113 Erten Street, Thousand Oaks, CA 91360
For more information about senior living options: (866) 208-4318
Overall Review of Select Senior Living II
Cons
There were too many horrible experiences to share in this small space.- Residents' family members were banned from visiting.
- The owner made unsubstantiated threats.
- There was no communication or updates from caregivers, the nurse, or the owner.
- A bait-and-switch fee was never disclosed until the last minute.
- The nurse on call was useless and non-communicative.
- Relatives were not allowed to view their loved ones' records upon request.
- There were insults and non-adherence to POA documents.
- There were many more infractions.
Review
Select Senior Living II in Thousand Oaks is best considered only by families willing to accept pronounced safety, privacy, and governance risks as an unavoidable backdrop to care. The account available maps a setting where daily operations lack dependable communication, meaningful family access, and consistent respect for powers of attorney. In practical terms, the facility would rarely meet the expectations of families seeking reliable assistance, timely updates, and transparent accountability. For households with even a moderate aversion to questionable staff conduct, hidden fees, or obstructed access to records, this community should not be part of the short list. The decision hinges on risk tolerance rather than convenience or proximity.
Alternatives should be narrowed to options with robust governance and transparent fee structures, paired with clear pathways for family involvement. Families should prioritize communities that provide regular caregiver communication, documented care plans, and prompt access to medical and records information. When evaluating, demand to see licensing actions, incident logs, and a written policy on POA handling and family visitation. Schedule tours specifically asking to meet the caregiver team, observe lifting assistance, and gauge how staff respond to questions. Check with regulators and current residents or families about consistency of care. If these safeguards are non-negotiable, the search will quickly exclude facilities with reputational red flags.
From the available red flags, there are essentially no positive factors strong enough to offset the core concerns. The allegations of dangerous lifting, truncated family access, unsubstantiated threats, and frequent communication gaps undermine every meaningful benefit a senior living community might offer. Even if the setting had attractive amenities or lower upfront costs, those advantages collapse when safety, trust, and autonomy are compromised. The absence of reliable nurses on call, coupled with refusals to disclose records, signals systemic governance weaknesses that no family should accept. In short, the balance tips decisively toward caution, not confidence.
Critical questions arise from the described experience. How does the operator train and supervise lifting procedures to prevent harm? What process ensures timely, accurate updates to families and POA holders? Are there documented penalties for failing to provide records or to honor a power of attorney? The reported “bait and switch” on fees suggests a culture where financial practices eclipse resident welfare. A facility this quick to threaten, block access to records, and misalign with POA requests creates a climate of fear rather than care. Regulators should be consulted, and families should demand a transparent governance framework before any placement is considered.
When shopping for alternatives, construct a decision framework around safety, transparency, and respect for legal directives. Prioritize providers with proactive communication protocols, predictable staffing, and active family portals. Require written policies on family access to medical records, POA compliance, and fee disclosure. During tours, verify that lifting assistance is performed with appropriate equipment and staff supervision. Speak with current residents privately about how responsive the team is to concerns. Verify regulatory standing, inspection results, and any history of citations. These steps transform the search from impression-based to evidence-based, reducing the risk of a repeat encounter with governance problems.
Based on the information available, Select Senior Living II presents more risk than reward and should be a last-resort consideration. Families should redirect search toward facilities with demonstrated commitment to resident safety, clear communication, and lawful, transparent operations. If staying close to Thousand Oaks is essential, prioritize communities with verified staffing, open records policies, and active involvement of family members in care planning. A thorough due-diligence process, visits, conversations with regulators and other families, and review of incident histories, will likely confirm that stronger options exist. The recommended path is to pursue alternatives now and revisit this community only if substantial reforms are evident.
6 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Oxnard (19 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Strong leadership and professionalism of the director; clean, well-run facility with content residents.
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