Carescope, LLC - Sacramento

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Pros

• The staff at Carescope provided compassionate and professional care, ensuring that families felt heard and supported throughout the process.
• The caregivers became like family to clients, demonstrating kindness and understanding while attending to their loved ones' needs.
• Many clients appreciated the effective communication with office staff, which helped them find the right caregiver match for their specific situation.
• Caregivers showed dedication by engaging seniors in activities, promoting nutrition, and facilitating socialization through creative interactions.
• Several reviewers expressed satisfaction with the reliability of caregivers, who consistently arrived on time and assisted with personal care and household responsibilities.
• Clients felt reassured knowing that their loved ones were in good hands when caregivers checked in during hospital visits or medical appointments.
• The overall experiences shared indicated a sense of gratitude towards Carescope's commitment to delivering quality in-home care.

Cons

• The experience with Care Scope for respite care services was a complete disappointment, as caregivers frequently did not show up without prior notice.
• There was a lack of professionalism and disregard for commitments, leading to an untrustworthy caregiving situation.
• Caregivers struggled with basic tasks such as cooking, which negatively impacted the nutrition of the elderly clients.
• The agency sent 15 different providers in just three months, indicating inconsistency and reliability issues.
• There were claims that caregivers ate the client's food and that a credit card went missing due to the provider's negligence.
• The initial visit promised by an administrator did not occur, leaving a sense of disorganization.
• There have been ongoing issues with billing and refund requests that remain unresolved.

Review

The experience of engaging caregiving services can vary greatly depending on the agency and specific caregivers involved. In the case of Carescope, user experiences differ widely, revealing both commendable service and serious shortcomings.

Several reviews highlight positive aspects of Carescope's service, particularly in compassion and professionalism during difficult times. One user recounted how they felt heard and comforted while seeking help for their grandmother, who required increasing levels of care over time. The staff was praised for being upfront about costs and providing reliable services. Care aides formed bonds with the family, almost becoming like family themselves, which contributed to a sense of support during challenging moments. Another reviewer echoed these sentiments as they expressed gratitude towards the agency for taking care of their wife and appreciated the responsiveness from office staff when adjustments were needed.

However, not all feedback regarding Carescope is positive. Some users reported shocking instances of unprofessionalism that undermined trust in the agency’s ability to provide appropriate care for seniors. One reviewer described an experience where caregivers failed to show up multiple times without notice, leading to a stressful situation for both the caregiver's family and their elderly loved one who had specific needs such as ambulation assistance and medication reminders. This lack of reliability is especially concerning within a sector dependent on trustworthiness and consistency; caregivers are tasked with caring for vulnerable individuals who rely heavily on their support.

In other instances, users expressed frustration over inadequate training among caregivers that hampered essential daily tasks such as meal preparation—one user noted that only one caregiver could cook effectively despite nutritional needs being paramount for sick individuals. While some caregivers managed to maintain hygiene and facilitate appointments, complaints about basic cooking skills highlighted gaps in caregiver training that should be addressed by Carescope management to ensure proper care delivery.

Conversely, there were numerous accounts praising specific caregivers' skill sets. A satisfied user mentioned having found a "real patient" caregiver who engaged their mother through activities like exercise and coloring while also ensuring she ate properly throughout visits. This kind of attentive engagement made a significant difference in maintaining the mental well-being of seniors under care. Another testimonial reflected satisfaction with timely arrivals by dedicated caretakers who assisted not only with personal care but also household responsibilities.

Nevertheless, issues surrounding high turnover rates among providers further marred Carescope’s reputation among some clients; one review detailed an alarming frequency of provider changes—15 different caregivers in just three months—which led to instability and distrust. Moreover, alarming incidents involving property theft and misconduct by staff heightened concerns regarding safety when allowing strangers into homes entrusted with vulnerable individuals’ care.

Overall, while many clients express appreciation for Carescope's compassionate service representatives who genuinely seem committed to improving client quality of life through engaging activities or efficient personal assistance, serious operational deficiencies remain evident across several reviews. Issues around unreliability among providers raise red flags about future engagements; thereby emphasizing the critical need for rigorous training protocols aligning with consistent staffing strategies to address vulnerabilities inherent within home caregiving settings effectively.

This part of Sacramento, California, offers a convenient and diverse range of amenities for seniors considering the area for living. With several reputable physicians nearby, including eye specialists, ear, nose, and throat specialists, as well as dermatologists and pediatricians, residents can easily access quality healthcare services. In addition, there are multiple pharmacies within a short distance for easy prescription refills. The area also boasts a variety of dining options, from fast-food chains to casual dining restaurants serving diverse cuisines. For leisurely activities, numerous cafes provide cozy spots for coffee lovers to enjoy. Parks in the vicinity offer opportunities for outdoor recreation and relaxation. Furthermore, there are hospitals and places of worship within reach for added convenience. Overall, this part of Sacramento provides a well-rounded and accessible environment for seniors looking to settle down in the area.

Physicians

• Sacramento Eye Consultants (0.2 miles)
• Sacramento Ear Nose & Throat (0.6 miles)
• Tak Andrew J MD (0.6 miles)
• Eye Designs Optometry - Arden (0.6 miles)
• Dermatology Consultants of Sacramento (1.6 miles)
• Children's Specialists Medical Group of Sacramento (1.9 miles)
• California Sleep Solutions (1.9 miles)

Pharmacies

• Kaiser Pharmacy (0.5 miles)
• Walgreens (1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (2 miles)
• Rite Aid (2.1 miles)
• Rite Aid (2.2 miles)
• CVS Pharmacy (2.4 miles)

Restaurants

• In-N-Out Burger (1 miles)
• Leatherby's Family Creamery (1.6 miles)
• McDonald's (2.3 miles)
• Del Taco (2.3 miles)
• Jack's Urban Eats (2.5 miles)
• OBO' Italian Table & Bar (2.5 miles)
• LowBrau (2.7 miles)

Cafes

• Dutch Bros Coffee (1.4 miles)
• Temple Coffee (1.9 miles)
• Tupelo Coffee House (2.1 miles)
• Chocolate Fish Coffee Roasters (2.5 miles)
• Temple Coffee Roasters (2.7 miles)
• Milka Coffee Roasters (2.7 miles)
• Starbucks (3 miles)

Parks

• Sutter's Landing Park (1.6 miles)
• Sutter's Landing Dog Park (1.7 miles)
• McKinley Park (2 miles)
• Riverfront Promenade (3 miles)
• Oak Meadow Park (3.1 miles)
• Kobe’s Bark Path (3.2 miles)
• Capitol Park (3.2 miles)

Hospitals

• Greater Sacramento Surgery Center (2.4 miles)
• Sutter Center for Psychiatry (3.6 miles)

Places of Worship

• St Francis of Assisi (2.5 miles)

Theaters

• Country Club Cinema (3.2 miles)

Transportation

• Amtrak Sacramento Valley Station (3.5 miles)