In Touch Homecare in San Diego, CA

Pros

• The Caring Touch team is professional and compassionate.
• Their home care workers provide attentive care, light housekeeping, and meaningful social interaction weekly.
• The team quickly pivots to accommodate each client's changing needs.
• Families feel well cared for, with consistent caregivers who form bonds and treat loved ones with warmth.
• The scheduling and office staff are responsive, communicative, and supportive.
• The caregivers are dependable, warm, and truly dedicated to their clients.
• The agency is described as premier in San Diego County, going above and beyond for clients.
• Families report that caregivers and staff feel like family, delivering exceptional service.

Cons

• They had an awful experience with the company, citing frenetic and disorganized management.
• The caregiver was 25 minutes late on the first night because she got lost.
• On the second night, the caregiver was late again, and management admitted they had rushed things, showing disorganization.
• Overnight care resulted in a fall because the caregiver left the mother standing and failed to note medications.
• They would not use the service again.
• The family felt they were shuffled around the phones and unable to get timely, reliable help.

Review

This community is best suited for families in San Diego seeking a deeply personal, compassionate home care experience where caregivers feel like extended family. It excels for seniors who want meaningful social interaction, steady, attentive companionship, and light assistance with daily tasks, along with dependable scheduling and strong communication from the agency's offices. The model works especially well for families navigating hospice or progressive care needs, where a warm, responsive team can provide consistent faces, comfort, and the sense that a trusted caregiver is closely managing daily rhythms.

Those who should consider alternatives are families prioritizing overnight certainty or stringent safety oversight. Several reviews raise red flags around overnight coverage and operational organization, including late arrivals, mix-ups about start times, and gaps in incident reporting. When safety depends on meticulous supervision - such as fall prevention, medication administration, and timely communication during emergencies - these accounts suggest the need for a plan with clearer accountability and more reliable out-of-hours coverage. For clients with high-risk needs or tight safety requirements, exploring other options may reduce uncertainty.

On the plus side, the agency earns high marks for temperament and relationship-building. Reviewers consistently describe staff as professional, compassionate, and genuinely caring, with caregivers who listen to stories, foster social engagement, and adapt quickly to changing conditions. Families praise the scheduling department for responsiveness and flexibility, noting that Patricia and Lizzette and the rest of the office team go the extra mile to align care with family needs. The overall tone in most interactions is one of warmth, attentiveness, and a sense that care teams function like an extended family - as reflected in repeated testimony that caregivers feel responsible, dependable, and sincerely invested.

Yet, the main cons matter. The darker notes center on disorganization and safety lapses observed in a minority of experiences. A few families reported significant missteps - caregivers arriving late or with incorrect expectations, and one overnight episode in which a fall risk was not adequately supervised and medication notes were not documented promptly. These incidents point to gaps in logistics, communication, and risk management that can undermine confidence, especially when a loved one's well-being hinges on flawless coordination and rapid problem resolution. Such experiences do not negate the positives, but they do demand rigorous safeguards and explicit accountability measures.

These pros and cons do not cancel each other out; they instead define a practical risk-reward calculus. For families prioritizing consistent, compassionate care and strong, responsive office support, the favorable caregiver relationships and the ability to tailor visits often outweigh occasional scheduling hiccups. The agency's capacity to deliver comforting, social engagement and dependable caregiving can dramatically ease family stress and enhance a senior's quality of life. However, for those with priority on 24/7 reliability, exacting safety protocols, and meticulous medication management, the existing gaps warrant careful scrutiny or a backup plan.

Practical next steps are clear. Request a dedicated care manager with a written plan for overnight coverage, back-up caregivers, and a documented safety protocol. Ask for a transparent incident log and daily caregiver notes, plus verification of staff training in fall prevention and medication reconciliation. Seek references from hospice clients and recent families about during-hours responsiveness. Consider a short trial period to test scheduling reliability and communication cadence, and establish a clear escalation path if expectations are not met. In sum, this agency is a compelling choice for families who prize warmth, trust, and flexible, person-centered care, provided there is an upfront commitment to tighten overnight reliability and incident management.

This area of San Diego, California, is a bustling and convenient location with a variety of amenities within close proximity. The neighborhood offers easy access to entertainment options such as AMC theaters and a range of dining choices including True Food Kitchen and The Cheesecake Factory. Transportation options are also readily available with the Fashion Valley Trolley Station nearby, making it convenient for seniors to get around the city. Additionally, there are several parks for leisurely walks and outdoor activities, as well as reputable medical facilities like UC San Diego Medical Center and Rady Children's Hospital in close proximity. Pharmacies, cafes, and physicians' offices are also easily accessible in the area. Overall, this part of San Diego provides a lively yet practical environment that may be appealing for seniors looking for a well-rounded living experience.

Theaters

• AMC Fashion Valley 18 (0.2 miles)
• AMC Mission Valley 2 (0.9 miles)

Restaurants

• True Food Kitchen (0.3 miles)
• North Italia San Diego (0.3 miles)
• The Cheesecake Factory (0.3 miles)
• Shake Shack (0.3 miles)
• Nordstroms Cafe (0.4 miles)
• Chick-Fil-A (0.7 miles)
• Cheers (1.1 miles)

Transportation

• Fashion Valley Trolley Station and Transit Center (0.3 miles)
• Firefly Car Rental (2.2 miles)
• Old Town Trolley Station and Transit Center (2.2 miles)
• San Diego International Airport (SAN) (3 miles)
• Terminal 2 (3.3 miles)
• TSA Pre-Check (3.3 miles)
• San Diego Santa Fe Depot (3.4 miles)

Parks

• Cal's Point (0.7 miles)
• Civita Park (1.2 miles)
• Balboa Park (2.5 miles)
• Balboa Park South Loop (2.8 miles)
• Waterfront Park (3 miles)
• Mission Bay Park (3.2 miles)
• NTC Park (3.6 miles)

Hospitals

• UC San Diego Medical Center (0.7 miles)
• Kearny Mesa Convalescent and Nursing Home (2.4 miles)
• Rady Children's Hospital (2.4 miles)
• Sharp Memorial Hospital (2.4 miles)
• Rady's Children's Hospital San Diego Large Waiting Room, Frost Street, Entrance 8 (2.5 miles)
• Naval Medical Center San Diego (2.8 miles)
• Sharp Soc (3.5 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Rite Aid (1.3 miles)
• Rite Aid (1.4 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.5 miles)

Physicians

• Internal Medicine Associates (1.8 miles)
• Sharp Rees-Stealy San Diego Radiology (2.2 miles)
• San Diego Mental Health Services (2.3 miles)
• Kaiser Permanente Vandever Medical Offices (4 miles)

Cafes

• Communal Coffee (1.8 miles)
• Ghirardelli Ice Cream And Chocolate Shop (3.7 miles)
• Tabac Specialty Coffee & Cigars (3.7 miles)
• Copa Vida (3.9 miles)
• Starbucks (4 miles)