113 Erten Street, Thousand Oaks, CA 91360
For more information about senior living options: (844) 490-3973
The facility lifts patients in a dangerous manner. Family members are barred from seeing residents. The owner makes unsubstantiated threats. There is no communication or updates from caregivers, the nurse, or the owner. Fees are disclosed last minute as bait-and-switch practices. The on-call nurse is useless and uncommunicative. Access to loved ones' records is denied upon request. Insults and non-adherence to POA documents are reported. Numerous other infractions are alleged.There is a thread that runs through multiple encounters at this facility that paints a troubling picture of how residents and their families are treated on a day-to-day basis. The most alarming concerns center on safety and dignity: people describe patients being lifted in ways that feel unsafe and poorly supervised, with a sense that proper safety protocols, equipment, and trained staff are not reliably in place. The fear isn't just about a single mishap; it's about a pattern where the very act of moving or assisting a resident becomes a moment of risk, with no clear safeguards or accountability to reassure families that their loved ones are being handled with appropriate care.
Another persistent grievance is the denial of access and the abrupt withholding of visitation. Families report being banned from seeing the resident, sometimes under vague or contradictory pretenses, which compounds the sense of isolation and erodes trust. When loved ones cannot be present or cannot verify the conditions in which their family members are living, it becomes nearly impossible to assess well-being, advocate effectively, or feel confident that the person is receiving the attention they deserve. The emotional toll of such restrictions is described as profound, leaving families with lingering worry and a sense that communication with the facility has been deliberately stifled.
Threats, described as unsubstantiated and emanating from the owner, add another layer of distress. The atmosphere is depicted as coercive and intimidating rather than collaborative and protective. When threats appear to come without grounds and from the highest level of the administration, it undermines trust and creates a climate where residents' safety and rights may be deprioritized in favor of fear or control. This sense of being warned or browbeaten rather than supported can have lasting psychological effects on both residents and their families.
Communication, or the conspicuous lack of it, emerges as a central failing. Families recount ongoing silence from caregivers, the nurse, and the owner, with essential updates about medical conditions, changes in care plans, or any concerns delayed or never relayed. The consequence is a fractured care continuum where families feel left out of crucial decisions and unable to coordinate with anyone who understands the resident's history and needs. The absence of timely, clear information transforms routine updates into moments of anxiety and mistrust, making it nearly impossible to feel secure about a loved one's condition.
Financial interactions are described as a bait-and-switch experience. Charges and fees are presented late or disclosed only at the last minute, leaving families to grapple with unexpected costs that were not clearly explained beforehand. This practice feeds a perception of disorganization and a lack of transparency in the facility's billing practices, eroding confidence that the financial aspects of care are handled ethically and with forethought. When billing becomes a source of surprise rather than clarity, it strains relationships and adds stress at a time when families are already navigating difficult decisions.
The on-call nurse is portrayed as a weak link in the chain of care. Reports describe the nurse on call as useless and non-communicative, unresponsive to requests for information, and slow to relay important updates. This deficiency in availability and reliability leaves residents without timely medical guidance and families without the reassurance that professional medical oversight is present when it is most needed. In such scenarios, it often feels like the medical team is unavailable precisely when trust and transparency are most essential.
Access to records is another sore point. Families say they are not allowed to view their loved ones' records upon request, a restriction that seems to impede advocacy and informed decision-making. Informed families and POAs rely on access to medical histories, treatment plans, and daily notes to understand what is happening with a resident and to ensure that the care aligns with legal and ethical expectations. Being denied this access contributes to a sense of powerlessness and suspicion about what is actually being documented and implemented behind closed doors.
Finally, there are serious concerns about how the facility treats formal authorities and documentation that are meant to guide care, including insults and non-adherence to Power of Attorney documents. When staff or administrators dismiss or disrespect a POA, or fail to follow its directives, it undermines the resident's autonomy and the family's ability to protect their loved one's interests. This kind of disregard signals a deeper disregard for legal rights and the protections that are supposed to underpin the care relationship, leaving families to question whether the resident's best interests are truly being prioritized.
Taken together, these experiences form a troubling portrait of a care environment where safety, transparency, and respect appear to be inconsistent at best. The combination of unsafe handling, restricted family access, intimidating leadership behavior, poor communication, hidden fees, unreliable on-call medical support, blocked access to records, and nonadherence to POA directives creates a climate of distrust and concern. For anyone weighing options for a loved one's care, these patterns raise significant red flags and invite careful scrutiny of the facility's policies, staff training, governance, and accountability measures to ensure that residents' rights and well-being are protected.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Oxnard (19 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Senior Living II in Thousand Oaks, CA is a top-notch board and care home that provides exceptional care and assistance to seniors. Our community offers a range of amenities and services to ensure that residents have a comfortable and enjoyable living experience.
Our fully furnished rooms provide a cozy and welcoming environment for seniors to call home. In addition, our beautiful garden and outdoor spaces offer the perfect setting for relaxation and socializing with fellow residents.
We understand the importance of maintaining a clean and organized living space, which is why we provide housekeeping services to keep all common areas pristine.
At Senior Living II, we prioritize the well-being and convenience of our residents. We offer move-in coordination services to make the transition as smooth as possible for new residents. Additionally, we provide telephone access and Wi-Fi/high-speed internet for easy communication with loved ones.
Our dedicated staff is trained to assist with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that all medical needs are met promptly. Our team is experienced in managing medication schedules, diabetes diets, meal preparation, special dietary restrictions, and transportation arrangements for medical appointments.
To enhance the social lives of our residents, we provide scheduled daily activities tailored to their interests and preferences. These activities promote engagement and foster relationships among residents.
Moreover, our location offers an array of conveniences nearby. With six cafes, five parks, twelve pharmacies, thirty-two physicians’ offices, fourteen restaurants, one theater, and four hospitals in close proximity; residents can easily access various amenities while enjoying the peace of mind that comes from being close to healthcare facilities.
If you or your loved one are seeking an assisted living community that prioritizes comfort, care, and convenience in Thousand Oaks CA., look no further than Senior Living II.
Select Senior Living II is located at 113 Erten Street, Thousand Oaks, CA 91360 in Ventura County, California
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