Atria Rancho Mirage Terrace

Pros

• The staff at Rancho Mirage Terrace is extremely friendly and accommodating, creating a welcoming atmosphere for residents and their families.
• The facility is immaculate, well-maintained, and includes a variety of activities that residents can enjoy, making it a vibrant community.
• Residents appreciate the clean and spacious rooms, which are nicely furnished and provide comfort.
• The dining experience is generally positive, with good quality meals that are served on time.
• Families feel reassured by the level of care provided for their loved ones, with effective communication from staff regarding any issues that arise.
• The community offers a familial vibe that makes it feel less overwhelming for residents compared to larger facilities.
• Rancho Mirage Terrace provides valuable amenities such as transportation services within the local area and engaging social activities like games and arts.
• Many families express gratitude for the peace of mind that comes from knowing their loved ones are safe and happy in this environment.
• Management changes have positively impacted both residents' well-being and staff morale at the facility.
• Overall satisfaction from families indicates they would recommend Rancho Mirage Terrace to others seeking assisted living solutions.

Cons

• The mother-in-law gained 50 pounds during her stay at Rancho Mirage Terrace, which was not the case before moving in.
• Communication regarding significant events, such as falls or medication changes, was severely lacking, causing frustration for family members.
• There were issues with timely payment deductions and a lack of transparency about additional costs and services.
• Residents experienced long wait times for meals and received cold food when served.
• Staff shortages resulted in delays in service, affecting residents’ dining experiences.
• Privacy concerns arose due to staff monitoring interactions between residents and their family members.
• Some residents felt that activities offered tended to focus on those who were already participating rather than encouraging broader engagement from all residents.
• There were initial communication difficulties during the move-in process that caused stress for families.
• The facility's COVID restrictions appeared overly strict at times, impacting resident freedom and socialization opportunities.

Review

Rancho Mirage Terrace, a senior living community that provides memory care and independent living options, has garnered a range of reviews from families regarding their experiences. While some families have expressed satisfaction with the facility's overall atmosphere and services, others have encountered significant issues that impacted their loved ones’ wellbeing.

One recurring theme in the reviews is the importance of communication. Families appreciate being kept informed about their loved ones' status but have reported gaps in communication concerning critical events, such as falls or medication management. One reviewer noted that their mother-in-law had fallen in August but the family only learned about it months later in November. Such delays raise red flags for families who want to ensure the safety and health of their relatives. Moreover, some have mentioned frustrating experiences surrounding payment processing; there were instances where staff delayed taking out payments despite having all necessary bank information provided.

In terms of resident care, many reviews highlight a dichotomy between cleanliness and staff availability. The facility itself is described as immaculate with well-furnished rooms and common areas; however, staffing shortages appear to be an ongoing challenge. Some residents experienced long wait times for meals—sometimes exceeding an hour—and occasionally received cold food at mealtime. While most staff were praised for their friendliness and positive attitudes, these staffing issues detracted from the quality of service provided to residents.

Activities are another aspect where mixed feedback was given. While Rancho Mirage Terrace offers a robust calendar filled with activities like bingo and arts and crafts, not all residents participate. Families expressed a desire for greater encouragement for those who might feel hesitant to join in on group activities. The presence of a vibrant activity program is commendable but ensuring engagement among all residents remains an area needing improvement.

Noteworthy instances highlighted management changes as beneficial both for residents and staff morale. A family's positive experience upon returning to Rancho Mirage Terrace after a previous stay illustrated how well staff interacted with both newcomers and returning residents alike. Despite initial communication difficulties upon re-admission, these concerns were effectively addressed by management, which speaks volumes about their willingness to improve.

Some reviewers reflected on affordability compared to other facilities within the Coachella Valley area while acknowledging that perhaps lower costs might correlate with compromised service levels—“you get what you pay for.” However, several families remained pleased with what they felt was good value considering the comprehensive services offered at Rancho Mirage Terrace.

Ultimately, while many families reported favorable experiences that emphasized friendly staff interactions and engaging environments conducive to resident wellbeing—including fulfilling dining experiences—there remain considerable areas where improvements can be made regarding communication protocols, meal service timeliness, active engagement strategies for residents reluctant to partake in scheduled activities, and consistent medication management practices. For potential residents or their families considering this community option, it is crucial to weigh these factors carefully against personal needs and expectations when deciding on senior living arrangements.

Located in the heart of Rancho Mirage, California, this area boasts a convenient and accessible array of amenities for seniors looking to settle down. With several pharmacies nearby, including Walgreens and Rite Aid, residents can easily access their medications and health needs. In terms of healthcare, there are reputable physicians such as Milligan Dermatology and Eisenhower Urology Specialty Clinic in close proximity, ensuring quality medical care. Additionally, dining options range from fast food chains like McDonald's to upscale restaurants like Sherman's Deli & Bakery and Cork Tree. For leisure activities, there are theaters like Mary Pickford Theater, parks such as Demuth Park, and places of worship like Bloom In The Desert Ministries nearby. With Palm Springs International Airport just a short drive away, transportation is easily accessible for those looking to travel. Overall, this neighborhood provides a well-rounded and convenient living environment for seniors in Rancho Mirage.

Pharmacies

• Walgreens (0.2 miles)
• Rivers Edge Pharmacy (0.4 miles)
• Walgreens (3.1 miles)
• The Vault Dispensary Lounge (3.1 miles)
• Rite Aid (3.2 miles)
• Phoenix Rising Recovery (3.4 miles)
• Borrego health clinic (3.6 miles)

Physicians

• Milligan Dermatology (0.4 miles)
• Arvinder S. Bir (0.4 miles)
• Syed Syed Azam Azam MD (0.4 miles)
• Desert Advanced Imaging (0.5 miles)
• STAR Ortho (0.8 miles)
• Inland Valley Theraputic Healing Center (1.5 miles)
• Eisenhower Urology Specialty Clinic (2.3 miles)

Restaurants

• McDonald's (1 miles)
• Carl's Jr. (1.2 miles)
• In-N-Out Burger (1.3 miles)
• Sherman's Deli & Bakery (2.9 miles)
• El Portal Restaurant (3.3 miles)
• Cork Tree (3.9 miles)
• Yard House (4 miles)

Cafes

• Panera Bread (1 miles)
• Marriott's Shadow Ridge I-The Villages (1.6 miles)
• Starbucks (4.1 miles)
• Starbucks (4.4 miles)
• Goody's Cafe (5.2 miles)
• Panera Bread (5.4 miles)
• Starbucks (5.8 miles)

Hospitals

• Eisenhower Medical Center (2.4 miles)
• Medical Records Department (2.5 miles)
• Hope Square Surgical Center (2.6 miles)
• City of Hope (4.5 miles)
• DOHC Infusion Clinic (6.5 miles)

Theaters

• Mary Picford Theater (3.5 miles)

Parks

• Demuth Park (5.7 miles)
• Palm Springs Dog Park (6.4 miles)

Places of Worship

• Bloom In The Desert Ministries (6 miles)

Transportation

• Palm Springs International Airport (PSP) (6.1 miles)