Krista Care in Arcadia, CA

Pros

• Amazing office staff that really cares.
• The caregivers are not only highly professional and compassionate, but they also excel in communication.
• The team at Krista Care gives our family peace of mind.
• Sam, the owner, is very responsive whenever we have a schedule change or need special requests.
• They keep clients updated regularly and are always available to address any concerns.
• The caregivers were always punctual, respectful of my space, and maintained a clean and safe environment throughout their visits.
• Their dedication and attentiveness are truly commendable.

Cons

• The owner canceled on the client 30 minutes before the shift and showed no care.
• The company cares only about money, not their clients.
• There was no follow-up, no follow-through, and no communication whatsoever.
• The staff were unprofessional, ignoring instructions and consistently debating simple tasks.
• Caregivers mishandled raw meat, refused to use soap, and engaged in unsanitary behavior.
• There were HIPAA violations, including a caregiver putting the client on FaceTime with friends and making inappropriate comments.
• There were repeated scheduling issues, including no-shows and late arrivals.

Review

Krista Care in Arcadia is best suited for families seeking highly personalized, in-home non-medical care for a loved one who benefits from a warm, hands-on approach and direct access to the leadership team. The service tends to fit well for elders needing daily companionship, basic supervision, and light care tasks delivered in the familiar surroundings of home. The strongest fit emerges when the family values visible dedication, flexible scheduling, and ongoing, proactive communication to fine?tune the care plan. Arcadia households that want a caregiving partner that is readily reachable and genuinely invested in their relative's welfare will typically feel supported here.

Those who require unwavering reliability and predictability should consider alternatives. The most persistent warnings in the feedback center on scheduling reliability, timely follow?ups, and accountability. Several clients report last?minute cancellations, no?shows, or miscommunications about shifts, which destabilizes routines for seniors who rely on consistency. A subset describes confrontational or dismissive interactions with the owner or office staff, which intensifies stress rather than soothes it. For families that insist on strict adherence to a fixed calendar and robust safety practices, a larger, more regulated agency with clearer escalation paths may offer greater peace of mind. It is prudent to weigh these risks squarely before committing.

On the upside, Krista Care earns praise for compassionate caregivers who are patient, attentive, and capable of building trusting relationships with elders. Reviews frequently note effective caregiver matching, thoughtful coordination, and proactive communication from the operations team, translating into dependable daily support and genuine peace of mind. The most favorable experiences involve caregivers who are punctual, respectful of the home, and able to manage routines with minimal oversight. A steady point person - be it Christina, Sam, or the operations manager - consistently helps families resolve issues and preserve a collaborative care plan, which many families value deeply.

Yet the service carries meaningful caution flags. The sharpest concerns involve uneven administrative follow?through, billing ambiguities, and reports of misconduct by staff or leadership. Some reviews describe rude or uncaring interactions, coupled with no-shows, late arrivals, or shifting schedules. Hygiene and safety lapses appear in accounts of improper food handling, unsanitary practices, and delayed accountability for property damage. There are also serious allegations of privacy breaches and, in at least one case, theft by a caregiver. The breadth of experiences is wide enough that families should not assume uniform quality; due diligence - checking references, requesting specific caregiving credentials, and confirming an unequivocal escalation process - is essential.

Despite the risks, a practical combination of dedicated staff and in-home flexibility can offer solid value for the right family. The core benefits - tailored care plans, hands?on caregiver oversight, rapid problem resolution, and the comfort of staying at home - can outweigh the negatives when a careful partner relationship is cultivated. The best-fit scenarios involve families who participate actively in caregiver selection, set precise expectations, and maintain regular touchpoints with the operations team. In those cases, Krista Care can operate as a stabilizing force that supports dementia or mobility challenges and reduces stress by keeping care close to home. The decision hinges on whether the perceived warmth and responsiveness justify the potential for scheduling disruptions and accountability gaps.

For families considering Krista Care, a disciplined, practical approach is non?negotiable. Begin with a transparent intake that yields a detailed care plan, caregiver qualifications, backup coverage, and a written policy on cancellations and billing. Seek out multiple long?term client references who match the elder's care needs and request recent, concrete examples of problem resolution. Insist on a supervised trial period and a clearly documented escalation path to the owner or an independent supervisor if issues arise. If risk around scheduling and accountability is tolerable and the emphasis is on personal, compassionate in?home care, Krista Care can be a fit. If not, pursuing alternatives with stronger quality assurance and more predictable operations is the prudent course.

This part of Arcadia, California, offers a variety of amenities and services that cater to senior living. With several healthcare providers nearby such as Healthcare Partners Medical Group and Doheny Eye Center, seniors can easily access medical care. There are also pharmacies like Walgreens and CVS Pharmacy in close proximity for convenience. In terms of dining options, there are restaurants ranging from casual spots like Wendy's and McDonald's to more upscale options like Din Tai Fung and Capital Seafood Restaurant. Additionally, there are cafes like Panera Bread and Starbucks for socializing or enjoying a cup of coffee. For leisure activities, there are several parks nearby including Arcadia County Park and Live Oak Park, ideal for outdoor walks or picnics. The area also has easy access to public transportation with the Metro Monrovia Station nearby. Overall, this part of Arcadia provides a well-rounded environment for seniors looking for a comfortable and convenient place to live.

Physicians

• Healthcare Partners Medical Group (0.2 miles)
• Santa Anita Medical Plaza (1.1 miles)
• Doheny Eye Center (1.8 miles)
• Glendora Dentistry (9.2 miles)

Restaurants

• Capital Seafood Restaurant (0.2 miles)
• 626 Night Market (1.2 miles)
• Wendy's (1.5 miles)
• Din Tai Fung (1.6 miles)
• Johnny Rockets Santa Anita Mall (1.6 miles)
• KIYO Arcadia (2.2 miles)
• McDonald's (2.3 miles)

Parks

• Arcadia County Park (0.6 miles)
• Live Oak Park (2.8 miles)
• Rosemead Park (4.4 miles)
• Lacy Park (5.6 miles)
• Almansor Park (6.4 miles)
• Garfield Park (7.3 miles)
• Alhambra Park (7.5 miles)

Cafes

• Panera Bread (0.7 miles)
• Starbucks (2.1 miles)
• Panera Bread (3.2 miles)
• Flo's Coffee Shop (3.5 miles)
• Starbucks (4.3 miles)
• Bopomofo Cafe (5.6 miles)
• Lavender & Honey Espresso Bar (6 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Albertsons Pharmacy (2.1 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.7 miles)
• Rite Aid (2.9 miles)

Places of Worship

• Arcadia Chinese Baptist Church (0.9 miles)
• First Evangelical Church Arcadia (1.2 miles)
• Saint Rita's Catholic Church (2.6 miles)
• San Marino Community Church Nursery School (5.5 miles)

Hospitals

• Methodist Hospital of Southern California (1.1 miles)
• Hope (3 miles)
• City Of Hope (3.1 miles)
• Kaiser Permanente Baldwin Park Medical Center (5.4 miles)
• Kindred Hospital San Gabriel Valley (7 miles)
• Huntington Memorial Hospital Nicu (7.4 miles)
• Rowland Convalescent Hospital (8.4 miles)

Transportation

• Metro - Monrovia Station (1.2 miles)

Theaters

• 0206 Amc Bar Santa Ani (1.4 miles)