212 Erten Street, Thousand Oaks, CA 91320
For more information about senior living options: (844) 490-3973
The staff engages in dangerous patient lifting. Family members are banned from visiting the resident. The owner issues unsubstantiated threats. There is a lack of communication and updates from caregivers, the nurse, and the owner. A bait-and-switch fee is disclosed only at the last minute. The on-call nurse is useless and uncommunicative. Insults and non-adherence to POA documents are reported.A troubling pattern emerges in the accounts shared by families and loved ones who trusted a care facility with the wellbeing of those they care about most. The narratives describe a work environment and leadership culture that consistently fall short of the basic expectations for safety, transparency, and respect. Across numerous experiences, residents are said to have faced direct risks to their physical safety during routine care, and the response from the staff appears to have been more concerned with process than with person-centered care. The cumulative effect of these stories is an atmosphere where fear, confusion, and frustration seem to be the prevailing tone rather than reassurance and reliable support.
One of the most persistent and alarming themes is the unsafe handling of residents, including dangerous lifting during transfers and assistance. Families recount moments when residents were moved or repositioned in ways that felt reckless or inadequately supervised, raising questions about staff training, equipment availability, and adherence to established safety protocols. The fear is not just about a single misstep but about a pattern that suggests a potential for ongoing harm. When safety is compromised in this way, trust quickly erodes, and the sense that a resident's health and dignity are being protected is replaced by anxiety about what may happen next.
Another negative throughline concerns access and the right to be present with a loved one. Multiple accounts describe a policy environment that bans or severely limits family members from visiting or seeing the resident. The impact of such restrictions is described in terms of emotional distress for the resident and practical obstacles for families who rely on in-person updates, advocacy, and reassurance. In settings where family presence is cut off or tightly controlled, the usual channels of care coordination and accountability can break down, leaving relatives feeling unheard and residents more isolated.
Threats, described as unsubstantiated or vague, are another troubling element. Reviews recount instances in which threats were issued by the owner without clear justification or documentation, leaving families to grapple with fear and confusion rather than concrete information about the situation or the actions expected of them. The sense conveyed is that these remarks were used to intimidate rather than to clarify or resolve concerns, contributing to an environment where residents and families feel unsettled and powerless.
Communication, or the conspicuous lack of it, emerges as a central grievance. Families report little to no timely updates from caregivers, nurses, or the owner, creating a disconnect between what is happening in the facility and what families know about their loved ones' status and progress. The absence of proactive communication means concerns go unaddressed longer than they should, and subtle changes in a resident's condition can go unnoticed until issues become more serious. In a setting where information is expected to flow freely, this breakdown feels particularly jarring and unacceptable to those who want to be informed about every aspect of care.
Financial transparency, or the lack thereof, is also a recurring complaint. A "bait and switch" experience is described in which fees or charges were not disclosed until the last minute, leaving families with unexpected financial obligations and little opportunity to verify costs or plan accordingly. Such experiences undermine trust and make the decision-making process about care feel weighted toward undisclosed charges rather than transparent, straightforward pricing. When financial arrangements are not explained clearly upfront, it casts a shadow over the overall quality of care and the confidence families have in the facility's integrity.
The role of the nursing staff in day-to-day care is another key point of contention. Reviewers characterize the on-call nurse as useless and non-communicative, creating a chasm between those providing medical oversight and the families seeking timely answers. When the on-site professionals appear unresponsive or difficult to reach, families are left with the impression that important health updates and care decisions are delayed or mishandled. This sense of disconnect can be particularly distressing for those managing complex medical needs or coordinating with external healthcare providers.
Access to records and respect for power of attorney arrangements are cited as significant violations. Families say they are not allowed to view their loved ones' records upon request, which undermines the ability to understand care decisions, monitor treatment plans, or ensure that a designated power of attorney's directives are being honored. Insults and non-adherence to POA documents are described as a disturbing pattern, raising questions about whether legal and patient-rights frameworks are being respected in practice. When authorization and privacy rights are not upheld, it compounds the emotional strain of dealing with a facility that already feels untrustworthy.
Beyond these specific points, there are numerous other infractions and ongoing concerns that sharpen the sense of dissatisfaction and danger. Taken together, the experiences paint a portrait of a facility where basic safety, open communication, respectful treatment, and financial transparency are not consistently prioritized. Families feel compelled to advocate vigorously for their loved ones, often in a context where they sense that their concerns are not fully heard or acted upon. The cumulative effect is a significant erosion of confidence in the quality of care and in the leadership that is responsible for guiding and supervising that care.
In light of these unsettling narratives, it is clear that a strong focus on patient safety, transparent communication, and adherence to legal rights is essential. Families facing these kinds of issues often seek guidance on next steps, including how to document concerns, request audits or third-party reviews, and involve advocacy or regulatory channels to ensure accountability. The stories underscore the importance of a care environment where staff are properly trained, supervision is robust, and families are treated as essential partners in the care process rather than as obstacles or afterthoughts.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Oxnard (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Erten Home Care in Thousand Oaks, CA is a welcoming assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. Our fully furnished accommodations provide a cozy and inviting atmosphere for seniors looking for a place to call home.
The dining room at Erten Home Care is spacious and designed to accommodate residents during meal times. Our dedicated staff provides nutritious meals tailored to special dietary restrictions, ensuring that each resident's nutritional needs are met.
Our community boasts a beautiful garden and outdoor space where residents can relax, take in the fresh air, or engage in outdoor activities. For those who require assistance with daily tasks, our compassionate caregivers are available to provide support with bathing, dressing, transfers, and medication management.
We understand the importance of maintaining social connections and engaging in stimulating activities. That's why we offer scheduled daily activities that cater to various interests and preferences. Residents can enjoy participating in group outings, games, crafts, movie nights, and more.
Erten Home Care is conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals. This accessibility ensures that residents have easy access to essential services and resources within the surrounding community.
At Erten Home Care, we prioritize the well-being of our residents by providing exceptional care services while promoting independence and maintaining their quality of life.
This area of Thousand Oaks, California, offers a convenient location with various amenities nearby that cater to the needs of seniors. With several physicians, hospitals, pharmacies, and cafes within close proximity, residents have easy access to essential healthcare services and dining options. The parks in the area provide opportunities for outdoor recreation and relaxation, while the theaters offer entertainment options for leisurely evenings. Additionally, the presence of places of worship like Calvary Community Church provides spiritual support for individuals seeking a sense of community. Overall, this part of Thousand Oaks offers a well-rounded environment that combines convenience, healthcare services, recreational activities, and spiritual enrichment for seniors looking to settle in the area.
Erten Home Care is located at 212 Erten Street, Thousand Oaks, CA 91320 in Ventura County, California
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