Maxim of Sacramento - Companion Services

Pros

• Maxim Healthcare Services provides excellent and quality service to all people with disabilities.
• The team at Maxim is ready to support both clients and care providers.
• Hailey Neves is the hardest working, supportive recruiter who goes above and beyond for her people.
• Hailey Neves is highly recommended for those seeking work in a school setting in Sacramento.
• Keiani Gebana Dato is an excellent supervisor; her communication and commitment are outstanding.
• The intake process for respite care is easy and quick, and Maxim is a reliable vendor for respite services.
• Maxim's app makes scheduling and communication easier, and the company is responsive and accessible.

Cons

• They allege Maxim Healthcare is a scam and fraud and should be avoided at all costs.
• DonLee is described as highly unprofessional, arguing with the reviewer and their sister, which left them without a nurse for weeks.
• The recruiters are labeled unprofessional, rude, and lacking basic communication and knowledge about the patient.
• The onboarding process is called backwards, ridiculous, and information-poor, with the reviewer noting they receive mostly "I don't know" answers.
• The onboarding follow-up was inconsistent or non-existent; recruiters failed to call back or follow through.
• Office communication is chaotic and inconsistent, with staff seeming unaware of which caregiver is coming.
• Shifts are frequently no-call/no-show, and some caregivers allegedly sleep on shift or take long lunch breaks.
• After a year, the client reportedly saw zero progress in behavioral therapy, with staff described as unprofessional and untrained.
• They were contacted about patient records six months after ending services, described as intrusive and unnecessary.

Review

The collection of experiences shared about Maxim Healthcare Services paints a picture of a company that elicits strong reactions, with a majority leaning toward frustration and disappointment. A common thread across many personal accounts is a sense that communication is inconsistent and unreliable, especially when it comes to onboarding, assigning caregivers, and coordinating care. Several reviewers explicitly warn others to proceed with caution, describing the organization as unprofessional, with some calling attention to what they perceive as a pattern of no-shows, miscommunication, and a lack of accountability at various levels.

A recurring episode centers on a specific nurse and a cascade of administrative missteps. One reviewer recounts a conflict with a nurse named DonLee, characterized as unprofessional and argumentative, who reportedly argued with the reviewer and their sister and involved a supervisor named Mona in the dispute. The account goes further, claiming that the reviewer was kicked out and left without a nurse for three weeks, only to have a new nurse arrive for two weeks before quitting due to financial and scheduling problems - the hours allegedly weren't paid correctly. The reviewer notes that even after the initial crisis period in May, they continued to receive calls about the patient's records as late as September, suggesting ongoing mismanagement around patient documentation and access. This thread culminates in a strong sentiment that the agency, at times, behaves more like a hindrance than a partner in patient care, with the reviewer labeling the operation "a joke" and urging others to avoid it.

The onboarding and recruitment process is another flashpoint that shows up repeatedly. Specific names - Julio in Sacramento and Lee in Emeryville - are singled out for criticism. Reviewers describe onboarding as backwards and unhelpful, claiming it involved a long in-person orientation with expectations of receiving comprehensive patient reports that never materialized. One reviewer asserts having 44 years of nursing experience and feeling that the onboarding process failed to provide essential information about the patient, with staff frequently answering questions with "I don't know." The pattern described includes missed follow-ups, poor scheduling communication (a recruiter who schedules a call, then is unavailable or at lunch during the promised time), and promises of follow-up that never translate into action. The overall impression is that potential clients and staff get only partial or outdated information, making it difficult to make informed decisions about accepting or coordinating care.

Interpersonal communication, both over the phone and in person, is highlighted as another major weakness. A reviewer describes the phone experience as rude and pushy, with the impression that frontline staff lack patience and courtesy. The sentiment is that for a service that revolves around vulnerable patients and family members who already face stress, such communication gaps are unacceptable and undermine trust. Some reviewers explicitly say they would seek other providers or even take their business elsewhere, underscoring a perceived gap between the company's stated mission and the day-to-day reality of speaking with its representatives.

Beyond onboarding and communication, several accounts focus on the quality and reliability of care itself. A number of reviewers report ineffective or inconsistent therapeutic services, particularly in behavioral therapy, and a sense that there is little progress for the patient over extended periods. One reviewer emphasizes that there was "zero understanding of proper behavioral therapy" and notes a lack of progress, structure, and genuine effort across therapists, coordinators, and supervisors. Problems such as no-call/no-show shifts and caregivers who are disengaged or distracted - sometimes even falling asleep on shifts - are described as pervasive enough to undermine care. This leads to the conclusion that the company's management and frontline staff fail to provide the dependable, evidence-based support that families expect when they entrust care to a home-health provider.

Despite the pervasive frustration, not all feedback is uniformly negative, and several positive experiences do appear in the mix. One reviewer concedes that some staff members can be excellent and reliable, noting a positive experience with a caregiver who became a dependable part of respite services over time. Another reviewer highlights Hailey Neves, a recruiter praised for being responsive, supportive, and going "above and beyond" for candidates, suggesting that high-performing individuals can and do shine within the organization. There is also a testimonial from someone who has both worked for Maxim and received services from Maxim, praising the company for being ready to support both clients and care providers and noting that this support has made life easier. These voices remind readers that, even in a company with widespread complaints, there are instances of effective practice, personal dedication, and strong customer-service performance.

From a practical standpoint, several reviewers point to the realities of scheduling and billing as persistent friction points. They describe a system where shifts are frequently under-staffed, with no-call/no-show incidents occurring with some regularity. They mention caregivers who are motivated by personal convenience rather than patient needs, including claims that some caregivers take extended breaks, prioritize phones or personal tasks, or leave shifts early. In contrast, there are also accounts of caregivers who perform well and resonate with families, suggesting that reliability may vary by individual caregiver and by local office dynamics. Families report having to absorb out-of-pocket costs for hours beyond those funded by local agencies, adding a layer of financial stress to an already challenging situation.

Taken together, the reviews present a nuanced picture. On one hand, Maxim Healthcare Services is described as capable of delivering solid, responsive support in some cases, with dedicated recruiters and stable, competent caregivers who meet families' needs. On the other hand, a substantial number of reviews paint a troubling image of miscommunication, inconsistent staffing, incomplete information, and unprofessional conduct at multiple points of contact. The strongest admonitions come from families navigating urgent and complex care needs, including special-needs children and medically dependent relatives, who feel let down when the care team's performance fails to meet basic expectations of reliability and transparency. The consistent message is clear: if you're considering Maxim, proceed with caution, verify every detail, and prepare for a degree of unpredictability that could significantly affect your caregiving plans and the well-being of your loved ones.

This part of Sacramento, California is a convenient and accessible area with a variety of amenities nearby. There are several pharmacies within a short distance, making it easy to access necessary medications and healthcare services. Additionally, there are multiple physicians' offices in the vicinity, ensuring that medical care is readily available. The area also offers a selection of restaurants and cafes for dining options, as well as parks for outdoor recreation and relaxation. For entertainment, there is a cinema nearby. In terms of healthcare facilities, there are hospitals within a few miles for any emergency medical needs. Places of worship are also located in the area for spiritual support. Overall, this neighborhood provides a range of services and activities that can contribute to a comfortable and convenient living experience for seniors.

Pharmacies

• Rite Aid (0.3 miles)
• Save Mart Supermarkets (0.7 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.1 miles)
• Kaiser Morse Pharmacy (1.2 miles)
• Rite Aid (1.3 miles)
• Kaiser Pharmacy (1.8 miles)

Physicians

• Griffin & Reed Eye Care (0.5 miles)
• Diagnostic Radiological Imaging (1 miles)
• Joseph R Coscia (1 miles)
• Sacramento Heart & Vascular Medical Associates (1.4 miles)
• Alocozy, M Nadir MD: M Nadir Alocozy, MD (1.7 miles)
• Eye Designs Optometry - Arden (1.8 miles)
• Dermatology Consultants of Sacramento (2 miles)

Restaurants

• Jack's Urban Eats (0.6 miles)
• McDonald's (0.9 miles)
• Leatherby's Family Creamery (0.9 miles)
• In-N-Out Burger (1.4 miles)
• Gordito Burrito - La Riviera (1.9 miles)
• McDonald's (2 miles)
• Denny's (2.1 miles)

Cafes

• Dutch Bros Coffee (0.8 miles)
• Tupelo Coffee House (2.1 miles)
• Dutch Bros Coffee (2.6 miles)
• Temple Coffee (2.8 miles)
• Chocolate Fish Coffee Roasters (2.9 miles)
• Starbucks (3.7 miles)
• Starbucks (4 miles)

Parks

• Oak Meadow Park (1.2 miles)
• Glenbrook Park (1.8 miles)
• McKinley Park (3.3 miles)
• Sutter's Landing Park (3.4 miles)
• Sutter's Landing Dog Park (3.5 miles)
• William B Pond Recreation Area (3.6 miles)
• Mission North Park (3.8 miles)

Theaters

• Country Club Cinema (2 miles)

Hospitals

• Sutter Center for Psychiatry (2.5 miles)
• Greater Sacramento Surgery Center (2.9 miles)
• Walnut Whitney (4.2 miles)

Places of Worship

• Slavic SDA Church (3.5 miles)
• St Francis of Assisi (3.9 miles)