For more information about senior living options: (844) 490-3973
1 from 1 review
Assisted LivingBoard and Care HomeRespite Care
Pricing
Hempstead Home offers a range of pricing options for its residents, reflecting both the quality of care and the variety of accommodations available. For semi-private rooms, costs range from $2,500 to $5,331, typically positioning Hempstead Home competitively below the average rates found in Sacramento County ($3,106) and across California ($3,333). Private rooms are priced between $3,500 and $6,397; they remain within a reasonable bracket compared to Sacramento's average of $3,686 and California's average of $3,939. Additionally, Hempstead Home provides studio accommodations at a set rate of $6,930 - this price is notably higher than the county's ($3,865) and state averages ($4,145), which may reflect the premium features or services associated with these units. Overall, while Hempstead Home's costs vary widely depending on room type and amenities offered, they generally present compelling options for those considering assisted living in this region.
Floor plans
Hempstead Home
Sacramento County
California
Semi-Private
$2,500 to $5,331
$3,106
$3,333
Private
$3,500 to $6,397
$3,686
$3,939
Studio
$6,930
$3,865
$4,145
Overall Review
Pros
The staff at the facility can improve their communication skills to create a more welcoming environment for callers.
Positive interactions over the phone can significantly enhance a family's perception of the care facility.
Friendly and understanding responses from staff can foster trust and comfort for families seeking assistance.
A compassionate approach when addressing inquiries reflects well on the overall reputation of the business.
Courteous handling of calls can lead to a positive first impression, encouraging families to consider the facility for their loved ones.
Cons
The response from the staff was dismissive and unprofessional.
The communication was abrupt, leaving a negative impression.
The interaction made the caller feel unwelcome and uncomfortable.
The staff's reaction suggested a lack of empathy towards callers.
The experience raised concerns about the facility's overall atmosphere and care.
Review
Customer experiences often serve as a mirror reflecting the ethos and operational standards of businesses, particularly in the healthcare sector where compassion and professionalism are paramount. A recent interaction with a healthcare facility underscores the significance of courteous communication when handling inquiries related to patients. The reviewer recounted a disheartening experience when attempting to inquire about a specific patient, only to be met with an abrupt and unfriendly response from the staff member answering the call.
The caller's intention was straightforward: they were looking for information on a family member who had been receiving care at the facility. However, upon placing the call, they were taken aback by the unwelcoming tone conveyed by the staff member. Instead of providing helpful information or redirecting the call appropriately, she responded sharply, questioning why the caller was seeking information about someone who no longer resided at that location. This reaction not only lacked empathy but also suggested a level of frustration that would understandably deter any prospective patient or their family from wanting to associate with that establishment.
In any customer-facing role, especially in healthcare—an industry deeply intertwined with emotions—the manner in which inquiries are handled can greatly influence public perception. The reviewer's experience paints a portrait of a communication breakdown rooted in poor customer service. Effective communication should incorporate elements of patience and understanding; qualities that are essential while dealing with individuals seeking assistance during what may already be a stressful time related to health concerns involving loved ones.
This incident raises broader questions about training protocols within such facilities for their personnel. Are employees equipped with strategies to manage difficult situations? Do they undergo regular training focusing not just on operational procedures but also on interpersonal skills designed to foster compassion and reassurance? This particular instance exemplifies how easily misunderstandings can occur if staff members are ill-prepared to engage with callers seeking vital information regarding their family's well-being.
Furthermore, first impressions carry significant weight in shaping opinions about an organization. For families considering placement for their loved ones or even simply gathering information, a single negative interaction can overshadow any positive attributes associated with an institution's reputation or services offered. The reviewer's strong emotional response highlights how critical it is for organizations within healthcare—where trust is foundational—to instill consistent standards of politeness and professionalism among all levels of staff.
Overall, this narrative serves as an essential reminder that every interaction counts. There are undoubtedly better methods available for addressing inquiries than responding defensively or rudely. As stakeholders work toward enhancing customer experiences within healthcare settings, prioritizing effective communication strategies will lead not only to improved satisfaction among callers but also reinforce positive perceptions throughout community interactions—a crucial outcome in an industry where care is both expected and demanded.
Features
Housing
6 resident community capacity
Types of Care
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Amenities
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Transportation
Sacramento International (13 miles away)
Care Services
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.
Dining
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Activities
Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
Description
Hempstead Home in Sacramento, CA is an assisted living community that provides a comfortable and supportive environment for seniors. With the option of board and care services, as well as respite care for short-term stays, we cater to the unique needs of each individual.
Our home offers a variety of amenities to enhance the lives of our residents. From a spacious dining room where delicious meals are served to fully furnished private rooms, we strive to create a cozy and welcoming atmosphere. Our beautiful garden and outdoor space allow residents to enjoy nature and fresh air at their leisure. In addition, housekeeping services are provided to ensure a clean and tidy living environment.
At Hempstead Home, we understand the importance of staying connected in today's digital world. That's why we offer Wi-Fi/high-speed internet access and telephone services for our residents' convenience.
Our dedicated staff is committed to providing exceptional care tailored to each resident's specific needs. We assist with activities of daily living such as bathing, dressing, and transfers, as well as coordinate with health care providers when necessary. For those with special dietary restrictions or diabetes, our team provides specialized care and meal preparation according to their specific needs.
Transportation arrangements for medical appointments are also available for residents who require it. We understand how important it is for seniors to maintain their social connections and engage in activities they enjoy. Therefore, we offer scheduled daily activities that cater to different interests and abilities.
The surrounding area offers numerous amenities within close proximity to our community. Residents can find convenience with nearby cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals.
At Hempstead Home in Sacramento, CA, we pride ourselves on creating a warm and caring environment where seniors can feel at home while receiving the support they need.
Nearby Places of Interest
This part of Sacramento, California offers a convenient and diverse range of amenities for seniors. With several pharmacies like Rite Aid and Kaiser Morse Pharmacy nearby, access to healthcare services is readily available. In terms of medical care, there are reputable physicians, such as Griffin & Reed Eye Care and Sacramento Heart & Vascular Medical Associates, within a short distance. The area also features a variety of dining options, including Jack's Urban Eats and Leatherby's Family Creamery, for enjoyable meals out. Parks like Oak Meadow Park and Glenbrook Park provide opportunities for outdoor recreation and relaxation. Additionally, cafes like Dutch Bros Coffee and Tupelo Coffee House offer cozy spots to socialize with friends or enjoy a quiet moment. For entertainment, Country Club Cinema is easily accessible. Nearby hospitals include Sutter Center for Psychiatry and Greater Sacramento Surgery Center for peace of mind in case of emergencies. Places of worship such as Slavic SDA Church and St Francis of Assisi are also within reach for spiritual fulfillment. Overall, this area presents a well-rounded living environment with convenience and accessibility in mind for seniors looking to settle down in Sacramento.
Pharmacies
Rite Aid (0.7 miles)
Save Mart Supermarkets (0.9 miles)
Rite Aid (1.1 miles)
Kaiser Morse Pharmacy (1.2 miles)
CVS Pharmacy (1.4 miles)
Walgreens (1.5 miles)
Walgreens (1.6 miles)
Physicians
Griffin & Reed Eye Care (0.7 miles)
Diagnostic Radiological Imaging (1.2 miles)
Joseph R Coscia (1.3 miles)
Alocozy, M Nadir MD: M Nadir Alocozy, MD (1.6 miles)
Sacramento Heart & Vascular Medical Associates (1.8 miles)
Hempstead Home offers a range of pricing options for its residents, reflecting both the quality of care and the variety of accommodations available. For semi-private rooms, costs range from $2,500 to $5,331, typically positioning Hempstead Home competitively below the average rates found in Sacramento County ($3,106) and across California ($3,333). Private rooms are priced between $3,500 and $6,397; they remain within a reasonable bracket compared to Sacramento's average of $3,686 and California's average of $3,939. Additionally, Hempstead Home provides studio accommodations at a set rate of $6,930 - this price is notably higher than the county's ($3,865) and state averages ($4,145), which may reflect the premium features or services associated with these units. Overall, while Hempstead Home's costs vary widely depending on room type and amenities offered, they generally present compelling options for those considering assisted living in this region.
The transition from assisted living to skilled nursing care is often prompted by complex medical needs that assisted living cannot meet, with key indicators including frequent health declines, increased falls, severe memory issues, and caregiver burnout. Families should recognize these signs early to discuss options with healthcare providers and prepare for the emotional and logistical aspects of moving to a facility that offers comprehensive medical support.
Vibrant Senior Living emphasizes active senior living communities that promote independence and engagement through diverse amenities and activities, fostering wellness and social interaction among older adults. These communities range from independent to assisted living, with a focus on personal growth, family involvement, financial planning, and leveraging technology to enhance residents' experiences.
Transitioning from assisted living to memory care is driven by an individual's cognitive decline and specific needs, requiring careful evaluation of indicators like increased confusion and wandering. The process involves consulting medical professionals, researching suitable communities, considering financial and legal aspects, and ensuring effective communication for personalized care plans.