Senior Home Companions

Pros

• The Comfort Keepers staff are consistently pleasant, kind, and attentive to clients' needs.
• Reanne is compassionate and helpful, leading a team of wonderful caregivers.
• The caregivers are professional, honest, and top-notch.
• The team goes above and beyond to make the caregiving experience easy, safe, and peaceful for families.
• Comfort Keepers brings calmness, security, and peace of mind to loved ones.
• Alma and her team become like extended family, providing reliable support and excellent communication.
• Caregivers are patient, empathetic, and genuinely eager to help, often taking initiative.
• Caregivers engage clients in meaningful activities and conversations, enriching daily life.
• The office staff are proactive, responsive, and thorough in meeting needs.
• The caregivers are punctual, flexible, and capable of assisting with shopping, errands, and daily tasks.

Cons

• The reviewer described Comfort Keepers as the most unprofessional, disorganized, and understaffed company they have ever heard of.
• They stated that the company cannot keep employees staffed, which led to reducing care for their mother-in-law from four days a week to one.

Review

Across many stories shared by families and clients, Comfort Keepers Home Care emerges as a consistently trusted partner in in-home support. The experiences repeatedly highlight a combination of warmth, professionalism, and practical support that helps loved ones stay comfortable and safe in their own homes. Caregivers are described as knowledgeable and caring, with Stephanie, Reanne, and a broad team often singled out for their ability to connect with clients on a personal level while delivering reliable care. One recurring sentiment is that these caregivers don't just perform tasks; they elevate the experience of care by engaging with clients' physical, emotional, and social needs in meaningful ways.

The reviews emphasize Reanne as a standout in initiating and coordinating care. From the moment she answered the phone, clients note her kindness, helpfulness, and patient explanations about the process. Once in place, Reanne's network of caregivers is praised for being professional yet compassionate, always consulting with families to tailor care to each loved one. The emphasis on individualized care - adapting to a person's routines, preferences, and daily challenges - runs through many testimonials. For families navigating complex needs, Reanne and her team are described as dependable, communicative, and attentive to aspects like personal care, household tasks, errands, and even medication management. There are heartfelt reminders that some caregivers become more than service providers; they become trusted partners who help keep veterans, spouses, and parents engaged in their own lives.

Support staff beyond the caregivers also receives high marks. Jessie, for example, is praised for excellent customer service over the phone - described as kind and with a big heart. The sense of reassurance extends to rapid responses in urgent situations: several reviews recall being helped at the last minute or even on the same day after a call, which can make a tough time feel manageable rather than overwhelming. In some cases, a case manager like Alma is noted for going above and beyond to ensure continuity and communication, even facilitating back-up coverage when needed. Families frequently remark that the staff feel like an extension of their own family, keeping caregivers in the loop and staying involved in hospital visits or care planning as needed.

Individual care stories reinforce the depth of the support provided. In one set of testimonials, Reanne and her staff are credited with managing both parents' needs during a difficult period - one parent recovering from surgery and the other living with Alzheimer's. The caregivers are described as compassionate, reliable, and skilled, going beyond routine tasks to make hospital visits safer and easier for everyone involved. Regular daily communication is highlighted as a key strength, with families appreciating updates and the timely adjustments to schedules and care plans. The sense of safety and relief that comes from having trained professionals who respect dignity and autonomy - even during challenging times - recurs throughout these accounts.

Several clients highlight the everyday practical advantages of Comfort Keepers. Stories include caregivers who help with personal care, meal preparation, shopping, and running errands, and even those who show patience and gentleness when assisting with everyday routines - moving a loved one, helping with breakfast, and engaging them in familiar activities like watching beloved cowboy movies. Maylynn Montoya is singled out for her initiative in assisting with recovery after major surgeries, her ability to anticipate needs, and her knack for keeping meals, groceries, and schedules aligned with the client's preferences. Another caregiver, Kathya, is praised for attentiveness and reliability with a mother living with dementia, reinforcing client trust when family members are away.

Across locations like Monrovia and Arcadia, the consistency of care is a common thread. Families describe Comfort Keepers as professional, honest, and top-notch, with a strong emphasis on dignity and independence for the person receiving care. The partnerships extend beyond the patient to the broader family, who feel supported and reassured by the care team. In one personal note, a client describes how even a family dog senses the goodness of the caregiver - the small moments of connection that signal a truly compassionate approach. And in many narratives, the care team becomes like extended family, with Alma and her colleagues maintaining a steady, reliable presence that families rely on during both calm and crisis.

Not every experience is one of unqualified praise, and the collection would be incomplete without a counterpoint. One review describes an opposite experience, labeling the company as unprofessional, disorganized, and understaffed, with a sense of disappointment that staff could not be consistently maintained. The contrast highlights that while many families have found relief, peace of mind, and genuine partnership in Comfort Keepers' approach, there are also voices noting gaps that can occur and reminding the organization of the ongoing importance of staffing stability and reliability. Taken together, these perspectives underscore the real-world variability in service delivery, while the large majority of testimonials showcase a pattern of compassionate care, strong communication, and a real commitment to improving the lives of clients and their families.

Overall, Comfort Keepers Home Care appears to be a steadfast ally for families seeking in-home support. The community described by these reviews is one where caregivers earn trust through kindness, competence, and consistent follow-through; where office staff - case managers, coordinators, and front-line teams - offer accessible, responsive support; and where families feel listened to and valued. The recurring messages - professionalism paired with warmth, individualized care, and a sense of peace of mind - paint a picture of a service that many clients come to rely on during some of their most challenging times, and that they would choose again when the need arises.

This part of Monrovia, California, offers a variety of amenities suitable for senior living. The area features a range of dining options including familiar chains like Wendy's and McDonald's, as well as popular Asian restaurants such as Din Tai Fung and Capital Seafood Restaurant. In terms of healthcare, there are several pharmacies and medical facilities within close proximity, including Healthcare Partners Medical Group and Methodist Hospital of Southern California. For leisure activities, residents can enjoy beautiful parks such as Arcadia County Park and Live Oak Park, as well as theaters like AMC Bar Santa Anita for entertainment. Overall, this neighborhood provides convenient access to essential services and recreational opportunities for seniors looking to reside in a vibrant community setting.

Restaurants

• Wendy's (0.3 miles)
• Capital Seafood Restaurant (1.3 miles)
• McDonald's (1.3 miles)
• 626 Night Market (2.6 miles)
• Din Tai Fung (3 miles)
• Johnny Rockets Santa Anita Mall (3 miles)
• KIYO Arcadia (3.6 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (2.7 miles)
• Albertsons Pharmacy (2.9 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (4 miles)

Places of Worship

• First Evangelical Church Arcadia (0.7 miles)
• Arcadia Chinese Baptist Church (2.3 miles)
• Saint Rita's Catholic Church (3.2 miles)
• San Marino Community Church Nursery School (6.9 miles)
• Real Life (9.8 miles)

Cafes

• Panera Bread (0.8 miles)
• Starbucks (3.2 miles)
• Flo's Coffee Shop (4.1 miles)
• Panera Bread (4.4 miles)
• Starbucks (5.3 miles)
• Porto's Bakery & Cafe (6.4 miles)
• Panera Bread (6.7 miles)

Transportation

• Metro - Monrovia Station (0.9 miles)

Physicians

• Healthcare Partners Medical Group (1.2 miles)
• Santa Anita Medical Plaza (2.5 miles)
• Doheny Eye Center (3.2 miles)
• Glendora Dentistry (8 miles)

Parks

• Arcadia County Park (1.9 miles)
• Live Oak Park (4 miles)
• Rosemead Park (5.7 miles)
• Lacy Park (7 miles)
• Almansor Park (7.8 miles)
• Garfield Park (8.6 miles)
• Alhambra Park (8.9 miles)

Hospitals

• Hope (2 miles)
• City Of Hope (2.1 miles)
• Methodist Hospital of Southern California (2.4 miles)
• Kaiser Permanente Baldwin Park Medical Center (5.7 miles)
• Kindred Hospital San Gabriel Valley (6.3 miles)
• Rowland Convalescent Hospital (7.7 miles)
• Huntington Memorial Hospital Nicu (8.7 miles)

Theaters

• 0206 Amc Bar Santa Ani (2.8 miles)