St. Luke's Residential Facility

Pros

• The facility provides frozen meals for residents to heat up, ensuring convenience and ease.
• Despite the lack of air conditioning, the staff promptly addressed concerns regarding the broken system.
• The caregivers make an effort to share their phone with others, indicating a sense of community within the facility.

Cons

• The facility fails to provide adequate heating or cooling, leaving residents uncomfortable in extreme temperatures.
• Residents are served low-quality meals, including frozen food that lacks nutritional value.
• Raw eggs are left unrefrigerated for extended periods, posing a serious health risk of salmonella contamination.
• Communication with caregivers is extremely difficult, leading to frustrations for family members seeking assistance.
• Overall, the facility is poorly managed and does not prioritize the safety and well-being of its residents.

Review

Residents at this facility are left to bear extreme temperatures without any air conditioning or heating options for their comfort. On one particularly scorching day, the temperature inside reached a sweltering 85-87 degrees. When residents inquired about the relief of air conditioning, they were met with the excuse that it was broken, although this turned out to be false information. Instead, the management subjected these elderly individuals to frozen meals worth only 89 cents, which they had to heat up within their containers themselves. This poor quality diet not only speaks volumes about the facility's negligence but also raises concerns about the health and well-being of its residents.

One disturbing incident involved leaving raw eggs unrefrigerated in a cabinet for hours on end. When a concerned individual raised the issue of potential salmonella contamination, they were met with resistance and an argument rather than a responsible response from the care staff. This highlights a lack of attention to even basic food safety protocols and further confirms the facility's disregard for its residents' welfare.

Another glaring issue is the difficulty in reaching out to caregivers for assistance. Whether it be through phone calls or text messages, contacting them often proves to be an arduous task. It was revealed that caregivers would hand off phones to others just so they could avoid answering resident inquiries altogether. Such behavior is incredibly frustrating for those seeking help and demonstrates an overall lack of professionalism and concern within the facility.

Overall, it is clear that this facility is poorly managed and fails to provide adequate care for its residents. The absence of temperature control systems reveals a concerning level of indifference towards resident comfort, potentially putting their health at risk during extreme weather conditions. The provision of subpar frozen meals further emphasizes this neglect by offering nutritionally deficient options instead of meeting dietary needs appropriately.

Furthermore, the gross mishandling of food safety raises serious concerns about hygiene practices within the facility. Leaving raw eggs unrefrigerated not only violates basic food safety guidelines but also puts residents at risk of contracting harmful bacteria such as salmonella. The lack of a satisfactory response to these concerns only further highlights the facility's disregard for the well-being and safety of its elderly residents.

Lastly, the significant communication issues encountered by residents attempting to reach out for assistance is unacceptable. Caregivers passing off phones to others, resulting in unanswered calls and messages, reveals a lack of professionalism and compassion within the facility. This failure in communication can be distressing for both residents and their loved ones who rely on prompt responses and consistent availability from caregivers.

Given the multitude of concerning factors outlined above, it is understandable why one individual made the decision to remove their mother from this facility for her safety. With an absence of appropriate temperature control, poor dietary options, food mishandling, and difficulties accessing caregivers, it becomes evident that this facility is not providing the level of care and comfort that its residents deserve. This article serves as a warning to potential residents and their families to carefully consider alternatives before entrusting their loved ones' wellbeing to such a poorly run establishment.

Pharmacies

• Rite Aid (0.5 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (3.1 miles)
• Walmart Pharmacy (3.2 miles)
• CVS Pharmacy (3.3 miles)
• Kaiser Pharmacy (3.3 miles)
• CVS Pharmacy (3.7 miles)

Cafes

• Dutch Bros Coffee (1.5 miles)
• Starbucks (3.3 miles)
• Dutch Bros Coffee (4.2 miles)
• Milka Coffee Roasters (4.7 miles)
• Temple Coffee (4.9 miles)
• Temple Coffee Roasters (5 miles)
• Temple (5 miles)

Physicians

• Shahid Nadeem, DHMS - Natomas Homeopathic Clinic (1.6 miles)
• Tak Andrew J MD (3 miles)
• Sacramento Ear Nose & Throat (3 miles)
• Sacramento Eye Consultants (3 miles)
• Eye Designs Optometry - Arden (3.1 miles)
• Alocozy, M Nadir MD: M Nadir Alocozy, MD (4.2 miles)
• Dermatology Consultants of Sacramento (4.8 miles)

Restaurants

• McDonald's (1.6 miles)
• Villa Fat Cuisine (2.8 miles)
• The Waffle Experience (3 miles)
• In-N-Out Burger (3.1 miles)
• McDonald's (3.2 miles)
• Taqueria Rincon Alteno (3.4 miles)
• In-N-Out Burger (3.5 miles)

Hospitals

• Greater Sacramento Surgery Center (2.3 miles)

Parks

• Rio Linda Central Park (2.6 miles)
• Regency Community Park (3.7 miles)
• Freedom Park (3.8 miles)
• Sutter's Landing Park (4 miles)
• Sutter's Landing Dog Park (4.1 miles)
• McKinley Park (4.7 miles)
• Riverfront Promenade (4.8 miles)

Theaters

• Regal Natomas Marketplace Screenx, 4Dx & RPX (3 miles)
• Country Club Cinema (4.4 miles)

Transportation

• Amtrak Sacramento Valley Station (5 miles)

Places of Worship

• St Francis of Assisi (5 miles)