40827 Hovley Court, Palm Desert, CA 92260
For more information about senior living options: (844) 490-3973
The RN Maria is a great resource for care. The physical therapist Tony V is outstanding. Tony V taught the husband many amazing pointers after his femur fracture and ORIF. Tony had the husband take videos of the exercises, which provided useful instructions and reminders. Home Instead caregivers are great at encouraging the husband to perform the exercises. Oscar the nurse is great - a shining star among the helpers. The therapists who showed up were great. Medicare really comes through for the family.
Scheduling is disorganized and the service organization is questionable. They cannot schedule visits more than one day in advance, and therapists may not show up. If the patient is unavailable to answer the phone the day before a visit, they will not come, and communication stops. The receptionist is incompetent and has hung up on callers. Cora ignores voicemails and does not respond to inquiries or coordinate with the primary physician. The phone system and office hours are confusing; callers feel they may have the wrong number and are not open 24 hours. The overall impression is to avoid Valley Care Home Health. Even some staff (e.g., Oscar) did not follow up.When our Sunday call came that our loved one would be coming home in three hours, I won't pretend I wasn't feeling a little overwhelmed - the classic "deer in the headlights" moment. The hospital case manager handed us a long list of providers, and in a moment of nerve, I asked a simple thing: please pick for me someone you prefer for your family member. It felt like a small, practical way to take control in a stressful moment, and it paid off. We are now receiving care from Valley Care Home Health, and while there are many solid home health groups out there, this one has become a real fit for us. The decision brought two standout professionals into our day-to-day care: an RN named Maria and a Physical Therapist named Tony V, both of whom have been incredibly meaningful in our journey.
Maria, the nurse, has proven to be a tremendous resource. She was careful to ensure that the ongoing procedure for injections remained solid and safe, giving us confidence during a vulnerable recovery period. Her visits were described as welcome and reassuring, something that felt more like reassurance than routine. The sense of having someone who clearly knows what they're doing and who treats your loved one with care makes a real difference in the early stages of home health care.
Tony V, the physical therapist, quickly joined that same level of trust and effectiveness. He stood out as outstanding in his role, especially in the weeks following a femur fracture and ORIF surgery. Tony didn't just instruct; he taught a repertoire of practical pointers for post-op movement and rehab. A notable feature of his approach was the use of videos. He had my husband perform exercises while Tony provided both verbal guidance and specific, constructive critiques. Recording those sessions created a helpful record of progress and served as a reminder for my husband - who jokes that he often forgets - about how far he's come. The combination of Tony's hands-on guidance and the support from Home Instead caregivers - who encouraged daily participation in the prescribed exercises - made the rehabilitation feel proactive and coordinated rather than overwhelming.
Medicare coverage and the broader care plan also came into play in meaningful ways. We chose to work with Home Instead for additional motivation and companionship that supported the exercise routines. Medicare did provide support, and we encountered some CMS-related nuances: after a surgery, if you're homebound, you generally need to be pursuing either ongoing outpatient therapy or home health services rather than both at the same time, depending on your specific situation. Valley Care explained a nuance worth noting: they do not provide Speech Therapy themselves, but you are allowed to attend speech therapy alongside home health if you have current physician orders. That clarity helped us coordinate our services more effectively, especially as we moved toward post-operative recovery and post-stroke care. When he's ready to transition back to more traditional rehab settings, we'll be ready to resume post-stroke treatment activities.
The journey wasn't without its challenges. We faced a few organizational questions that complicated the experience. The patient had a major stroke, and the initial process of getting care started - while the nurse evaluation was strong and the therapy soon followed - also highlighted scheduling vulnerabilities. The team around us included a nurse named Oscar who stood out for his reliability and responsiveness. Oscar became a bright spot in an ecosystem that otherwise showed a mix of strengths and gaps. He was described as a "shining star" among the helpers, and his level of follow-through was appreciated.
On the other hand, there were clearly troubling parts of the experience that could be disheartening. A separate review within this same organization describes a different experience: a referral to Valley Care Home Health after a fall, and a number of communication breakdowns. Specifically, an insurance specialist named Cora reportedly did not respond to four voicemail messages and appeared to overlook the primacy of the patient's primary physician. In addition, the receptionist was described as incompetent, with accusations that she hung up during inquiries about services. The review concluded with a strong negative recommendation to avoid the company, underscoring that despite skilled therapists showing up, the organizational side - scheduling, communication, and responsiveness - left much to be desired. It's a stark reminder that even when clinical care is solid, administrative systems can significantly impact the overall experience.
Taken together, the experience with Valley Care Home Health feels like a mixed bag. The most meaningful positives came from the care delivered directly by Maria and Tony V, whose expertise translated into tangible progress and a sense of confidence during recovery. The involvement of Home Instead caregivers added a layer of encouragement that helped maintain adherence to exercise routines, which can otherwise be a hurdle in recovery. Medicare/ CMS navigation and the clarifications around therapy options also helped us align services more coherently. Yet the organizational knocks - especially around scheduling, communication, and responsiveness from certain staff - served as a strong counterpoint. Some clients and families clearly have very different takes on how well Valley Care manages those administrative aspects.
Ultimately, our personal takeaway is nuanced but hopeful. If you're navigating a similar path, these stories underscore the importance of choosing staff who feel like "the right fit" for your loved one, particularly when someone on the team brings the kind of expertise and bedside presence Maria and Tony V have shown. It also highlights the value of having supplemental support from caregivers who can keep patients engaged in their exercise routines, and the critical need for reliable scheduling and clear communication from the organization as a whole. We remain grateful for the two professionals who have become anchors in our recovery and for the day-to-day care that has helped us move forward, even as we continue to advocate for smoother coordination and stronger administrative reliability within the broader system.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Palm Springs International (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hovley Care in Palm Desert, CA is a premier board and care home for seniors seeking assistance with their daily living needs. Our dedicated team of caregivers provides personalized care and support to ensure the well-being and comfort of our residents.
Our community offers a range of amenities designed to enhance the quality of life for our residents. The dining room provides delicious meals prepared by our skilled chefs, accommodating special dietary restrictions when needed. Each living space is fully furnished, creating a warm and inviting atmosphere. Residents can also enjoy the beautiful garden and outdoor spaces, perfect for relaxation or socializing with friends.
Housekeeping services are provided to maintain cleanliness and tidiness throughout the community. Move-in coordination is available to assist new residents in transitioning smoothly into their new home. Additionally, we offer telephone and Wi-Fi/high-speed internet access to keep residents connected with their loved ones.
At Hovley Care, we understand the importance of providing comprehensive care services tailored to each individual's needs. Our caregivers assist residents with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure continuity of care. For those with diabetes or special dietary restrictions, we provide specialized diets to meet their specific needs.
Medication management is offered to ensure that residents take their medications correctly and on time. Transportation arrangements can be made for medical appointments or other outings as needed.
To ensure an active lifestyle, we schedule daily activities for our residents to participate in. These activities are designed to promote physical fitness, mental stimulation, socialization, and overall well-being.
Conveniently located near cafes, pharmacies, physicians' offices, restaurants, theaters, and hospitals – Hovley Care provides easy access to essential services outside our community.
Come experience the exceptional care and comfortable living environment at Hovley Care in Palm Desert, CA!
Hovley Care is located at 40827 Hovley Court, Palm Desert, CA 92260 in Riverside County, California
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