight care.
• The first night, the caregiver arrived 25 minutes late because she got lost.
• The second night, the caregiver was late again, and the manager claimed the time was wrong, later admitting they had "slammed this together so fast."
• Overnight, the mother fell because the caregiver left her standing to go to another room and did not report the fall or medications taken.
• The reviewer indicated they would not use the service again.
• A prior caller described being passed around on the phone and left on hold, with no follow-up.

Review

Caring Touch Home Care has earned a broad chorus of appreciation from families who needed trusted in-home support for elderly loved ones in San Diego County. Across many stories, the common thread is a blend of true professionalism, warmth, and flexibility. Families describe a team that shows up with compassion, respects the dignity of the people they care for, and adapts quickly when circumstances change. The voices paint a picture of caregivers who blend daily practical help - light housekeeping, monitoring health, and arranging schedules - with meaningful human connection that can make a difficult time feel a little more manageable.

One recurring narrative centers on the human touch that Junie and the team bring to each visit. In several accounts, the home care worker visits once a week to check on a parent, engage in light housekeeping, and most importantly, listen to stories and provide someone a welcoming social outlet. For families managing a lot - whether due to cognitive changes, chronic conditions, or the emotional toll of caregiving - the ability to count on a caregiver who can pivot to evolving needs is highly valued. The reviewers emphasize that paying attention to a loved one's stories and offering companionship is as essential as any physical care, and that the Caring Touch team consistently delivers on that front.

The experiences caring for a mom who was on hospice highlight another dimension of what families appreciate: reliable, around-the-clock presence when needed. In a setup where caregiving was used extensively - 12 hours a day, seven days a week - families repeatedly note that the caregivers were not only attentive but also capable of forming a sense of trust and continuity. The same caregivers who performed routine duties also became a comforting constant for the family, with caregivers and staff becoming emotionally connected to the person in care. Families tell of the caregivers' warmth and the comfort they provide, as well as the clear and open lines of communication that make it easy to reach the team when questions arise. The tone of these accounts is one of gratitude for a service that feels like an extension of the family.

The scheduling and administrative wings of Caring Touch also draw strong praise. Reviewers consistently point to the department's responsiveness and commitment to meeting needs, with specific appreciation for staff such as Patricia and Lizzette. They are described as careful, proactive, and diligent about follow-through, ensuring that schedules are organized and that families receive timely updates. The appreciation extends to the broader office team, whose professionalism and friendly, solution-focused attitude help relieve the anxiety that often accompanies arranging care for loved ones. In these testimonials, good communication seems inseparable from the care itself, reinforcing the sense that the agency treats each client's situation with respect and urgency.

A number of statements go beyond routine praise to celebrate the ethos of Caring Touch as a caring partner. One reviewer notes that the entire staff "goes far" for clients, underscoring a perception that the agency is dedicated not only to caregiving tasks but to the people behind them. The sentiment that Caring Touch is among the "premier" home care agencies in the region recurs in several reflections, with families expressing confidence in the caliber of the team, the attentiveness of the caregivers, and the consistent, compassionate care that makes the day-to-day differences that matter most.

Within the tapestry of endorsements, individual caregiver performances are highlighted with warmth and specificity. Patricia McClain, for example, is singled out for providing her uncle with genuine care and compassion during a time of uncertainty, delivering warmth and comfort and making him feel like family rather than a stranger. Another reviewer notes a caregiver who was consistently punctual with schedules and ensured families knew when checks or payments were ready, describing the worker as professional with an outgoing personality. These micro-moments - reliable scheduling, personal warmth, and clear, respectful communication - are repeatedly cited as the small but powerful drivers of trust and satisfaction.

However, not every experience was without friction. A few accounts offer a sharp reminder that in-home care, like any service, can face challenges. One family recounts an awful overnight experience characterized by disorganization, lateness, and a caregiver who failed to uphold critical safety and communication standards. The caregiver arrived late on two consecutive nights, with one instance involving a fall risk where the patient was left standing unattended. The family also notes that medications were not properly documented, adding to their concerns about safety and trust. This account ends with a clear decision not to use the agency again, illustrating that while the overall pattern tends to be overwhelmingly positive, reliable performance and meticulous communication are non-negotiable expectations for families navigating critical care.

Another comment reflects a common frustration that can arise in caregiver placement and coordination. A separate reviewer describes difficulty during holidays, feeling handed around between phone lines until finally reaching someone who did not follow up as promised. A specific reference to a delayed call back with a name attached - "Junie" or "Juny" - left the caller feeling underserved. These experiences serve as cautionary notes that even in a system praised for its responsiveness, attentiveness and seamless access remain essential to sustaining trust.

Despite these isolated challenges, the chorus of praise remains robust. Reviewers repeatedly express that Caring Touch Home Care feels like a family ally during tough times. They celebrate the sense of hospitality, harmony, and good service, and many say they would eagerly recommend the agency to others who need home-based care for a loved one. In the end, the stories converge on a central truth: when Caring Touch is at its best, families experience compassionate, dependable, and personalized care that honors the dignity of their loved ones, offers meaningful companionship, and provides real peace of mind during some of life's most difficult seasons.

This area of San Diego, California, is a bustling and convenient location with a variety of amenities within close proximity. The neighborhood offers easy access to entertainment options such as AMC theaters and a range of dining choices including True Food Kitchen and The Cheesecake Factory. Transportation options are also readily available with the Fashion Valley Trolley Station nearby, making it convenient for seniors to get around the city. Additionally, there are several parks for leisurely walks and outdoor activities, as well as reputable medical facilities like UC San Diego Medical Center and Rady Children's Hospital in close proximity. Pharmacies, cafes, and physicians' offices are also easily accessible in the area. Overall, this part of San Diego provides a lively yet practical environment that may be appealing for seniors looking for a well-rounded living experience.

Theaters

• AMC Fashion Valley 18 (0.2 miles)
• AMC Mission Valley 2 (0.9 miles)

Restaurants

• True Food Kitchen (0.3 miles)
• North Italia San Diego (0.3 miles)
• The Cheesecake Factory (0.3 miles)
• Shake Shack (0.3 miles)
• Nordstroms Cafe (0.4 miles)
• Chick-Fil-A (0.7 miles)
• Cheers (1.1 miles)

Transportation

• Fashion Valley Trolley Station and Transit Center (0.3 miles)
• Firefly Car Rental (2.2 miles)
• Old Town Trolley Station and Transit Center (2.2 miles)
• San Diego International Airport (SAN) (3 miles)
• Terminal 2 (3.3 miles)
• TSA Pre-Check (3.3 miles)
• San Diego Santa Fe Depot (3.4 miles)

Parks

• Cal's Point (0.7 miles)
• Civita Park (1.2 miles)
• Balboa Park (2.5 miles)
• Balboa Park South Loop (2.8 miles)
• Waterfront Park (3 miles)
• Mission Bay Park (3.2 miles)
• NTC Park (3.6 miles)

Hospitals

• UC San Diego Medical Center (0.7 miles)
• Kearny Mesa Convalescent and Nursing Home (2.4 miles)
• Rady Children's Hospital (2.4 miles)
• Sharp Memorial Hospital (2.4 miles)
• Rady's Children's Hospital San Diego Large Waiting Room, Frost Street, Entrance 8 (2.5 miles)
• Naval Medical Center San Diego (2.8 miles)
• Sharp Soc (3.5 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Rite Aid (1.3 miles)
• Rite Aid (1.4 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.5 miles)

Physicians

• Internal Medicine Associates (1.8 miles)
• Sharp Rees-Stealy San Diego Radiology (2.2 miles)
• San Diego Mental Health Services (2.3 miles)
• Kaiser Permanente Vandever Medical Offices (4 miles)

Cafes

• Communal Coffee (1.8 miles)
• Ghirardelli Ice Cream And Chocolate Shop (3.7 miles)
• Tabac Specialty Coffee & Cigars (3.7 miles)
• Copa Vida (3.9 miles)
• Starbucks (4 miles)