Benchmark Homecare Svc Inc

Pros

• Rene at Benchmark quickly coordinated coverage for the first night and the following seven days, even before formal paperwork.
• Benchmark's rates and policies are fair.
• Benchmark's level of compassion is over and above what is expected.
• Karina provided amazing care for the first two nights, listening to concerns and treating the father as an active participant with love, compassion, and kindness.
• Karina educated the family on what to do, empowering them to be vital participants in his care.
• Benchmark handled the father's passing with grace and understanding.
• The reviewer would highly recommend Benchmark to others.

Cons

• The agencies were charging very high rates.
• There was a shortage of available staff due to the Thanksgiving holiday.

Review

The family's journey began with a hospital stay for my father, initially believed to be a manageable issue. What followed was a sudden and heart-wrenching shift: he came home on hospice care. In those early days, we were trying to arrange caregivers and found ourselves up against steep rates from several agencies, compounded by a Thanksgiving week when staffing was scarce. It felt overwhelming, as we searched for something reliable and compassionate that could cover his needs without adding more stress to an already fragile situation.

Then we spoke with Rene from Benchmark. She listened carefully to our situation and immediately acknowledged the same staffing challenges we were facing. But instead of dwelling on the problem, she sprang into action. She set out to secure coverage for my father's first night home and for the following seven days, even before we had signed any formal paperwork. Her responsiveness was remarkable - she called back within 15 minutes and, in a short time, had already lined up six of the seven days of care. That kind of quick, proactive support gave us confidence right away that Benchmark could be the right fit for our family.

From the start, Benchmark's approach felt fair and transparent. Their rates and policies were reasonable, which mattered greatly during a time when costs can become an added burden. But more than the numbers, it was the genuine compassion from Rene and the Benchmark team that stood out. The level of care and empathy they offered went above what we typically expected, turning a stressful moment into something more manageable simply because we felt seen and supported.

Karina, the caretaker assigned for the first two nights, made a profound impact. She listened carefully to our concerns and clearly understood what we wanted for our father's care. Even though he couldn't speak for himself, she treated him as an active participant in his own care, communicating every step of her actions with love, compassion, and kindness. She didn't just tend to his needs; she helped us understand what was happening and why, speaking with patience and respect. My brother and I were going to be handling daytime care ourselves, and Karina took the time to educate us on best practices, empowering us to be meaningful, capable participants in his care.

Tragically, my father passed away on his third day home. Although this was a devastating outcome, Benchmark's response was marked by grace and understanding. Their support did not end with the day's shift changes; they continued to be compassionate and considerate as we navigated that difficult period. It was a reminder that, even in the face of loss, their team remained focused on dignity, respect, and care for the family.

If we ever find ourselves - or anyone we know - in need of care services, I will not hesitate to recommend Benchmark. The experience with Rene, Karina, and the entire Benchmark team helped transform an impossible situation into something more manageable and humane. We are deeply grateful for their professionalism, responsiveness, and heartfelt care during a time when every decision mattered. Thank you, Rene (Renee), Karina, and the wholeBenchmark team, for making a deeply challenging situation a little easier to bear. My best wishes go out to anyone reading this who is seeking compassionate, dependable care.

Restaurants

• Capital Seafood Restaurant (0.3 miles)
• 626 Night Market (1 miles)
• Din Tai Fung (1.4 miles)
• Johnny Rockets Santa Anita Mall (1.4 miles)
• Wendy's (1.6 miles)
• KIYO Arcadia (2.1 miles)
• McDonald's (2.6 miles)

Parks

• Arcadia County Park (0.4 miles)
• Live Oak Park (2.8 miles)
• Rosemead Park (4.5 miles)
• Lacy Park (5.4 miles)
• Almansor Park (6.3 miles)
• Garfield Park (7 miles)
• Alhambra Park (7.4 miles)

Physicians

• Healthcare Partners Medical Group (0.4 miles)
• Santa Anita Medical Plaza (0.9 miles)
• Doheny Eye Center (1.7 miles)
• Glendora Dentistry (9.4 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (2 miles)
• Albertsons Pharmacy (2.3 miles)
• CVS Pharmacy (2.4 miles)
• Rite Aid (2.6 miles)
• CVS Pharmacy (2.7 miles)

Hospitals

• Methodist Hospital of Southern California (0.9 miles)
• Hope (3.3 miles)
• City Of Hope (3.3 miles)
• Kaiser Permanente Baldwin Park Medical Center (5.7 miles)
• Huntington Memorial Hospital Nicu (7.1 miles)
• Kindred Hospital San Gabriel Valley (7.3 miles)
• Rowland Convalescent Hospital (8.7 miles)

Cafes

• Panera Bread (0.9 miles)
• Starbucks (2.3 miles)
• Panera Bread (2.9 miles)
• Flo's Coffee Shop (3.7 miles)
• Starbucks (4.4 miles)
• Bopomofo Cafe (5.5 miles)
• Lavender & Honey Espresso Bar (5.7 miles)

Places of Worship

• Arcadia Chinese Baptist Church (0.9 miles)
• First Evangelical Church Arcadia (1.2 miles)
• Saint Rita's Catholic Church (2.3 miles)
• San Marino Community Church Nursery School (5.3 miles)

Theaters

• 0206 Amc Bar Santa Ani (1.2 miles)

Transportation

• Metro - Monrovia Station (1.5 miles)