Mirage Elderly Care
Save1 Calais Circle, Rancho Mirage, CA 92270
For more information about senior living options: (844) 490-3973
The staff were attentive, available, and friendly. The facility is clean and well organized, and guest patients are cared for and content. The staff are kind, welcoming, and eager to please and assist. The facility offers a wide range of activities for patients, with guests invited to participate. Residents can enjoy some independence, which helps maintain morale. The environment is lovely, well maintained, and the food is good. Specific staff members, including Yvonne, Jay, Helga, Mackenzie, Bong, and Theresa, are praised for their exceptional service. Demond Eckert and John Seth are noted for their knowledge, care, and responsiveness. Management and staff keep families informed about appointments and care details, and handle administrative matters thoroughly.
The staff failed to notice the decline in the father's health, and he died of sepsis. Management dismissed the daughter's concerns as emotional after the death. Wound care was neglected and the facility was understaffed, with patients not bathed in a timely manner. The facility ran out of the correct size adult briefs and sometimes used the wrong size on patients. The room was given away despite payment, and the facility has not reimbursed missing clothing items. The facility was very unclean; one family member said they never washed the mother's face. They could not safely watch a resident with dementia because doors were not locked, raising safety concerns. A misleading explanation about an old Medicare lien was given during check-in.The collection of reflections paints a picture of Bayshire as a place where warmth, attentiveness, and a strong sense of care are repeatedly present. Across many comments, families and visitors describe the facility as clean, well organized, and welcoming. The general mood from these voices is one of relief and appreciation: staff are often described as attentive, available, and friendly, and the environment feels calm and well kept. Patients are portrayed as content and well cared for, which in many cases seems to have boosted morale through opportunities for social participation and a degree of independence.
A common thread is the emphasis on a proactive, engaging atmosphere. Reviewers repeatedly note a robust schedule of activities and the chance for guest involvement, with residents able to go outdoors and enjoy a measure of autonomy. This sense of independence - paired with consistent support from the team - appears to be a meaningful contributor to positive experiences. Several accounts specifically mention that activities are well organized and that the staff take care to foster a cheerful, participatory environment rather than a sterile or regimented one. In some visits, families even observed residents participating in celebrations and social events with genuine enthusiasm.
The praise is not just for the overall ambiance; it is also directed at many individual staff members who are singled out for kindness, reliability, and effectiveness. Names such as Yvonne, Jay at the front desk, Helga and Mackenzie (CNAs), Bong and Theresa (PT), and a number of others are cited as making meaningful differences in daily care and communication. A recurring sentiment is that staff members go the extra mile - whether explaining schedules and medications clearly, addressing questions thoroughly, or providing thoughtful attention to residents' needs. Across multiple testimonies, these staff members emerge as anchors of trust and competence in a challenging care environment.
Despite the overwhelmingly positive tenor, the collection includes significant cautions and challenging experiences. One particularly grave concern centers on the care trajectory of a family member who passed away after entering rehab with improving condition. The account describes a rapid health decline that was not recognized or communicated promptly, culminating in sepsis. The daughter's account attributes a breakdown in observation and communication to the staff at Eisenhower (the hospital system tied to the care episode) and notes a painful sense of being unheard or dismissed when raising concerns. This episode is presented as a stark reminder that even within well-regarded facilities, lapses can occur, and it underscores the importance of vigilance and advocacy when a loved one is in fragile health.
Other reviews detail more everyday - but still critical - points. Noise and sound management are raised by visitors who felt the environment could be made more conducive to rest, suggesting quieter rooms or the use of headsets for TVs and radios so neighbors' experiences don't interfere with sleep. There are also mentions of understaffing in wound care and bathing, with some residents not receiving timely attention, and examples of mismatches in equipment (such as the wrong size of adult briefs) and insufficient responsiveness when residents or families raise concerns. A few narratives recount issues with communication with charge nurses, leaving some problems seemingly unresolved.
Administrative and logistical hiccups appear as well. One review recounts a difficult check-in experience marred by a story about an old lien and Medicare issues, followed by a room being given away, which left the family in a difficult position and seeking alternatives. Another post highlights missing belongings after a short-term stay and delays in reimbursement. These anecdotes remind readers that beyond personal care and compassion, there are important administrative dimensions to skilled nursing care that can significantly affect a family's experience.
Cleanliness is a mixed note in the squad of reviews. While many accounts praise the facility for being clean and well kept, at least one strongly negative comment describes an instance of poor cleanliness and an impression that a loved one wasn't being properly cared for in basic hygienic terms. This variance reinforces the reality that in long-term care settings, perceptions of cleanliness and basic care can differ markedly between visits and between shifts, underscoring the need for consistent standards and ongoing monitoring.
Taken together, these narratives present Bayshire as a place that many families find to be a strong fit for their loved ones: a clean, active, and supportive environment with compassionate, capable staff who build trust and ease the recovery or care journey. Yet the stories also acknowledge serious caveats - gaps in observation, communication lapses, noise, and administrative missteps - that can affect the experience, particularly in vulnerable moments. The overarching message is one of gratitude for the care that works well for many residents, paired with a clear call for vigilance, advocate engagement, and ongoing improvement to ensure safety, dignity, and truly patient-centered care in every corner of the facility.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Palm Springs International (7 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Mirage Elderly Care is a premier assisted living community located in the beautiful city of Rancho Mirage, CA. Our community offers a wide range of amenities and care services designed to provide a comfortable and fulfilling lifestyle for our residents.
Our dining room provides delicious and nutritious meals prepared by our professional culinary team. The fully furnished accommodations offer a cozy and welcoming atmosphere, making it easy for residents to feel at home. Our peaceful garden provides a serene outdoor space where residents can relax and enjoy the beauty of nature.
To ensure that our residents have a worry-free experience, we offer housekeeping services to keep their living spaces tidy and clean. Our move-in coordination service makes transitioning into our community seamless and stress-free.
We understand the importance of staying connected, which is why we provide telephone and Wi-Fi/high-speed internet access for our residents to stay in touch with loved ones or browse the web at their convenience.
Our dedicated caregivers are available to assist with activities of daily living including bathing, dressing, and transfers. We also coordinate with health care providers to ensure that all medical needs are addressed. For residents with diabetes or special dietary restrictions, our staff is trained in diabetes diets and can accommodate any specific dietary needs.
At Mirage Elderly Care, we believe that staying active and engaged is crucial for overall well-being. That's why we offer scheduled daily activities to keep residents entertained and socialized.
For convenience, there are numerous cafes, pharmacies, physicians' offices, restaurants, theaters, and hospitals nearby. Our staff can arrange transportation for medical appointments as needed.
Overall, Mirage Elderly Care offers a warm and inviting environment where seniors can receive personalized care while enjoying an independent lifestyle.
Mirage Elderly Care is located at 1 Calais Circle, Rancho Mirage, CA 92270 in Riverside County, California
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