Right at Home

Pros

• The family appreciated Right at Home for invaluable support and hospice guidance.
• Allan A. built trust and formed a long-term relationship with the family.
• Norma guided them through hospice, for which they are grateful.
• Right at Home is responsive and attentive to clients' needs.
• Evelyn is trustworthy, responsible, kind, and hardworking.
• Evelyn's compassionate care brings peace of mind to the caregiver.
• Right at Home provides compassionate, ethical, and tender loving care.
• The company earns five stars and is highly recommended.
• Dan and Elaine Fox are actively involved, accessible, and professional.
• The Palm Desert team's care, companionship, and professionalism are highly satisfactory.

Cons

• A reviewer felt the company did not feel like Right At Home, describing the CEO as a figurehead and the staff as "fake nice" who would backstab and abandon clients when uncomfortable.
• They stated the staff were rude and didn't care about future clients.
• They concluded they would not do business with the company.
• Another reviewer reported poor customer service and said Dan was very rude and refused to work with the family for ongoing Friday and overnight care.
• They complained the company was not available immediately when 24-hour care was needed, forcing them to use another firm.
• They described an instance where the company allegedly turned away an elderly woman needing care.
• They noted a learning curve with scheduling and that the initial caregiver assignment was not a good match.
• They indicated that Dan was not able to provide the actual hospice care required, though he referred them to other resources.

Review

Over the past year and a half, Right at Home has emerged as a steadfast pillar for a family navigating the complexities of aging, distance, and evolving care needs. The journey began when their parents were living a few hours away and resistant to in-home help. Allan A. quietly earned their trust and opened the door to a long-term relationship with the company. When Dad passed away in May 2023, Right at Home and Norma, in particular, provided compassionate guidance through the hospice process, offering a steady presence when it mattered most. While no caregiving arrangement is ever perfect, the family felt heard and acknowledged whenever they reached out, and that responsiveness became a cornerstone of their ongoing care story. Eventually, the family made the difficult decision to move Mom into an assisted living community closer to relatives as memory decline progressed. Even then, the relationship with Right at Home ended on a positive note, and the family would readily recommend the agency to others seeking dependable support for aging loved ones.

Central to their experience was Evelyn, a caregiver who truly stood out. The family's wife lives with multiple sclerosis, and Evelyn consistently demonstrated trustworthiness, responsibility, kindness, and hard work. She handles a wide range of tasks that the wife can no longer accomplish, and her compassionate, attentive approach provides the caregiver with the family's peace of mind. It's clear that Evelyn's presence brings not just practical help but emotional reassurance during challenging days.

Right at Home, as described by several reviewers, is more than a caregiving company. It is portrayed as a compassionate organization that blends Quality Patient Care with Professional Ethics, especially when navigating assisted living transitions and care for the elderly or ill. The ethos is summed up by phrases like "Tender Loving Care" and the ability to touch people's lives in meaningful ways. Reviewers consistently award five-star praise, underscoring an experience they believe others would benefit from - an experience rooted in genuine care, skilled support, and a heartfelt commitment to those they serve.

Not all reports are uniformly glowing, however. One reviewer framed a contrasting experience, stating they did not feel Right at Home lived up to its name. They alleged that the CEO was more of a figurehead than a real leader, and that some staff were insincere, even backstabbing, underperforming when the situation felt uncomfortable. They described rude behavior and a lack of concern for future clients, concluding that they would not do business with the company again. This perspective stands out as a cautionary counterpoint to the others, reminding readers that individual experiences can vary and that not every interaction may meet expectations.

In moments of urgent need, the Right at Home team has demonstrated its capacity to mobilize quickly and provide real relief. A reviewer recounted a family crisis triggered by a son's motorcycle accident, where Birdie - one of the caregivers - arrived at their home with reassurance and a commitment to being by their side around the clock. The 24/7 support and the consistently excellent caregivers offered a palpable sense of safety and comfort during a stressful period, reinforcing the idea that, when things are toughest, the Right at Home team can deliver dependable, around-the-clock presence.

Caregiver professionalism and the human touch are repeatedly highlighted. Reviewers describe the caregivers as highly professional, caring, and deeply dedicated to meeting each client's needs. The owners, Dan and Elaine Fox, frequently appear in these narratives as engaged, hands-on leaders who prioritize patient welfare and reliable scheduling. One caller praised the practical steps taken by the team, including a thoughtful home care kit and clear explanations of costs by patient and patient's family - an approach that resonates with families seeking transparency and trust. The sense that the Owners are actively involved, accessible, and invested in the well-being of clients and their families is a recurring thread.

In California's Palm Desert specifically, several years of service are acknowledged as a strong foundation for trust. A family notes that Right at Home Palm Desert has supplied in-home care for over six months with care, companionship, and professional conduct that extended beyond the caregivers themselves to Dan and Elaine, the owners. While there was an initial learning curve about scheduling and finding the right caregiver, the team quickly adapted; the first match proved less than ideal, but Dan and Elaine promptly re-assigned someone who better fit the family's needs. Since then, the caregivers have become almost like extended family, assisting with doctor appointments, meal preparation, and light housekeeping, all while helping the family maintain their loved one at home rather than moving to a facility. The family's conclusion was unequivocal: they would definitely recommend Right at Home Palm Desert.

The same Palm Desert operation has not been without its hard lessons. One reviewer described a situation where the service fell short in customer service - specifically citing a staff member by name as encountering rude conduct and an unwillingness to work on certain shifts for a private caregiver. The reviewer expressed disappointment and declared they would look elsewhere in the future. It's a blunt reminder that even strong provider reputations can be tested by scheduling constraints, leadership decisions, and the realities of caregiving on a day-to-day basis.

There are also instances where Right at Home's value proposition shines through in hospice contexts and family transitions. Even when Dan could not provide direct hospice care, the company was able to offer hospice support services and connect families with other helpful resources. Reviewers consistently emphasize the importance of referrals, thorough background checks, and insured caregivers as a bedrock of their confidence in the service. In one particularly moving account, Elaine and Dan Fox personally met with the family on a Sunday morning to discuss the business and reassure them about the quality and reliability of the staff. The team described the workforce as respectful, compassionate, knowledgeable, efficient, warm, and friendly. One caregiver, Maria Elva, stood out for her composure and kindness as she supported a 95-year-old mother-in-law through passing, offering clarity and comfort to the family during a difficult moment. The message was clear: do not hesitate to work with Right at Home.

Across multiple testimonials, the consistent narrative is that Right at Home Palm Desert combines dependable professional care with a heartfelt, personal commitment to each client. The owners' ongoing involvement, the care and reliability of the staff, and the ability to adapt to complex schedules and evolving health realities all contribute to a sense of security that families seek when they invite help into their homes. Even when challenges arise - whether delays in availability, shifts in caregiver assignments, or the emotional weight of end-of-life decisions - the overarching impression is that Right at Home Palm Desert is a partner families can trust. In the end, many of these reviewers express a willingness to recommend the company to others, to share their positive experiences with friends and other relatives, and to continue relying on Right at Home as their loved ones navigate aging, illness, and the desire to remain safely at home.

This particular area of Rancho Mirage, California, offers a wide range of amenities and services that cater to seniors. There are several restaurants nearby such as The Cheesecake Factory, Yard House, and Sherman's Deli & Bakery, providing convenient dining options. Additionally, there are reputable physicians and healthcare facilities in close proximity, including Dr Mark Sofonio and Desert Hematology Oncology Medical Group. Pharmacies like CVS and Walgreens are also easily accessible for medication needs. For leisure activities, there is the Mary Pickford Theater just a short drive away. Overall, this neighborhood provides a convenient and comfortable environment for seniors looking to settle in Rancho Mirage.

Restaurants

• The Cheesecake Factory (0.3 miles)
• Yard House (0.3 miles)
• Dringk Eatery + Bar (0.3 miles)
• Red Lobster (1.1 miles)
• Islands Restaurant Palm Desert (1.3 miles)
• Sherman's Deli & Bakery (1.7 miles)
• Daily Grill (2.1 miles)

Physicians

• Dr Mark Sofonio (0.4 miles)
• Contour Dermatology and Cosmetic Surgery Center (0.5 miles)
• Contour Dermatology An (0.5 miles)
• Milauskas Eye Institute - Surgery Center (1.1 miles)
• Desert Hematology Oncology Medical Group (1.1 miles)
• Padilla Lester MD (1.3 miles)
• Lisa Lisa M Bodon Bodon MD (1.3 miles)

Cafes

• Starbucks (0.5 miles)
• Panera Bread (2 miles)
• Marriott's Shadow Ridge I-The Villages (3.1 miles)
• Starbucks (3.2 miles)
• Panera Bread (4.2 miles)
• Starbucks (5.1 miles)
• Starbucks (6.7 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (1.9 miles)
• Rivers Edge Pharmacy (3.3 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (4 miles)
• The Vault Dispensary Lounge (4.1 miles)
• Walgreens (4.8 miles)

Hospitals

• Hope Square Surgical Center (1.2 miles)
• Medical Records Department (1.3 miles)
• Eisenhower Medical Center (1.4 miles)
• City of Hope (3.3 miles)

Theaters

• Mary Picford Theater (3.9 miles)

Places of Worship

• Southwest Community Church (6.1 miles)